OSS Install Guide 3 3

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OSS – Online Service System

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1 1 Introduction

Introduction

OSS - Online Service System

The OSS has been developed specifically for independent automotive workshops to provide

an extensive range of resources. The following applications are

an extensive range of resources. The following applications are now available:

now available:

ISTA Diagnosis Application

Vehicle diagnostics from the Z3/E36, with the BMW ICOM, or wi

Vehicle diagnostics from the Z3/E36, with the BMW ICOM, or with a J2534

th a J2534

pass-thru tool (from model year 1996).

Display of technical information:

•

Automated Test Plans

•

Repair Instructions (E30 or higher)

•

Technical Data

•

Tightening torques

•

Wiring diagrams

•

Pin assignments

•

Installation locations

•

Connector views

•

Functional descriptions

You can search using document title, document number and subject areas

as the search criteria. The desired information is displayed

as the search criteria. The desired information is displayed by means of

by means of

graphics and explanatory text.

Web ISTA Information Application

WebISTA has been developed to provide a

WebISTA has been developed to provide an information only application for

n information only application for

users that do not require all of

users that do not require all of the services included in the ISTA diagnostics

the services included in the ISTA diagnostics

application.

•

Repair Instructions (E30 or higher)

•

Technical Data

•

Tightening torques

•

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1 1 Introduction

Introduction

OSS - Online Service System

The OSS has been developed specifically for independent automotive workshops to provide

an extensive range of resources. The following applications are

an extensive range of resources. The following applications are now available:

now available:

ISTA Diagnosis Application

Vehicle diagnostics from the Z3/E36, with the BMW ICOM, or wi

Vehicle diagnostics from the Z3/E36, with the BMW ICOM, or with a J2534

th a J2534

pass-thru tool (from model year 1996).

Display of technical information:

•

Automated Test Plans

•

Repair Instructions (E30 or higher)

•

Technical Data

•

Tightening torques

•

Wiring diagrams

•

Pin assignments

•

Installation locations

•

Connector views

•

Functional descriptions

You can search using document title, document number and subject areas

as the search criteria. The desired information is displayed

as the search criteria. The desired information is displayed by means of

by means of

graphics and explanatory text.

Web ISTA Information Application

WebISTA has been developed to provide a

WebISTA has been developed to provide an information only application for

n information only application for

users that do not require all of

users that do not require all of the services included in the ISTA diagnostics

the services included in the ISTA diagnostics

application.

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Web KSD Labor Time Guide

With Web KSD, you can view

With Web KSD, you can view the number of flat rate units corresponding to

the number of flat rate units corresponding to

each repair. Based on the vehicle i

each repair. Based on the vehicle identification number or by selecting the

dentification number or by selecting the

series and model, you can view the flat rate unit data for defined scopes of

repair work for each BMW Group vehicle.

You can call up information about approved w

You can call up information about approved wheel/tire combinations for

heel/tire combinations for

models from E36 or later.

Approved wheel/tire combinations

•

Summer and winter tire recommendations

Summer and winter

tire recommendations

•

Styling presentation of the wheels

•

Snow chain recommendations

ISTA/P Online - Control Module Reprogramming

With ISTA/P you can reprogram the onboard control modules that are

capable of software reprogramming.

For ISTA/P, a data interface, a

For ISTA/P, a data interface, a power supply and an Internet connection are

power supply and an Internet connection are

required. The data interface can be a

required. The data interface can be a BMW Group ICOM interface or a

BMW Group ICOM interface or a

"Pass-Thru Tool (PTT)" that fulfills the requirements of the

"Pass-Thru Tool (PTT)" that fulfills the requirements of the SAE J2534

SAE J2534

standard.

P code Lookup Application

The P code module allows

The P code module allows you to search for standard SAE P codes and

you to search for standard SAE P codes and

BMW-specific P codes, which you can read

BMW-specific P codes, which you can read out from the engine control units

out from the engine control units

using a generic scan tool. The

using a generic scan tool. The P code module is especially

P code module is especially helpful for users

helpful for users

who do not own BMW-specific diagnosis systems,

who do not own BMW-specific diagnosis systems, but read out fault codes

but read out fault codes

using a generic scan tool. The

using a generic scan tool. The corresponding P code can be read out via

corresponding P code can be read out via the

the

vehicle identification number

..

Technical Support

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1.1 Meaning of the Symbols Used

This user guide, the following symbols have the following meanings: WARNUNG

"Warning" icon is used for reporting on actions that can result in personal injury.

