You see the dots. Now see the connection.
Take a look at the whole picture.
Planning a successful student computing initiative requires close attention to many details. What kinds of systems with what configurations? How do students buy them? Who supports them? Do you make a recommendation or a requirement? Dell and Microsoft enable innovation in how students work with technology in their educational lives.Wireless networking and curriculum management tools let students learn where and when they want. Hardware and software packages, deployment and support services and more make student computing as practical as it is necessary.
Dell University programs help schools put computing power at students’ disposal, providing the opportunity to purchase
Dell systems at special prices and with exclusive discounts and promotions. These cost savings are in addition to a wide range
of benefits for program participants and the entire school. We have a variety of solutions and programs that can help enable
a campus computing rollout that fits your needs.
Faculty and Staff Personal Purchase Programs
For student computing to succeed, faculty and staff must first be comfortable and familiar with the technology. That’s why Dell University provides them with the opportunity to buy their own computer systems for home. This helps expand learning and communication opportunities outside of the classroom. Dell Preferred Accounts provide flexible financing options for faculty and staff, and we can help institute a payroll deduction program to make purchasing a system even easier.
Dell University Programs:
Central to Dell University is the ability to offer discount systems fo student purchases. To supporot your program we offer the following features: — Higher education specific sales, project management and online resources — Sales consultants assist students with purchases
— A dedicated account team of higher education specialists — Targeted, customized marketing tools for your institution — Experience with hundreds of universities and colleges — Online purchasing site customized for your school
— Dell University discounted pricing — Flexible ordering and delivery options
— Frequent additional promotions — Academic pricing on software, like and Microsoft®Office 2003
— Microsoft®Windows®XP Professional pre-installed
Dell University Honors
For even more advanced student computing initiatives, Dell University Honors provides all the features of Dell University along with flexible options for specific system configuration requirements, custom factory integration for hardware and software integration, special delivery and deployment services, help desk programs, comprehensive tracking reports, project management and other valuable services.
Purchasing and Financing
Dell University provides different purchasing methods, so schools can decide what’s best for their situation:
— Personal Purchases:Students, faculty and staff purchase directly from Dell, online or by phone. Dell Preferred Accounts give them added financing power with flexible monthly payments and no payments for 90 days for qualified customers.
— Institutional Purchases:Schools purchase or lease all systems from Dell via purchase order and deploy them to students at one time. — Subsidized Purchases:Individual purchases are still made by students, faculty and staff, but the school pays for a portion of each system
by purchase order.
Connect students with Dell University.
“Dell’s commitment is there. It’s a big picture covering everything from letting the students know what they are supposed to be buying to ensuring that the operator they talk to, or the web pages they see, are clear and helpful. With Dell, it’s easy to make it happen.”
— Bill Clyde
Dean of Academic Computing, Quinnipiac University February, 2003
“This process—online ordering, online delivery—where our administrative people don’t have to be in the middle of everything has worked really well for us. It’s made us look good. It’s been enjoyable actually…very rewarding.”
— Beverly Vagnerini
Director of Client Services, University of North Carolina at Wilmington February, 2003
The student computing experience begins well before student computers are in hand. Dell helps you plan how students will
know about your school’s computing program, how they’ll obtain their systems, and how to use them once they have them.
Custom Communications
We help you tell students well before they arrive on campus what technology options are available to them. Dell creates custom letters, postcards and e-mails delivered to students give them system recommendations, discounts and ordering information. With these messages sent strategically between enrollment and arrival, there doesn’t have to be a lag time for students between getting to school and being ready to connect.
Simplified Ordering
Dell makes student ordering simple over the telephone with our dedicated higher education sales team, or through your school’s Premier Page at Dell.com. This customized page creates a private online store, providing an exceptional, simplified shopping experience. Students are led through ordering systems configured to meet schools’ recommendations for hardware, software and peripherals. Drawing on our experience in student computing programs, Dell’s order and sales system is designed for comprehensive reporting on student sales while protecting consumer privacy.
Diverse Delivery Options
We can deliver and install a student’s PC in their dorm room the day they check in, or host a computer fair where each student can pick up their system in person and attend computer orientation training. Through integration of our managed deployment and Installation services, Dell offers a range of features as needed: — Custom Delivery: Arriving and unpacking on the day, at the time and in the location of your choice, including students’ homes,
dorm room (excellent service for students arriving from other countries) or a specific location on campus.
— Standard Installation:Connecting the hardware and peripherals and migrating data from older systems if necessary. — Merging and Staging Services: Help with consolidating Dell and third-party products.
— Program Management:End-to-end oversight of the delivery and installation program on your campus. — Asset Recovery:Recycle or resell your old or outdated computer equipment.
