LEASING &
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CONFIDENTIAL ©2015 REALPAGE, INC.
FORWARD LOOKING STATEMENT
This presentation contains "forward-looking statements” regarding RealPage and our business, including statements relating to our expected, possible or assumed product or service offerings, solutions footprint, results of operations, growth, expenditures, customer behaviors, market opportunities and migrations to ourproducts or our competitors’ businesses. Forward-looking statements are based on management’s beliefs and assumptions and on information currently available to management. Forward-looking statements include all statements that are not historical facts and often may be identified by terms such as “expects,” “believes” “plans” or similar expressions and the negatives of those terms. Forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause actual results, performance or achievements to be materially different from any results, performance or achievements expressed or implied by such forward-looking statements. Factors that could cause or contribute to such material differences include, but are not limited to, the following: (a) the possibility that general economic conditions, including leasing velocity, or uncertainty cause information technology spending, particularly in the rental housing industry, to be reduced or purchasing decisions to be delayed; (b) an increase in insurance claims; (c) an increase in customer cancellations; (d) the inability to increase sales to existing customers and to attract new customers; (e) RealPage's failure to integrate acquired businesses and any future acquisitions successfully; (f) the timing and success of new product introductions by RealPage or its competitors; (g) changes in RealPage's pricing policies or those of its competitors; (h) legal or regulatory proceedings; (i) inability to complete the development or integration of our various products or to deliver new or enhanced functionality on a timely basis; (j) inability to achieve revenue growth or enable margin expansion; (k) the discovery of facts and circumstances not currently available to management; and (l) such other risks and uncertainties described more fully in documents filed with or furnished to the Securities and Exchange Commission ("SEC") by RealPage, including our Quarterly Report on Form 10-Q previously filed with the SEC on May 8, 2015. RealPage undertakes no duty to update this information except as required by law.
Additional Important Notices
• This material contains information that is confidential and/or proprietary to RealPage. It should not be provided to non-attendees without prior written consent from RealPage.
• REALPAGE is a registered trademark of RealPage, Inc. This presentation also may contain additional trademarks and service marks of ours and of other companies. We do not intend our use or display of other companies’ trademarks or service marks to imply a relationship with, or endorsement or sponsorship of us by, such other companies.
• This material is provided for informational purposes only. It is not legal or accounting advice and should not be considered to be a substitute for such advice.
STRENGTH IN LESS
W E B E L I E V E T H E R E I S
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CONFIDENTIAL ©2015 REALPAGE, INC.
A N U N C O N V E N T I O N A L S O L U T I O N
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I N A W O R L D S C R E A M I N G …
“MORE! MORE! MORE!...”
CONFIDENTIAL ©2015 REALPAGE, INC.
AN UNCONVENTIONAL APPROACH TO THE “FUNNEL”
[ BETTER…FOR YOUR BOTTOM LINE ]
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EXAMPLE: 250 units.100 leases needed.(excl. drive-bys) CONFIDENTIAL ©2015 REALPAGE, INC.
4,000 UNQUALIFIED LEADS
2.5% CONVERSION RATE
1,500 HIGH-QUALIFIED LEADS
6 TO 8% CONVERSION RATE
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EXAMPLE: 250 units.100 leases needed.(excl. drive-bys) CONFIDENTIAL ©2015 REALPAGE, INC.
EXAMPLE: 250 units.100 leases needed.(excl. drive-bys) CONFIDENTIAL ©2015 REALPAGE, INC.
SPEND LESS. LEASE MORE.
[ FEWER, HIGH-QUALIFIED-LEADS = INCREASED CONVERSIONS ]
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CONFIDENTIAL ©2015 REALPAGE, INC.
SPEND LESS
LEASE MORE
9• Lead Generation
• Lead Capture
• Lead Management
LEASING AND MARKETING
GOAL: GENERATE HALF
AS MANY LEADS WITH
3 TIMES BETTER
CONVERSION
RESULT:
• REDUCED VACANT
DAYS
• INCREASE REVENUE
• LOWER COST
®WEBSITES
AN UNCONVENTIONAL CONVERSION PLATFORM
GENERATE. CONVERT. MANAGE.
