H8BPM: Business Process
Management
Long Title: Business Process Management Language of Instruction: English
Module Code: H8BPM
Credits: 10
NFQ Level: LEVEL 8
Field of Study: Computer use
Taxonomy: Blooms
Module Delivered in 2 programme(s) Module Coordinator: DERMOT BRADFIELD
Module editor: DERMOT BRADFIELD
Teaching and Learning
Strategy: The teaching strategy involves the use of lectures, tutorials, independent learning, class discussions andformative assessment as appropriate. Additionally, learners will also have access to web based support. The module will utilise journal articles to explore current techniques and strategies within Business Process Management. This module is suitable for blended delivery. Techniques such as flipped classroom and online videos showing step by step instructions, links to extra material available on the Internet and Moodle forum may be used. Learners may also use collaborative tools for the development of the project. The continuous assessment can be done though online Moodle quiz and the practical work submitted online on Moodle.
Learning Environment: Learning will take place in a classroom/lab environment with access IT resources. Learners will have access to library resources, both physical and electronic and to faculty outside of the classroom where required. Module materials will be placed on Moodle, the College’s virtual learning environment.
Module Description: The module aims to: • Introduce students to key concepts and approaches to business process management and improvement. • The main focus of this module is both understanding and designing business processes. • Students will learn how to identify, document, model, assess, and improve core business processes. • Students will be introduced to process design principles. The way in which information technology can be used to manage, transform, and improve business processes is discussed. • Students will be exposed to challenges and approaches to organisational change, domestic and offshore outsourcing, and inter-organisational processes.
Learning Outcomes
On successful completion of this module the learner will be able to:
LO1 Business Process Management - Model business processes - Benchmark business processes performance - Assess business processes performance - Design business process improvements.
LO2 Understand the role and potential of IT to support business process management.
LO3 Understand the challenges of business process change and how to support business process change. LO4 Understand different approaches to business process modeling and improvement.
LO5 Understand the challenges and risks concerning business process outsourcing, especially those dealing with ethnic cultural differences from offshore engagements.
LO6 Use basic business process modeling tools.
LO7 Simulate simple business processes and use simulation results in business process analysis. Pre-requisite learning
Requirements
This is prior learning (or a practical skill) that is mandatory before enrolment in this module is allowed. You may not enrol on this module if you have not acquired the learning specified in this section.
H8BPM: Business Process
Management
Module Content & Assessment
Indicative Content
Business Process Management – 15%
Principles of Business Process Management Business Process Re-engineering Business Process Modelling Challenges in managing business processes Approaches to business process management & improvement
Understanding organisational processes - 20%
Business process definition and classification Identifying core processes Modeling processes Documenting processes Process assessment - 15%
Measuring performance Benchmarking Statistical techniques for process measurement Process improvement - 15%
Process design guidelines and principles Continuous process improvement Change management Using IT for process management and improvement - 20%
Business process improvement and modeling software Tools of business process simulation ERP systems Use cases Organisational issues in business process management - 15%
Understanding the customer Business process outsourcing Managing processes that cross organisational borders Practical Content
Case study of business re-engineering for a given problem domain Case study highlighting lessons learned for developing Flexibility in customer facing systems
Assessment Breakdown %
Coursework 30.00%
End of Module Assessment 70.00%
Full Time
Coursework
Assessment
Type Assessment Description Outcomeaddressed % oftotal AssessmentDate
Assignment Sample Continuous Assessment: A Case study of business
re-engineering for a given problem domain. 1,2,3,4,5,6,7 30.00 n/a End of Module Assessment
Assessment Type Assessment Description Outcome
addressed % oftotal Assessment Date
Terminal Exam End-of-Semester Final Examination 1,2,3,4,5,6,7 70.00 End-of-Semester Reassessment Requirement
Repeat examination
Reassessment of this module will consist of a repeat examination. It is possible that there will also be a requirement to be reassessed in a coursework element.
Reassessment Description
Learners will be afforded an opportunity to repeat the final examination and all learning outcomes will be assessed in the repeat sitting. NCIRL reserves the right to alter the nature and timings of assessment
H8BPM: Business Process
Management
Module Workload
Workload: Full Time
Workload Type Workload Description Hours Frequency Average Weekly Learner Workload
Lecture No Description 2 Every
Week 2.00
Tutorial No Description 2 Every
Week 2.00
Independent Learning Time No Description 17 Every
Week 17.00
Total Hours 21.00 Total Weekly Learner Workload 21.00 Total Weekly Contact Hours 4.00 Workload: Part Time
Workload Type Workload Description Hours Frequency Average Weekly Learner Workload
Lecture No Description 2 Every
Week 2.00
Tutorial No Description 2 Every
Week 2.00
Independent Learning Time No Description 202 Every
Week 202.00
Total Hours 206.00 Total Weekly Learner Workload 206.00 Total Weekly Contact Hours 4.00
Module Resources
Recommended Book ResourcesTony Benedict et al 2013, BPM CBOK Version 3.0: Guide to the Business Process Management Common Body Of Knowledge, Third Edition Ed., CreateSpace Independent Publishing Platform
Marlon Dumas et al 2013, Fundamentals of Business Process Management, 2013 Edition Ed., Springer
Mathias Weske 2012, Business Process Management: Concepts, Languages, Architectures, Second Edition Ed., Springer Artie Mahal 2010, How Work Gets Done: Business Process Management, Basics and Beyond, First Edition Ed., Technics Publications
This module does not have any article/paper resources This module does not have any other resources
Module Delivered in
Programme Code Programme Semester Delivery
BSHTM B.Sc. (Hons) in Technology Management 8 Group Elective 2
