CONTENTS
Zendesk
Licences
1
Zendesk
Services
(Consulting)
2
Nexus
Pro
Licences
&
Services
3
GlobalTester
Licences
&
Services
4
Service
Clarity
5
ZENDESK
LICENCES
(HOSTED)
Zendesk is the leading provider of cloud‐based help desk software and is the fastest route to great customer service. Clearvision's experience with Help Desk systems can guarantee better results from your Zendesk deployment. As an official Zendesk partner, Clearvision can procure licences on your behalf, with significant added value.
Service features:
● Zendesk hosted or behind the firewall ● Procured pricing and added value
● A Clearvision Authorised Zendesk Account Manager ● 30 day payment terms
● Annual reminders for renewals ● Co‐terming of your licences ● Zendesk licence audit
Service benefits:
● Purchasing Zendesk through Clearvision is quick and simple ● Your Account Manager is your single point of contact ● Pay via PO (30 day payment terms), or credit card
● Complete managed service. No more administrative headaches ● Co‐terming for better budget management
● As Zendesk partners, Clearvision can make recommendations tools
ZENDESK
SERVICES
(CONSULTING)
Zendesk is the leading provider of proven, cloud‐based help desk software, and with a Zendesk consultant you can guarantee a smooth transition to the platform, adhering to Zendesk best practice. Clearvision's authorised Zendesk consultants have vast experience with
implementation, configuration and migration, covering everything from setup to optimisation. Service features:
● Zendesk authorised consultants, comprehensive knowledge of the Zendesk platform ● Bespoke consultancy working with key stakeholders
● Setup and configuration of Zendesk ● Migrating from your platform to Zendesk ● Support optimization and workflow audits ● Comprehensive report with actionable outcomes
● Can cover all areas of administration from automation to reporting ● A Clearvision Authorised Zendesk Account Manager
Service benefits:
● Rest assured your Zendesk platform is running optimally
● Improve productivity with processes tailored to your working practices ● Ensure compliance with tooling configured correctly
● Integrate other tools for improvements in automation and reporting ● Help to future proof your environment with scaling advice
● Identify current and future risks
NEXUS
PRO
LICENCES
&
SERVICES
Continuous Governance & Component Lifecycle Management
If your organisation develops applications, you’re probably using third party components, the majority of which are Open Source and downloaded from public repositories.
This brings the challenge of knowing which components you are using, where they are used and which have vulnerabilities. Clearvision provides solutions to ensure 'Continuous Governance'. Service features:
● Continuous Governance
● Open Source Component Tracking
● Open Source Component Vulnerabilities Tracking ● Open Source Component Vulnerabilities Identification
● Proxy‐based architecture to age components across the enterprise ● Quality of your production releases with build promotion and staging ● Secure the contents of your repository
● Access controls and secure connectivity
Service benefits:
● Integrate with working process
● Improve productivity with processes tailored to your working practices ● Ensure compliance with tooling configured correctly
● Integrate other tools for improvements in automation and reporting ● Help to future proof your environment with scaling advice
● Identify current and future risks
GLOBALTESTER
LICENCES
&
SERVICES
Clearvision is a reseller for HJP GlobalTester™ (GT), a comprehensive open source based test environment for conformity testing of smart card applications such as epassports, eID cards and inspection systems. GlobalTester can be used free of charge (open source) however, we do commercial offer the GT Prove product family.
Service features:
● Procured pricing and added value
● A Clearvision Authorised Account Manager
● Annual reminders for renewals ● Licence audit
● Senior consultants with years of experience in the tools ● Bespoke consultancy working with key stakeholders
Service benefits
● Ensure best practice set up ● Provide tool customisation
● Improve productivity with processes tailored to your working practices ● Ensure compliance with tooling configured correctly
● Integrate other tools for improvements in automation and reporting ● Help to future proof your environment with scaling advice
● Identify risks
● Pay via PO (30 day payment terms), or credit card
ServiceClarity is for technology leaders, Infrastructure & Operations Managers to select best‐practice KPIs, set targets, define SLAs and generate reports in order to understand the processes they need to improve to optimise the effectiveness of their business processes.
Service features
● Procured pricing and added value
● A Clearvision Authorised Account Manager
● Annual reminders for renewals ● licence audit
● Senior consultants with years of experience in the tools ● Bespoke consultancy working with key stakeholders
Service benefits
● Connect operational systems with ServiceClarity Cloud Connectors ● Choose best practice KPIs from the ServiceClarity KPI library ● Schedule reports through ServiceClarity Dashboards
