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Exercises
Set 1 – Adjuster and Company Setup Exercises ... 1
Set 2 – Room Exercises ... 20
Set 3 – Victim, Bob Scenario Exercise ... 26
Set 4 – Roof Exercises ... 33
Set 5 – Roof Adjusting Exercises ... 44
Set 6 – House Diagram Exercises ... 48
Set 7 – The Xact-A-Mazing Drawings ... 55
References
Appendix 1 – Roof Types ... 58
Appendix 2 – Item Codes (Variables) ... 63
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Practice Set 1
Adjuster and Company Setup
TM
DATE
PHONE PREVIOUSLY
PRODUCER MISCELLANEOUS INFO (Site & location code) DATE OF LOSS AND TIME
(A/C, No, Ext): REPORTED
POLICY
COMPANY AND POLICY NUMBER NAIC CODE POLICY DATES TYPE
CO: EFF:
PROP/
HOME POL: EXP:
CO: EFF:
FLOOD
CODE: SUB CODE: POL: EXP:
AGENCY CUSTOMER ID CO: EFF:
WIND
POL: EXP:
NAME AND ADDRESS OF INSURED DATE OF BIRTH NAME AND ADDRESS OF INSURED
SOC SEC # OR FEIN:
RESIDENCE PHONE (A/C, No) BUSINESS PHONE (A/C, No, Ext)
NAME AND ADDRESS OF SPOUSE (IF APPLICABLE) DATE OF BIRTH RESIDENCE PHONE (A/C, No) BUSINESS PHONE (A/C, No, Ext)
SOC SEC # OR FEIN: WHERE TO CONTACT WHEN TO CONTACT
POLICE OR FIRE DEPT TO WHICH REPORTED LOCATION
OF LOSS
PROBABLE AMOUNT ENTIRE LOSS KIND
OF LOSS
DESCRIPTION OF LOSS & DAMAGE (Use separate sheet, if necessary)
MORTGAGEE
HOMEOWNER POLICIES SECTION 1 ONLY (Complete for coverages A, B, C, D & additional coverages. For Homeowners Section II Liability Losses, use ACORD 3.)
A. DWELLING B. OTHER STRUCTURES C. PERSONAL PROPERTY D. LOSS OF USE DEDUCTIBLES DESCRIBE ADDITIONAL COVERAGES PROVIDED
SUBJECT TO FORMS (Insert form numbers and edition dates, special deductibles)
FIRE, ALLIED LINES & MULTI-PERIL POLICIES (Complete only those items involved in loss)
ITEM SUBJECT OF INSURANCE AMOUNT % COINS DEDUCTIBLE COVERAGE AND/OR DESCRIPTION OF PROPERTY INSURED
SUBJECT TO FORMS (Insert form numbers and edition dates, special deductibles)
ZONE DIFF IN ELEV BUILDING: DEDUCTIBLE:
FLOOD FORM
POLICY CONTENTS: DEDUCTIBLE: TYPE
BUILDING DEDUCTIBLE CONTENTS ZONE
WIND FORM
POLICY TYPE
REMARKS/OTHER INSURANCE (List companies, policy numbers, coverages & policy amounts)/NY ONLY: PREVIOUS ADDRESS OF INSURED & WIFE’S MAIDEN NAME
CAT # FICO # ADJUSTER # DATE ASSIGNED
ADJUSTER ASSIGNED
REPORTED BY REPORTED TO SIGNATURE OF INSURED SIGNATURE OF PRODUCER AM
PM YES NO
CONTACT INSURED
OTHER FIRE LIGHTNING FLOOD (explain) THEFT HAIL WIND
NO MORTGAGEE
ON COVERAGE A. EXCLUDES WIND
BLDG CNTS
BLDG CNTS
BLDG CNTS
PRE FIRM GENERAL CONDO
POST FIRM DWELLING
GENERAL CONDO DWELLING
INSURED CONTACT
LOSS
POLICY INFORMATION
NOTE: IMPORTANT STATE INFORMATION ON REVERSE SIDE
ACORD 1 (2001/02) © ACORD CORPORATION 1988
ACORD
PROPERTY LOSS NOTICE
$106,000.00 $26,500.00 $106,000.00 $53,000.00 Joe Agent - KL431 123 Main Street Anytown, ST 012345 #41 3/15/201X 3:30 3/16/201X KL34P09873534G Marvelous Mutual 14719 1/1/201X 12/31/201X 6/20/196X Tom Akers 123 Broadway Anytown, ST 012345 543-987-4321 Day 123 Broadway
Windstorm blew over tree in back yard. Roof damage and interior leaks.
