Phoenix Tower
This booklet contains information to acquaintyou, your associates, and your staff with the building’s emergency procedures, security, and the many services and amenities available to the Customers in the Phoenix Tower.
Customer
Handbook
Table of Contents
Table of Contents
Introduction... 4 Welcome ... 0 About ... 0 Contact Information ... 5 Contacts ... 0 Amenities ... 6 Amenities ... 0 Building Services ... 7After Hours Access ... 0
Building Access ... 0
Building Signage and Directory ... 0
Cleaning ... 0
Corridor Signage ... 0
Deliveries ... 0
Elevators ... 0
HVAC (Heating, Ventilation, and Air Conditioning) ... 0
General Office Security ... 0
Lost and Found ... 0
Mail Service ... 0
Maintenance Requests / Work Orders ... 0
Miscellaneous Services ... 0 Parking ... 0 Pest Control ... 0 Rent ... 0 Solicitation ... 0 Emergency Procedures ... 11 Bomb Threat ... 0 Civil Disturbance ... 0 Elevator Malfunction ... 0 Emergency Contacts ... 0 Evacuation ... 0 Fire ... 0 Flooding ... 0 Homeland Security ... 0 Medical Emergency ... 0 Power Failure ... 0 Severe Weather ... 0 Toxic Hazards ... 0
Policies and Procedures ... 17
Building Rules and Regulations ... 0
Contractors Rules & Regulations ... 0
Cooking / Food Preparation ... 0
Insurance Protection ... 0
Moving Procedures ... 0
Suite Alterations ... 0
Smoking ... 0
Passdown - After Hours & Delivery Authorization ... 22
Vendor Insurance Requirements Form ... 23
Requirements Form ... 0
Bomb Threat Checklist ... 24
Checklist ... 0
Automatic Bill Payments... 27
INTRODUCTION
Welcome
If you are a new Customer, welcome to the Phoenix Tower!
If you have been our Customer in the past, we are glad you have chosen Phoenix Tower as your business address!
This handbook contains information to acquaint you, your associates, and your staff with the building's emergency procedures, security, and the many services and amenities available to the Customers in the Phoenix Tower.
About
CONTACT INFORMATION
Contacts
Property Management
Property Management, Operations / Maintenance 713-622-6222 Security Desk (located in Building Lobby) (Emergency Calls Only) Angus Anywhere Maintenance Requests / Work Orders
Direct your internet browser to www.PKY.com and then click on Angus Customer Login. ORClick here to access Angus Anywhere
Emergency Fire, Medical, Police 911 Immediately call 911 in the event of an emergency. Then call the appropriate number below to assure proper assistance for arriving emergency personnel: During business hours Property Management office 713-622-6222 After-hours Security Desk
AMENITIES
Amenities
BUILDING SERVICES
After Hours Access
All Customers should have an Employee Access List on file with the Management Office. These lists ensure who can or cannot have access to an office after building hours.
Building Access
Normal Building Hours are 7:30 am to 6:00 pm Monday through Friday, and 8:00 am to 1:00 pm on Saturday, however, you may access the building 24 hours a day, seven days a week.
There are three areas to enter the building:
Orange Avenue Doors (Not open on weekends) Livingston Street Doors
Parking Garage Elevators
There are two Parking Garage entrances. One entrance is located on Livingston Street near the railroad tracks, and the other is on State Lane between Livingston Street and Robinson Street. Please use the State Lance garage entrance after building hours and on weekends. Three elevators service the garage to the main building lobby and one stairwell.
Building Signage and Directory
Please inform the Management Office of any changes.
Cleaning
Please notify the Property Management office immediately if there are any problems with the cleaning in your office area.
Corridor Signage
Phoenix Tower has standardized corridor identification plaques (suite plaques) for Customers that are ordered only upon receipt of written authorization of the exact lettering. In order to ensure proper identification at the time of occupancy, it is important to order the plaques at least 6 to 8 weeks prior to actual move-in. The Property Management office will provide an estimate for the cost of the plaque. All office signage will be produced and placed according to building standard.