ATTENTION

"Warning" icon is used for reporting on actions that can lead to property damage.

NOTE

The symbol "Note" indicates text passages which are assigned a special importance.

INFORMATION

The icon "INFORMATION" indicates additional documentation.

1.2 Important Safety Information

Before using the OSS, you should familiarize yourself with the applicable safety requirements and then follow the indications of this guide.

Warning

Specific functions in ISTA can trigger activation of components in the connected

vehicle. Controlling components shall ensure that no person is in the danger zone. The General safety regulations must be observed.

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2 Overview of the Online Service System for BMW Service and

MINI Service (OSS)

The OSS consists of a desktop or laptop PC connected to BMW over the Internet. To connect to the vehicle you can use the BMW authorized diagnostic interface "integrated communication optical module (ICOM)" or use a J2534 "Pass Thru Tool (PTT)".

To start, you must download software components from the OSS portal and install on the PC. Then the PC works as a client with the servers at BMW. An offline mode is not possible.

Note

Connection to OSS works only on PCs where no proxy connections are used.

Figure 2.1 Overview: ISTA-Workshop System

ICOM

PC

-BMW ICOM Network Card Required RJ45

PTT

USB

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2.1.1 Integrated Communication Optical Module (ICOM)

The ICOMs are the interfaces for the r epair of BMW and MINI vehicles recommended by BMW. The ICOM is specifically designed for BMW and MINI vehicles. The ICOM incorporates powerful

processors and a high storage capacity. This allows for faster communication than with a PTT.

There are three different ICOM components available. These can handle all vehicles of the BMW Group:

• ICOM A for OBD communication

• ICOM B, in combination with the ICOM A, for MOST communication

• ICOM C, in combination with the ICOM A, for 20 PIN diagnostic connector.

2.1.1.1 Connection of the ICOM to Vehicle Note

Before connecting ICOM to the vehicle switch on ignition (Terminal 15).

ICOM OBD-Connection

Connect the ICOM to the network port on the PC first. No additional equipment or switch between the ICOM and computer can be used. Then connect the ICOM to the vehicle OBD connector ICOM MOST-Connection

Connect the ICOM to the network port on the PC first. Then use the supplied USB cable to connect the ICOM A to ICOM B. Connect the ICOM A to the vehicle OBD connector followed by connection the ICOM B to the vehicle MOST access port.

ICOM 20 Pin connection

Connect the ICOM to the network port on the PC first. Then connect the ICOM C to the ICOM A. Finally, connect the ICOM C to the vehicle 20 Pin diagnostic connector.

2.1.1.2 ICOM Detection by the PC

It can take up to 15 minutes before an ICOM is detected after the connection to the PC. It is advisable to connect the ICOM immediately after boot up of the PC, and then start OSS .

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2.1.2 Pass Thru Tool (PTT)

If a PTT is to be used it must meet the standard SAE J2534. Attention

A wireless connection between the PTT and PC must not be used. A momentary interruption of traffic can cause irreparable damage to ECUs.

• Working with a PTT, two drivers are required: The BMW PTT driver and the PTT

manufacturer specific driver.

• The required BMW PTT driver is in the OSS download area. Contact the PTT manufacturer

for driver information. The latest drivers must always be used. 2.1.2.1 BMW specific Adapter and Cable

Older vehicles may require additional adapters for vehicle diagnosis/programming. Some PTT manufacturers make such adapters available.

BMW 20 Pin Adapter

• Some older vehicles have a Round, 20-pin diagnostic connector located in the engine

compartment. Utilization of this connector is required for proper communication. The following vehicles need the 20 pin adapter:

• 323i Sedan from MY 1998, 323i Coupe/Cabrio from MY 1999 • 328i, 330i from MY 1998, 328i, 330i Coupe/Cabrio from MY 1999 • 528i, 530i, from MY 1998

• 540i from MY 1997 • 740i from MY 1997 • M3 Coupe/Cabrio from MY 1999 • M Roadster/Coupe from MY 2000 • Z3 Roadster 2.8/3.0 from MY 1998 • X5 from MY 2001 BMW 7-8 Pin Adapter

• Some vehicles require pins 7-8 of the OBD connector to be bridged for vehicle

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2.1.2.2 Connection of the PTT to the Vehicle

First connect the PTT USB cable directly to your computer and then connect the PTT to the vehicle.

