FOREWORD
As a leading construction, mining and services company, Thiess is committed
to maintaining best practice standards across our operations. This Group
Policy Manual outlines the structure and key aspects of the Thiess Management
System (TMS) and provides an overview of our policies and objectives,
standards and procedures.
In an organisation as diverse and dynamic as Thiess, it is essential that we
conduct our business in a consistent and systematic manner. More than ever,
our ongoing success is dependent on clarity in our management systems that:
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set clear benchmarks for performance and accountability
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drive consistent application of processes and tools
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allow for adaptability to industry sector, regional and client requirements
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promote a culture of continual improvement, and
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maintain robust governance and assurance processes.
Bruce Munro
CODE OF CONDUCT ... 5
HEALTH & SAFETY POLICY... 6
ENVIRONMENTAL POLICY ... 7
QUALITY POLICY... 8
COMMUNITY & STAKEHOLDER MANAGEMENT POLICY ... 9
DIVERSITY POLICY ... 10
TRADE PRACTICES POLICY ... 11
RISK POLICY ... 12
INJURY MANAGEMENT POLICY ... 13
OUR GROUP ORGANISATION CHART ... 14
OUR DELEGATION ... 15
OUR STRUCTURE ... 15
OUR SYSTEM ... 16
TMS STRUCTURE ... 17
OUR COMPLIANCE ... 17
MANUAL REVIEW ... 17
OUR VISION
The guiding force that inspires our work, aligns with our strategic direction and
brings to life our values. We recognise the drive and commitment of our people
who achieve results that are the hallmarks of our long-standing reputation.
Our vision is:
“Creating a brighter future, together.”
OUR VALUES
The Thiess values underpin our culture. They capture the essence of who we
are and what we stand for - the quality that makes us uniquely Thiess.
Our values are:
Trust - Passion - Innovation - Excellence
Bruce Munro
managing director thiess pty ltd december 2013OUR THIESS
TrusT
dependable. reliable. certain. We deliver on what we promise. Qualities like integrity, honesty and care keep our people safe and enable relationships that go the distance. it’s the essence of what sets us apart – the backbone of our business.
InnovaTIon
a spark. a quest. a problem solved.
a pioneering spirit that values ideas and seizes opportunities. a willingness to challenge and change, making the complex simple. it takes creativity, courage and collaboration to deliver cost-effective, smart solutions.
PassIon
energy. enthusiasm. drive. a relentless commitment to be the best – going the extra mile to achieve results that exceed expectations. We safeguard our people, value diversity, enhance communities and transform environments. it’s not just a job...it’s in our blood.
ExcEllEncE
discipline. leadership. performance. simply, the uncompromising standard we hold ourselves accountable to every day. We deliver high quality projects through high quality service. it’s what attracts and retains the best and converts projects into partnerships.
OUR VALUES
the guiding force that inspires our work, aligns with our strategic direction and brings to life our values.
CREATING A BRIGHTER FUTURE, TOGETHER
OUR VISION
OUR POLICY STATEMENTS
Supporting our vision and values are policy statements, which provide
clear standards for our performance. They include:
CODE OF CONDUCT
Our values guide our conduct and set
the expectations, standards and ethical
practices that underpin all our dealings.
HEALTH AND SAFETY
Our objective:
Everyone safe, every day.
ENVIRONMENTAL
Our objective:
Smaller footprint, bigger future.
QUALITY
Our objective: Quality outcomes
without compromise. Smart and robust
practices deliver cost-efficient projects
on time, every time. To continually
achieve industry best practice we
must learn from our experiences and
continue to refine our systems.
COMMUNITY AND STAKEHOLDER
MANAGEMENT
Our objective: Proactive and genuine
engagement. Supports successful
project outcomes and forms part of
our licence to operate.
DIVERSITY
Our objective: Strength in diversity.
Promotes innovation, creativity,
flexibility, productivity and
competitiveness.
TRADE PRACTICES
We recognise and respect the
importance of competition and
consumer legislation and its goal of
preventing anti-competitive behaviour
and safeguarding consumers.
COMPETITION AND CONSUMER
Our objective: Proactive management
of risk at all levels of the organisation.
Effective risk management delivers
greater certainty of successful
outcomes in all business functions.