Deliveries
Insert building specific information
Elevators
Elevator access information goes here
HVAC (Heating, Ventilation, and Air Conditioning)
Hours of operation are 8:00 am to 6:00 pm Monday through Friday, and by request on Saturday. If after-hours service is needed, please utilize the after-hours codes provided for the computerized A/C System. Please note that there will be a charge for after-hours A/C according to your lease.
For adjustments to the temperature level in your offices, please have your office manager submit a work order through Angus Anywhere.
Click here to access Angus Anywhere
General Office Security
Please remember to use the buddy system when leaving the building after hours. If you are staying late, please be sure that your main office door is locked. Should you need assistance, please call the Security Desk at .
Lost and Found
Please contact the Management Office at 713-622-6222 if you have lost or found something in the building.
Mail Service
Insert mail details
NOTE: Due to liability reasons, neither the Property Management office nor Security is able to collect or sign
for any Customer packages that are delivered.
Maintenance Requests / Work Orders
Angus Anywhere is online work order system. Use this system to submit routine maintenance requests directly to the engineering department and to track the status of previously submitted requests. Simply click on the link below, enter your username and password.
Click here to access Angus Anywhere
Once you have logged into the system, the default screen is My Requests. My Requests will show your service requests for the last 30 days. You can change the time span shown to Anytime, Last 7 Days, Last 30 Days, Last 60 Days, or Last 120 Days.
There is also the option to create a New Request, Find Request (look up by work order number), and My Profile (update contact information, username, and password).
Completing a Service Request Form:
Click on New Request. Your floor and suite number will automatically populate, unless you have more than one office. Choose the appropriate Request Type. Fill in the Details regarding the request. Please do separate requests for different Request Types. (i.e.: John Doe's office is too hot. Light out in Jane Doe's office.) Click Submit and an overview of your work order will display. Then click either Submit Another Request or Done.
Miscellaneous Services
Miscellaneous services such as painting, electrical and plumbing can be performed by building personnel for a fee. The maintenance staff is not able to assist in moving furniture, hanging objects or installing shelving due to liability reasons. Please call the Property Management office at 713-622-6222 to obtain an estimate for any work.
Please note that the expense of replacing fluorescent light tubing in standard fixtures is covered by the Building; however, any other bulbs or service to specialty lighting may be a separate charge to the Customer.
Parking
Provide parking details
Pest Control
The common areas of the building, including restrooms, are treated on an on-going basis. Individual suites can be treated. Please contact the Property Management office at 713-622-6222 for details. Any pest problems should be reported immediately to Angus Anywhere or Management Office.
Click here to access Angus Anywhere
Rent
Rent is due on the first day of each month. Enter specifics on payment
Solicitation
Solicitation is not permitted. If someone is soliciting in your suite, please notify the Management Office at 713-622-6222 and we will send appropriate personnel to escort them off the premises.
EMERGENCY PROCEDURES
Bomb Threat
Bomb threats likely will be received by your telephone receptionist. In the event of a bomb threat:
STEP 1 Fill out the bomb threat checklist. We recommend copies be kept accessible at the receptionist's desk.
STEP 2 Immediately notify 911, then contact Property Management at 713-622-6222. Give the location: Suite_______ Floor_______ Give name of the person who received the threat.
STEP 3 A thorough search of the area/building will commence. Evacuation decisions will be made by the proper authorities. STEP 4 Customers will be notified by Property Management over the intercom with respect to the decision to evacuate the
area/Building.
STEP 5 If evacuation is ordered, follow the Evacuation Procedures outlined under FIRE and follow instructions from Property Management or Emergency Personnel.
BE AWARE
If an unidentified package (box, bag, briefcase, etc.) is discovered in your area, notify Property Management office immediately for assistance at 713-622-6222.
If requested, Customers should be available to assist official searchers in identifying "suspicious packages" not normally found in their area.
Give information ONLY to authorized personnel; i.e., manager of your office, emergency personnel (upon proper identification), Parkway Realty Services personnel. DO NOT TALK to outsiders or news media.
Click here for the Bomb Threat Checklist
Civil Disturbance
Should a riot or civil disturbance start outside the Building, the Security guards will immediately lock all entrances to the building. The police will be notified. We will keep you informed.
Elevator Malfunction
All Customers and their employees should be familiar with these procedures in the event an elevator stops and the doors remain closed while they are a passenger.