U.S. Bank Mortgage Co. Ltd.
All Lines Claims Work Order
Claim ID: 45592 Date of Loss: 10/24/2005
Risk ID: PLQ56239 / HO3 Date Reported: 10/31/2005
Adjusting Company: All Lines Claims Date Risk Effective: 07/13/2005 Adjuster:
Insured Name and Mailing Address: JAMES CROMWELL
9881 NW 41st St, Fort Lauderdale, FL 33351
Date Version Effective: Property Address 9881 NW 41st St, Fort Lauderdale, FL 33351 07/13/2005 County: BROWARD
Producer's Name and Physical Address:
Contact Information:
Contact Name: JAMES CROMWELL Day Phone: 954-278-9963 Agency Name: Agent Name: ARGONAUT INSURANCE HELEN GLASS Night Phone: 954-855-3274 Other Phone: 9960 OAKLAND PARK BLVD FORT LAUDERDALE, FL 33313 Cell Phone: 415-976-4879 Fax Phone:
Phone Number: 954-788-2020 Defense Firm: Attorney Name:
Catastrophe Name: HURRICAN WILMA
Description: tr/ins roof and screen torn off. carpets wet throughout second floor. first floor ceiling damaged. window broken. floor has water damage. front of house has some tiles. no electic in house. unlivable. csr0504
Other Interests Information (Data displayed is from the current in-force version of the risk): Other Interest 1: FIRST FINANCIAL SAVERS CREDIT UNION / ISAOA
Other Interest 2: Other Interest 3: Claimants: Claimant 1: Claimant 2: Claimant 3: JAMES CROMWELL
Coverage Limits (Reserves), Deductible
A: $120,000 (15,000) Fungi (Mold) Property: $12,000 B: $12,000 Fungi (Mold) Liability: $50,000 C: $48,000 Loss Assessment: $1,000 D: $24,000 E: $100,000 AOP: 1,000 F: $1,000 Hurricane: 2% Wind/Hail Excluded: Optional Coverages Warnings: Coverage Limits
Forms: Forms Cont'd:
HO 00 03 04 91 HO 23 70 07 01 PLQ 13 05 93 PLQ 16 09 95 PLQ 23 07 04 PLQ 24 05 05 PLQ 30 05 02 HO 04 90 04 91 HO 04 96 04 91
Calendar Year Hurricane Deductible PLQ 24 05 05 applies Current Term History:
RiskIDEnd Eff Date Chge
Prem Change Date Created Created By
Prior Loss History:
ClaimNum Peril Date of Loss Adj Firm Paid to Date Coverages Paid
CLAIM ADJUSTER ASSIGNMENT
All Lines Claims 4774 Feather Trail
West Palm Beach, Florida 33411
PH# (888) 976-0147 PAGE: 1
POLICY TERM 2/02/2005 TO 2/02/2006 DWELLING CLAIM NO. G251178
SEVERITY: 2 (5=MOST SEVERE) POLICY NO. 9958813 DATE OF LOSS: 10/24/2005
AGENT: CATASTROPHE WIND CLAIM CAT# 54
--- ---
COMMON INSURANCE AGENCY 12461 243 S. MILITARY TRAIL
LAKE WORTH, FL 33461-2725
PH# (954) 545-7469 FAX (954) 288-9641
INSURED: PERSON TO CONTACT:
--- ---
MCDOWELL, RODERICK RODERICK MCDOWELL
29 APALACHEE ROAD
WEST PALM BEACH, FL 33406 DAY PHONE# EVENING PHONE#
(561) 447-2148 (561) 742-8588
COMMENT/DESCRIPTION ---
lost storage room totaly, tree was lost in front of the house, roof shingles are lost, the concrete roof is leaking, fence was also damaged.
