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1.0 IntrIntroducoducttionion
In the era of Globalization, no one can survive alone. Modern Technology and foreign In the era of Globalization, no one can survive alone. Modern Technology and foreign policies have brought th
policies have brought the people of the world e people of the world very close to each other.very close to each other. At present, thisAt present, this world is a global village. Now, the communication among people is very faster than any world is a global village. Now, the communication among people is very faster than any previous time. Connectivity is very crucial in this village. So,
previous time. Connectivity is very crucial in this village. So, Bangladesh cannot live aloneBangladesh cannot live alone in this fastest growing village.
in this fastest growing village.
Bank plays a crucial role in the development process of a country as it helps to Bank plays a crucial role in the development process of a country as it helps to accelerate the
accelerate the pace of pace of development development by securiby securing conng continuous suptinuous supply ply of of financialfinancial resources to people engaged
resources to people engaged in numerous economic actin numerous economic activates. ivates. The tremendous growthThe tremendous growth that the world economy has experienced is contributed by these financial institutions. that the world economy has experienced is contributed by these financial institutions. The role
The role of banking of banking is comparable is comparable to what to what an artery an artery system does isystem does in the n the human body.human body. Now-a day’s banking sector is modernizing and expanding its hand in different financial Now-a day’s banking sector is modernizing and expanding its hand in different financial events every day. At the same time the banking process is becoming faster, easier and is events every day. At the same time the banking process is becoming faster, easier and is becoming wider. In order to survive in the competitive field of the banking sector al becoming wider. In order to survive in the competitive field of the banking sector al organizations are looking for better service opportunities to provide their fellow clients. organizations are looking for better service opportunities to provide their fellow clients. NRB Global Bank Limited, Jubilee Road Branch which is one of the newly created leading NRB Global Bank Limited, Jubilee Road Branch which is one of the newly created leading banks in the banking area
banks in the banking area of Bangladesh.of Bangladesh.
1.
1.11OOrigin of rigin of the sthe studytudy
After completion of all the required courses of BBA program under BGC Trust University, After completion of all the required courses of BBA program under BGC Trust University, it is an obligatory part to get involved in a practical and professional environment. So I it is an obligatory part to get involved in a practical and professional environment. So I had joined in the NRB Global Bank Ltd., Jubilee Road Branch, Chittagong for two months had joined in the NRB Global Bank Ltd., Jubilee Road Branch, Chittagong for two months to complete the BBA program. This branch performs the entire banking activities to complete the BBA program. This branch performs the entire banking activities including General Banking, Foreign Exchange and Credit& Loan department. As a result, including General Banking, Foreign Exchange and Credit& Loan department. As a result, one can easily gain knowledge of both simple and complicated banking operations from one can easily gain knowledge of both simple and complicated banking operations from the activities of t
the activities of this branch. So his branch. So I choose NRB I choose NRB Global Bank Ltd. Global Bank Ltd. During this programDuring this program,, supervisor guides each student one from the organization, and the other from the supervisor guides each student one from the organization, and the other from the organization. At the end of the program, the internships are required to place the organization. At the end of the program, the internships are required to place the accomplishments and finding of the project through the writing of the internship report accomplishments and finding of the project through the writing of the internship report covering the relevant topics.
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1.2 RRatationalionale of te of the she sttudy: udy:
For any business background student only theoretical knowledge is not enough to face the For any business background student only theoretical knowledge is not enough to face the real world operations. So it is an important opportunity for the student to
real world operations. So it is an important opportunity for the student to know about the fieldknow about the field of financial market operations of the business world. Internship program is the perfect way of of financial market operations of the business world. Internship program is the perfect way of theoretical and practical knowledge.
