Firewall Administration and Management
Preventing unauthorised access and costly breaches
G-Cloud 5 Service Definition
CONTENTS
Overview of Service ... 2
Protects Systems and data ... 2
Optimise firewall performance ... 2
Remove the management and monitoring burden ... 3
Maximize uptime and availability ... 3
Support compliance initiatives ... 3
Information Assurance ... 5
Open Standards ... 5
Backup/Restore and Disaster Recovery Provisioned ... 5
On Boarding Process ... 5
Off Boarding Process ... 5
Pricing ... 5
Service Management Details ... 5
Service Levels ... 5
Supporting Hours ... 5
Financial Recompense Model ... 6
Training ... 6
Ordering & Invoicing Process ... 6
Termination terms for the consumer ... 6
Termination terms for the supplier ... 6
Consumer Responsibilities ... 6
Technical Requirements ... 6
Data Storage and Processing Locations ... 6
Trial Availability ... 6
Open Source Software ... 6
Data Extraction and Removal ... 6
OVERVIEW OF SERVICE
Firewall management is resource-intensive and requires a high level of expertise to prevent unauthorized access and costly breaches. Devices must be provisioned, deployed, upgraded and patched to keep up with the latest threats. Security policies and configurations must be updated to ensure appropriate access controls are consistent with changing business environments. Network traffic must be monitored continuously to identify and respond to threats before damage is done.
Westgate Firewall Management service provides 24x7 firewall administration including log monitoring and response to security/device health events. Organizations that rely on Westgate’s Firewall Management service reduce the cost of managing and monitoring firewalls in-house, while supplementing their security efforts with Westgate’s proven expertise.
Firewall Management helps you:
PROTECTS SYSTEMS AND DATA
With our Firewall Management Service, your firewall infrastructure is monitored 24x7 to detect threats before damage is done. Security and health events are correlated across your environment and analysed by Westgate, using global threat intelligence and proven expertise to assess threats. When a threat is detected, our experts respond immediately to counter the threat and protect your organization.
OPTIMISE FIREWALL PERFORMANCE
Our Firewall Management Service allows you to extend your IT team. Our experts support
end-to-end firewall management from provisioning to on-going administration and
monitoring, working with your team to ensure peak firewall performance. Our Firewall
Management Service is tailored to your environment, leveraging industry best practices to
ensure appropriate network access while preserving the availability, integrity and privacy of
information.
REMOVE THE MANAGEMENT AND MONITORING BURDEN
Using the Firewall Management Service simplifies and streamlines the management and monitoring of your firewall appliances. Westgate’s certified experts perform all tasks needed to make the most of your firewall infrastructure, alleviating the burden of administering, maintaining and monitoring your appliances. This reduces your operational overhead, allowing you to spend your time and resources on other key initiatives.
MAXIMIZE UPTIME AND AVAILABILITY
With the Firewall Management Service, you reduce the risk of network and service interruptions due to poorly maintained or improperly configured firewall appliances.
Westgate’s certified firewall engineers keep managed firewall devices patched with the latest vendor releases. To ensure auditable and accurate deployment of firewall changes, our experts use mature operational support systems and procedures that include health checks, staging, peer reviews and change validation. Additionally, backups are performed to ensure fast recovery in the event of firewall hardware or software failure.
SUPPORT COMPLIANCE INITIATIVES
Our Firewall Management Service helps you more easily fill compliance gaps requiring perimeter security, access control and log analysis. With our experts managing and monitoring your firewalls, you can satisfy compliance requirements of PCI (Compliance &
Payment Card Industry Security), Health Insurance Portability and Accountability Act
(HIPAA), ISO (ISO27001) and other standards. By using the service's on-demand reporting,
you can also demonstrate compliance and control effectiveness to auditors and senior
management.
FULL LIFECYCLE MANAGEMENT BY CERTIFIED EXPERTS
Device provisioning and deployment
Performance and availability management
Device upgrades and patch management
Real-time security and health monitoring
Expert response to threats and health issues
Intelligence-enhanced threat protection
Backup and recovery
On-demand security and compliance reporting
