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CLOUD BLOCK STORAGE CONSISTENT AND RELIABLE STORAGE PERFORMANCE IN THE CLOUD

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CLOUD BLOCK STORAGE

CONSISTENT AND RELIABLE STORAGE PERFORMANCE IN THE

CLOUD

Free Phone: 0800 988 0100 | International: +44 (0) 20 8734 2500 | www.rackspace.co.uk

Copyright © 2013 Rackspace US, Inc. | Rackspace ® and Fanatical Support ® are service marks of Rackspace US, Inc. registered in the United States and other countries. All trademarks, service marks, images, products and brands remain the sole property of their respective holders.

RACKSPACE ® HOSTING | 5 Millington Road | Hayes, Middlesex, UB3 4AZ | Date Modified: 16/07/2013 | PMK

Rackspace Cloud Block Storage provides external block-level storage volumes that supplement the storage built into Rackspace Cloud Servers™. This cost-effective storage option offers reliable and high speed input-output of data, on a choice of standard volumes or Solid State Drives (SSD).

Customer can scale Cloud Block Storage volumes independently of the Cloud Servers to which they are attached – providing the flexibility to provision the desired quantity of storage required to run applications on the cloud. Volume sizes start at 100GB, and can scale up to a maximum of 1TB each.

The block storage volume can also be detached from one server and attached to another. In the event of server deletion, Cloud Block Storage helps to mitigate against data loss, as the Cloud Block Storage volume is external and stored independently of the Cloud Server. Our renowned price transparency extends to Cloud Block Storage, where you’ll only ever pay for the amount of storage you provision. We don’t charge for IO operations, which makes forecasting your monthly spend much easier.

Cloud Block Storage volumes are billed by the GB, so you only ever pay for what you need. Volume sizes start at 100GB, up to a maximum individual volume size of 1TB.

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Product Features and Benefits

Multiple Cloud Block Storage volumes, up to a maximum of 14TB per server can be mounted onto individual Cloud Servers. However, Cloud Block Storage volumes cannot be

concurrently mounted to multiple Cloud Servers. Cloud Block Storage Options

Rackspace Cloud Block Storage offers two volume-based block storage options, Standard Volumes and SSD Volumes.

Standard Volumes

Uses standard hard drives to provide scalable storage that is ideal for regular file storage requirements. Standard volumes are best suited for web content, file archives or to extend the storage of Cloud Servers.

SSD Volumes

SSD volumes are ideal for higher input-output performance and low latency requirements requiring superior performance, for example highly transactional databases.

FEATURE BENEFIT

Data integrity

Mitigate risk of data loss if a Cloud Server fails by separating data storage away from the compute function of the server.

Abstraction of data from compute function gives a level of redundancy and protection from hardware failure.

Back up

Create snapshot backups of stored data to Cloud Files quickly and easily. Create new storage volumes from a snapshot that allows another compute instance to run against a copy of that data.

Cost-effective protection of valuable data enables fast duplication of data if required.

Control costs

Maintain control over costs and data by moving data to Block Storage volumes, and terminating Cloud Servers that are not in use and resume them when needed. Preserve the integrity of the stored data via a separate Block Storage volume. Customers are not charged for input-output operations, which makes it easy to forecast monthly spends.

Simple pay-as-you-go pricing and

predictable costs makes accounting easier. No hidden charges means customers stay in full control of their budgets.

Scalability

Expand cloud server storage without needing

Add the storage that you require, starting from 100GB, without being forced to

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FEATURE BENEFIT

to upgrade the cloud server. upgrade to the next size of Cloud Server. Superior performance

Using high speed SSD volumes, performance-hungry database applications such as MS SQL, Oracle or NoSQL applications including MongoDB or Cassandra can be deployed.

Cost-effective hosting of high-performance storage enables greater business

efficiencies.

Cloud Control Panel and API

Customers can manage Cloud Block Storage either through the Cloud Control Panel or the RESTful API, a web-based standard for API’s where they can:

 Create volumes of block-level storage from within the Cloud Control Panel or through the API

 Utilise high-performance SSD-based storage, or standard SATA disk-based storage depending upon requirements

 Attach and detach Block Storage volumes starting from 100GB minimum size, up to a maximum individual volume size of 1024GB to Cloud Servers, to enable storage expansion without upgrading the Cloud Server

 Move volumes from one Cloud Server to another for easy migration of data  Once the volumes are created, snapshot backups can be taken from the control

panel and used as templates to create new Cloud Block Storage volumes

 The volumes and snapshot backups can be easily deleted when they are no longer required

View http://docs.rackspace.com for details of the Cloud Block Storage API including a ‘Getting Started’ Guide.

Geographic Availability

The Cloud Block Storage service is offered from the following Rackspace data centres:  UK – London

 US – Dallas and Chicago  Australia – Sydney  Asia – Hong Kong

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Rackspace Core Benefits

OpenStack Technology Platform

OpenStack is an open and scalable operating system for building public and private clouds. It offers an alternative to closed cloud environments, reducing the risks of lock-in associated with proprietary platforms. OpenStack delivers flexibility and choice through a highly engaged community of over 6,000 individuals and over 190 companies including Rackspace®, Dell, HP, IBM and Red Hat®.

Technical Expertise

We employ large numbers of Red Hat Certified Engineers and Microsoft Certified Professionals and Solutions Experts, as well as VMware Certified Professionals, certified CommVault administrators, Cisco certified network engineers, and Dell and EMC certified professionals. You can have confidence that our teams are experts in their field.

Fanatical Support

Rackspace expert technical and support teams are available 24/7/365 and empowered to help with issues large and small. No scripted answers or one-size-fits-all solutions – just the support you need, when you need it.

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Scope of Support

Rackspace Cloud Block Storage is offered with both Managed and Infrastructure Service Levels:

Scope Of Support Infrastructure Service Level

Managed Service Level

Chat/ phone/ticket support available 24x7x365

 

Authentication

troubleshooting/verification

 

Knowledge centre with Getting Started guide

 

Basic guidance for API calls to be used based on user needs

 

Basic guidance for steps needed to set up and manage volumes via your Cloud Control Panel

 

Verify Cloud Block Storage infrastructure availability

 

Developer centre with API documentation

 

Verify/confirm volume details   Assistance with instance provisioning   Support for creating volumes  Support for deleting volumes  Guarantee

Rackspace guarantees that Cloud Block Storage service volumes will be available 99.9% of the time in a given monthly billing cycle.

Credits

Account credit will be calculated as a percentage of the last billed fee for the affected Cloud Block Storage service volume, or as a percentage of the fee for the current billing cycle, for the affected Cloud Block Storage service volume. Credits will be applied to the customer account at the end of the current billing cycle.

Unavailability

Unavailability refers to the occasions when:

 The Rackspace Cloud Block Storage service returns a server error response to a valid user request during two or more consecutive 90 second intervals

 Data stored on the Cloud Block Storage volumes becomes inaccessible to the applicable Cloud Server

 Unavailability due to scheduled maintenance is excluded from the guarantee, and does not contribute towards unavailability calculations

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