INJURY MANAGEMENT
Our objective: To ensure our injury
management practices facilitate and
expedite the recovery process and help
employees return to work as soon as
possible.
Bruce Munro
managing director thiess pty ltd december 2013CODE OF CONDUCT
• Act with honesty, integrity and fairness in all areas of our business dealings• Support workplace diversity, respect the values of others, and not tolerate racial discrimination, workplace harassment or bullying, or sexual misconduct
• Accept responsibility and accountability for our actions • Follow company policies and procedures at all times • Behave in a manner aligned with our values in everything we do • Use Thiess’ assets only for company purposes • Comply with all applicable laws, regulations and statutory obligations in the countries in which we operate
• Ensure that the privacy of our people and stakeholders is observed and respected • Avoid action or activity that gives rise to
a conflict of interest, is illegal, or involves the acceptance or giving of improper inducements in order to secure business • Encourage employees to speak against, and
to report, unethical behaviour, supported by the thiess ethics line as a confidential reporting line for our people
WE WILL:
thiess has a strong commitment to undertaking its business with integrity – to do what is right and ethical. We abide by the leighton group business code
of conduct, which applies to all thiess employees.
our valuEs GuIDE our conDucT anD sET
THE ExPEcTaTIons, sTanDarDs anD ETHIcal
PracTIcEs THaT unDErPIn all our DEalInGs.
Bruce Munro
managing director thiess pty ltd december 2013
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EvErYonE saFE EvErYDaY
OUR ObjECTIVE
safe projects are successful projects. all injuries are preventable.
HEALTH & SAFETY
PolIcY
sTronG lEaDErsHIP
We will: • Act as positive and highly visible role models • Proactively manage risks to prevent adverse outcomes • Identify opportunities to improve our capacity to achieve successful outcomes• Empower employees to take the lead on health and safety
• Encourage employee participation in decision making through engagement
• Clearly define health and safety responsibilities for all employees
• Demonstrate a passion for the health and well-being of our employees
• Recognise and reward safe performance
BEsT-PracTIcE sYsTEMs
We will:
• Ensure employees, contractors and labour hire personnel are provided with information and training to help them work safely
• Embed risk management practices in all processes, procedures and the way in which we manage our work
• Utilise business systems to identify trends and assist in proactively managing risks
• Ensure our systems are consistent, represent best-practice and are regularly reviewed for effectiveness
• Ensure compliance with all relevant legislation and other mandatory requirements.
EvErYonE’s coMMITMEnT
We will: • Commit to work practices that deliver safe outcomes • Demonstrate positive behaviours that drive a safe culture • Share lessons learnt and ensure continual improvement • Actively participate and be willing to speak up on health and safety issues and to receive feedback • Communicate, coordinate and cooperate withour clients, contractors and suppliers on health and safety matters
conTInual IMProvEMEnT
We will:
• Improve performance through the use of targeted leading indicators
• Set measurable objectives and targets to drive continual improvement
• Drive a systematic and disciplined audit schedule • Ensure transparent reporting of all incidents,
high potentials and hazards
• Ensure a thorough and timely investigation of incidents with the corrective actions implemented to prevent recurrence
• Use leading and lagging performance indicators with regular benchmarking and reporting
Bruce Munro
managing director thiess pty ltd december 2013
sMallEr FooTPrInT, BIGGEr FuTurE
OUR ObjECTIVE
environmentally sustainable projects are successful projects. across our business we are driving a culture that goes ‘beyond compliance’.
ENVIRONMENTAL
PolIcY
sTronG lEaDErsHIP
We will: • Pursue sustainable environmental outcomes • Do what we say we will do • Ensure transparent reporting • Empower employees to lead on environmental initiatives • Deliver projects with future generations in mindBEsT-PracTIcE sYsTEMs
We will: • Maintain systems that deliver good governance • Maintain environmental management systems certifiable to iso 14001 • Comply with all applicable legal and other requirements • Ensure our people are trained in the use of our systems • Monitor, measure and publicly report our environmental performanceEvErYonE’s coMMITMEnT
We will: • Commit to environmentally-responsible practices • Understand environmental obligations • Prevent or minimise pollution • Prioritise efficient use of resources • Identify and proactively manage potential environmental risks • Deliver positive environmental outcomes that add value to our projectsconTInual IMProvEMEnT
We will:
• Recognise and share lessons learnt • Set ourselves challenging targets to reduce
our impact on the environment
• Implement innovative solutions that reduce our environmental footprint
• Engage with our clients and other stakeholders to produce mutually beneficial and sustainable outcomes
Bruce Munro
managing director thiess pty ltd december 2013
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qualITY ouTcoMEs wITHouT coMProMIsE
OUR ObjECTIVE
Smart and robust practices deliver cost-efficient projects on time, every time. to continually achieve industry best-practice we must learn from our experiences
and continue to refine our systems.
