Hot Topic Report
Core Benchmarks: Transportation
Spotlight on Metrics for Truckload,
Less-Than-Truckload, and Parcel
Supply Chain Consortium
Table of Contents
Introduction
3
Truckload Metrics
5
Less-Than-Truckload Metrics
14
Parcel Metrics
21
Report Authors
26
This report offers valuable insight into today’s shipping and transportation industry. The data on the following pages represent survey responses across several
industries including:
Apparel and Footwear
Department and Discount Stores
Electronics
Food and Beverage
Home Products
Industrial Commercial Manufacturers
Personal Care
Manufacturers, retailers, distributors, and third-party logistics providers (3PLs) are all represented in the data, which has been formatted by quartile:
Top Quartile = Leaders
Second Quartile = Competitive Advantage
Third Quartile = Competitive Disadvantage
Fourth or Bottom Quartile = Opportunity
On-Time Pickup Percentage
(per the respondent company’s requirements)
Truckload Metrics
Quartile Values
Leaders (top quartile) ≥99.0%
Competitive Advantage (second quartile) ≥97.6% and <99.0%
Competitive Disadvantage (third quartile) ≥90.0% and <97.6%
Opportunity (bottom quartile) <90.0%
Those leading the way in on-time pickup are capable of greater than 99.0%. The median value is 97.2%.
On-Time Delivery Percentage
(per customer requirements)
Truckload Metrics
Quartile Values
Leaders (top quartile) ≥98.5%
Competitive Advantage (second quartile) ≥96.0% and <98.5%
Competitive Disadvantage (third quartile) ≥92.0% and <96.0%
Opportunity (bottom quartile) <92.0%
The leaders in on-time delivery are capable of greater than 98.5%. The median value is 96.5%.
Orders Shipped Complete On-Time
(OSCOT) Percentage
Truckload Metrics
Quartile Values
Leaders (top quartile) ≥99.0%
Competitive Advantage (second quartile) ≥96.0% and <99.0%
Competitive Disadvantage (third quartile) ≥93.0% and <96.0%
Opportunity (bottom quartile) <93.0%
The leaders in OSCOT are capable of greater than 99.0%. The median value is 96.4%.
Orders Delivered Complete On-Time
(ODCOT) Percentage
Truckload Metrics
Quartile Values
Leaders (top quartile) ≥98.5%
Competitive Advantage (second quartile) ≥95.0% and <98.5%
Competitive Disadvantage (third quartile) ≥90.0% and <95.0%
Opportunity (bottom quartile) <90.0%
The leaders in ODCOT are capable of greater than 98.5%. The median value is 95.0%.
Billing Error Rate Percentage
Truckload Metrics
Quartile Values
Leaders (top quartile) ≤0.1%
Competitive Advantage (second quartile) ≤1.0% and >0.1%
Competitive Disadvantage (third quartile) ≤4.0% and >1.0%
Opportunity (bottom quartile) >4.0%
The leaders in billing error rate are capable of less than 0.1%. The median value is 1.0%.
Claims Incidence Rate Percentage
Truckload Metrics
Quartile Values
Leaders (top quartile) ≤0.2%
Competitive Advantage (second quartile) ≤1.0% and >0.2%
Competitive Disadvantage (third quartile) ≤4.0% and >1.0%
Opportunity (bottom quartile) >4.0%
The leaders in claims incidence rate are capable of less than 0.2%. The median value is 0.9%.
Average Capacity Utilization Percentage
(if weighing out)
Truckload Metrics
Quartile Values
Leaders (top quartile) ≥85.0%
Competitive Advantage (second quartile) ≥75.0% and <85.0%
Competitive Disadvantage (third quartile) ≥70.0% and <75.0%
Opportunity (bottom quartile) <70.0%
The leaders in average capacity utilization (if weighing out) are capable of greater than 85.0%. The median value is 80.0%. Some extremely heavy products are
Average Capacity Utilization Percentage
(if cubing out)
Truckload Metrics
Quartile Values
Leaders (top quartile) ≥95.0%
Competitive Advantage (second quartile) ≥93.0% and <95.0%
Competitive Disadvantage (third quartile) ≥90.0% and <93.0%
Opportunity (bottom quartile) <90.0%
The leaders in average capacity utilization (if cubing out) are capable of greater than 95.0%. The median value is 93.5%. Large cube products or
Less-Than-Truckload Metrics
Less-Than-Truckload Metrics
On-Time Pickup Percentage
(per the respondent company’s requirements)
Less-Than-Truckload Metrics
Quartile Values
Leaders (top quartile) ≥99.0%
Competitive Advantage (second quartile) ≥96.0% and <99.0%
Competitive Disadvantage (third quartile) ≥90.0% and <96.0%
Opportunity (bottom quartile) <90.0%
The leaders in on-time pickup are capable of greater than 99.0%. The median value is 97.0%.