theoretical and practical knowledge. I am proposing this topic because; the information onI am proposing this topic because; the information on employee training of NRB Global Bank Ltd is accessible for me from the Branch offices. employee training of NRB Global Bank Ltd is accessible for me from the Branch offices. As I want
As I want to be HR proto be HR professional in future so, fessional in future so, I thinkI think the learning from the learning from this topic willthis topic will provide me some real life ideas and knowledge on designing a Training program in provide me some real life ideas and knowledge on designing a Training program in future for the employees working in banking sectors. The proposed report will also help future for the employees working in banking sectors. The proposed report will also help the Faculty of business administration to have a overall training report of an the Faculty of business administration to have a overall training report of an organization and the report can be shown to the HR students so that they can gather organization and the report can be shown to the HR students so that they can gather idea from the report and e
idea from the report and enrich their knowledge with the practical knowledge.nrich their knowledge with the practical knowledge.
1.3 O
1.3 Objective of bjective of tthe she sttudy udy
Main Objectives: Main Objectives: The objective of the
The objective of the report is to find out report is to find out Training and Development process tTraining and Development process takes placeakes place in NRB Global Bank Limited
in NRB Global Bank Limited Specific Objectives:
Specific Objectives: i.
i. To To knknow ow ababout out ththe NRe NRB GB Glolobabal Bl Bankank.. ii.
ii. To leTo learn aarn and acnd acquaintequainted to d to fulfifulfill tll the ache academic ademic purpopurpose.se. iii.
iii. To explorTo explore the importae the importance of training assnce of training assessmeessment of practices of NRB Globnt of practices of NRB Global Bank.al Bank. iv.
iv. To IdenTo Identify Batify Banking Funking Functionctions of NRB Glns of NRB Global Baobal Bank.nk. v.
v. To reTo recognicognize thze the varioe various seus sector ctor and sand servicervices of es of NRBGBNRBGB.. vi.
vi. To know abTo know about Trainout Training & Deving & Developmelopment” prent” process of Tocess of The Bank.he Bank. vii.
vii. To know how effiTo know how efficient these training and dcient these training and development process for an evelopment process for an employeeemployee and its effect on their performance.
and its effect on their performance.
viii.To know what type of training activities NRB Global Bank arrange for their viii.To know what type of training activities NRB Global Bank arrange for their
employees. employees.
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1.4 MMethodology of tethodology of the she sttudyudy
I have emphasized on the practical observation from my internship on
I have emphasized on the practical observation from my internship on NRB Global Bank.NRB Global Bank. Limited. Nevertheless, eventually almost the entire report consists of my practical Limited. Nevertheless, eventually almost the entire report consists of my practical observation.
observation.
For conducting the study I have used more primary sources and secondary sources. The For conducting the study I have used more primary sources and secondary sources. The sources are given below:
sources are given below: Primary data sources: Primary data sources: i. Face to face contact
i. Face to face contact with the officialswith the officials ii. Face to face conversation
ii. Face to face conversation with the clientwith the client iii. Practical desk work
iii. Practical desk work Secondary data sources: Secondary data sources: i. Documents of NRBGB i. Documents of NRBGB ii. Official website of NRBGB ii. Official website of NRBGB iii. Research journals
iii. Research journals
iv. Different publications of banks. iv. Different publications of banks.
1.5 S
1.5 Scope of tcope of the she sttududy: y:
The essential of the study is to g o through the “Training and Development” process of The essential of the study is to g o through the “Training and Development” process of NRB Global Bank Limited. In this project I tried to cover overview of NRBGB
NRB Global Bank Limited. In this project I tried to cover overview of NRBGB‟‟s objective,s objective, function, management,
function, management, recruitment and recruitment and selection, Training selection, Training and Development and Development processprocess & policy. Also given the problems regarding Training and Development process and & policy. Also given the problems regarding Training and Development process and some recommendations.
some recommendations.
1.6
1.6 limilimittatiations ons of tof the he ssttudy udy
Human resource department is not an easy department to go through. There are loads Human resource department is not an easy department to go through. There are loads of secrecy in this department not only in this bank but in every organizations. It was of secrecy in this department not only in this bank but in every organizations. It was over tuff for me to
over tuff for me to come up with the inside news of the come up with the inside news of the bank.bank.