Technology Training for Students
Even with this generation of tech savvy students, many still need simple training. Dell hosts special in-person or online training sessions that can be customized for a school’s unique program to familiarize new student computer owners on using their machines, how to connect to the network on campus, and how to take advantage of the extended support and services that are available.
Connect students with convenience.
The solutions that Dell and Microsoft offer your school are as exceptional as they are wide ranging. Dell is the brand of computers
students ranked the best for desktops and notebooks
2, while Microsoft
®Windows
®XP and Microsoft Office are the operating system and
applications students rely on. Combined with Dell services that add outstanding levels of support, we’re your connection to value.
High Quality Systems
Our product portfolio meets students needs and styles, with Dimension™and OptiPlex™desktops for high performance to Inspiron™and Latitude™
notebooks for high mobility. Each computer meets demanding quality and performance specifications. In fact, Technology Business Research (TBR) announced that in the first quarter of 2003, corporate IT purchasers again gave Dell the #1 ranking in customer satisfaction for desktops, notebooks, and overall services and support3.
Customized Production
Dell’s Custom Factory Integration (CFI) Service simplifies producing many systems tailored to preset specifications for price, performance or function. CFI engineers design hardware configurations and build software images that even integrate proprietary applications or settings so that every machine is preset to take out of the box and plug right into a campus network. A consistent image minimizes software conflicts, network issues and demands on the university help desk. CFI can include:
— Image management services — Support services
— Asset tagging and reporting — Custom packed peripherals and special documentation — Hardware integration — Software services and support for factory-installed solutions Microsoft Applications
Powerful Microsoft applications help students increase their productivity. Windows XP Professional, factory installed by Dell, can help students easily connect to the campus domain. Microsoft Office XP enables more effective interaction between students, teachers and classmates through improved document editing, reviewing and searching functions. PowerPoint lets them create impressive presentations that get the point across. OneNote 2003, a new addition to the Office suite, gives students a flexible workspace where they can capture all kinds of information—like in class notes or audio it records—in one place and then organize it according to their needs. OneNote’s ability to easily store and search large amounts of diverse information make it ideal for classroom environments.
Software and Peripherals
Educational technology doesn’t end with computers. To provide complete solutions, Dell carries thousands of software and peripheral products, including academic pricing on select software programs. Plus, we’re the only source of Dell’s own exceptionally valued peripherals. Dell video projectors and accessories span a range of applications and specifications, our full line of printers offer exceptional value for diverse needs, and Dell Axim™handheld
systems deliver great performance to your palmtop at an affordable price. The Axim is powered by Microsoft Windows Mobile™2003 software
for Pocket PC, providing the features and performance of a larger computer system in a mobile package.
Connect with exceptional products.
"We work with Dell to offer students affordable systems that meet their education needs. Their systems’ reliability and serviceability lead us to choose Dell year after year."
— David Burns
Acting IT Director, McCombs School of Business, University of Texas at Austin October, 2003
Dell and Microsoft solutions integrate student computing into classrooms, curricula and campus life. Wireless networks,
course management systems and web portals connect students with their courses, classmates, instructors and school services,
enhancing their community for learning and improving information access.
Wireless Networking
Learning happens outside of the classroom and before and after the class period. Wireless local area networks enable true anytime, anywhere learning, helping students connect and collaborate with each other and teachers. The benefits wireless networking can bring to the student experience are so great, education IT professionals believe they will be the most significant technological change on campus in the next few years.4
Dell TrueMobile™Wireless Solutions and Dell notebooks featuring Intel®Centrino™technology are relevant, standards-based technologies designed to help
networks go wireless quickly, easily and cost effectively. Dell Professional Services’ expertise in Wireless Network Security Audits helps pinpoint potential vulnerabilities and designs preventive measures while Wireless Networking Solutions provide solutions for connectivity and optimization of current networks. Microsoft®Windows®XP Professional further makes accessing wireless networks convenient. It actively seeks and detects wireless hotspots,
minimizes setup steps, and comes with built-in support for Wired Equivalent Privacy. Curriculum Management Tools
Interaction between students and instructors can extend well beyond the class period. In alliance with partners like Microsoft, Dell curriculum management solutions add online interaction into traditional courses and even support distance learning. These solutions let instructors deliver lessons, assignments and assessments over the web, promoting standards-aligned curricula, allowing content customized for groups or individuals and supporting student submission of assignments.
