Join us at Connect Now Partnering for Success The largest AIDC event of the year! Agenda

(1)

Join us at Connect Now – Partnering for Success

The largest AIDC event of the year!

Speakers include;

•

Longo’s

•

Wolf Steel

•

Pharmetics

•

The Bargain! Shop

•

Motorola

•

Rogers Wireless

•

Zebra

•

MM&D Magazine

•

Canadian Manufacturers & Exporters

Tuesday, June 9

th

Westin Bristol Place

Toronto Airport

Register online at

www.qdata.com/connectnow

and use CONNECTTEAM

for your free pass

Book a private meeting with Motorola and us for a demonstration of

TEAM Phone

Agenda



Introduction to qdata

Presented by:

Jason Chester, National Services Manager, qdata



TEAM Phone

Presented by:

Marc Giroux, Consulting System Engineer,

Motorola



Wrap UP

(2)

Your industry leader in Bar Coding,

RFID and Wireless

www.qdata.com

About qdata

Presented by: Jason Chester

National Service Manager, qdata

About qdata



Established 1993



Headquarters in Markham, ON

and offices in Winnipeg,

Edmonton, Vancouver, Chengdu

China (development)



4,000 customers and growing



2005 named Symbol Canadian

partner of the year



Top 100 VAR in Canada by CDN

magazine



Braham 300



Top 5 Motorola reseller in

Canada

(3)

Our Partners

(4)

Our Markets

Financial Services

and Insurance

Retail/Hospitality

Warehousing

Sales and Field

Force Automation

Healthcare

Government

Warehousing

Why qdata?

Hardware

• Over 4,000 customers and 98% customer retention

• The largest and most knowledgeable sales force in Canada

• 80% of our business is from referrals and repeat business

• 98% on time delivery

• Top 5 Canadian Value Added Reseller for Zebra, Motorola,

PowerCart (Exclusive) and General Dynamics

• Other Motorola Tier 1 accounts use qdata as a partner of choice

• 24 hour delivery through our warehouses across Canada

(5)

Why qdata?

20 reasons to buy from qdata...

Services

• Over 100 manufacturer certifications – 1 of 5 Canadian Partners

certified on TEAM Phone

• 100% coverage guaranteed on our site surveys

• 98% service turn around time

• 3 National service centres

• BEAM (Bar Code Equipment Asset Management) portal

• 7 different service plans

• Staging, Configuration, and application loading

Why qdata?

20 reasons to buy from qdata...

Software

• 99.993% up time

• 24 / 7 availability

• Offers the only mid-tier voice picking application on the market

• Fully integrated in-house software / hardware services

• Hassle free – 99% project success

(6)

Contact Us

qdata Head Office

6 Shields Court, Suite 105

Markham, Ontario

Canada L3R 4S1

Toll: 1.800.900.SCAN (7226)

Tel: +1.905.477.1367

Fax: +1.905.477.0874

qdata Markham

3575 14th Avenue, Unit 2

Markham, Ontario

Canada L3R 0H6

Toll: 1.800.900.SCAN (7226)

Tel: +1.905.477.1367

qdata Vancouver

1737 West 3rd Avenue,

Suite 110

Vancouver, British Columbia

Canada V6J 1K7

Toll: 1.800.565.2119

Tel: +1.604.734.6430

Fax: +1.604.734.6566

qdata Edmonton

13208 39A St. NW

Edmonton, Alberta

Canada T5A 3J5

Toll: 1.866.306.SCAN (7226)

Tel: +1.780.475.7226

Fax: +1.866.229.4876

qdata Winnipeg

530 Berry Street

Winnipeg, Manitoba

Canada R3H 0R9

Toll: 1.888.404.SCAN (7226)

Tel: +1.204.985.1510

[email protected] www.qdata.com

Your industry leader in Bar Coding,

RFID and Wireless

www.qdata.com

Total Enterprise Access &

Mobility (TEAM)

Presented by: Marc Giroux

Consulting System Engineer, Motorola

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Introducing the Total Enterprise Access

and Mobility (TEAM) Solution



The Converged Enterprise Communications (CEC) Division is launching a new solution

portfolio called Total Enterprise Access and Mobility (TEAM)



The TEAM Portfolio will transform enterprise communications with secure mobile access

across a range of devices and networks to:

•

PBX Telephony

•

Push-to-Talk

•

Email, Calendar, Contacts and other Personal Information Management (PIM)

•

Text Messaging

•

Internet/Intranet Access

•

Line of Business Applications



The TEAM Portfolio will provide comprehensive voice and data communications to meet

the needs of virtually every worker in every enterprise

•

Voice over WLAN (VoWLAN) – Initial Offering

•

TEAM Common Voice Client - Extending the solution to additional Motorola voice capable devices