FLOOD POLICY NUMBER FLOOD CARRIER
--- ---
0058566891 COMMUNITY BANKERS TRUST FUND, FL. 10111
HOMEOWNERS POLICY # HOMEOWNERS CARRIER
--- --- HOMEOWNERS UNKNOWN
RESERVE CLAIM LOSS HISTORY PAID BLDG PAID CONTS ADJUSTER
--- --- --- --- ---
5,000 223641 10/24/2005 OPENED 0 0 ALL LINES
A B C D Hurricane/Other
ITEM (BUILDING) (OTHER STR) (CONTENTS) (LOSS OF USE) WIND DEDUCTIBLE 1 ONE STORY MASONRY 1 UNIT DWELLING LOC:
413 24TH ST, WILTON MANORS, BROWARD COUNTY, FL 33311
138,000 13,800 55,200-ACV 27,600 2,760/500
Fungi (Mold) Limit: $0
SUBJECT TO FORMS NO(S): DW2 07 04
---
MORTGAGEE/LOSS PAYEES:
---
YOUR CAPITAL MORTGAGE INC ISAOA P.O. BOX 570
IRVINE, CA 92607
LOAN #0030568891
MORTGAGEE/LOSS PAYEES:
--- 2 YOUR CAPITAL BANK ISAOA
PO BOX 71
PASADENA, CA 91102
TM
PHONE PREVIOUSLY
PRODUCER MISCELLANEOUS INFO (Site & location code) DATE OF LOSS AND TIME
(A/C, No, Ext): REPORTED
POLICY
COMPANY AND POLICY NUMBER NAIC CODE POLICY DATES TYPE
CO: EFF:
PROP/
HOME POL: EXP:
CO: EFF:
FLOOD
CODE: SUB CODE: POL: EXP:
AGENCY CUSTOMER ID CO: EFF:
WIND
POL: EXP:
NAME AND ADDRESS OF INSURED DATE OF BIRTH NAME AND ADDRESS OF INSURED
SOC SEC # OR FEIN:
RESIDENCE PHONE (A/C, No) BUSINESS PHONE (A/C, No, Ext)
NAME AND ADDRESS OF SPOUSE (IF APPLICABLE) DATE OF BIRTH RESIDENCE PHONE (A/C, No) BUSINESS PHONE (A/C, No, Ext)
SOC SEC # OR FEIN: WHERE TO CONTACT WHEN TO CONTACT
POLICE OR FIRE DEPT TO WHICH REPORTED LOCATION
OF LOSS
PROBABLE AMOUNT ENTIRE LOSS KIND
OF LOSS
DESCRIPTION OF LOSS & DAMAGE (Use separate sheet, if necessary)
MORTGAGEE
HOMEOWNER POLICIES SECTION 1 ONLY (Complete for coverages A, B, C, D & additional coverages. For Homeowners Section II Liability Losses, use ACORD 3.)
A. DWELLING B. OTHER STRUCTURES C. PERSONAL PROPERTY D. LOSS OF USE DEDUCTIBLES DESCRIBE ADDITIONAL COVERAGES PROVIDED
SUBJECT TO FORMS (Insert form numbers and edition dates, special deductibles)
FIRE, ALLIED LINES & MULTI-PERIL POLICIES (Complete only those items involved in loss)
ITEM SUBJECT OF INSURANCE AMOUNT % COINS DEDUCTIBLE COVERAGE AND/OR DESCRIPTION OF PROPERTY INSURED
SUBJECT TO FORMS (Insert form numbers and edition dates, special deductibles)
ZONE DIFF IN ELEV BUILDING: DEDUCTIBLE:
FLOOD FORM
POLICY CONTENTS: DEDUCTIBLE: TYPE
BUILDING DEDUCTIBLE CONTENTS ZONE
WIND FORM
POLICY TYPE
REMARKS/OTHER INSURANCE (List companies, policy numbers, coverages & policy amounts)/NY ONLY: PREVIOUS ADDRESS OF INSURED & WIFE’S MAIDEN NAME
CAT # FICO # ADJUSTER # DATE ASSIGNED
ADJUSTER ASSIGNED
REPORTED BY REPORTED TO SIGNATURE OF INSURED SIGNATURE OF PRODUCER
AM
PM YES NO CONTACT INSURED
OTHER FIRE LIGHTNING FLOOD (explain) THEFT HAIL WIND
NO MORTGAGEE
ON COVERAGE A. EXCLUDES WIND
BLDG CNTS BLDG CNTS BLDG CNTS
PRE FIRM GENERAL CONDO POST FIRM DWELLING
GENERAL CONDO DWELLING
INSURED CONTACT
LOSS
POLICY INFORMATION
NOTE: IMPORTANT STATE INFORMATION ON REVERSE SIDE
ACORD 1 (2001/02) © ACORD CORPORATION 1988
ACORD
PROPERTY LOSS NOTICE
Joe Agent - KL431 123 Main Street Anytown, MS 01234 3/15/201X 3:30 3/16/201X KL34P00085534G Marvelous Mutual 14719 2/1/201X 1/31/201X 3/12/196X Louis Jones 1 Maple Way Anytown, MS 01234 543-985-5698 Day 1 Maple Way
Possible roof damage. Water on ceiling near chimney in family room.