As I had only three weeks in this department due to time constraint I think I have As I had only three weeks in this department due to time constraint I think I have done my level best to provide all the info’s regarding this internship report with is done my level best to provide all the info’s regarding this internship report with is about Training and Development process of NRB
In
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the shortcoming, I came across:
i. Although internship program has been made for 2 months, there is a very short span i. Although internship program has been made for 2 months, there is a very short span of time to get in-depth knowledge about a massive
of time to get in-depth knowledge about a massive organization like NRBGB.organization like NRBGB.
ii. Officials of NRBGB maintain a very busy schedule. So they are not always able to ii. Officials of NRBGB maintain a very busy schedule. So they are not always able to provide enough time to enlighten the internee students every time, even if they had the provide enough time to enlighten the internee students every time, even if they had the intention to do so.
intention to do so.
iii. The area covered by the report " Training and Development,” of NRBGB concerns a iii. The area covered by the report " Training and Development,” of NRBGB concerns a huge number of activities and but there have no HR Manger in Branches whiteout Head huge number of activities and but there have no HR Manger in Branches whiteout Head Branch.
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2.1 Introductioduction of on of NRNRB GB Global lobal BBank Lank Lttd.:d.:
The commercial banking system dominates Bangladesh's financial sector. Bangladesh The commercial banking system dominates Bangladesh's financial sector. Bangladesh Bank, the central bank and head regulatory body for the country's monetary and Bank, the central bank and head regulatory body for the country's monetary and financial system, was established in Dhaka as a body corporate vide the Bangladesh financial system, was established in Dhaka as a body corporate vide the Bangladesh Bank Order, 1972 (P.O. No. 127 of 1972) with effect from 16th December, 1971. The Bank Order, 1972 (P.O. No. 127 of 1972) with effect from 16th December, 1971. The banking system is composed of four state-owned commercial banks, five specialized banking system is composed of four state-owned commercial banks, five specialized banks, thirty eight private commercial banks, one land development bank and nine banks, thirty eight private commercial banks, one land development bank and nine foreign commercial banks. The Nobel Prize–winning Grameen Bank is a specialized foreign commercial banks. The Nobel Prize–winning Grameen Bank is a specialized micro-finance institution, which revolutionized the concept of micro-credit and micro-finance institution, which revolutionized the concept of micro-credit and contributed greatly towards poverty reduction and the empowerment of women in contributed greatly towards poverty reduction and the empowerment of women in Bangladesh. NRB Global Bank is
Bangladesh. NRB Global Bank is one of theone of the private commercial banks wprivate commercial banks which is monitoredhich is monitored and controlled by Bangladesh Bank (BB). The central bank has approved three new and controlled by Bangladesh Bank (BB). The central bank has approved three new commercial banks sponsored by non-resident Bangladeshis (NRBs) on the condition that commercial banks sponsored by non-resident Bangladeshis (NRBs) on the condition that those would contribute to boosting the inflow of foreign exchange.
those would contribute to boosting the inflow of foreign exchange. 2.2 H
2.2 Hisisttoryory of NRof NRB GB Global lobal BBank:ank:
Since Bangladesh Bank approved nine banks as fourth generation banks in which, three Since Bangladesh Bank approved nine banks as fourth generation banks in which, three banks have the funding of non-resident.
banks have the funding of non-resident.
t Bangladeshi (NRB) people. NRB Global Bank Limited is one of those three banks to t Bangladeshi (NRB) people. NRB Global Bank Limited is one of those three banks to materialize the dream of people
materialize the dream of people having the goal to keep Bangladesh well connected withhaving the goal to keep Bangladesh well connected with other advanced nations. It is the brainchild of 25 (twenty five) well reputed visionary other advanced nations. It is the brainchild of 25 (twenty five) well reputed visionary Non-Resident Bangladeshi (NRB) people residing in different countries of the world. It Non-Resident Bangladeshi (NRB) people residing in different countries of the world. It has been approved by the regulatory bodies in 2012 to operate business in banking of has been approved by the regulatory bodies in 2012 to operate business in banking of Bangladesh.