On-Time Delivery Percentage
(per customer requirements)
Less-Than-Truckload Metrics
Quartile Values
Leaders (top quartile) ≥97.0%
Competitive Advantage (second quartile) ≥93.0% and <97.0%
Competitive Disadvantage (third quartile) ≥88.0% and <93.0%
Opportunity (bottom quartile) <88.0%
The leaders in on-time delivery are capable of greater than 97.0%. The median value is 93.5%.
Orders Shipped Complete On-Time
(OSCOT) Percentage
Less-Than-Truckload Metrics
Quartile Values
Leaders (top quartile) ≥99.9%
Competitive Advantage (second quartile) ≥97.0% and <99.9%
Competitive Disadvantage (third quartile) ≥92.0% and <97.0%
Opportunity (bottom quartile) <92.0%
The leaders in OSCOT are capable of greater than 99.9%. The median value is 97.2%.
Orders Delivered Complete On-Time
(ODCOT) Percentage
Less-Than-Truckload Metrics
Quartile Values
Leaders (top quartile) ≥97.9%
Competitive Advantage (second quartile) ≥94.0% and <97.9%
Competitive Disadvantage (third quartile) ≥89.0% and <94.0%
Opportunity (bottom quartile) <89.0%
The leaders in ODCOT are capable of greater than 97.9%. The median value is 94.5%.
Billing Error Rate Percentage
Less-Than-Truckload Metrics
Quartile Values
Leaders (top quartile) ≤0.1%
Competitive Advantage (second quartile) ≤2.0% and >0.1%
Competitive Disadvantage (third quartile) ≤5.0% and >2.0%
Opportunity (bottom quartile) >5.0%
The leaders in billing error rate are capable of less than 0.1%. The median value is 2.0%.
Claims Incidence Rate Percentage
Less-Than-Truckload Metrics
Quartile Values
Leaders (top quartile) ≤0.1%
Competitive Advantage (second quartile) ≤1.0% and >0.1%
Competitive Disadvantage (third quartile) ≤3.0% and >1.0%
Opportunity (bottom quartile) >3.0%
The leaders in claims incidence rate are capable of less than 0.1%. The median value is 0.9%.
Parcel Metrics
On-Time Pickup Percentage
(per the respondent company’s requirements)
Parcel Metrics
Quartile Values
Leaders (top quartile) ≥99.5%
Competitive Advantage (second quartile) ≥98.5% and <99.5%
Competitive Disadvantage (third quartile) ≥97.0% and <98.5%
Opportunity (bottom quartile) <97.0%
The leaders in on-time pickup are capable of greater than 99.5%. The median value is 98.7%.
On-Time Delivery Percentage
(per customer requirements)
Parcel Metrics
Quartile Values
Leaders (top quartile) ≥98.9%
Competitive Advantage (second quartile) ≥98.0% and <98.9%
Competitive Disadvantage (third quartile) ≥95.0% and <98.0%
Opportunity (bottom quartile) <95.0%
The leaders in on-time delivery are capable of greater than 98.9%. The median value is 98.1%.
Billing Error Rate Percentage
Parcel Metrics
Quartile Values
Leaders (top quartile) ≤0.3%
Competitive Advantage (second quartile) ≤1.6% and >0.3%
Competitive Disadvantage (third quartile) ≤4.0% and >1.6%
Opportunity (bottom quartile) >4.0%
The leaders in billing error rate are capable of less than 0.3%. The median value is 1.5%.
Claims Incidence Rate Percentage
Parcel Metrics
Quartile Values
Leaders (top quartile) ≤0.2%
Competitive Advantage (second quartile) ≤1.4% and >0.2%
Competitive Disadvantage (third quartile) ≤2.0% and >1.4%
Opportunity (bottom quartile) >2.0%
The leaders in claims incidence rate are capable of less than 0.2%. The median value is 1.3%.
To learn more about benchmarking and best practices, additional resources are available to members through the Supply Chain Consortium: www.supplychainconsortium.com
Qualified companies may join the Supply Chain Consortium’s LinkedIn or Xing Group:
www.supplychainconsortium.com/rc/connections.asp
Bruce Tompkins
Executive Director
6870 Perry Creek Road Raleigh, NC 27616 (919) 855-5527 Office (919) 345-0479 Mobile PL Y CHA IN EX CELLENCE Chris Ferrell Director
6435 Hazeltine National Drive Suite 105 Orlando, FL 32822 (407) 362-0369 Office (919) 624-3947 Mobile PL Y CHA IN EX CELLENCE
