Business Flow
Management System
Contents
What is BFMS?
Return of Investment of BFMS
Features of BFMS
What is BFMS?
A customizable software framework to manage entire business process (Business Flow
Management System) of instrument/equipment suppliers to help them to achieve their business goals…
Business Flow Management System
SVM
SVM – Sales Visit Management System
Track on-field activities across India – real time
Sales Visit Management System is a frame work that automates your Daily Call Report business process using internet/web.
SVM acts as a portal within your organization where every user of the system gets all relevant information about on-field activities of all sales team members with few clicks.
Return Of Investment
What will your customer achieve?
Quick resolution to queries
Accurate, up-to-date product information
What you will gain:
Reduced sales cycle time
Improvement in leads-order ration Forecasting/Pipeline visibility
Key Features
Sales Visits
Task Management – Self
Task Management - Team
Follow up sales Visits
Self Dashboard
Tour Program
To do list
Active/Non active cases classification
Territory Management
Follow up
Team Dashboard for manager
Bulk email / email campaigning
Business Benefit – I: Auto DCR
Automation of Daily
Call Report process
ensures that
management gets
following information
real time:
On-field Activities Target Vs Actual visit progressBusiness Benefit – II: People Independent
Preserves vital visit data during high attrition time
Management does not need to depend upon people to get customer or contact data
Business Benefit – III: Reduce Costs
SVM helps to reduce
operational costs like
A. Telephonic Cost
B. Reporting Cost
Manager can save
valuable time by
Business Benefit – IV: Central DB
With SVM at your service you can do things very quickly and
easily:
Email Campaigning
Sending News letters to entire customer base Quick Reporting and Analysis
Follow-ups
Business Benefit – V: MIS
Smart MIS for smart management
Following reports are available for management to take effective decisions:
1. Forecasting Report – Customer wise / Product Wise / Principal Wise
2. Visit Thread Report
3. Task Report
QMS
QMS – Quotation Management System
Track, manage enquiries and quotations from anywhere
Not only does QMS capture customer enquiries, it also helps sales representatives complete their work quickly by reducing the
average time required to prepare quotations and keep track of enquiries effectively.
With QMS at your service, you don’t need to worry about changes in price list, addition of new products or new principal. QMS will take care of all these business changes for you. What’s more, sales
Return Of Investment
What will your customer achieve?
Quick turnaround time for quote (New as well as Revised) Immediate answer to queries
What you will gain:
Enquiry to order info at finger tips
Quotation with 5 clicks from anywhere, anytime Consistency in quotation formats
Key Features
Enquiry capture Quotation preparation Quotation revision Draft quotation Multi-currency support Preserve customer communication Quotation E-MailUpdate price list from Excel
EMD Tracking
Quote Follow ups
Data Sheet Attachment
Enquiry Label Generation
Integration of different offices
To do list
Follow up
Business Benefit – I: Avoid Errors
Auto selection of part number, part name and price ensures that no typo errors in quotation
Auto totaling facility ensure 0 summation errors
System informs whether you are referring to old price or updated price
No human intervention while quote revision, copy quote, etc operations so no chance of copy/paste errors
Business Benefit – II: EMD Tracking
Get vital EMD related data with few clicks:
Total money blocked in EMD
Total EMD money to be recovered in next month Total EMD money recovered till date
Management does not need to depend upon accounts department to get EMD related data
Business Benefit – III: Productivity
Improvement
With QMS any sales coordinator can prepare quote
within few minutes.
Increase number of quotes sent from your organization
by 10% and your business by 8%
Your sales coordinator can prepare quote with 50 items
within 10 minutes time
Business Benefit – IV: More Business
QMS means More Productivity means More Quotations meansBusiness Benefit – V: MIS
Smart MIS for smart management
Following reports are available for management to take effective decisions:
1. Enquiries Recd. Vs Quote Sent Vs. Order Received
2. Principal wise quotations prepared
3. Sales person wise quotation follow up report
Business Benefit – VI: Brand Building
Brand Building
Auto formatting of quotes ensures unique format of all quotations sent from your organization. Hence building a brand identity
eSMS
Web based Service Management System to manage
your all service related activities effectively.
Return Of Investment
On time maintenance visits
Effective handling of service visits Instrument history on finger tips
More control on Service administration activities Quick Analysis of Services provided
Maintain instrument history
Capture customer complaints
Create AMC/CC Proposals
Plan of AMC visits
Call Scheduling
Instrument History is Captured since installation.
Customer Complaints are tracked and managed effectively on time. With predefined templates proposals can be
created within few seconds. AMC Visits will be automatically scheduled
in time.
Analysis of service reports
Integration of pre-installation and Installation visits
Importing of existing
instruments, Customers, Contacts
Visit Assignments
Around 35 Reports like Down time, mean report time, AMC won lost…. help
in providing more quality service.
Installation visits are automatically generated once pre-installation
visits are done.
Any number of Instrument’s, Customer’s data can be imported in
few seconds.
Service Engineers will complete the
Business Benefit – I: More Revenue
We guarantee of 20%
increase in AMC revenue
within 12 months after
implementation of eSMS
in an organization
45 54 64.8 77.7 0 10 20 30 40 50 60 70 80 A M C A m o u n t in L a cs 2009 2010 2011 2012Yearly AMC Revenue
2009 2010 2011 2012
Business Benefit – II: Less Visits
System manages complete visit details since pre-installation visit along
with service report related to an instrument
This helps in reducing unnecessary visits to customer site
Statistics shows that company can reduce total cost of visits by 17% with in a year the help of our service management system
` 936000 2000 2340 1000 AMC – 100 10 Cost Saving due to System Cost Per Visit # Visits in a Year # of Instruments # of Service Engineers
Business Benefit – III: Improved Key
Customer Support
Escalation mails from system ensures that organization is
taking real care of key customers
ALWAYS REMEMBER
Business Benefit – IV: Auto Scheduling
System automatically schedules PM visits
Saves lot of time of service manager
With service management in place there is absolutely no chance of missing any PM visit
Business Benefit – V: MIS
Smart MIS for effective management
More than 40 reports are available for smart management to make effective decisions:
1. YoY Increase in AMC revenue
2. Efficiency calculation of service engineer
3. Turn Around Time report
4. AMC Proposals Sent Vs AMCs Won