QUALITY
PolIcY
sTronG lEaDErsHIP
We will:
• Maintain management accountability for achieving quality outcomes
• Communicate our Quality Policy and procedures to all employees and appropriate stakeholders
• Ensure all employees understand and take ownership for quality and service standards
BEsT-PracTIcE sYsTEMs
We will:
• Ensure the Thiess Management System meets iso 9001 requirements and is integrated into all business activities
• Review and improve the effectiveness of the thiess management system on a continual basis • Review and revise our Quality Policy and
procedures periodically to maintain their relevance
GrEaTEsT valuE aDD
We will:
• Provide products and services that meet or exceed the standards prescribed in relevant agreements, contracts, codes and statutory obligations
• Identify, monitor and respond to client needs, expectations and levels of satisfaction
conTInual IMProvEMEnT
We will:
• Set high-standard, quality targets
• Continuously review and refine our systems, processes and methods
• Ensure our systems are flexible and encourage new ideas, technologies and innovations
Bruce Munro
managing director thiess pty ltd december 2013STAKEHOLDER MANAGEMENT
HonEsTY
We will: • Approach all engagement in a way that positively involves communities and improves their understanding of projects• Communicate the nature of our work openly and transparently
• Establish clear expectations about how much disruption communities should expect
EFFEcTIvE coMMunIcaTIon
We will:
• Develop communication programs
appropriate to the needs of communities and key stakeholders
• Deliver timely, relevant and clear communication • Include stakeholder input in the creation of
communication programs
accEssIBIlITY anD vIsIBIlITY
We will:
• Proactively inform and engage communities and key stakeholders and seek opportunities for their input
• Create opportunities for face-to-face interaction
• Plan activities to ensure maximum opportunity for community participation • Encourage collaborative, two-way
communication
BEsT-PracTIcE sYsTEMs
We will:
• Share lessons learnt and continually improve our community and stakeholder management plan • Seek opportunities to support and invest in
the communities in which we operate • Review and revise policy and procedures in
line with best-practice community engagement and communication standards • Complete regular audits to measure our
performance and maintain accountability
ProacTIvE, GEnuInE anD PosITIvE coMMunITY EnGaGEMEnT
OUR ObjECTIVE
supports successful project outcomes and forms part of our licence to operate.
PolIcY
Bruce Munro
managing director thiess pty ltd december 2013 tg-Q&s-po-009 • Develop a talented and diverse workforce that represents the wide range of cultures in our community• Understand and value the different skills, backgrounds and talents of our employees • Engage the breadth of skills in our team to
the mutual benefit of the company and all stakeholders
• Create a supportive and understanding workplace environment in which all individuals feel welcome, respected and heard, and where they can realise their full potential regardless of their background, age, gender or ethnicity
• Remove barriers to achieve a genuinely diverse and talented workforce
• Establish, meet and report on targets for greater diversity
• Create proactive initiatives to support and encourage employment opportunities for minority groups
• Design systems that actively encourage the feedback of our people regarding their experiences within our diverse workforce • Provide specific training to those responsible
for recruitment, selection, training, grievance, disciplinary or dismissal procedures regarding this policy
• Ensure all employees are aware of the company’s commitment to diversity and understand their own responsibilities towards enabling a diverse workforce
sTrEnGTH THrouGH DIvErsITY anD InclusIon
OUR ObjECTIVE
DIVERSITY
PolIcY
Bruce Munro
managing director thiess pty ltd december 2013
wE rEcoGnIsE anD rEsPEcT THE IMPorTancE oF
coMPETITIon anD consuMEr lEGIslaTIon anD ITs Goal
oF PrEvEnTInG anTI-coMPETITIvE BEHavIour anD
saFEGuarDInG consuMErs.