•

Dual Mode Cellular/WLAN Solutions

TEAM Target Markets

Customer Needs & Drivers

Respond to guest

needs faster

Reach housekeeping, catering,

maintenance and anywhere on site

Facilitate collaboration and flexible

room assignment / staffing

Reach administrators and teachers

even when they work in multiple

rooms

EDUCATION

Facilitate collaboration without

compromising compliance and

security

Allow brokers to roam and

collaborate while still routing

customer calls via PBX

Increase revenue

Avoid lost orders due to

lack of timely call back;

transfer to next department

immediately

WHOLESALE

Improve productivity

and responsiveness

No delays in communicating

order changes or answering

inquiries

DISTRIBUTION

Improved productivity and reduce

downtime

Minimize downtime by reaching

engineering and maintenance; keep

supervisors in touch

Improve patient care and provider

productivity

Provide the ability to communicate at

the point of work; reduce disruptive

overhead paging

Improve customer service and

productivity

Improved responsiveness to

customer requests; maximize ability

to reach associates, managers

HEALTHCARE

MANUFACTURING

RETAIL HOSPITALITY

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Comprehensive Portfolio –

Starting with VoWLAN

Who Uses it

• Mostly in-building task workers

(e.g., retail, distribution,

healthcare, manufacturing)

What it is

• Voice over WLAN

• Multi-vendor PBX/PSTN

interconnect

• Push to Talk

• Rich data, messaging

Who Uses it

• Hourly workers that need voice

on mobile computers

• Inventory staff needing voice

capable scanning devices or

mobile computing devices

What it is

• Right device for each job

function

• Extending solution to

additional voice capable

devices: MCD, ADC

Who Uses it

• Knowledge worker that is

sometimes off-campus

• Managers of task workers

(eg. store mgrs)

• Physicians

What it is

• Seamless roaming

between WLAN and

cellular with full VoWLAN

capability (PTT) in building

TEAM

(Released)

Team Express

(Released)

Dual Mode

VoWLAN and Cellular

Roadmap information is not a commitment or an obligation to deliver any product, product feature or software functionality and Motorola reserves the right to alter the content and timing of any product, product feature or software release and prices thereon.

Public Networks

Macro Cellular Network /

PSTN

TEAM VoWLAN Solution – Initial Offering

Internet

Total Enterprise

Access and Mobility

Existing PBX and WLAN

WLAN IP-PBX / TDM PBX PSTN Firewall Single Mode VoWLAN Collaboration Line of Business Servers Email

Customer Premise

Enterprise/IT Servers DHCP, DNS, AAA Wireless Services Manager (Feature Server) Network Services Manager (Management & Provisioning)

(9)

Public Networks

PSTN

TEAM VoWLAN Solution – Initial Offering

and RadioLink Server

Internet

Total Enterprise

Access and Mobility

WLAN IP-PBX / TDM PBX PSTN Firewall Single Mode VoWLAN Collaboration Line of Business Servers Email

Customer Premise

Existing Two-Way Radios RadioLink Server

TEAM Express Solution – Basic, Easy-to-Deploy

PTT Communications

Public Networks

PSTN

Internet

Total Enterprise

Access and Mobility

WLAN Firewall Collaboration Line of Business Servers Email

Customer Premise

Enterprise/IT Servers DHCP, DNS, AAA Existing Two-Way Radios

Radio Link Solution

(10)

Public Networks

PSTN

TEAM Solution with Dual Mode

Internet

Total Enterprise

Access and Mobility

WLAN IP-PBX / TDM PBX PSTN Firewall Collaboration Line of Business Servers Email

Customer Premise

Existing Two-Way Radios RadioLink Server Single Mode VoWLAN Public Wireless Networks Cellular Network Dual Mode WLAN + Cellular

Motorola TEAM Solution Components

Appliances & Software Licenses

Devices

Wireless Services Manager

Feature appliance

Network Services Manager

Management & provisioning

Single mode

VoWLAN Smartphones

(no cellular)

CA50

Client Access Licenses

TEAM Client Telephony + PTT

√

TEAM

VoWLAN

TEAM FMC

VoWLAN &

Cellular

(future)

√

TEAM

Express

Voice

Clients

√

Single & Dual Mode Mobile

Computers

(MC55/70/75 WM6.1)

√

Dual mode cellular/VoWLAN

Smartphone

(Future)

TEAM

VoWLAN

Voice Client

(future)

√

TEAM Express Client (software)

√

(11)

SPECIFICATIONS

Capacity:

Up to 2000 subscribers,

depending upon call model

Hardware:

Motorola WSM appliance

Software:

RedHat Linux 5.1 OS,

Motorola WSM application

QoS:

Utilizes Diffserv code point

(DSCP) and 802.1Q

Security:

IP signaling TLS

authentication utilizing

X.509 certificate challenge

and RC4 encryption

TEAM Wireless Services Manager (WSM) Overview

KEY CAPABILITIES

PBX Interoperability

Protocol connectors in the WSM allow a single common handset interface while the WSM interoperates with a variety of PBXs – avoids need to write a custom connection between each PBX type and handset type

SIP Proxy – Interface to IP PBX on behalf of handsets

SIP Registrar – Stores handset registrations and supports authentication and authorization of handsets

Performance Optimization

Link between handset and WSM optimizes protocol for registration, authentication, and synchronization of each handset to improve battery life and mobility on WLAN

Network Access Control

Network security profile is managed between handset and system to extend security beyond the AP, an enhancement on top of the existing security techniques (WPA2, 802.1X, etc). Protects network via single entry point into network.

Call Detail Reporting

Reports on both PTT and telephone calls

DESCRIPTION

Primary feature appliance for TEAM

solution providing SIP Proxy services,

Push-To-Talk, and other features to

optimize battery life, security, and

interoperability

Unique Advantages of The Wireless Services

Manager (WSM) Appliance

Enterprise scalability

Support for up to 2,000 users per WSM server

Easy integration

Battery life optimization

Interoperability with legacy IP and TDM PBXs

Offloads the majority of the processing required to maintain

voice connections to the WSM, preserving battery power

Highly efficient PTT

Minimizes the traffic load typically associated with walkie-talkie

style voice communications, protecting the WLAN performance

and throughput

Full access to

PBX features

Provides a means to overcome PBX interface limitations,

enabling enterprises to fully leverage and mobilize PBX features

Robust security and

(12)

TEAM 1.0 PBX Support – At Launch

SIP Station

IP 4.0, 5.0 Y Y (via

OPS)

NA R1.0 = SIP via OPS only TDM Communications Manager 4.0, 5.0 S8300, S8500, S87XX NA NA Dialogic DMG2000 Used in TDM mode IP Unified Comm. Manager (CallManager) (CUCM) 5.1 MCS78xx Y NA NA CM 5.0 and earlier not supported

IP Unified Call Manager Express (CME) Cisco IOS 12.4(11) Cisco routers 2801, 3825 Y NA NA IP Communications Server 1000 Succession 5.0; 5.5 CS1000E series Y NA NA

TDM Meridian Option 11C Release 25, Issue 40,

Version 2111

Option 11C Y NA Dialogic DMG2000

NEC TDM NEAX 2400 IPX Version 17 Release

IVS series NA NA Dialogic DMG2000

MWI not supported Cisco Nortel Avaya Comments Software Release Hardware Release SIP Trunk TDM Gateway

PBX Requirements

TEAM Connection Type

PBX Type

Vendor PBX Model

Q1/09 support for Nortel BCM

TEAM EWP1000/2000 VoWLAN Smartphones

SPECIFICATIONS

Bands/Modes: WLAN Tri – Band 802.11a/b/g

Weight:

145g (EWP1000) / 152g (EWP2000)

Dimensions:

120 x 52 x 17.2 mm (EWP 1000)

120.5 x 54 x 18.7 mm (EWP 2000)

Talk Time

7-9 hours (Standard/ExCap battery)

Standby Time: 170-200 hours (Std/Excap battery)

Display:

2”, 320 x 240 265K TMR color display

OS:

Microsoft® Windows Mobile® 6.1

Browser:

HTML/WAP 2.0 compliant

Audio:

High audio speaker, receiver,

microphone PTT 2.5mm headset jack,

dedicated quick connect PTT button

Connectivity:

USB 2.0

Bluetooth

Class II, v 1.2

Memory:

128MB RAM / 256 MB ROM

Micro-SD removable (up to 2GB)

SOFTWARE and APPLICATIONS

• Enterprise over the air push e-mail and push-based

sync of calendar, contacts, tasks Microsoft

ActiveSync

• Voice recognition

• Integrated document editing

• Text messaging

• Security - 2 Factor Authentication, VPN Client built in

• Remote device management – device info.,

provisioning, kiosking

• Motorola API services framework

DESCRIPTION

VoWLAN enterprise multi-services Smartphone

supporting instant communications, mobile office

applications and enterprise telephony services

(13)

TEAM VoWLAN Business SmartPhone

Email / Calendar / PIM

Line-of-Business

Applications

Push-to-Talk

& Group Dispatch

Telephony PBX

Client

Internet / Intranet

Browser

Text Messaging

Eliminate On-site “Bat Belt” Multi-device Juggle

6 Fundamental Communication Services on a Portable Device

(14)

