BMC Service Assurance. Proactive Availability and Performance Management Capacity Optimization

BMC Service Assurance

Proactive Operations

BSM enables cross-IT workflow

Initiatives

Proactive Operations

Cloud Computing

Data Center Consolidation

Overall Process Flow

Proactive identification and

isolation of events

Automated incident creation and

notification

Automated remediation

Management

Detect – Data Collection

Agent does the work

BPPM

What is provided

- Baselines, PCA, Event Management, and Service Impact Management

Pain addressed

- Difficult and inefficient problem isolation

Value

- Improve Availability and Service Quality - Reduce IT Cost

Analytics

Diagnose Prioritize Resolve

Detect

AUTOMATED

Diagnose – Analytics (Dynamic Thresholds)

Static Threshold Predictive Warning Lead Time

!

7 am _{9 am} 11 am

Diagnose – Event Management

What is provided

- Central Repository/View for all Events

- Event processing (correlation, suppression, blackout)

Pain addressed

- No centralized view into disparate events - Difficult and inefficient problem isolation

Value

- Value is increased with integration into Impact Management

Event and Impact Management

Diagnose Prioritize Resolve

Detect

AUTOMATED

Diagnose - Event Management

Detect – Intelligent Unified Coverage

Comprehensive Management

Front-End Visibility

Back-End Visibility

From the end-user perspective

Prioritize – Impact Management

What is provided

- Business/IT Services to IT Components - Leverages the CMDB

- Links Assurance and Support

Pain Addressed

- Lack of prioritization

- Lack of understanding business relevance

Value

- Improve Availability and Service Quality - Reduce IT Cost

Diagnose Prioritize Resolve

Detect

Prioritize – Probable Cause Analysis

What is provided

- Probable cause analyses

Pain addressed

- Too much noise

- Lack of focus on key cause

Value

- Improve Availability - Improve Service Quality - Reduce IT Cost

Diagnose Prioritize Resolve

Detect

Prioritize – Probable Cause Analysis

Actionable “Probable Cause”

Filter 1: Dynamic Baselines Filter 2: Proximity Filter Filter 3: Isolation Filter Filter 4:

Scoring & Categorization

Probable Cause Identification

Pinpoint Using All Levels of Correlation

Diagnose Prioritize Resolve Detect

AUTOMATED

Compliance

Resolve – Atrium Orchestrator

What is provided

- Leverage Information from Detect, Diagnose, and Prioritize and feed to AO

Pain Addressed

Value

- Improve Service Deployment

Diagnose Prioritize Resolve Detect

AUTOMATED

Compliance – Intelligent Ticketing

What is provided

- OOB integration into Incident Management

Pain Addressed

- Inconsistent resolution

Value

- Improve Availability - Reduce IT Cost

Compliance & Transparency

BMC Impact Manager

BMC Impact Integration for Remedy AR System

Bringing Data Together

BPPM – Analytics, Event Management, Service Impact Management

Agent KMs

Coradiant – Real-time Transactions

BMC Capacity Optimization

What is provided

- Data modeling

- Predictive analysis for future planning

Use Case

- Customers need the ability to predict saturation points and

business support

- Physical to Virtual Consolidation

- ESI – Prescriptions related to OS metrics

Pain Addressed

- Over-Capacity - Under Capacity

- Meeting Business Needs

Value

- Increase Business Agility

- Reduce IT Resource Expenditures - Improve Service Deployment and Quality - Enable Virtualization & Cloud

Analytical, Modeling and Reporting Engines

BMC Capacity Management: Overview

Capacity Management

Virtualization / Cloud Management

Capacity Manager Cloud Architect

IT Reporting IT Resource Planning Accounting & Chargeback Operation Manager Service Manager IT Financial Manager Capacity Database (CDB) Financial metrics Facility metrics Infrastructure metrics Service/Business metrics Configuration & Assets Operational & Process Events

Storage Data Center_Facilities Physical/Virtual

systems & MiddlewareDatabases Applications Data Networks Physical/Virtual

Systems/ Mainframe

Web Console

Reports, … Web Dashboards

Consumption Use Cases for Capacity Management

Scheduled, on-demand and by-exception

Reports Out of the box And Customized Views

Performance and Capacity Planning

analyses

Service Manager Workflows and tasks

Capacity Manager Storage Admin IT Financial Manager Database Admin

CDB

Summary

Proactive Operations

BMC Capacity Optimization

Diagnose Prioritize Resolve

Detect AUTOMATED Compliance Monitor Key Performance Metrics Historical Trending and Usage Reporting

Forecasting and Modelling

Business and Service Capacity Planning