• Comply at all times with competition and consumer legislation and regulations • Report any activity that may contravene such
legislation
• Maintain and monitor our competition and consumer compliance system
• Review and revise our Competition and consumer act processes periodically to maintain their relevance and currency
• Communicate this Competition and Consumer act policy and associated procedures to employees and stakeholders to ensure they are aware of their responsibilities in relation to competition and consumer compliance
WE WILL:
Bruce Munro
managing director thiess pty ltd december 2013
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ProacTIvE ManaGEMEnT oF rIsk aT all lEvEls
oF THE orGanIsaTIon
OUR ObjECTIVE
effective risk management delivers greater certainty of successful outcomes in all business functions.
sTronG lEaDErsHIP
We will: • Be positive and highly visible role models • Drive a transparent and robust risk-management culture • Integrate risk management at all levels of the organisation across all business streams • Delegate and ensure all employeesunderstand their risk management responsibilities
• Empower employees to be actively involved in the risk-management process
• Encourage and recognise outstanding management of both threats and opportunities
oPPorTunITY anD InnovaTIon
We will:
• Share lessons learnt and continually improve risk management capability and maturity
EvErYonE’s coMMITMEnT
We will:
• Apply risk management in all activities • Follow procedures to identify and manage
threats and opportunities
• Give feedback on risk management processes
TransParEncY anD assurancE
We will:
• Deliver greater certainty through the application of the thiess risk management standard and risk management procedure • Comply with relevant legislation
and iso / as / nZs standards
• Maintain open communication with regulators, stakeholders, local communities and employees
• Complete all required risk management training
• Complete regular and systematic audits to measure our performance and maintain accountability for minimising risk
PolIcY
Bruce Munro
managing director thiess pty ltd december 2013
To EnsurE our InjurY ManaGEMEnT PracTIcEs
FacIlITaTE anD ExPEDITE THE rEcovErY
ProcEss anD HElP EMPloYEEs rETurn To
work as soon as PossIBlE.
INjURY MANAGEMENT
PolIcY
• Provide timely and quality services and return-to-work plans
• Maintain injured or ill employees at work in appropriate and productive activities • Enable the earliest possible return to work
for employees
• Maximise independent functioning for employees if return to work is precluded • Provide a safe and healthy work environment
and, in the event of injury or illness, proactively apply workplace based injury management in accordance with medical advice
• Cooperate with our employees and their treating providers
• Ensure appropriate suitable duties are made available to injured or ill employees to facilitate their safe and early return to work, with those duties to be medically approved and be time limited
• Ensure all employees are aware that, in the event of injury or illness, they, and their supervisors, will be consulted to develop their return-to-work plan for a structured, timely and safe return
• Comply with legislative obligations with respect to injury management including confidentiality and privacy of information • Review this policy and accompanying
procedures on an ongoing basis to ensure we continue to meet legislative requirements and the needs of all stakeholders
OUR GROUP ORGANISATION CHART
Thiess is a wholly-owned subsidiary of Leighton Holdings Limited (LHL)
and operates as an independent business entity within the Leighton Group.
Thiess has a strong and distinct culture and its own corporate identity.
LHL ORGANISATION STRUCTURE
APRIL 2013AL HABTOOR LEIGHTON GROUP 45% OWNED 100% OWNED LEIGHTON CONTRACTORS PTY LTD 46.6% OTHER SHAREHOLDERS HOCHTIEF 53.4% LEIGHTON INTERNATIONAL LTD 100% OWNED 100% OWNED THIESS PTY LTD 100% OWNED LEIGHTON ASIA LTD 100% OWNED LEIGHTON PROPERTIES PTY LTD 100% OWNED JOHN HOLLAND PTY LTD
THIESS GROUP STRUCTURE
FEBRUARY 2014
100% OWNED
HOCHTIEF 58.77% 41.23% OTHER SHAREHOLDERS
100% OWNED
INDIA
100% OWNED
INDONESIA
100% OWNED 100% OWNED SERVICES
44% JV 90% OWNED
50% OWNED
