ASM(Daytona)

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OCCUPATIONAL CATEGORY Automotive Services Marketing Series INSTRUCTIONAL AREA

Information Management/Operations

PARTICIPANT INSTRUCTIONS

PROCEDURES

1. The event will be presented to you through your reading of these instructions, including the Performance Indicators and Event Situation. You will have up to 10 minutes to review this information to determine how you will handle the role-play situation and demonstrate the performance indicators of this event. During the preparation period, you may make notes to use during the role-play situation.

2. You will give an ID label to your adult assistant during the preparation time.

3. You will have up to 10 minutes to role-play your situation with a judge (you may have more than one judge).

4. You will be evaluated on how well you meet the performance indicators of their event. 5. Turn in all your notes and event materials when you have completed the role-play.

PERFORMANCE INDICATORS

1. Describe the nature of business records.

2. Identify ways that technology impacts business. 3. Monitor internal records for business information. 4. Explain routine security procedures.

5. Maintain an inventory of supplies.

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2009 DECA Ontario Provincials ASM Oral Event 1 EVENT SITUATION

You are to assume the role of warehouse manager for DAYTONA AUTO PARTS. The store’s owner (judge)

has asked you to devise a new inventory system for the warehouse that will decrease loss of merchandise. DAYTONA AUTO PARTS is the largest automotive parts store in a three-state region. Many automobile

enthusiasts work in your store’s warehouse. Every day large shipments of inventory arrive to be processed and merchandised in the store.

Recent inventories indicate disturbing patterns for inventory received in the warehouse. Company records show that more merchandise should be delivered than the amount of merchandise actually verified by warehouse workers.

Frequently customers who purchase large quantities of merchandise at DAYTONA AUTO PARTS bring their

trucks to the warehouse docks to load their purchases. The warehouse keeps manual track of inventory with one computer and a lot of written notebooks. The owner (judge) of DAYTONA AUTO PARTS wants a

new inventory control system to decrease/eliminate the loss of inventory.

The owner (judge) has scheduled a meeting for you to explain your plan for incorporating technology into the inventory control process. You must present ideas to keep a better watch on activity in the warehouse and to make workers more accountable.

You will present your information to the owner (judge) in a role-play to take place in his/her office. The owner (judge) will begin the role-play by greeting you and asking to hear your plan. After you have presented your plan and have answered the owner’s (judge’s) questions, the owner (judge) will conclude the role-play by thanking you for your work.

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JUDGE’S INSTRUCTIONS

DIRECTIONS, PROCEDURES AND JUDGE’S ROLE

In preparation for this event, you should review the following information with your event manager and other judges:

1. Procedures and Performance Indicators 2. Event Situation

3. Judge Role-play Characterization

Participants may conduct a slightly different type of meeting and/or discussion with you each time; however, it is important that the information you provide and the questions you ask be uniform for every participant.

4. Judge’s Evaluation Instructions and Judge’s Evaluation Form Please use a critical and consistent eye in rating each participant.

JUDGE ROLE-PLAY CHARACTERIZATION

You are to assume the role of owner of DAYTONA AUTO PARTS. You have asked the warehouse manager

(participant) to devise a new system of inventory control that will decrease loss of merchandise.

DAYTONA AUTO PARTS is the largest automotive parts store in a three-state region. Many automobile

enthusiasts work in the warehouse for your store. Every day large shipments of inventory arrive to be processed and merchandised in the store.

Recent inventories indicate disturbing patterns for inventory received in the warehouse. Company records show that more merchandise should be delivered than the amount of merchandise actually verified by warehouse workers.

Frequently customers who purchase large quantities of merchandise at DAYTONA AUTO PARTS bring their

trucks to the warehouse docks to load their purchases. The warehouse keeps manual track of inventory with one computer and a lot of written notebooks.

You want a new inventory control system to decrease/eliminate the loss of inventory. You have scheduled a meeting with the warehouse manager (participant) to hear his/her plan for incorporating technology into the inventory control process. The warehouse manager (participant) must present ideas to keep a better watch on activity in the warehouse and to make workers more accountable.