Bangladesh.
After hard labor of almost three years complying with all regulatory rules and After hard labor of almost three years complying with all regulatory rules and regulations, it has got the final approval on July 25, 2013 from the regulatory body to regulations, it has got the final approval on July 25, 2013 from the regulatory body to run the banking business in Bangladesh. Gradually, the mentioned brainchild of those run the banking business in Bangladesh. Gradually, the mentioned brainchild of those NRBs has become the reality. Head office of this bank has already been formally NRBs has become the reality. Head office of this bank has already been formally inaugurated on September 09, 2013. Its head office is situated at Khandker Tower, 94 inaugurated on September 09, 2013. Its head office is situated at Khandker Tower, 94 Gulshan Avenue, Gulshan 1, Dhaka 1212, which is a great example of post modern Gulshan Avenue, Gulshan 1, Dhaka 1212, which is a great example of post modern structure and one of the finest buildings in B
In
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This bank has openeded its first branch its first branch at the same at the same premise on October premise on October 23, 2013. Mr.23, 2013. Mr. Nizam Chowdhury is the founding Chairman of this bank having a long professional Nizam Chowdhury is the founding Chairman of this bank having a long professional experience of 26 (twenty six) years in the U.S.A and other Directors are also well reputed experience of 26 (twenty six) years in the U.S.A and other Directors are also well reputed in their own sectors of business. These nice personalities have well defined mission and in their own sectors of business. These nice personalities have well defined mission and vision. Their mission is not to restrict NRB Global Bank Limited to a particular group of vision. Their mission is not to restrict NRB Global Bank Limited to a particular group of people but to bring the huge unbanked people under banking. Their vision is to make people but to bring the huge unbanked people under banking. Their vision is to make NRB Global Bank Limited truly global providing world class services throughout the NRB Global Bank Limited truly global providing world class services throughout the world.
world.
2.3 Mi
2.3 Missssion of ion of tthe bank:he bank:
∑
∑ Build confidence among the NRBs for investment.Build confidence among the NRBs for investment. ∑
∑ Provide fast, accurate and adequate customer service Provide fast, accurate and adequate customer service upholding businessupholding business ethics and transparency.
ethics and transparency. ∑
∑ Strengthen inflow of remittance.Strengthen inflow of remittance. ∑
∑ Create value for communities, societies and economies Create value for communities, societies and economies in which we operatein which we operate by ensuring growth and sustainability.
by ensuring growth and sustainability. ∑
∑ Matching technology with the help of well educated professionals andMatching technology with the help of well educated professionals and experienced sponsors of the Bank.
experienced sponsors of the Bank. ∑
∑ Create dignified working environment for Employees.Create dignified working environment for Employees. 2.4 V
2.4 Vision of ision of tthe Bhe Bank:ank:
To become exceptional brand in the financial sector by offering service excellence and To become exceptional brand in the financial sector by offering service excellence and creating value for everybody encompassing customers, shareholders, partners, society creating value for everybody encompassing customers, shareholders, partners, society and economy through transparency, technology, innovation & integrity.
and economy through transparency, technology, innovation & integrity. 2.5 G
2.5 Goal oal of of NRNRB GB Glolobal bal Bank:Bank:
To Provide “Great Experience” of Banking at
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2.6 Board of Directors:
Mr. Nizam Chowdhur
Mr. Nizam Chowdhuryy Mr. Belal AhmedMr. Belal Ahmed Chairman
Chairman Vice Vice ChairmanChairman
Mr. Ghulam Mohammed Mr. Ghulam Mohammed
Director Director
Mr. Mohd. Ataur Rahman Mr. Mohd. Ataur Rahman
Bhuiyan Bhuiyan Director Director
Mr.