Curriculum solutions like Microsoft Class Server provides a complete solution for schools, instructors and students to connect through technology and reach individualized learning experiences. Class Server puts course instructions, test results, assignments and other class related data as close as the nearest Internet web browser. Class Server automates grading, record keeping and lesson planning, letting faculty focus on course content and learning strategies instead of administrative tasks. It integrates data campus wide, making it easy for administrators to track and manage student achievement data and promoting consistent assessment throughout an institution.
Dell Professional Services’ higher education team is experienced and knowledgable in designing and implementing effective curriculum solutions that enable education. Fast Track to Class Server provides expert assistance from experienced professionals to design, customize and implement Class Server. Fast Track to Class Server helps reduce development time, and increase return on investment and helps you avoid deployment mishaps and setbacks.
Connect every aspect of the student experience.
Information Portals
Technology should improve access to education, not make learning a daunting task. As schools provide more information and services online, Dell and Microsoft can help bring it all together. Instead of multiple, disconnected internal sites and pages, portals aggregate content access and streamline information flow.
Microsoft SharePoint®Portal Server creates customizable, single access points to multiple online resources. Students, faculty and staff can tap into
management tools for multiple courses, discussion groups, self-service functions, online applications and universally used services like campus directories and school information all through a single portal.
Dell Professional Services provides flexible solutions for design and implementation of portal solutions like Microsoft SharePoint. Fast Track to SharePoint Portal provides an organizational assessment and deployment strategy, portal development and a review of the process. With assistance from Dell Professional Services’ experienced team, deployment is streamlined for optimum launch time and cost effectiveness.
Professional Development
Key to integrating student computing with learning, Dell helps train faculty to use technology and incorporate it into their courses. Professional development courses at LearnDell.com teach important skills and approaches, moving individuals at their own pace and featuring robust options for interaction and growth. Over 1,200 courses cover skill levels from beginner to advanced, with something to offer average home users or even IT professionals. Individuals with little computer experience learn basic operating system skills and receive application specific training on programs including Microsoft®Windows®XP
and the Microsoft Office suite. Experienced users can be trained to migrate existing skills to new applications, to new operating systems, and to help increase their productivity. Distinct training areas have been developed to target:
— Technology in the Classroom — Online Training and Certification
— Understanding Your Computer (student based) — Dell and Industry Certification — Roll-Out Education
Connect every aspect of the student experience.
(cont.)“We always get someone that we know when we call Dell’s service department, instead of a different person each week. That eliminates a lot of hassles for us.”
— Dr. Dan Lim
Director of Instuctioned Technology Center, University of Minnesota, Crookston October, 2003
The rigor of coursework takes its toll, and not just on students, faculty and staff. With near constant use, students’ systems
will develop the occasional need for repair. Dell can cover those needs, giving institutions freedom from all or part of those
responsibilities, and giving students the convenience of a single point of contact for service and support.
Technical Support
One call to Dell connects students with licensed technicians who can walk them through troubleshooting and solving hardware and software related technical troubles. And online at Dell.com, a dynamic knowledge base of thousands of solutions can be searched through simple queries, directing students to the right fix in no time at all. With Dell’s optional Express Tech Support, a student’s hold time is reduced by placing their technical support call in a priority position in Dell’s Technical Support queue5, saving valuable time.
Onsite Premier Access Support
Become a self-maintainer and provide additional support services for your faculty, students and staff Dell Help Desk
Dell can assume institutions’ help desk duties, freeing up internal IT support resources. Managed Services
Dell Managed Client Services are a suite of support offerings designed to span systems’ entire lifespans. By managing phases of planning, deployment, maintenance and ultimately asset disposal, we can help you optimize computing programs to meet goals of larger scope, manage costs and improve service and satisfaction levels.
Repair Depot
We develop and operate on-campus repair depots where students can bring their individual systems that need attention. Licensed technicians troubleshoot and repair many problems on-site, or send the system on for more extensive service. Loaner computers are available for students to use while their systems are being repaired.
Next Business Day On-site Response
With Next Business Day On-site6Response Service, when a problem arises, a Dell licensed technician can be on-site within one business day. This responsive
service helps reduce system downtime and minimize the issues of tracking loaner equipment or the computers receiving service. Accidental Damage Service
Accidents happen, especially in high-traffic environments like universities. CompleteCare™Accidental Damage Service7repairs or replaces select systems
and peripherals after most kinds of unintentional damage, like spills, drops, surges and breakage.
Connect to service and support.
In a number of ways, security is a central issue to integrating technology and education. Protecting systems from theft
matters, as well as protecting privacy and access to data and services from hackers and malicious attacks. Dell has solutions
you can trust to help keep student computing secure.