The warehouse manager (participant) will present the new inventory system to you in a role-play to take place in your office.

During the course of the role-play you are to ask the following questions of each participant: 1. How will you explain that this new system will benefit the employees?

2. How can we keep employee morale up as we implement your plan?

3. What incentives can we offer warehouse employees who serve as watchdogs over the inventory?

Once the warehouse manager (participant) has completed his/her presentation and has answered your questions, you are to conclude the role-play by thanking the participant for the work. You are not to make any comments after the event is over except to thank the participant.

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2009 DECA Ontario Provincials ASM Oral Event 1

JUDGE’S EVALUATION INSTRUCTIONS

Evaluation Form Information

The participants are to be evaluated on their ability to perform the specific performance indicators stated on the cover sheet of their event and restated on the Judge’s Evaluation Form. Although you may see other performance indicators being demonstrated by the participants, those listed in the Performance Indicators section are the critical ones you are measuring for this particular event.

Evaluation Form Interpretation

The evaluation levels listed below and the evaluation rating procedures should be discussed thoroughly with your event chairperson and the other judges to ensure complete and common understanding for judging consistency.

Level of Evaluation Interpretation Level

Exceeds Expectations Participant demonstrated the performance indicator in an extremely professional manner; greatly exceeds business standards; would rank in the top 10% of business personnel performing this performance indicator.

Meets Expectations Participant demonstrated the performance indicator in an acceptable and effective manner; meets at least minimal business standards; there would be no need for additional formalized training at this time; would rank in the 70-89th_{percentile of business personnel}

performing this performance indicator.

Below Expectations Participant demonstrated the performance indicator with limited effectiveness; performance generally fell below minimal business standards; additional training would be required to improve knowledge, attitude and/or skills; would rank in the 50-69th_{percentile of}

business personnel performing this performance indicator.

Little/No Value Participant demonstrated the performance indicator with little or no effectiveness; a great deal of formal training would be needed immediately; perhaps this person should seek other employment; would rank in the 0-49th_{percentile of business personnel performing}

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JUDGE’S EVALUATION FORM

ASM-09

Information Management

DID THE PARTICIPANT:

1. Describe the nature of business records?

Little/No Value Below Expectations Meets Expectations Exceeds Expectations

0, 2 4, 6, 8 10, 12, 14 16, 18

Attempts at describing the nature of business records were inadequate or weak.

Adequately described the

nature of business records. Effectively described the nature of business records. Very effectively described the nature of business records.

2. Identify ways that technology impacts business?

0, 2 4, 6, 8 10, 12, 14 16, 18

Attempts at identifying ways that technology impacts business were inadequate or weak.

Adequately identified ways that technology impacts business.

Effectively identified ways that technology impacts business.

Very effectively identified ways that technology impacts business.

3. Monitor internal records for business information?

0, 2 4, 6, 8 10, 12, 14 16, 18

Attempts at monitoring internal records for business information were inadequate or unclear.

Adequately monitored internal records for business information.

Effectively monitored internal records for business information.

Very effectively monitored internal records for business information.

4. Explain routine security procedures?

0, 2 4, 6, 8 10, 12, 14 16, 18

Attempts at explaining routine security procedures were inadequate or unclear.

Adequately explained

routine security procedures. Effectively explained routinesecurity procedures. Very effectively explained routine security procedures.

5. Maintain an inventory of supplies?

0, 2 4, 6, 8 10, 12, 14 16, 18

Attempts at maintaining an inventory of supplies were inadequate or weak.

Adequately maintained an

inventory of supplies. Effectively maintained an inventory of supplies. Very effectively maintained aninventory of supplies.

6. Overall impression and response to the judge’s questions.

0, 1 2, 3, 4 5, 6, 7 8, 9, 10

Demonstrated few skills; could not answer the judge’s questions.

Demonstrated limited ability to link some skills; answered the judge’s questions adequately.

Demonstrated the specified skills; answered the judge’s questions effectively.

Demonstrated skills confi-dently and professionally; answered the judge’s questions very effectively and thoroughly.

Judge’s Initials TOTAL SCORE