- Please STAY CALM. You are not in danger.
- A phone is located inside the small door below the floor selector panel at the right-hand side of the cab. - Access the telephone by pulling on the knob to open the door.
- Press the round button on the phone box to be directly connected to the Security Desk.
- Property Management/Security personnel will respond immediately. In some cases, it may be necessary to wait for an elevator technician who will respond as quickly as possible.
- You will have constant telephone contact with Security/maintenance personnel. Should the phone call drop, Security does have the ability to call you back.
Emergency Contacts
Immediately call 911 in the event of an emergency.
Then call the appropriate number below to assure proper assistance for arriving emergency personnel:
During business hours - Property Management office 713-622-6222 After-hours - Security Desk
Important notes:
If you call 911 as a result of a medical emergency, please be sure also to notify building management or Security with your name, callback number, and location so that Security may swiftly guide the paramedics to your exact location.
If the audible alarm within the building sounds, please do not call the Management Office, unless you have something specific to report. Building Management is aware of the noise, as well as the source of the alarm, whether it's false or a legitimate emergency.
Please keep the telephone lines clear so that Management may attend to the situation as quickly and efficiently as possible.
Evacuation
Only in serious emergencies will evacuation of Customers become necessary. Customers should become familiar with the procedures outlined in this plan in order to respond properly to various types of
emergencies.
- The conditions that may require evacuation include: - Activated fire alarm
- Tornado or other storm conditions - Hurricanes
- Bomb threats
- Should evacuation of your area be necessary, ALL employees must: - Close all office doors
- Walk to the nearest stairwell
- Proceed in an orderly fashion down to the first floor
Further elaboration of evacuation procedures is contained in the following section.
Fire
The Houston Fire Department is familiar with the Phoenix Tower. The Fire Department knows the location of, and has access to, all of the fire fighting systems and equipment in the Building. Tests and inspections of fire protection alarms and components are completed regularly on an approved schedule by a qualified contract alarm service company and building maintenance personnel.
Fire extinguishers and hose connections are located throughout the building. Fire equipment should be used by trained personnel only.
During a fire emergency, elevators will NOT be available as a means of egress since all passenger elevators will automatically be brought to the lobby floor.
The alarms will be activated one floor above and one floor below the actual floor where an alarm condition exists. In the event that other areas become endangered, the alarms for those floors will automatically be activated. During an alarm condition, the alarm tone (slow whoop) will sound along with a recorded message instructing the occupants of that particular floor to evacuate the building.
The fire alarm may sound for one or more of the following reasons: - Activation of fire sprinkler head(s)
- Activation of smoke detector(s) - Activation of fire alarm pull box(es)
IF FIRE IS DISCOVERED IN YOUR CUSTOMER AREA:
STEP 1 Activate the NEAREST FIRE ALARM. Fire alarm pull stations are located next to the stairwells and the freight elevator. STEP 2 After the alarm has been pulled, notify the Security Desk at [Security Phone] to report the location of the fire.
STEP 3 Do not attempt to extinguish a fire even a minor fire. Never jeopardize your own safety or the safety of others. Trained emergency personnel will be responsible for extinguishing fires.
STEP 4 Follow the Evacuation Procedures below if evacuation is necessary.
EVACUATION PROCEDURES:
STEP 1 If a fire alarm sounds on your floor, STAY CALM. Proceed immediately to the nearest stairway marked with an "EXIT" sign. Walk DOWN to the first floor and LEAVE THE BUILDING. Evacuate to a point at least 200 feet from the Building. Do not evacuate to the Parking Garage. Handicapped and/or disabled persons who are NOT self-ambulatory or able to exit by way of the stairs individually should be moved to the stairway listed on their "Customer Assistance List", and the Fire Department or Property Management office or Security should be notified IMMEDIATELY for assistance. All handicapped or disabled individuals should be registered with the Property Management office so their floor location will be known in the event of an evacuation.
STEP 2 REMAIN OUTSIDE. Upon determination of the cause for the alarm by Property Management and/or Fire Department Personnel, further instructions will be given.
NOTE: During an evacuation condition, the following rules must be observed: - Keep talking to a minimum.
- Walk in an orderly fashion to the nearest exit.