Motorola TEAM Voice Solution Offerings

Multiple PTT Groups Preload / Upgrade / Download Upgrade / Download Upgrade / Download Deploy-ment Features — Appliance-based Future release Future release TEAM Express 1.0 TEAM VoWLAN TEAM FMC (Dual Mode) FMC Text Msg Telephony via PBX, PSTN iDEN style PTT Full duplex w/o PBX Private PTT PTT Group to Private Solution

Enable simple voice interoperability

across EMb products throughout the

enterprise

TEAM Express 1.0 Overview



Improve internal managers &

associates communications



Improve associates productivity



Improve operations



Easily deployable on supported

devices



Leverage existing devices and WLAN

network

Customer Benefits



Available: Q1 2009



Target Market: Retail primarily;

also warehouse, manufacturing



Supported Devices: Initially

MC5590, MC7090/94/95,

MC7596/98; later CA50,

EWP1000/2000



List Pricing: $50 per user

Market Fundamentals

MC75/70

TEAM

Express

EWP

CA50

MC55



Group-to-Private Communication

• Group PTT Broadcast • Private PTT Response



Support for up to 32 different talk

groups



Communication between previously

disparate devices (MCs, later: CA50,

EWP)



Future communication with 2-Way

Radios using Radio Link Solution

(RLS) (broadcast PTT only)

Defining Features

(15)

TEAM Express Value Proposition



Improves worker productivity and customer service: Adding PTT voice

communication to mobile computers will enable workers use a single device for both

line of business applications and voice communications.



Simple architecture and deployment: Solution consists of a software application on

the device and does not require integration with the PBX nor a server



Protects and extends the value of customers’ existing technology investments:

Enables existing mobile computers to communicate with other devices, leverages

existing WLAN network, and will eventually communicate with existing 2-way radios

(when support for Radio Link Solution is added)



Reduces operational expenditures: Minimal provisioning required with no

management console required



Future-proofing: Client will interoperate with future TEAM voice solutions. (Voice

capabilities will be limited to current TEAM Express 1.0 functionality)

TEAM Express Key Selling Points



Fast, simple deployment for communication across previously disparate

devices



Group PTT broadcast (32 talk groups) with private walkie-talkie

response



Simple software installation to existing devices



Compatible with 802.11a/b/g wireless Infrastructure



Flexible security model: (Open, WEP, WPA-TKIP-PSK)



Integrate with Motorola 2-way radios

(16)

Public Networks

PSTN

Internet

Total Enterprise

Access and Mobility

WLAN Firewall Collaboration Line of Business Servers Email

Customer Premise

Enterprise/IT Servers DHCP, DNS, AAA Existing Two-Way Radios

Radio Link Solution

TEAM Express Solution Architecture

Supported Devices

EWP

CA50

MC55

MC70

MC75

Private Response Button

Group Broadcast Button

(17)

Group-To-Private Use Case

Group Broadcast



A one-to-many (multicast), half duplex, group communication that utilizes the existing wireless

infrastructure to communicate with all users (TEAM Express clients) on the network.

Group-To-Private Use Case (Cont.)

Private Response



A one-to-one (unicast), half duplex, private communication that utilizes the existing wireless

infrastructure to respond to the user that sent the last broadcast on the network

(18)

CA50

The only compact mobile device that

combines bar code scan capability with

WLAN voice and data communications

The communication and data tool for every employee

Group

Communications

Voice Calls

CA50 to CA50 & CA50 to Avaya

IP PBX (H.323)

1D Laser

Scanning

Messaging/Paging

Task Management

Key Applications

Customer

Support

Call

Routing

Reach

The Expert

Time & attendance

Associate

Page

Task

Mgmt.

Item Put

Back

Item

Locator

Inventory

Check

Price

Verification

Communicating

Scanning

Paging/ Messaging

(19)

CA50

headset jack (2.5mm plug mono / microphone & speaker)

Internal pager (vibrator) motor

Confidential

CA10

Sophisticated metallic looks without degrading RF performance

(20)

PTT Button

Side App Button

Speaker SmartCast Button Microphone Volume Up/Down Sealed USB/Headset Jack

Center button is backlit with tricolor LEDs to provide visual feedback Rotating Clip

Charging contacts

All buttons are

programmable

Why Motorola – TEAM Solution Differentiators



Multi-vendor PBX (TDM and IP) and WLAN interoperability

•

Key infrastructure/servers: AAA, AD/LDAP, Exchange



Windows Mobile

•

email/calendar/PIM, IM/SMS

•

Internet/Intranet

•

Line of Business applications

(21)

CEC Briefing Material May 12, 2009 41

Q&A

Next Steps



Join us at Connect NOW! Partnering for Success the

largest AIDC event of the year

•

Tuesday, June 9

th

•

Westin Bristol Place Toronto Airport



Register online at

www.qdata.com/connectnow

and

use CONNECTTEAM for your free pass



Book a private meeting with Motorola and us for a

demonstration of TEAM Phone

(22)