The Future of KM Implementation--A DKO Perspective

(1)

The Future of KM Implementation--A

DKO Perspective

1

A Combat Support Agency

As of: 11 Oct 2010 @ 2111

Lt Col Anmy Torres, USAF DKO Director

(2)

2

1. Net-centric transformation

2. Information as a strategic asset

3. Interoperable infrastructure

4. Assured information access

5. Return on investment

6. IT workforce development

DoD Information Management / Information

Technology Governing Goals

(3)

Defense Knowledge Online (DKO) Homepage

Net-Centric Enterprise Services Tools Joint Knowledge Online My Pay Tricare Online 3

(4)

DKO’s Mature Enterprise-Ready Capabilities

3 Sites Providing Continuity of Ops/DR

(5)

DKO in Numbers

1.25 Million

logins weekly _{132,000 ~ 160,000}

unique combat zone logins weekly

540,000

unique logins weekly

53 Million

blocked spam messages so far

in 2010

3.2 Billion

email messages (per year)

133,000+ registered SIPR users 941 Million downloads monthly 3+ TB of data hosted 2.33+ Million registered NIPR users

(6)

Who is Using DKO?

DoD Users --

Unclassified

&

Classified

Account Type

_30-Sep-10

Air Force

64,467

Army

2,155,386

Coast Guard

2,467

DoD Civilian

46,638

Marine Corps

17,619

Navy

46,593

Grand Total

2,333,170

AKO/DKO NIPR Registered Users

Account Type

_30-Sep-10

Air Force

5,247

Army

121,905

Coast Guard

90 DoD Civilian

2,056

Marine Corps

1,402

Navy

2,898

Grand Total

133,598

(7)

DKO Support to Knowledge Management

DoD Knowledge Management

Train and educate KM leaders, managers, and

champions _{Use every interaction,} whether face-to-face or virtual, as an opportunity to

acquire & share knowledge

Establish a doctrine of collaboration

Embed knowledge assets in standard business processes & provide access to those who

need to know

Use standardized collaborative tool sets Use portals that permit SSO

and authentication across the global enterprise Use a robust search

capability to access contextual knowledge and store content for discovery

Use Open

Architectures to allow access and search across boundaries Protect and secure

information and knowledge assets

Reward knowledge sharing and make KM

career rewarding

Prevent knowledge loss

Use legal & standard business rules and processes across the

(8)

8

 3 sites in two states in the US and Bahrain provide

uninterrupted DKO NIPR (unclassified ) and DKO SIPR (classified) services

 Create webpages in a virtual workspace

-- to collaborate -- to telework -- use as Virtual Thumb Drive

 Provides presence awareness so you can find others to share timely and trusted information in a protected and secure

environment

 Use Business Process Management (BPM) to automate and accelerate effectiveness of business processes and other national security activities

 DoD users can sponsor federal business partners into DKO

 Encrypt and digitally sign emails to securely communicate

How is DoD using DKO to improve operations,

communications, and outcomes

(9)

9

 Using milSuite to find people working on similar projects or interests

 Use Instant Messaging, video messaging and Defense Connect Online to communicate with people worldwide

 Access joint training courses

 Access a variety of DoD applications including MyPay, Tricare Online without having to authenticate again

 Centralized Helpdesk open 24/7

 Find all the Net-Centric Enterprise Services (NCES)–uniform implementation of IT tools across DoD

 Over 100,000 deployed troops count on and use DKO

 DKO is already funded and ready to support 3.5 million users

How is DoD using DKO to improve operations,

(10)

DKO Services and Capabilities

AKO/DKO Groups Pages Files Forums/Blogs Questionnaire 10

(11)

90% of AKO/DKO Operating Systems are Open Source

Secure Enterprise Cloud Computing

Services/Capabilities

Email • Webmail • Outlook Connector • Testing Thunderbird Instant Messaging &Chat Video Messaging

Portal

Groups Files Forums/Blogs Pages Questionnaires myProfile Search xmpp https

https; imap; pop; SMIME Webmail – SMTPS; WCAL LDAPS; GAL FLASH; H264 https html WSRP RSS JSR168 BPMN CSS LDAP Connector

BPM

Go Mobile • Windows Mobile • Testing iPhone/Android Security • CAC Access • Username/Password • Knowledge based Authentication or KBA 11 Directory Services • Attribute Directory (LDAP)

• Global Address List (GAL)

Single Sign On (SSO)

(12)

 Webmail provides:

 Email

 Calendar/Tasks

 Address book

 Email Storage

 Unlimited for GO/SES

 100MB+ for all others

 Outlook Connector  Use ~95% functionality  IMAP/MAPI translator  Web-based S/MIME  Encrypt email  Digitally-Sign email

 SSO from Portal via PKI

 Wireless Capability

View of

New

Enterprise Webmail and Calendar

[email protected]

(13)

13

Universal File Storage

Army Knowledge Online / Defense Knowledge Online



UNLIMITED File Storage for Organizations

(14)

Samples of Created Webpages

(15)

Presence within DKO and popup information 15

You can see if people are logged on via:

• Portal menu bar

• In Files • In White Pages • In Groups • In Command Channel • In Presence Channel

(16)

Portal Search

16 Relevancy Concept Cloud Query Filters Data Sources Refinement Options Storage Location

• Searches DKO and other .mil, .gov and .edu sites

• Get refined results • Search for specific

document ID

• Setup personalized search agents and have content

(17)

Business Process Management (BPM)

 Platform for developing and running business process applications inside the portal

 Exposes where an action is in the process to the owner, supervisor, and customer

 Entirely web based

 In-depth Analysis Tool

 Outlines work flow graphically

 Identifies Choke points

 Gain Efficiencies

 Users can use supplied workflows/BPMs or design their own

 Custom BPM creation requires training

 Integrated with AKO/DKO services (portal, files, directory, email, security)

 6 processes already developed

BPM

Gartner’s “Magic Quadrant”

– Best Tool for the Job

(18)

Directory and File Structure in Beta Test

Common user experience between DKO and OS

Windows View Portal Files View

WEBDAV Files

• Allows access to AKO/DKO user's files on his/her desktop • Allows for drag-and-drop uploading of files

(19)

DKO Portal On-the-Go

Go Mobile = Access to DKO files and people

iPhone and Android coming in 2nd Qtr FY11

(20)

milSuite Connecting DoD Professionals

Networking = milBook

Community Blog = milBlog

Community Wiki =

milWiki

AKO/DKO Business Card

milSuite is dedicated to sharing knowledge and information across

the AKO/DKO community

• Similar to FaceBook for

professional networking

• Advanced Profiles

• Network of Colleagues

• Personal Blogs

• Private Documents (Wikis)

• Open to AKO/DKO

Community

• Community wide

knowledge

• Standard Wiki Format

• Open AKO/DKO

Community (not avail to fam/friends)

• News/Events Blog

• Standard Blog Format

• Open AKO/DKO

Community

(21)

Register for DKO Accounts

Link:

https://www.dko.mil

21

DoD Military & Civilian CAC holders

can self-register for DKO accounts

DoD CAC holders can sponsor other KM teammates

(22)

Contact Information

• COL Earl Noble – Project Manager, Network Enterprise Services

– 703-704-1180

– [email protected]

• Lt Col Anmy Torres – DKO Director

– 703-704-0701

• Mr Palmer Mitchell – DKO Deputy Director

– 703-704-0975

(23)