Do not use a USB hub for this connection! 2.1.2.3 Vehicle not supported by PTT Use

The following vehicles cannot communicate with the PTT:

• E31 • E34

• E36 (318i)

Diagnostics/programming is possible with the OSS and ICOM.

2.2 Power Supply

Attention

Programming failures or module damage can occur wi thout stable power supply.

Vehicles from series E65 (from 11 / 2001) can not be programmed without an external power supply. Power supply/ battery chargers with following specifications and settings are

required :

• F Series and E Series with "Efficient Dynamic": The set maximum voltage rating of 14.8

volts battery charging mode must not be exceeded. With the Chargers (e.g. "DBL1200 ", "DBL1600", "MultiCharger 1500") use the battery charging mode for programming.

• E Series without "Efficient Dynamic": Chargers (such as "DBL800", "MultiCharger 750")

with microprocessor-controlled monitoring and adjustment of the current of the vehicle can be used. FSV mode (non-power supply, to ensure a constant power supply during a

programming). Do not exceed the maximum voltage of 14 .2 volts. If necessary an adjustment of the loading parameters is necessary.

• Please refer to BMW Service Bulletin B04 23 10 or MINI Service Bulletin M04 08 09 for

more details and a listing of approved chargers required for programming.

• All approved chargers may be purchased from API International at 1-512-280-4391

2.3 Internet Connection

Programming faults can occur without a stable I nternet connection. All work using the OSS requires a stable Internet connection. Some sessions may, depending on internet connection speed and vehicle condition, last several hours and transfer a data volume of several hundred megabytes. The ISP should ensure that the IP is not changed during the session.

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2.4 Website Subscription and Refund Policy

Subscription payment for the website is handled by PayPal, not BMW NA. The payment process is subject to PayPal’s terms and conditions and privacy policy. BMW NA is not responsible for your transaction with PayPal, except to ensure you’re your account will be properly created once you have paid in full. BMW NA receives your name and contact information from PayPal after you submit payment, but does not handle or have access to your financial information.

 In the event that you desire a refund or credit please note the following BMW NA policies apply:

 One day subscriptions are non-refundable unless a technical support ticket has been submitted for a software issue.

 BMW NA provides additional website access at no cost if needed for our technical support staff to resolve an issue. Refund r equests will be denied if a subscription is purchased for technical support related matters.

 Monthly and yearly subscriptions may be r efunded at BMW’s discretion.  The amount of any refund or credit will be reduced by the total value of the

subscription period divided by the value of the total number of days remaining in the customer's current subscription.

 Refunds will not be granted after the expiration date of the original paid subscription.

For concerns related to account access or operation please contact [email protected]

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3 Installation of the OSS Software

3.1 Technical Requirements

In order to use the Online Service System (OSS), the foll owing technical requirements must

be met (as of: 05.01.2014).

3.1.1. Network/internet connection

•

Internet connection with a bandwidth of at least 2 Mbit /s

•

For optimum performance, a maximum latency of 100 ms to the OSS server is

It must be ensured that the IP address does not change during the session

3.1.2. Hardware

To install and use the BMW Service Tools, a device that meets the following requirements is

needed:

•

At least 2 GB of main memory

•

CPU better than Pentium IV© with a minimum clock frequency of 2 GHz

•

At least 80 GB of free hard drive space

•

At least a 15" monitor, 1024 x 768 pixel resolution, 256 colours

•

Keyboard and mouse (or similar input devices)

•

Network connection to connect to the internet

•

USB connection port for a suitable Vehicle Communication Interfaces (VC I)

For in-vehicle diagnosis and programming you will need one of the following Vehicle

Communication Interfaces (VCI):

•

ICOM (recommended by BMW)

o

To connect the ICOM to a PC, an additional network connection is required

•

Pass-through tool (PTT), which must be SAE-J2534-compatible (e.g. manufacturers:

Drew Technologies, I+ME ACTIA)

o

Depending on the manufacturer's specifications, a free interface (e.g. RS232 or

USB) may be required to connect the PTT

o

You will need the proprietary PTT driver from the manufacturer, installed

according to the OSS user guide

o

Before purchasing a PC/operating system, please also check the technical

requirements of your PTT manufacturer (e.g. there are some PTTs that are not

compatible with Windows 7 Professional © 64-bit)

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3.2 Operating system & additional software requirements

3.2.1 In order to use the Online Service System (OSS), one of the following operating

systems is required:

•

Microsoft Windows 7 Professional/Enterprise © (32-bit) with Service Pack 1 or

•

Microsoft Windows 7 Professional/Enterprise © (64-bit) with Service Pack 1

3.2.2 In addition to the operating system, the following software must be installed before

you can use the applications:

•

JAVA© - The following requirements must be met:

•

Compatibility with the operating system you are using (e.g. Java© 64-bit with

Windows 7 Professional © 64-bit)

•

When using a PTT: Compatibility with the PTT driver in accordance with the

manufacturer's specifications (e.g. Java© 32-bit only in connection with a 32-bit

PTT driver)

•

You will need one of the following Java© versions depending on your operating

system:

o

Java© 32-bit with runtime environment JRE 6 Update 31 or higher or

Java©-64-bit with runtime environment JRE 7 or higher

Compatibility with the operating system must be observed when carrying out the

Java© download

•

To avoid incompatibilities, we recommend deactivating the automatic JAVA©

update function (e.g. when using Java© 32-bit with Windows 7 Professional ©

64- bit)

•

Microsoft .NET - The following requirements must be met:

•

Compatibility with the operating system you are using

•

Microsoft .NET Framework from Version 4.0

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3.3 Internet Browser

One of the following browsers is required:

•

Firefox © 25

o

For Mozilla Firefox the following Add-ons are also required:



FFClickOnce



Microsoft .NET Framework Assistant

3.3.1 Firewall Settings

Requirement for using the Diagnosis and Information System (ISTA):

If there is a packet filter or a firewall, the following port must be enabled for the network card

for the internet: Port 443 TCP outgoing and a default routing must exist i n the direction of the

internet.

In the event that your local proxy setting does not permit acc ess to a name server, you must

manually enable the IP addresses for OSS. To do so, open the file

C:\WINDOWS\system32\drivers\etc\hosts and insert the below information at the end of

the file:

170.34.100.20 3gio-app-us.bmw.com

160.50.252.2 www.bmwtechinfo.com

160.50.245.187 aos-oas.bmwgroup.com

Requirement for using an ICOM:

The following ports must be activated in the firewall for the network card for the ICOM:

•

Port 80 TCP

•

Port 23011 TCP

Port 23012 TCP

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3.4 Settings

To avoid problems during the vehicle session, it is necessary to make changes to "Display Properties" and "Power".

3.4.1 Display and screen saver properties To set the display properties, proceed as follows:

• "Start > Settings > Control Panel > Display"

The "Display Properties" dialogue box is displayed.

• Select the "Screen Saver" index tab

Select "(None)" as the screen saver

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3.4.2 _{Power management}

To set the power options properties, proceed as follows:

• "Start > Settings > Control Panel > Display"

The "Display Properties" dialogue box is displayed.

• Select the "Screen Saver" index tab • Select "Power…"

The "Power Options Properties" are displayed.

• Select the "Power Schemes" index tab • Select the "Always On" power scheme • Acknowledge with "OK".

NOTE

Always use an A/C adapter when using a laptop. Never program the vehicle in battery mode.

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3.4.3 Automatic updates

Turn off Automatic Updates during programming. To set the "Automatic Updates" properties, proceed as follows:"Start > Settings > Control Panel > Automatic Updates"

The "Automatic Updates" dialogue box is displayed.

• Select "Turn off Automatic Updates" • Acknowledge with "OK"

• Turn on "Automatic Updates" after programming.

3.4.4 Browser settings

To ensure that installation of the individual components can be r un, it is necessary to make some following chapters for the required settings to the corresponding browser. Dialogue boxes may be displayed during installation. These must be observed and acknowledged.

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3.4.6 Security settings

To set the security settings properties, proceed as follows:

• Select "Tools > Internet Options"

The "Internet Options" dialogue box is displayed.

• Select the "Security" index tab

• In the "Security level for this zone" box, select "Custom Level…"

The Security Settings dialogue box is displayed.

"Enable" the following settings in ".NET Framework-reliant components":

• Run components signed with Authenticode • Run components not signed with Authenticode • Acknowledge "OK"

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3.4.7 Certificates

To set the certificates properties, proceed as follows:

• Select "Tools > Internet Options"

The "Internet Options" dialogue box is displayed.

• Select the "Content" index tab

• In the Certificates field, select "Certificates"

The Certificates dialogue box is displayed.

• Select the "Trusted Root Certification Authorities" index tab • Select the "TC TrustCenter Class 2 CA" certificate

• Select "View"

The "Certificate" dialogue box is displayed.

