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(2) Enhance your webinar experience. Ask a Question. 2. RESTRICTED DISTRIBUTION © 2021 Gartner, Inc. and/or its affiliates. All rights reserved.. Download Attachments. Share This Webinar.
(3) The 7 Digital Disruptions You Might Not See Coming Through 2025. Connect with Gartner. Daryl Plummer Distinguished VP Analyst, Chief of Research, Chief Gartner Fellow. 3. RESTRICTED DISTRIBUTION © 2021 Gartner, Inc. and/or its affiliates. All rights reserved..
(4) Maverick Future-proofing is the process of anticipating the future and developing methods of minimizing the effects of shocks and stresses of future events …. 4 4. 2021Gartner, Gartner,Inc. Inc.and/or and/oritsitsaffiliates. affiliates.All Allrights rightsreserved. reserved.Gartner Gartnerisisaaregistered registeredtrademark trademarkofofGartner, Gartner,Inc. Inc.and anditsitsaffiliates. affiliates. ©©2021. Disruption.
(5) Seven Disruptions for 2021 on the Digital Disruption Scale Magnitude. Notable Digital Disruptions. 5 Revolutionize. Secondary Disruptions. Historical Disruption Equivalents World War II The Industrial Revolution. Massive 105. Semiconductors. 4 Reinvent. 3 Transform. Television IBM Mainframes Radio Overall Digital Television Antibiotics U.S. Federal Highway System U.S. Civil Rights Movement. High 104. Moderate 103. The Human Deal Personal Computers Emotional Experiences Radio Broadcasts 2 Extend Low to Moderate 102 Synthetic Data Assembly Line Manufacturing NFT Gamification Smartphone Navigation The Digital Human Economy Next-Gen Wireless Ethics-Embedded Technology 1 1 Enhance Client/Server Computing Low 10 Direct Access Storage. 5. © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates..
(6) Secondary Effects Are Key. In essence, we are all a secondary effect of the Big Bang. 6 6. © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates..
(7) Recognize. 7. Prioritize. © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.. Respond.
(8) The “Human Deal” Treating people like people should be a no-brainer.. Key Analysis From: Gartner Human Resources Team 8. © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates..
(9) Self-Assess Your Disruption Potential Physical Fun. Family. Community. Alex. Professional. Financial. 9. © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.. • • • • •. Goals Gains Resources Obstacles Passion.
(10) The “Human Deal” on the Disruption Scale 5. Revolutionize. 4. Reinvent. 3. Transform. 2. Extend. 1. Enhance. What Is Disrupted: • The work environment • The employee value proposition • Retention strategies. 2026 2021. CIO Priorities: • Help HR leaders — − Make employees accountable − Reduce stigma of well-being offerings − Introduce manager coaching. Research: The Human Deal Is Everyone’s Deal (G00749984), Evolve Your EVP to a Human Deal by Creating Holistic Well-Being Offerings (G00743315) 10 © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates..
(11) EthicsEmbedded Technology “Technology has a moral ‘footprint.’” Key Analysis From: Frank Buytendijk, Daryl Plummer 11. © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates..
(12) Not Every Technology Has the Same Footprint. Database Dev Tools. Business Applications. IoT. Cloud Big Data. Face Recognition Autonomous Vehicles. Blockchain. Social Media. Drones. VR/Metaverse. Low Moral Footprint. Neutral, But You Can Create Ethical Issues 12. Directional, May Have Consequences. Artificial Intelligence. Developer Effort to Create Unethical Results Ransomware Spyware. High Moral Footprint. Lifts Boundaries, New Clear Ethical Social Dynamic, Will Have Complications Requires New Consequences Thinking User Effort to Create Unethical Results. © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates..
(13) “Ethics-Embedded Technology” on the Disruption Scale Revolutionize. What Is Disrupted:. 4. Reinvent. • Identification/Response to systemic bias • Reaction time to voice of society • Validation of ethical position/stance. 3. Transform. CIO Priorities:. 5. 2. Extend. 1. Enhance. 2026. • Built-in bias requires a built-in response • Demand responsibility initiatives have measures to indicate progress • Take on an oversight role for identifying and responding to ethical issues. 2021. Research: Tool: How Technology Teams Can Be Trained in Digital Ethics (G00752296), Market Guide for Ethics and Compliance Management Solutions (G00728530) 13. © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates..
(14) The Digital Human Economy “Suppose that sometimes he found it impossible to tell the difference between the real men and those which had only the shape of men …” — René Descartes Key Analysis From: Marty Resnick, Alfonso Velosa, Gregg Pessin, Nolan Hart, Rui Zhang 14. © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates..
(15) Generic Digital Human Personas? Salesperson Presenter Innovator Leader Programmer Customer Service Rep Help Desk Tech Lawyer 15 15. © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates..
(16) Digital Human Scenarios Are Endless. Today Tomorrow. Licensed Personas. HR Training. Maverick Prediction: By 2035, the digital human economy (DHE) will become a $125-billion market and continue to grow. • • •. Business models Business Practices Today and tomorrow’s digital economy. Customer Service. After Life. Virtual Influencers. Entertainment Digital Humans Digital Assistants. Companions. Care and Therapy. 16. Medical Care. © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.. Resurrecting Dead People.
(17) “Digital Human Economy” on the Disruption Scale 5. Revolutionize. 4. Reinvent. 3. Transform. 2. Extend. 1. Enhance. What Is Disrupted: • • • • •. Avatars Idea mining Multipresence Companionship IP rights management. CIO Priorities: 2026 2021. Research: Maverick* Research: Digital Humans Will Drive Digital Transformation (G00728513) 17 © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.. • Embrace digital twin technology • Examine guidelines for personal assistant use • Encourage use of digital avatars in the workplace.
