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Customer Reference - International Debt Collection

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Key Facts of Cooperation

Business relationship since: January 2008Type of debts: B2B

Nature of debts: Cross-border Industry: Wholesale

Company Profile

Anda Present, founded in 1995, is a whole-saler of promotional products and gift items. After continu-ous developments, today Anda Present has its own logistics park and employs about 100 professionals to help customers create the perfect present and to process orders that come from 32 different countries around the world. In recent years the export market has expanded significantly for Anda Present.

Words of appreciation from a satisfied custo-mer about international cooperation with EOS Boglárka Komáromi, Revenue Officer at Anda Present, about global cooperation with EOS: “It is particularly important for us to get accurate and useful data and information about our part-ners who are in debt, because that supports the process of getting our money back. We really appreciate our cooperation with EOS, because EOS often succeeds at recovering our debts! Fur-thermore, we are very happy with the communica-tion; we receive all necessary information reliably and promptly. EOS pricing is also fair and reasona-ble. For our international business the most impor-tant countries in recovering debts are: the Czech Republic, Slovenia, Croatia and Italy. With help from EOS, the whole process of debt collection, including payments from our debtors, has become much faster. Therefore, we at Anda Present think that there is a bright future ahead with EOS, keep-ing up the effective and precise work they already do today.“

www.andapresent.hu Country: Hungary Company: Anda Present Industry: Wholesale

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Words of appreciation from a satisfied custo-mer about international cooperation with EOS Alexander Heil – Head of Finance and Account-ing at the DER Deutsches Reisebüro GmbH about global cooperation with EOS:

„International receivables management is a very complex area, so it is essential to have reliable and competent partners around the world. We entrust our claims to EOS because we know that our re-ceivables are in safe hands at EOS. Our local con-tact at EOS in Germany manages the whole area of international receivables management for us, while the debt collection process is handled locally by affiliated EOS companies or selected partners in keeping with globally agreed rules. In addition to a worldwide presence and local know-how, EOS has valuable experience in the collection industry. They operate professionally, fast and efficiently and they treat our defaulting customers with the right mixture of tact and integrity.“

Key Facts of Cooperation

■ Business relationship since: Juni 1999 ■ Type of debts: B2B and B2C

Nature of debts: Cross-border & domestic Industry: Tourism

Company Profile

The DER Group is one of the leading tourism compa-nies in Germany. Founded in 1917, the company be-came part of the REWE Group in 2000. Today, DER Group rounds out the REWE Group tourism interests, which include tour operators Dertour, Meier‘s world and ADAC Reisen, DER‘s own travel agencies, the business travel centers of FCm travel solutions, and foreign investments in Europe and North America.

http://www.der.net/ Country: Germany Company: DER Group Industry: Tourism

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Words of appreciation from a satisfied custo-mer about international cooperation with EOS Adam Kosiński - Director of Credit Insurance and Bonds Departament ERGO Hestia, about global cooperation with EOS: “EOS KSI in Poland is a pro-vider of highly specialised collection services. The well developed global network of sister companies and partners all around the world is a big plus for the EOS Group and a great advantage for ERGO Hestia. The most spectacular collection performed by EOS was an efficient collection of almost 1 mill-lion Euro from a liquidated company in Italy. What else, we at ERGO Hestia highly appreciate is the professional approach and the dilligent service of EOS. Our area of interest includes especially East-ern Europe, however it is good to know that EOS can recover our debts anywhere in the world. We want to rely on our partners! EOS is such a trust-ful and valuable partner, highly competent and fair. We hope that our global cooperation will still grow in the future.“

Key Facts of Cooperation

Business relationship since: 2006Type of debts: B2C and B2B

Nature of debts: Cross-border & domestic Industry: Insurance

Company Profile

ERGO is one of the major insurance groups in Europe. Worldwide, the Group is represented in over 30  countries and counts about 50.000 em-ployees. ERGO offers a comprehensive spectrum of insurance, provision and services. ERGO Hestia started its cooperation in Poland in 1991. It be-longs to the TOP 5 insurance companies on the Polish market.

www.ergohestia.pl Country: Poland

Company: ERGO Hestia Industry: Insurance

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Key Facts of Cooperation

Business relationship since: 2003Type of debts: B2B

Nature of debts: Cross-border & and domestic Industry: Logistic & transport

Company Profile

GARTNER offers tailor-made transport and logistic solutions on site for their customers, which range from small domestic enterprises to international groups. The company network of branches, subsidiaries and partner offices covers 21 locations in eight European countries with 1.500 employees. The owner is 100% GARTNER KG Austria. Please find more information on www.gartnerkg.com.

Words of appreciation from a satisfied custo-mer about international cooperation with EOS Adrienn Gulyás, Financial Rapporteur at GARTNER, about the global cooperation with EOS: „For us the most important element of a global cooperation is the flow and sharing of infor-mation. The EOS international office network is a big strength of the EOS Group. We at GARTNER appreciate very much the expertise of all EOS branches and partners. Good services and regional know-how in Romania, Slovakia and Italy are par-ticular important to us because the willingness to pay in these countries is very low. The good cov-erage of the EOS global network is the biggest advantage for GARTNER because we can be sure that all of our international claims will be worked by EOS, no matter where on earth. At GARTNER we see a continous increase of international debts, that is why we believe in a long-lasting and fruitful cooperation with EOS.“

Country: Hungary

Company: Gartner KG Hungary Industry: Logistic and Transport www.gartnerkg.com

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Key Facts of Cooperation

Business relationship since: July 2011Type of debts: B2C

Nature of debts: Cross-border Industry: Banking

Company Profile

KBM Fineko, which is 100% owned by Nova KBM, the second largest bank in Slovenia, was one of the first specialised companies for the real estate broker-age. It was established in 1991. With its considerable experience and modern approach to solving financial challenges, the company is able to offer a large range of real estate and financial advisory services and man-agement of bad debts, including debt collection.

Words of appreciation from a satisfied custo-mer about international cooperation with EOS MARKO KAŠAN, Debt Collection Manager at KBM Fineko d.o.o. about the global cooperation with EOS: „We consider EOS as an important and trust-worthy partner. Its friendly and professional team ensures all entrusted cases are handled transpar-ently. They take into account any issues we might come across and sup-port us with advice and sug-gestions for improvement. They are incredibly flex-ible, an invaluable quality in our line of work. The EOS Group has several strengths. Among the key strengths that we find most important and draw most benefit from are global presence, responsive-ness to requests, efficient debt collection, reliable debtor management and regular reporting. We expect the rate of global-level debt collection to increase significantly in the future. As our clients’ opportunities are more favourable abroad, people are leaving the country and therefore we will aim to establish an even closer cooperation with the EOS Group.”

www.nkbm.si Country: Slovenia

Company: KBM Fineko d.o.o. Industry: Banking

References

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