Mr. Mohammed ShahjMohammed Shahjahanahan Meah Meah Director Director Dr. Mohammed Faruque Dr. Mohammed Faruque Director
Director Mr. Mohammad Manzoor AlamMr. Mohammad Manzoor Alam Seth Seth Director Director Mr. Osman Goni Mr. Osman Goni Director Director
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Mr. Rashed Uddin Mahmud Director Director Mrs. Maimuna Khanam Mrs. Maimuna Khanam Director Director Mr. Mohammad Morshedul Mr. Mohammad Morshedul Alam Alam Director Director Mr. M
Mr. Md. Jd. Jahangirahangir HossainHossain Director
Director
Mrs. Sarwar Jahan Maleque Mrs. Sarwar Jahan Maleque
Director Director Mr. Mohammad Fazlay Mr. Mohammad Fazlay Morshed Morshed Director Director
Mr. Subrata Kumar Bhowmick Mr. Subrata Kumar Bhowmick
Director Director Ms. Danny Chowdhury Ms. Danny Chowdhury Director Director
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2.7PProfrofile ile of of NRNRBBGGBB: :
P
Paarrttiiccuullaarr DDaattee Getting
Getting NOC NOC from from Bangladesh Bangladesh Bank Bank June June 19, 19, 20132013 Consent from BSEC for raising Paid up
Consent from BSEC for raising Paid up Capital
Capital
July 07, 2013 July 07, 2013
Date
Date of of Incorporation Incorporation from from RJSC RJSC July July 21, 21, 20132013 Date
Date of of Commencement Commencement of of Business Business July July 21, 21, 20132013 License from Bangladesh Bank for Head
License from Bangladesh Bank for Head Office
Office
July 25, 2013 July 25, 2013
Listed
Listed as as a a Schedule Schedule Bank Bank July July 29, 29, 20132013 Opening
Opening of of Head Head Office Office September September 09, 09, 20132013 License from Bangladesh Bank for Gulshan
License from Bangladesh Bank for Gulshan Corporate Branch
Corporate Branch
October 10, 2013 October 10, 2013
Operation
Operation of of Gulshan Gulshan Corporate Corporate Branch Branch October October 23, 23, 20132013 Tab
Table-le- 2(a2(a))
2.8
2.8 LList oist of tf the NRhe NRBGBGB B brbranchesanches: :
B
Brraanncchheess AAddddrreessss 1
1 GGuullsshhaan n CCoorrppoorraatte e BBrraanncchh Khandker Tower, 94, Gulshan Avenue, Gulshan 1,Khandker Tower, 94, Gulshan Avenue, Gulshan 1, Dha
Dhaka ka -- 12112122 2
2 MMoottiijjhheeeel l BBrraanncchh Modern Mansion 53, Motijheel C/A, Dhaka-1000.Modern Mansion 53, Motijheel C/A, Dhaka-1000. 3
3 NNaayya a PPaallttaan n BBrraanncchh Orchard Faruque Tower 72, NayaPaltan VIP Road,Orchard Faruque Tower 72, NayaPaltan VIP Road, Dhaka.
Dhaka. 4
4 DDhhaannmmoonnddi i BBrraanncchh "Rangs Panorama"(1st floor) Plot no.780(Old)& 80"Rangs Panorama"(1st floor) Plot no.780(Old)& 80 (New) Shatmosjid Road, Dhanmondi Residential (New) Shatmosjid Road, Dhanmondi Residential Area. Dhaka
Area. Dhaka 5
5 UUttttaarra a BBrraanncchh Plot No-10, Gausul Azam Avenue (1st & Plot No-10, Gausul Azam Avenue (1st & 2nd floor)2nd floor) Sector No-13,Uttara Model Town,Dhaka-1230 Sector No-13,Uttara Model Town,Dhaka-1230 6
6 BBaannaanni i BBrraanncchh Hotel Sweet Dream 60 Kamal Hotel Sweet Dream 60 Kamal Ataturk AvenueAtaturk Avenue Banani, Dhaka .