• Select the "Details" index tab • Select "Edit Properties…"

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The "Certificate Properties" dialogue box is displayed.

• Insert a check/tick symbol in the "Code Signing" selection box • Acknowledge with "OK".

NOTE

Firewall software information may be displayed if a firewall is used. Observe and acknowledge such information.

3.4.8 Activating Security Certificate – Mozilla Firefox To set the “Activate Security Certificate” properties:

• In the “Options” window select the “Advanced” tab • In the Certificates field, select “View Certificates”

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4. OSS Software Installation Process

Once you have determined your PC meets the system requirements and you have made the

required browser settings changes listed above in Section 3 you can start the installation of the OSS software. The installation procedure consists of two steps:

The first step is the Installation of the required software packages:

• Install manufacturer-specific PTT driver* • BMW PTT driver download and install* • BMW ICOM Firmware**

• OMS driver download and install • ISTA client download und install • KSD client download and install • ISTA/P Online Installation

*Not required for ICOM use ** Only for ICOM users

The final step is to complete the software installation via the Internet for:

• ISTA/P • ISTA • KSD

All OSS software and applications are found under the OSS menu of the website NOTE

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NOTE

If your PC has anti-virus or firewall software installed, you must allow access to the Internet during installation and operation.

NOTE

Always use the current PTT driver for programming. Install the latest PTT driver before performing module reprogramming.

4.1.1 Manufacturer Specific PTT Driver * Not required for ICOM i nterface users

Install the PTT driver according to manufacturer instructions. This can be obtained from the PTT manufacturer.

4.1.2 BMW PassThruD (bmwptt.exe) installation

The BMW PassThruD driver is required when using the PTT diagnostic interface.

The driver can be found on either the ISTA or ISTA/P Start page at the bottom of the screen.

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4.1.3 Select PTT drivers (Default PTT) * Not required for ICOM interface users

Using PTTs from various manufacturers’ requires the appropriate device driver to be selected. To select the vendor-specific driver, do the following:

• Navigate to Start > All Programs >BMW PassThru_* > PassThruD”

The current selected driver will be shown:

• Choose the appropriate driver and confirm with "OK".

4.2.0 OMS (OMS-OSS.msi) Installation

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Save and run the installation file. Follow the on-screen instructions to complete the installation.

4.4.0 ISTA/P Installation

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• When the "Status" box changes to green, select "Start”

• Once "Start" has been acknowledged, the "Launching Application" dialogue window is

displayed.

First st art of ISTA/P Online

When ISTA/P Online is started for the first time the .NET application "ClientChecker" is downloaded. The ClientChecker checks the system requirements, and installs and starts ISTA/P Online.

The ClientChecker dialogue box is displayed.

• Acknowledge "Run ClickOnce Application". The application is started.

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ISTA/P Online is started

After the ClientChecker has been installed or if ISTAP Online has alread y been started once, the ISTA/P Online ClientChecker dialogue box is displayed.

ISTA/P Online is initialized, installed and started.

Windows security warning s

During installation several ISTA/P Online programs are blocked by the Windows firewall.

• To run ISTA/P Online, select "Unblock" for the following programs: − Castor − Idmon − ISOMInstance − Pollux − TaurusAdministration − TaurusClient − TaurusServer − TaurusServices − TDSServer

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4.5.0 ISTA Installation

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4.5.1 Important setup step for ISTA

- After first starting ISTA you will first have to choose your vehicle interface (ICOM/PTT):

o Click the wrench icon on the top of the ISTA window

o Open the tab „VCI Config“ and choose your vehicle interface

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4.5.2 To start ISTA after the initial installation:

• Click the “ISTA” link found under the OSS menu

•

• Wait for the status box to turn green and cli ck Start

• The ISTA dialog box will appear. Select Open

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4.6.0 KSD Client Installation

The KSD Client can be found in the KSD start page.

Save and run the installation file. Follow the on-screen instructions to complete the installation.

5.0 Frequentl y Asked Questi ons

2. How do I contact technical support?

• For OSS software installation or operation issues click the Contact Technical Support

hyperlink found under the OSS menu.

Please note: This is not a vehicle repair hotline; vehicle specific repair inquiries are not accepted. Only inquiries regarding installation or operation errors will be accepted.

• For general inquiries either click the Contact Webmaster hyperlink on the homepage or

send an email inquiry to: [email protected]

• For Vehicle Order, Enabling Code, or IBAC code requests:

Send an email to [email protected] with the following information:  Account Name