- Keep to the right and use handrail when maneuvering down stairwells as firefighters will use the inside stairs.
- Do not use elevators.
If you would like to arrange for the Fire Department to give an evacuation briefing at your office meeting, please contact them or contact the Property Management office at 713-622-6222.
Flooding
In the event of a flood that may cause damage to Customer property or affect the normal operation of the building, designated Customer representatives will be contacted by Building Management personnel, regardless of the time of day.
The first priority is to ensure that no personal injury occurs as the result of a flood. The second priority is to discover the cause and prevent or minimize additional flooding.
Once the flooding has been contained, clean-up operations will be commenced. Customers will need to contact their insurance carrier for any damage to their property.
Homeland Security
Parkway Realty Services recommends that each Customer have an emergency action plan in place to help their employees prepare for, and react quickly to, a regional emergency, including terrorist attacks. Click on the links below to access a variety of resources that aid in preparing for a regional emergency.Department of
Homeland Security Federal Emergency Management Association American Red Cross Center for Diseases Control and Prevention Emergency Preparedness and Response
Local media outlets will provide important information during an emergency situation.Local NBC Affiliate Local ABC Affiliate Local FOX Affiliate Local CBS Affiliate Local Radio Affiliate
Medical Emergency
In the event that an accident or illness befalls one of your employees, or a visitor to your office area, please: - Call Emergency Services at 911.
- Provide the Emergency Dispatcher with the following information: Your name Your Building's name and address Your specific floor number and the exact location of the emergency Any pertinent details of the accident or illness
- Do not move the injured/ill person. Attempt to make them as comfortable as possible. - If feasible, send someone to meet the emergency unit upon its arrival in the lobby.
- Call the Management Office at 713-622-6222 or Security at . Inform them that you have called 911 and briefly describe the nature of the emergency.
- The emergency unit will be with you shortly and will administer all necessary medical assistance.
- Determine, if possible: Name, address, and age of injured/ill person The nature of the problem, as best you can surmise All known allergies and current medications taken by the individual A local doctor Emergency contact person (family member)
Power Failure
All Phoenix Tower Office Buildings and Common areas are served by emergency generators. In the event of power failure, these generators will provide emergency power for certain basic building functions.
Those functions include:
- Activating emergency lights on each floor throughout the building, including all Exit signs. - Activating all stairwell lighting.
- Activating the building's emergency Fire, Life and Safety Systems as well as the building's communication systems.
- Recalling all elevators to the ground floor lobby. (One elevator will remain operative for use by firefighters to assist handicapped persons or to take service crews and equipment into the building, as needed). It is seldom necessary to evacuate the building during a power failure. Unless you are directed to do so through the emergency communication system, please remain in your offices.
Please … DO NOT CALL the Management Office unless you need to notify us of the location of a disabled employee.
Severe Weather
STORM EMERGENCYIn case of severe storm conditions during regular business hours, the following procedures should be observed: Keep an incoming telephone line open to be able to receive communications from Property Management.
If a tornado, hurricane or severe storm strikes, seek shelter in: - Nearest stairwell or rest room and sit down, OR
- An interior office (without glass) and sit down, OR - Under a desk or table away from glass, OR
- The stairwells of the building are considered one of the safest areas. If time permits:
- Lower and close ALL blinds/draperies. - Close ALL doors (DO NOT LOCK).
If emergency assistance is required as a result of injury or illness, call (in the following order):
Emergency 911
Property Management 713-622-6222
Security
NOTE: During storm conditions, the following rules must be observed: Walk in an orderly fashion to the nearest method of shelter as outlined above.
HURRICANE
The Property Management office will inform Customers via the intercom system if authorities recommend evacuation of the building in anticipation of hurricane conditions. The following procedures should be followed prior to evacuation:
- Inform all employees of the alert.
- Lower and close all blinds and draperies.
- Close all doors inside your suite, and lock your entrance door(s).
- Keep informed of storm conditions by listening to radio or TV broadcasts. Do not attempt to return to the building until storm conditions have completely cleared.
Toxic Hazards
If there is a toxic spill or exposure, proceed immediately to an area where you are no longer exposed. Call 911. Provide the building's address, your floor and phone number, and what type of spill has occurred.