Banani, Dhaka . 7
7 MMaawwa a BBrraanncchh Dulal Plaza, South Medinimondol, Louhajung,Dulal Plaza, South Medinimondol, Louhajung, Munshigang
Munshigang 8
8 UUllookkhhoolla a BBrraanncchh Abdul Whab Sarkar Shopping Complex, 1st Floor,Abdul Whab Sarkar Shopping Complex, 1st Floor, Nagar , Kaligonj, Gazipur
Nagar , Kaligonj, Gazipur 9
9 BBeellddi i BBaazzaar r BBrraanncchh “Halima Bhaban” Beldi Bazar, P.O: Putina, P.S:“Halima Bhaban” Beldi Bazar, P.O: Putina, P.S: Rupgonj, Narayangonj
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100 AAsshhuulliia a BBrraanncchh “Monsur tower” Jamgara Gazirchat Madrasha P/S-“Monsur tower” Jamgara Gazirchat Madrasha P/S-Ashulia,Upazilla Savar Dist. Dhaka
Ashulia,Upazilla Savar Dist. Dhaka 1
111 PPaanntthhaappaatth Mh Maahhiilla Ba Brraanncchh Western Panthanibash Bir Uttam Kazi NuruzzamanWestern Panthanibash Bir Uttam Kazi Nuruzzaman Sarak, Panthapath, Kalabagan, Dhaka-1205
Sarak, Panthapath, Kalabagan, Dhaka-1205 1
122 MMoohhaakkhhaalli i BBrraanncchh Red Crescent Concord Tower, 17, Bir Uttam AKRed Crescent Concord Tower, 17, Bir Uttam AK Khandakar Road, Mohakhali, Dhaka-1212
Khandakar Road, Mohakhali, Dhaka-1212 1
133 KKaalliiaacchhaapprra Ba Brraanncchh Hazi Lutfur Rahman Super Market 6 No. PatuavangaHazi Lutfur Rahman Super Market 6 No. Patuavanga Union, P.O: Maizhati, Thana/Upazilla: Pakundia, Union, P.O: Maizhati, Thana/Upazilla: Pakundia, Kishorgonj
Kishorgonj 1
144 AAggrraabbaad Cd Coorrppoorraatte Be Brraanncchh Palm View (Ground Floor) 101, Agrabad C/A,Palm View (Ground Floor) 101, Agrabad C/A, Chittagong
Chittagong 1
155 PPaanncchhggaacchhiia a BBaazzaaaar r BBrraanncchh 69, West Bij69, West Bijoy Sing, Feni-oy Sing, Feni- Noakhali Road, Feni Noakhali Road, Feni Sador,Sador, Feni.
Feni. 1
166 GGuunnaabbaatti Bi Brraanncchh Chowdhury Tower, Gunabati, Chauddagram,Chowdhury Tower, Gunabati, Chauddagram, Comilla.
Comilla. 1
177 DDoohhaazzaarri i BBrraanncchh Sadhek Tower, Dohazari, Chandonish, Chittagong.Sadhek Tower, Dohazari, Chandonish, Chittagong. 1
188 PPaatthheerrhhaat t BBrraanncchh Station Market, Union-13, Noapara, Raozan,Station Market, Union-13, Noapara, Raozan, Chittagong Chittagong 1 199 CCooxx''s s BBaazzaar r LLiinnk k RRooaadd Branch Branch
‘Arif Market’, Chittagong-Cox’s Bazar Main Road ‘Arif Market’, Chittagong-Cox’s Bazar Main Road (Shahartoli L
(Shahartoli Link Road), Unoinink Road), Unoin-- 10 No. 10 No. Zilonga,Zilonga, P.O:Link Road, P.S: Cox's Bazar Sadar,
P.O:Link Road, P.S: Cox's Bazar Sadar, District: Cox'sDistrict: Cox's Bazar
Bazar 2
200 JJuubbiilleee e RRooaad d BBrraanncchh S.M.A Tower, Holding No: 178, Jubilee Road,S.M.A Tower, Holding No: 178, Jubilee Road, Chittagong.
