Thank you for your interest. We look forward to your application.

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Up on Downs

Registered Charity 1126111

Invitation to Apply Coordinator

Salary £10 hr plus statutory benefits

Up on Downs, the Hertfordshire Down’s Syndrome Support Group, is looking to recruit a well organised and enthusiastic Coordinator to join our small and friendly team working on behalf of families in Hertfordshire.

Our coordinator will work directly with members to provide a wide range of information to help families. The postholder will also promote positive engagement with supporters, schools and the wider community to build awareness of the challenges related to Down’s Syndrome and grow our membership, volunteers and fundraising opportunities. They will also work within the existing team of three to deliver and develop the charity’s full range of leisure and learning events.

The post holder will liaise closely with the Services coordinator and report to the Director, in common with the rest of the team.

This is a salaried post for an average of 10 hours a week x 52 weeks, based at home and requiring some travel around the county. Initially it is offered as a 1- year contract.

If you are interested, please take a look at the job description details below and request an application form from

For an informal discussion please ring 07722599807 Closing date for applications is November 7



Thank you for your interest. We look forward to your application.


Job Description Coordinator

Your overall purpose

You will support our local charity in delivering the full range of the organisation’s events and services to support 250+ families of children with Down’s Syndrome in Hertfordshire.

You will promote improvements to the lives of families and children who have Down’s Syndrome through understanding and communicating their needs positively and passionately to others.

Where you will fit in

Our Director manages the overall planning for development of the organisation, liaises with Trustees, manages the team and leads on compliance with regulations.

Our Services Coordinator administers most of the current events and activities and communicates with members and works with donors.

Our Learning and Information Coordinator currently runs events for teenagers, manages training and gives specific support on education, health and social care related issues.

All our current staff are parent carers who work part time. Your role will complement that of the Services coordinator in particular, extending the work currently undertaken, and

additionally developing a team of volunteers and supporters.

For more information about Up on Downs please see Where you will work

Based at a home office and at other locations around the county by agreement.

As long as you have access to basic equipment to enable you to work with electronic

documents and emails and to take phone calls, and you can be physically present for agreed events and meetings, you can work from any convenient location. Up on Downs can usually provide any necessary additions or upgrades to equipment needed to carry out the charity’s work. Expenses are available for travel. In addition, you will need to ensure your working environment is safe and appropriate, raising any concerns with the Director.

When you will work

Hours are flexible. You may use this flexibility to keep a regular schedule or work more changeably. You need to complete and record an average of 10 hours per week, per month on a timesheet. Any variations will be agreed in advance with the Director.


You also need to plan your time so that you are available to attend specific recurring events and meetings. To do this you will need to collaborate closely with other staff and check in frequently with the Services Coordinator to agree a weekly plan of action in tandem.

Who you will report to

We hope that as you grow in your role you will become more independent and be in equal collaboration with all staff. To get you started you will liaise with the Services Coordinator to agree a weekly work package with the Director.

What you will do

We are a small charity who respond to priorities as a team. The work is very varied and enables you to develop different interests and skill sets. Your key responsibilities will include:

• Participating in, and supporting, event planning and delivery alongside the Services Coordinator and ensuring sufficient staff cover for all events. This may involve taking responsibility for a complete event or working in tandem with other staff or volunteers.

Assistance as required to support the administration and smooth running of programmes such as Speech Therapy, Early Development groups and new projects.

Developing new events and service enhancements based on feedback from members and the community, in liaison with the Services Coordinator.

Growing membership and encouraging the involvement of members in all the activities of the organisation,

Promoting our full range of services to existing and potential members and supporters though meetings and short presentations as well as through written communication, including the website and social media.

lncreasing awareness of issues affecting our members and of volunteering and donation opportunities to improve their conditions and outcomes.

Establishing and coordinating a pool of volunteers who will support new parents across the county with accurate information, empathy and encouragement.

Administrative support including liaising with NHCVS over administration of salaries, pensions, contracts, DBS checking, and providing specific information for fundraising.

Networking: Representing the organisation to outside bodies and keeping up with developments in SEN policy in Hertfordshire.

Maintaining the organisation’s policies: Scheduling reviews and distributing as necessary.

Attending committee meetings with Trustees and team.

Some weekend and evening working will be required, although this is generally negotiable on an event by event basis.

Maintaining a familiarity with and implementing the organisation’s policies.

Anything else the organisation reasonably requires in line with your role.


Please note: The successful candidate will be DBS checked for working with children and vulnerable adults (this can be arranged by Up on Downs at notification of appointment).

[see below for person specification]


Up on Downs Involvement Coordinator

Person Specification – qualifications skills and attributes

Necessary Skills

Up on Down’s values life experience, people skills and a commitment to the charity’s aims above formal qualifications. No formal educational qualifications are required for this post however:

• You will need good spoken and written English and a cheerful, approachable and empathetic manner. Communication will be assessed as part of the application process

You must have basic office skills from experience or training. These include competence with basic Microsoft Office applications such as Word and Outlook.

You must be able to work flexibly based at home and be able to access the internet from your home office.

You must be able to work at least 6 times a year at weekends to cover events.

• You must be able to drive and hold a clean driving licence. You will need to be able to use your own transport that is insured for business use.

• You should be numerate with either GCSE level maths or some experience of working with accounts in an organisation.

• You must be confident communicating in writing, by telephone in person and public speaking at all levels with new parents, volunteers and trustees, potential donors, local authority representatives, funding bodies and other organisations.

• You must be passionate about improving conditions for people with Down’s Syndrome and their families and able to communicate their needs with warmth.

• You must be committed to working collaboratively with a team and also have initiative.

Preferred skills

• Prior experience in a role which involved teamwork and organising events at different locations.

• Familiarity with safeguarding procedures.

Also valued

In addition, please mention in your application if you have any of the following. None of these are absolutely required but they would enhance your application.

Experience of working in a charity


Experience of children and young people with Down’s Syndrome

Experience of disabilities

Experience of either managing volunteers or having been a volunteer within an organisation.

Experience of managing projects and running events

Experience of public speaking

Experience of updating websites

Experience of using other software such as Excel, Powerpoint and Publisher.

Up on Downs (Hertfordshire) Registered Charity 1126111





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