Take appropriate action to contain the hazard; close doors behind you, and always follow all safety procedures when working with toxic materials.
POLICIES AND PROCEDURES
Building Rules and Regulations
- Access Control - Landlord may from time to time adopt appropriate systems and procedures for the access control or safety of the Building, any persons occupying, using or entering the same, or any equipment, furnishings or contents thereof, and Customer shall comply with Landlord's reasonable requirements relative thereto.
- Locks - Landlord may from time to time install and change locking mechanisms on entrances to the Building, common areas thereof, and the Premises, and (unless 24 hours access control is provided by the Building) shall provide to Customer a reasonable number of keys and replacements therefore to meet the bona fide requirements of Customer. In these rules, "keys" include any device serving the same purpose. Customer shall not add to or change existing locking mechanisms on any door in or to the Premises without Landlord's prior written consent. If without Landlord's consent, Customer installs lock(s) incompatible with the Building master locking system, (a) Landlord, without abatement of Rent, shall be relieved of any obligation under the Lease to provide any service to the affected areas which require access thereto, (b) Customer shall indemnify Landlord against any expense as a result of forced entry thereto which may be required in an emergency, and (c) Customer shall at the end of the Term and at Landlord's request remove such lock(s) at Customer's expense.
- Return of Keys - At the end of the Term, Customer shall promptly return to Landlord all keys for the Building and Premises which are in possession of Customer.
- Windows - Customer shall observe Landlord's rules with respect to maintaining window coverings at all windows in the Premises so that the Building presents a uniform exterior appearance, and shall not install any window shades, screens, drapes, covers or other materials on or at any window in the Premises without Landlord's prior written consent. Customer shall ensure that window coverings are closed on all windows in the Premises while they are exposed to the direct rays of the sun.
- Repair, Maintenance, Alterations and Improvements - Customer shall carry out Customer's repair, maintenance, alterations and improvements in the Premises only during times agreed to in advance by Landlord and in a manner which will not interfere with the rights of other Customers in the Building.
- Water Fixtures - Customer shall not use water fixtures for any purpose for which they are not intended, nor shall water be wasted by tampering with fixtures. Any cost or damage resulting from such misuse by
Customer shall be paid for by Customer.
- Personal Use of Premises - The Premises shall not be used or permitted to be used for residential, lodging, or sleeping purposes or for the storage of personal effects or property not required for business purposes. - Heavy Articles - Customer shall not place in or move about the Premises without Landlord's prior written
consent any safe or other heavy article which in Landlord's reasonable opinion may damage the Building, and Landlord may designate the location of any heavy articles in the Premises.
- Carpet Pads - In those portions of the Premises where carpet has been provided directly or indirectly by Landlord, Customer shall at its own expense install and maintain pads to protect the carpet under all furniture having casters other than carpet casters.
- Bicycles, Animals - Customer shall not bring any animals, fish or birds into the Building, and shall not permit bicycles or other vehicles inside or on the sidewalks outside the Building except in areas designated from time to time by Landlord for such purposes.
- Deliveries - Customer shall ensure that deliveries of materials and supplies to the Premises are made through such entrances, elevators, and corridors; at such times as may from time to time be designated by Landlord, and shall promptly pay or cause to be paid to Landlord the cost of repairing any damage in the Building caused by any person making such deliveries.
- Furniture and Equipment - Customer shall ensure that furniture and equipment being moved into or out of the Premises is moved through such entrances, elevators and corridors; at such times as may from time to time be designated by Landlord, and by movers or a moving company approved by Landlord, and shall promptly pay or cause to be paid to Landlord the cost of repairing any damage in the Building caused thereby.
- Solicitations - Landlord reserves the right to restrict or prohibit canvassing, soliciting, or peddling in the Building.
- Food and Beverages - Only persons approved from time to time by Landlord may prepare, solicit orders for, sell, serve or distribute foods or beverages in the Building, or use the elevators, corridors, or common areas for any such purpose. Except with Landlord's prior written consent and in accordance with arrangements approved by Landlord, Customer shall not permit on the Premises the use of equipment for dispensing food or beverages or for the preparation, solicitation of orders for, sale, serving or distribution of food or beverages.