(18) Synthetic Data “Who knew synthetic stuff might become more real than real?”. Key Analysis From: Leinar Ramos, Jitendra Subramanyam 18. © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates..
(19) Real Versus Synthetic Data for AI Video Analysis Real Data for Video Analysis • Limited examples for infrequent scenarios. (e.g., collisions, extreme weather) • High cost of obtaining, processing,. storing and labeling • Inaccurate labeling (bounding boxes) • Privacy issues. 19. © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.. Synthetic Data for Video Analysis • Diverse scenarios can be generated (e.g.,. collisions, extreme weather) • Zero marginal cost of obtaining additional data (fixed cost to create a data generator) • High-granularity labeling (pixel level) • No privacy issues.
(20) By 2030, Synthetic Data Will Completely Overshadow Real Data in AI Models. • Artificially. Future AI Data Used for AI. Synthetic Data. Today’s AI. Generated Data • Generated From Simple Rules, Statistical Modelling, Simulation and Other Techniques. • Obtained. Real Data 2020 20. Time. © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.. 2030. From Direct Measurements • Constrained by Cost, Logistics, Privacy Reasons.
(21) “Synthetic Data” on the Disruption Scale Revolutionize. What Is Disrupted:. 4. Reinvent. 3. Transform. • Real data shortcomings • AI efficacy • Portfolio optimization and initiative sequencing. 5. 2. Extend. 1. Enhance. 2026 2021. Research: Maverick* Research: Forget About Your Real Data — Synthetic Data Is the Future of AI (G00750175) 21. © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.. CIO Priorities: • Develop simulation and agent-based approaches • Supplement (don’t ignore) small, existing datasets • Test and improve AI model quality.
(22) Next-Gen Wireless and the Internet Space Race Whither “6G”? Key Analysis From: Bill Ray, Roger Williams, Alfonso Velosa, Marty Resnick. 22. © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates..
(23) Low Earth Orbit Is Getting Crowded. “By 2027, low orbit satellites will extend internet coverage to an additional billion of the world’s poorest people, raising 50% of them out of poverty.” 23 23. © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates..
(24) Connecting Islands of Communication. 5G Promises. LEO Delivers. 1.Global Connectivity. 2. Speed Over 100 Mbps. 3. Low-Power IoT Connections. 4. Low-Latency Communications. 5. Green Networks. 24 24. © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates..
(25) “Next-Gen Wireless” on the Disruption Scale Revolutionize. What Is Disrupted:. 4. Reinvent. 3. Transform. • 5G expectations • Low earth orbit (LEO) satellite investment returns • Innovation funding • Connectivity use cases for businesses. 5. 2026. CIO Response: 2. Extend. 1. Enhance. 2021. • Supplement 5G plans with LEO strategies • Exploit an always-available, low-cost communications network • Develop universal collaboration use cases. Research: Maverick* Research: LEO Satellites Will Trigger the Revolution That 5G Has Failed to Deliver (G00725567) 25. © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates..
(26) NFT — Gamification “Tokenize and Monetize — The New Gold Rush!”. Key Analysis From: Fabio Chesini, Dale Kutnick. 26. © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates..
(27) Everything Gamified First Tweet First Game. First Kiss First Meet. Anything unique can be “tokenized,” but will you monetize it first? 27 27. © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates..
(28) NFT Gamification on the Disruption Scale 5. 4. 3. Revolutionize. What Is Disrupted:. Reinvent. • • • •. Transform. 2. Extend. 1. Enhance. 2026. Brand management Company valuation and country GDP Personal asset monetization Property management. CIO Priorities: 2021. • • • •. Validation technologies and watermarks IP rights clarification Digital asset management Linking digital technologies with brand. Research: Maverick* Research: Nonfungible Tokens Enabling Hyper-Tokenization of Digital Humans (G00744829), 3 Monetization Approaches for Driving Digital Revenue (G00739368). 28. © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates..
(29) Emotional Experiences “Can you be fired if you’re not happy enough?”. Key Analysis From: Annette Zimmermann, Alexander Linden. 29. © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates..
(30) Mood-Oriented Computing Inexpensive sensors track physical biometrics Hyperpersonalized digital experiences. Artificial emotional intelligence Influencing buying decisions. By 2024, AI identification of emotions will influence more than half of the online ads you see. 30 30. © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates..
(31) Emotion Tracking on the Disruption Scale 5. Revolutionize. 4. Reinvent. 3. Transform. 2. Extend. 1. Enhance. What Is Disrupted: • Behavior tracking • Management empathy • Employee evaluation. 2026 2021. CIO Priorities: • Customer emotional triggers • Embedded emotion information • Emotional intelligence products. Source: Quantum Computing: A Research Project or a Practical Computing Architecture for Machine Learning? (G00334711). 31. © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates..
(32) Disruption: Getting Ready Is Half the Battle. 32 32. 2021Gartner, Gartner,Inc. Inc.and/or and/oritsitsaffiliates. affiliates.All Allrights rightsreserved. reserved.Gartner Gartnerisisaaregistered registeredtrademark trademarkofofGartner, Gartner,Inc. Inc.and anditsitsaffiliates. affiliates. ©©2021.
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(34) 2021 – 2022. Gartner conferences Access more research-backed insights to master your role and transform your business. View the global Gartner conference calendar at: gartner.com/cal 34. RESTRICTED DISTRIBUTION © 2021 Gartner, Inc. and/or its affiliates. All rights reserved..
(35) Top Strategic Technology Trends for 2022 Explore the 12 trends shaping the future of digital business. Download the Trends. 35. RESTRICTED DISTRIBUTION © 2021 Gartner, Inc. and/or its affiliates. All rights reserved..
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