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CONVERT LEADS WITH MORE SHOW AND LESS TELL
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SHOW THEM BRILLIANT PHOTOGRAPHY
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WHY BRILLIANT PHOTOGRAPHY MATTERS…
Generates 2X more demand
Results in 61% more views than competitor listings
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WEBSITES
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SHOW THEM THEIR SPACE WITHIN YOUR PLACE
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WHY SPACE MATTERS…
Floor plans are the second-most important feature to prospects
Generate 30% more buyer interest with floor plans
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WEBSITES
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SHOW THEM LIFE IN CONTEXT
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Location is the biggest factor in determining the value of your community
Prospects can quickly decide if surrounding neighborhood fits their lifestyle
WHY CONTEXT MATTERS…
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SHOW THEM WHEN IT WILL BE READY FOR THEM
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SHOW THEM WHEN IT WILL BE READY FOR THEM
…WITH REAL-TIME PRICING AND AVAILABILITY
SHOW THEM WHEN IT WILL BE READY FOR THEM
AND, IF THEY HAVE QUESTIONS, THEY CAN GET ANSWERS
It’s the #1 reason LeaseStar websites convert prospects into residents
Empowers prospects to take action
WHY REAL-TIME PRICING AND AVAILABILTY MATTER…
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CONFIDENTIAL ©2015 REALPAGE, INC. Sources: RealPage Online Leasing
SHOW THEM WHERE TO SIGN
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THE ONLY END-TO-END ONLINE SOLUTION
PROVIDES THE
CONVENIENCE
AND SIMPLICITY OF
A LEASING OFFICE
• Only solution that automates entire lease
• Leases are signed electronically with eSignature
• Saves up to 2 hours of leasing agent time per lease
• 25% of leases are signed online
• Drives lease and asset value with upgrades and packages
• All agreements and guest card information are
stored and managed online
WHY ONLINE LEASING MATTERS…
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ONLINE LEASING
EMPOWER YOUR TEAM TO LEASE FASTER
SMART LEASING TABLET
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Untethers leasing agent
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Create real-time quotes and availability
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Virtually tour the entire property
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Seamlessly sync guest card information
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Complete lease from beginning to end
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MIRROR THE ONLINE EXPERIENCE IN PERSON
SMART LEASING
Speeds up path to conversion by 2X
Creates a consistent leasing experience on and offline
WHY SMART LEASING TABLET MATTERS…
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CONFIDENTIAL ©2015 REALPAGE, INC. Sources: RealPage Internal Data
SOLUTIONS THAT DRIVE CONVERSION
AND VALUE…NOT JUST VOLUME
WEBSITES
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At least a 22% increase in organic traffic
ONLINE LEASING
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25% leases signed online
SMART LEASING TABLET APP
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Speeds conversion by 2X
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CONNECTIONS THAT CONVERT…LITERALLY
OVERVIEW
LEAD
GENERATION
AN UNCONVENTIONAL LEAD GENERATION PLATFORM
GENERATE AND CONVERT
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MEET PROSPECTS WHERE THEY SEARCH AND
GENERATE HIGHLY-QUALIFIED LEADS
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FIND THE RIGHT LEADS ON THE RIGHT CHANNELS
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YOUR FUTURE RESIDENTS ARE EVERYWHERE
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70% of residents begin their search online
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69% search ILS or community reviews
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45% use ratings & reviews sites
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21% use social referrals
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11.6% use social channels
WE MEET QUALIFIED PROSPECTS WHERE THEY
SEARCH, TO DELIVER RESULTS
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THROUGH LESS SEARCH, MORE RESULTS
MOVE YOUR COMMUNITY TO THE
TOP OF SEARCH RESULTS WITH
LONG-TAIL KEYWORD SEARCH
STRATEGY
LeaseStar Community Websites:
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Drive at least 22% more organic traffic
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Keyword-rich property descriptions
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Reviewed and updated quarterly
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THROUGH HIGH-CONVERTING CLASSIFIEDS
CLASSIFIEDS ARE TYPICALLY THE 2
ND
HIGHEST
CONVERTING SOURCE BEHIND WEBSITES
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Fast and easy posting right from your desktop
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Live agent-enabled through RealPage
Contact Center
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Replaces typical, flat ads with a human touch
LEAD GENERATION
BY LEADING THE CONVERSATION
UTILIZE SOCIAL CHANNELS TO:
• Receive Valuable Resident Referrals -
socially-influenced leads are 2X more likely to convert
• Manage Your Community’s Reputation - listen to,
interact and share with residents to ensure
maximum satisfaction
• Create Brand Advocates – enable residents to
promote your community and act as brand
advocates; Reach an average of 250 leads per
resident.