- Refuse - Customer shall place all refuse in proper receptacles provided by Customer at its expense in the Premises or in receptacles (if any) provided by Landlord for the Building, and shall keep sidewalks and driveways outside the Building, and lobbies, corridors, stairwells, ducts and shafts of the Building, free of all refuse.
- Obstructions - Customer shall not obstruct or place anything in or on the sidewalks or driveways outside the Building or in the lobbies, corridors, stairwells or other common areas of the Building, or use such locations for any purpose except access to and exit from the Premises without Landlord's prior written consent. Landlord may remove at Customer's expense any such obstruction or thing (unauthorized by Landlord) without notice or obligation to Customer.
- Dangerous or Immoral Activities - Customer shall not make any use of the Premises which involves the danger or injury to any person, nor shall the same be used for any immoral purpose.
- Proper Conduct - Customer shall not conduct itself in any manner which is inconsistent with the character of the Building as a first quality building or which will impair the comfort and convenience of other
- Employees, Agents and Invitees - In these Rules and Regulations, Customer includes the employees, agents, invitees and licensees of Customer and others permitted by Customer to use or occupy the Premises. - Housekeeping - Customer shall prevent paper, books, magazines, and other obstructions from being placed
on heat, ventilating and air conditioning convectors and any other interference with the heat, ventilating, and/or air conditioning system with the Premises.
- Energy Conservation - Customer shall make every effort to practice energy conservation within the
Premises and will cooperate with Landlord in establishing and implementing such conservation programs as Landlord may from time to time develop.
- No Smoking - Customer shall not allow any smoking in or about the Building. "Smoking" shall mean inhaling, exhaling, burning, carrying, or possessing any lighted tobacco product, including, without limitation, cigarettes, cigars, and pipes. Landlord reserves the right to promulgate additional rules for the Building which may include fines upon Customers of the Building whose employees and invitees do not comply with rules prohibiting smoking in or about the Building. Customer shall exercise diligent efforts to cause its employees and invitees not to smoke in or about the Building (besides designated outdoors areas).
Contractors Rules & Regulations
- All work must be submitted and approved by Management prior to commencement.
- No Contractors will be allowed access to the building without a certificate of insurance and workers compensation along with the prior written approval of the Management Office.
- The Customer will submit all requests for any interior refinishing work to the Management Office for approval.
- All demolition and any noisy work must occur after building hours and must be coordinated closely with the building management. If the Owner is required to remove or clean up debris left by a contractor employed by a Customer, the Customer will be charged 1.5 times the owner's cost.
- There will be no painting, use of glue or stain during normal business hours. Odors are offensive and may cause others to react to them. The Customer must coordinate with Management after-hours air (charged per Lease) in order to use any chemicals in the building. MSDS Sheet must be supplied to the Management Office prior to commencement of work.
- The contractor will keep the premises clean at all times and will not allow excess debris to accumulate in the premises at any time. The contractor MUST not remove materials from any other suite in the building to be used in this project, no exceptions!
- The contractor will provide and install plastic sheeting over the common area carpet from the entrance to the suite under construction to the service elevator entrance. This plastic will remain throughout the entire term of the project. The Customer will be responsible for repairing any and all damage to the building's common area which occurs as a result of the construction.
- There will be NO Smoking in the building. A $500 fine will be imposed. - No Radios are permitted.
Food preparation equipment is not allowed in Customer spaces unless the space was specifically constructed for food preparation. Microwaves and coffee pots are allowed but may require upgraded electrical to
accommodate the additional electrical load. Any equipment / devices that are brought in that can burn food, cause smoke and/or fire, is subject to removal by Management.
Insurance Protection
Customer Insurance Please refer to the Insurance Article in your Lease for the exact coverage requirements for
the Certificate of Insurance.
Vendor Insurance
All visitors, delivery services, and vendors that conduct any business within Phoenix Tower must have a Certificate of Liability Insurance on file with the property management office 24 hours prior to their arrival.
Click here for the Vendor Insurance Memo
Moving Procedures
Large deliveries and/or moves are not allowed during normal business hours. A completed Passdown form must be signed by Management and given to Security prior to any moves. The moving vendor must have a Certificate of Insurance on file prior to the scheduled move. Please contact the Property Management office to coordinate your move or for more information.