Mortgage Bank Finance Co..
All Lines Claims Work Order
Claim ID: 36599 Date of Loss: 10/24/2005
Risk ID: PLQ54327 / HO3 Date Reported: 10/28/2005
Adjusting Company: All Lines Claims Date Risk Effective: 09/20/2005 Adjuster:
Insured Name and Mailing Address: IRIS L. COVINGTON
1301 IVY LN.
PLANTATION, FL 33351
Date Version Effective: Property Address 981 BANYON LN. PLANTATION, FL 33351 09/20/2005 County: BROWARD
Producer's Name and Physical Address:
Contact Information:
Contact Name: IRIS L. COVINGTON Day Phone: 954-487-5436 Agency Name: Agent Name: HELPERS INS. SVCS. ROMUALDO BENITO Night Phone: 954-963-6582 Other Phone: 3723 S. FLAMINGO RD. PLANTATION, FL 33325 Cell Phone: 305-976-3214 Fax Phone:
Phone Number: 954-789-2014 Defense Firm: Attorney Name:
Catastrophe Name: HURRICAN WILMA
Description: Roof on part of home missing. Entry way scattered & room destroyed. Fence down & furnishing destroyed.
Other Interests Information (Data displayed is from the current in-force version of the risk): Other Interest 1: AMERICAN MORTGAGE HOME FINANCE CORPORATION
Other Interest 2: SOUTHEAST FEDERAL CREDIT UNION Other Interest 3: Claimants: Claimant 1: Claimant 2: Claimant 3: IRIS L. COVINGTON
Coverage Limits (Reserves), Deductible
A: $240,000 (25,000) Fungi (Mold) Property: $20,000 B: $24,000 Fungi (Mold) Liability: $50,000 C: $96,000 Loss Assessment: $1,000 D: $48,000 E: $100,000 AOP: 500 F: $1,000 Hurricane: 2% Wind/Hail Excluded: Optional Coverages Warnings: Coverage Limits
Forms: Forms Cont'd:
HO 00 03 04 91 HO 23 70 07 01 PLQ 13 05 93 PLQ 16 09 95 PLQ 23 07 04 PLQ 24 05 05 PLQ 30 05 02 HO 04 90 04 91 HO 04 96 04 91
Calendar Year Hurricane Deductible PLQ 24 05 05 applies Current Term History:
RiskIDEnd Eff Date Chge
Prem Change Date Created Created By
Prior Loss History:
ClaimNum Peril Date of Loss Adj Firm Paid to Date Coverages Paid
CLAIM ADJUSTER ASSIGNMENT
All Lines Claims 4774 Feather Trail
West Palm Beach, Florida 33411
PH# (888) 976-0147 PAGE: 1
POLICY TERM 3/25/2012 TO 3/25/2013 DWELLING CLAIM NO. W58821
SEVERITY: 4(5=MOST SEVERE) POLICY NO. 8952254 DATE OF LOSS: 06/13/2012 AGENT:
--- ---
CENTRAL PERSONAL INSURANCE AGENCY 78599 7883 S. BELT LINE ROAD
IRVING, TX 75060-2725
PH# (972) 838-1167 FAX (972) 998-1524
INSURED: PERSON TO CONTACT:
--- ---
FINCH, ROBIN ROBIN FINCH
9236 ST LO DR
IRVING, TX 75060 DAY PHONE# EVENING PHONE#
(972) 313-0458 (972) 655-2396
COMMENT/DESCRIPTION ---
Hail damage to home and backyard shed. Roof is ruined and missing tiles. Many leaks inside of building. Outside fence was damaged. Deck badly touched. Interior damage to contents and ceilings. Homeowner prefers not to live there so must be contacted on cell phone: 972-635-9854
FLOOD POLICY NUMBER FLOOD CARRIER
--- ---
HOMEOWNERS POLICY # HOMEOWNERS CARRIER
--- --- HO 5 / TX503H66921 Central Texas Ins.