Physically Safe Systems
A computer’s most obvious vulnerability is physical access to the equipment. To thwart theft and tampering, chassis intrusion alerts provide notification to either the system’s owner or an IT administrator in the event that a system chassis has been opened. Configuration change alerts provide notice when system components, such as a hard drive or processor, have been altered. Dell computers are built with chassis lock slots, and we carry an extensive line of hardware locks to help secure equipment on campus or on the go.
Additionally, Dell can equip systems with ComputracePlus™, a PC tracking and loss control service from Absolute Software®. ComputracePlus monitors
asset location and helps law enforcement recover stolen systems. Absolute Software manages the recovery process, freeing system owners from the associated time and inconveniences.
Protected Connections
Networked systems are exposed to each other and, through the Internet, the world. Dell hardware and Microsoft software products integrate secure networking protocols and standards to help protect internal and external networking. Dell PowerEdge™servers are ideal for running Virtual Private
Networks, a method helping authenticated remote users to securely access a private LAN through a public network. Microsoft Windows Server™2003,
Dell factory-installed for immediate deployment, powers VPN solutions, and Microsoft®Windows®XP Professional streamlines and helps safeguard
user connections, blocking online attacks with the Internet Connection Firewall and adding advanced file-sharing capabilities.
Dell Professional Services Fast Track to Secure Server can assess the security threats to new and existing networks and develop a configuration and operations plan for resource planning and creating a secure network environment.
For additional security, Dell and TippingPoint Technologies™present UnityOne™Intrusion Prevention Systems and Appliances. Beyond securing the network
perimeter, UnityOne locks down the core of your network and helps protect your central IT assets from attacks and misuse.
Connect with confidence.
"Security is key to the success of our laptop program. By offering our students and faculty Dell notebooks equipped with ComputracePlus software, we know that their systems are protected."
— Fred Tarca
Director of Administration, Information Services Quinnipiac University October, 2003
Dell and Microsoft can fill in the details of your student computing initiative vision. Dell University provides valuable options
for getting systems in the hands of faculty students and staff. We can make student computer deployment more convenient
through custom student communications, simplified ordering, delivery options and student training. Dell and Microsoft products
and services deliver you exceptional value in performance and price. Transform students’ entire learning experience with integrated
solutions ranging from wireless networks to course management tools, information portals and more. The opportunities of technology
can be enjoyed with protection of your systems’ and networks’ integrity. We back it all with intense expertise and support.
We’re ready to help you complete your vision for student computing. Whether you need us to finish all or part of the picture,
we’re able to provide unique value to each distinct piece because we know how it all fits together.
For more information on Dell University programs, go to www.dell.com/hied/delluniversity or call your local Dell higher
education sales representative at 1-888-242-0958.
Complete Solutions for Higher Education.Easy as
Dell cannot be held responsible for errors in typography or photography.
1 Dell Preferred Account is offered by CIT Bank to qualified U.S. residents with approved credit. Taxes and shipping charges are extra, and vary. 2 Fall 2002 Computing and the Internet Study, © 2002 Student Monitor
3 Technology Business Research Inc., Corporate IT Buying Behavior and Customer Satisfaction Study, Q1 2003 4 Ronald Roach, “Predictive Value (Educause 2002 Conference),” Black Issues in Higher Education, November 9, 2002
5 Express Tech Support hold time will be the effected by multiple variables including, but not limited to: date, time of day, day of week, product release cycle, product recall occurrences and total number of Express Tech Support customers. Express Tech Support covers your PC only and does not apply to calls to Dell Customer Care or transferred calls.
6 Service may be provided by third-party. Technician will be dispatched if necessary following phone-based troubleshooting. Subject to parts availability, geographical restrictions and terms of service contract. Service timing dependent upon time of day call placed to Dell. U.S. only. 7 CompleteCare service excludes theft, loss and damage due to fire or intentional damage. CompleteCare not available in all states. Customer may be required to return unit to Dell. For complete details, visit www.dell.com/servicecontracts.
Dell, the Dell logo, Axim, CompleteCare, Dimension, OptiPlex, Inspiron, Latitude, PremierPage, TrueMobile and PowerEdge are trademarks of Dell Inc. Microsoft, SharePoint, Windows, Windows Server and Windows Mobile are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Intel and Centrino are registered trademarks of Intel Corporation. TippingPoint and UnityOne are registered trademarks of TippingPoint Technologies, Inc. ComputracePlus and Absolute Software are trademarks of Absolute Software. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell disclaims proprietary interest in the marks and names of others. © Copyright 2003 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the express written permission of Dell Inc. is strictly forbidden. For more information, contact Dell.
Thank you to Southwestern University in Georgetown, Texas for use of their campus, which appears in the photographs in this brochure.