• Measure and Analyze – tailor social media activity
with reporting on page views, engaged users,
comments, likes, shares, impressions and more
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THROUGH A REDEFINED ILS
PREMIUM LISTINGS ON MYNEWPLACE.COM
GENERATE HIGHLY QUALIFIED LEADS WITH:
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Unit pricing and availability
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Prominent link to your branded website
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High-resolution photography
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2D and 3D floor plans
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Zillow Rental Network partnership
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SPEND LESS TIME LISTING, MORE LEASING
SYNDICATE YOUR LISTING TO MORE THAN 60
TOP APARTMENT LISTING SITES WITH JUST A
FEW CLICKS
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Easily update content, photos and specials from one
central dashboard
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Content is pushed out every 4 hours to maintain
99.4% accuracy
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Customize ILS distribution channels based on
highest-converting sources
THE RIGHT CONTENT, AT THE RIGHT TIME,
IN THE RIGHT PLACE
LEAD
MANAGEMENT
AN UNCONVENTIONAL LEAD MANAGEMENT PLATFORM
MANAGE AND CONVERT
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Answer
ALL
calls, ask all the right questions, and schedule appointments
for those who are most
LIKELY
to lease based on their answers
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Spend on average 6 minutes on the phone
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Sort through all unqualified leads and send you fewer highly qualified
leads for you to close on
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SET VISITS FOR MORE THAN 40%
of prospects who call, often the
very next day
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50% visit the same day. 90% visit within 5 days. These
“FAST VISITS” REPRESENT 88% OF LEASES
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Those who visit are
4X MORE LIKELY TO LEASE
than
those who don’t
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MISSED OPPORTUNITIES TO CAPTURE
IN A TYPICAL COMMUNITY, WITHOUT A CONTACT CENTER:
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On average,
50-70%
of leasing
CALLS GO TO VOICEMAIL
and
80% DON’T LEAVE VOICEMAILS
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55% WON’T INQUIRE AGAIN
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After hours leases can account
for up to 30% of all paid advertising
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RESPONDED TO
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Just under 5 million calls
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1.6 million emails
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120,000 chats
We spend an average of 6 minutes on the
phone with each prospect
More than half of the NMHC Top 50 Property
Management Companies rely on our Contact
Center services
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…AND GIVE YOUR SITE STAFF TOOLS TO REACT
Lead2Lease is the bridge from our contact center to your leasing staff
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We provide actionable data from every call, email and chat to your leasing staff, tools to follow
up with every lead and prioritization of every lead
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FOLLOW-UP AND CONVERT
Capture and prioritize
ALL
leads
Notification and response
to
EVERY
lead
Follow-up for
HIGHER
conversion
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INSTANT NOTIFICATION
SMART ALERT
Pop-up alerts immediately notify
leasing team of every new lead
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INSTANT REACTION
SMART RESPONSE
Automated e-mail response to
EVERY
incoming call, e-mail and
chat in real time
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INSTANT QUALIFICATION
LEAD PRIORITIZATION
Shows site staff which leads to
follow-up with first, based on
likelihood to convert
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WHY FOLLOW-UP MATTERS
CONVERSION IMPACT
Instant Call Reply and Smart
Response ensures
EVERY
lead
is followed-up with,
AT LEAST 2X OR MORE
CONVERSION DIRECTLY CORRELATES WITH
FOLLOW-UP
FOLLOW-UPS
CONVERSION
0 to 1
1 to 2
2 to 3
3 or more
7.5%
12%
13.7%
15%
LEAD MANAGEMENT
OPTIMIZE YOUR AD SPEND
• Capture and accurately track each and every lead generated by your
marketing efforts
• Receive detailed reports on marketing/ad sources and
leasing performance
• Save money by allocating resources to your best performing ad sources
that provide qualified leads
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OPTIMIZE YOUR AD SPEND
• Capture and accurately
track each and every
lead generated by your
marketing efforts
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LEAD MANAGEMENT
• Receive detailed reports
on marketing/ad sources
and leasing performance
OPTIMIZE YOUR AD SPEND
• Capture and accurately
track each and every
lead generated by your
marketing efforts
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LEAD MANAGEMENT
• Receive detailed reports
on marketing/ad sources
and leasing performance
OPTIMIZE YOUR AD SPEND
• Capture and accurately
track each and every
lead generated by your
marketing efforts
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CONFIDENTIAL ©2015 REALPAGE, INC.
LEAD MANAGEMENT
• Receive detailed reports
on marketing/ad sources
and leasing performance
OPTIMIZE YOUR AD SPEND
• Capture and accurately
track each and every
lead generated by your
marketing efforts
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LEAD MANAGEMENT
• Receive detailed reports
on marketing/ad sources
and leasing performance
• Save money by allocating
resources to your best
performing ad sources that
provide qualified leads
“USING LEAD2LEASE HAS INCREASED
OUR INTERNET CONVERSION RATES BY
88% IN ONLY 2 MONTHS…
LEAD2LEASE IS A ‘MUST HAVE’ TOOL
FOR MY LEASING STAFF.”
– Eli Hanacek,
Regional Marketing Director
Simpson Property Group
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NEXT STEPS
1. Kickoff meeting to determine needs
2. Solution set-up
3. Product training
START SPENDING LESS AND LEASING MORE
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LET’S CONNECT AND
BUILD SOMETHING
GREATER TOGETHER
CONFIDENTIAL ©2015 REALPAGE, INC.
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