RESERVE CLAIM LOSS HISTORY PAID BLDG PAID CONTS ADJUSTER
--- --- --- --- ---
15,000 W58821 06/14/2012 OPENED 0 0 ALL LINES
A B C D Hurricane/Other
ITEM (BUILDING) (OTHER STR) (CONTENTS) (LOSS OF USE) WIND DEDUCTIBLE 1 TWO STORY COLONIAL 1 UNIT DWELLING LOC:
9236 ST LO ST. IRVING, DALLAS COUNTY, TX 75060
276,000 27,600 110,400-ACV 55,200 5,520/500
Fungi (Mold) Limit: $0
SUBJECT TO FORMS NO(S): HO 00 05 10 98
---
MORTGAGEE/LOSS PAYEES:
---
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Practice Set 2
Room Exercises
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Exercise #1
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Exercise #2
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Exercise #3
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Exercise #4
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Exercise #5
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Victim, Bob Exercise
Axis Property Corporation
POLICY TERM 1/22/2005 TO 1/22/2006 DWELLING CLAIM NO. 12345
SEVERITY: 3 (5=MOST SEVERE) POLICY NO. 54321 DATE OF LOSS: 10/24/2005
AGENT CATASTROPHE WIND CLAIM CAT#54
...
BOB AND JANET INSURANCE CO. 1234 SMITH ST.
JONESBORO, FL 32123
INSURED: PERSON TO CONTACT:
VICTIM, BOB INS 555-123-4566
325 BEDLAM BLVD. DAY PHONE: 830-572-9987
HURRICANE ALLEY, FL 32122 EVENING PHONE: 830-134-5928 COMMENT / DESCRIPTION
...
tr/ins roof damaged, tree fell on dwelling, leaks in all rooms, electrical damaged, contents damage, HVAC damage, fence damaged. FLOOD POLICY NUMBER
...
HOMEOWNERS POLICY 3 ...
RESERVE CLAIM LOSS HISTORY PAID BLDG PAID CONTS ADJUSTER
10,000 12345 10/24/2005 OPENED 0 0 AXIS
A B C D Hurricane/Other
Cov. (BUILDING) (OTHER STR) (CONTENTS) (LOSS OF USE) DEDUCTIBLE
148,200 28,940 78,100 – ACV 14,820 2%/500
SUBJECT TO FORMS NO(S): ...
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Practice Set 4
Roof Exercises
1
ROOF-EXERCISES
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2
ROOF-EXERCISES
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3
ROOF-EXERCISES
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4
ROOF-EXERCISES
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5
ROOF-EXERCISES
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6
ROOF-EXERCISES
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7
ROOF-EXERCISES
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8
ROOF-EXERCISES
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9
ROOF-EXERCISES
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ROOF-EXERCISES
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Practice Set 5
Roof Adjusting Exercise
Axis Property Insurance Corporation
8 Windy Way Storm Town, FL 33333 MANUAL-ROOFEXERCISE Main Level Roof1 931.46 Surface Area129.67 Total Perimeter Length 67.76 Total Hip Length
9.31 Number of Squares 34.13 Total Ridge Length
DESCRIPTION QUANTITY UNIT COST RCV DEPREC. ACV
1. 3 tab - 25 yr. - composition shingle 11.00 SQ 145.03 1,595.33 (0.00) 1,595.33 roofing - incl. felt
2. Remove 3 tab - 25 yr. - composition 9.31 SQ 38.73 360.58 (0.00) 360.58 shingle roofing - incl. felt
3. R&R Drip edge 129.67 LF 1.43 185.42 (0.00) 185.42
Totals: Roof1 2,141.33 0.00 2,141.33
Total: Main Level 2,141.33 0.00 2,141.33
Line Item Totals: MANUAL-ROOFEXERCISE 2,141.33 0.00 2,141.33
Grand Total Areas:
0.00 SF Walls 0.00 SF Ceiling 0.00 SF Walls and Ceiling
0.00 SF Floor 0.00 SY Flooring 0.00 LF Floor Perimeter
0.00 SF Long Wall 0.00 SF Short Wall 0.00 LF Ceil. Perimeter
0.00 Floor Area 0.00 Total Area 0.00 Interior Wall Area
9.11 Exterior Wall Area 0.00 Exterior Perimeter of Walls
2
MANUAL-ROOFEXERCISE
7/1/2010
Page: 2
Axis Property Insurance Corporation
8 Windy Way
Storm Town, FL 33333
MANUAL-ROOFEXERCISE 7/1/2010 Page: 3
Sketch Roof Annotations
Main Level
Face Square Feet Number of Squares Slope - Rise / 12
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Practice Set 6
House Diagram Exercise
Dimensioning in Sketch 1
Using the Dimension tool in Sketch, create a floor plan with the following rooms:
Room Name Width (R – L) Height (Up – Down)
Dimensioning in Sketch 2
Using the Dimension tool in Sketch, create a floor plan with the following rooms:
Room Name Width (R – L) Height (Up – Down)
1
MANUAL-FLR-PLAN2
7/26/2010
Page: 1
1
MANUAL-FLR-PLAN1
7/1/2010
Page: 1
1
MANUAL-FLR-PLAN3
7/26/2010
Page: 1
1
MANUAL-FLR-PLAN
7/15/2010
Page: 1
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Practice Set 7
The Xact-A-Mazing Drawing
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Appendix 1
Roof Types
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Gable Roof
A Gable Roof has two roof surfaces of the
same size, that are pitched at the same
angle back to back
Common variations of Gable roofs:
• Cross Gabled roof – Simply two gable
roof sections put together at a right
angle. The two ridges formed by
these gable roofs are typically
perpendicular to each other.
• Dutch gable – A hybrid type of gable
and hip roof where a full or partial
gable is located at the end of a ridge
offering more internal roof space
and/or increased aesthetic appeal.
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Hip Roof
Hip roof (or hipped roof) does not have flat sides
like the
gable roof
instead all sides of the roof slope
down to meet the walls of the house.
• Pyramid hip roof – Four equal triangular sides meet
at a single point at the top of the roof.
• Cross hipped roof – Similar to putting two
hipped roof buildings together. Where the
two roof sections meet forms a seam called
a valley.
• Half hipped roof – A standard hip roof that
has had two sides shortened to create
eaves.
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Other Roofs
Dutch gable – A hybrid type of gable and hip
roof where a full or partial gable is located at
the end of a ridge offering more internal roof
space and/or increased aesthetic appeal.
Mansard roof has two distinctly different
slopes on each side. The lower portion of the
roof has a very steep pitch often with dormers
attached, while the upper portion has a low
slope, just enough for water runoff to occur.
Gambrel roof, like the mansard roof, has
two distinctly different slopes on each of its
two symmetrical sides. The bottom slope
has a steep pitch, sometimes nearly vertical
while the top slope is lower. But unlike the
mansard roof, the gambrel roof only utilizes
this method on two sides of the structure
rather than four.
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Other Roofs (continued)
Flat roofs usually have at least a slight slope to
assist in the shedding of water
Bonnet or “kicked eaves” roof. Usually have two
slopes on all four sides of a structure. It is
essentially the opposite a
mansard roof
in that its
upper slope is steeper than the bottom slope. The
bottom slope often hangs over the house to cover
an open sided porch and provide shelter from the
sun or rain.
A shed roof (often called a lean-to) is typically a single
roof face that slopes down the entirety of the
structure or structure addition.
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Variables
(“Calculator Codes”)
C
ceiling area
EA
count
F
floor area
HIP
total hip length
HH
tall wall height
LF
length
P
perimeter
PC
perimeter of ceiling (estimate lineal feet/meters of crown molding)
PF
perimeter of floor (estimate lineal feet/meters of baseboard/skirting)
R
total ridge length
SF
area
SQ
number of squares
SY
square yards of floor area
V
volume
VAL
total valley length
W
wall area
WW
width
WC
wall and Ceiling area
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When you are in your project and are ready to print, you can create a PDF report by following the
below instructions.
From the Main Menu inside your project select “Print” from the “Estimate” menu item as below.
Once the new window for “Estimate Reports” opens up, simply select the “Export” from the bottom
center button as shown. From the options, select “Export PDF File”
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