See the Passdown - After Hours & Delivery Authorization Form
Suite Alterations
ANY physical change to the Customer improvements in your office requires prior written approval from the Property Management office. This is to ensure that all building safety and governmental code regulations are met. Additions such as furnishings are not subject to approval. If suite modification is required, including any electrical or mechanical work, the Property Management office can provide pricing and construction
management services.
Smoking
Phoenix Tower maintains a no smoking policy throughout the building, including all common areas, the lobby, restrooms, stairwells, and elevators.
Customer shall not allow any smoking in the Building. There are designated smoking areas in the Loading Dock and the outside Plaza patio.
"Smoking" shall mean inhaling, exhaling, burning, carrying, or possessing any lighted tobacco product,
rules for the Building which may include fines upon Customers of the Building whose employees and invitees do not comply with rules prohibiting smoking in or about the Building (besides designated outdoors areas). Customer shall exercise diligent efforts to cause its employees and invitees not to smoke in or about the Building (besides designated outdoors areas).
PASSDOWN - AFTER HOURS & DELIVERY AUTHORIZATION
Authorization Form
CUSTOMER: ___________________________________________________________ SUITE #: ___________________________________________________________ DELIVERY SERVICE/VENDOR/GUEST: ___________________________________________________________ DATE & TIME:___________________________________________________________ PURPOSE OF VISIT:
___________________________________________________________ ___________________________________________________________ VISITOR NEEDS ACCESS TO:
___________________________________________________________ ___________________________________________________________ CUSTOMER APPROVAL:
___________________________________________________________ PROPERTY MANAGEMENT APPROVAL:
___________________________________________________________
NOTE: Please note this form WILL NOT be processed if the Vendor does not have a Certificate of Liability Insurance naming the building owner as the Certificate Holder on file with the Property Management. Requests must be received 24 hours prior to visit.
VENDOR INSURANCE REQUIREMENTS FORM
Requirements Form
TO: All Vendors
All visitors, delivery services, and vendors that conduct any business within [Building Name] must have a Certificate of Liability Insurance on file with the property management office 24 hours prior to their arrival. Certificate must be on file with the Property Management office
BOMB THREAT CHECKLIST
Checklist
Keep calm: Do not get excited.
Time call received:
___________________________________________________________ Time call ended:
___________________________________________________________ Exact words of caller:
___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ Delay caller: Ask the caller to repeat / record the call for investigators. Questions to ask:
1. What time is the bomb set to explode?
___________________________________________________________ 2. Where is the bomb located?
___________________________________________________________ 3. What kind of bomb is it?
___________________________________________________________ 4. What does the bomb look like? Describe the bomb./p>
___________________________________________________________ ___________________________________________________________
___________________________________________________________ 5. Why kill or injure innocent people?
___________________________________________________________ Description of voice, check all that apply:
Male _______ Female _______ Calm _______
Juvenile _______ Adult _______ Nervous _______
Raspy _______ Fast _______ Slurred _______
Other _______ Distinct _______ Slow _______
Loud _______ Soft _______ High Pitched _______
Distorted _______ Deep _______ Pleasant _______
Stutter _______ Nasal _______ Lisp _______
Do you recognize the voice?
___________________________________________________________ Who do you think it is?
___________________________________________________________
Back ground noise:
Music playing _______ Party Atmosphere _______ Bells _______
Pedestrians _______ Aircraft _______ Trains _______
Machinery _______ Horns _______ Animal sounds _______
Quiet _______ Other _______ Traffic _______
1. Did the caller indicate knowledge of this building?
___________________________________________________________ 2. What line did the call come in on?
___________________________________________________________ 3. Is this number listed or un-listed?
4. Is this a night phone? (Calls transferred to this number).
___________________________________________________________ Name of person submitting this report:
___________________________________________________________ Phone number of person submitting report:
___________________________________________________________ Date/Time of this report:
AUTOMATIC BILL PAYMENTS
Payment Form
AUTOMATIC BILL PAYMENTS
With an Automatic Bank Draft (ABD) you can have your recurring monthly charges paid through your checking or savings account, saving you time and expense. Each month we will send you a statement showing your recurring charges, and on the first business day of each month, we will issue a debit against your specified account for these charges.