Chittagong. 2
211 AAnnwwaarra a BBrraanncchh “Bandar Shopping Complex”, North Bandor, Mahal“Bandar Shopping Complex”, North Bandor, Mahal Khan Bazar, Anowara, Chittagong.
Khan Bazar, Anowara, Chittagong. 2
222 NNaassiirraabbaad d BBrraanncchh Afford Sultan Elysium, Holding No: 331/A, CDAAfford Sultan Elysium, Holding No: 331/A, CDA Avenue, Chittagong
Avenue, Chittagong 2
233 RRoowwsshhaan n HHaat t BBrraanncchh Chowdhury Tower, Rowshan Hat, Arkan Sarak,Chowdhury Tower, Rowshan Hat, Arkan Sarak, Chandanaish, Chittagong.
Chandanaish, Chittagong. 2
244 AAddhhuunnaaggaar r BBrraanncchh Islamia Plaza” Uttar Horina Ghatiarpara , P/O-Islamia Plaza” Uttar Horina Ghatiarpara , P/O-Adhunagar,P/S-Lohagara Dist-Chittagong. Adhunagar,P/S-Lohagara Dist-Chittagong. 2
255 NNaannddiiaappaarra a BBaazzaar r BBrraanncchh “New york plaza” P/O-Naneiapara ,Mouja-“New york plaza” P/O-Naneiapara ,Mouja-Bagpanchra P/S-Sonaimuri,Dist-Noakhali Bagpanchra P/S-Sonaimuri,Dist-Noakhali 2
266 KKhhaattuunnggoonnj j BBrraanncchh “Sobhan Bhaban”601 Ramjoy Mohazon Lane,Post“Sobhan Bhaban”601 Ramjoy Mohazon Lane,Post Office Goli 35 No Baksir Hat, Ko
Office Goli 35 No Baksir Hat, Kotwali,Chittagongtwali,Chittagong 2
277 FFeenni i BBrraanncchh Nurjahan Plaza, 202 S.S.K Road (East side of JahiriaNurjahan Plaza, 202 S.S.K Road (East side of Jahiria Mosque) Feni Sadar, Feni.
Mosque) Feni Sadar, Feni. 2
288 SShhiinndduurrppuur r BBrraanncchh Chowdhury Center, Shindurpur Bazar,Chowdhury Center, Shindurpur Bazar, Dagonbhuiyan, Feni
Dagonbhuiyan, Feni 2
299 PPaattiiyya a BBrraanncchh Delal Miah Shopping Complex 703, Station Road,Delal Miah Shopping Complex 703, Station Road, Patiya, Chittagong.
Patiya, Chittagong. 3
300 KKaasshhiippuur r BBaazzaar r BBrraanncchh Madina Tower Union: Barogaon, P.O: Moheshgonj,Madina Tower Union: Barogaon, P.O: Moheshgonj, Upazilla: Sonaimuri, Dist: Noakhali
In
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311 DDaakkbbaanngglla a BBaazzaar r BBrraanncchh FatemFatema Mara Market Mouket Mouza-za- MirjapMirjapur, ur, UnionUnion-- 3No.3No. Mangalkandi, Sonagazi, Feni
Mangalkandi, Sonagazi, Feni 3
322 KKhhuullnna a BBrraanncchh Khan Plaza; Holding No. 76 Khan Plaza; Holding No. 76 KDA Avenue, Sonadanga,KDA Avenue, Sonadanga, Khulna.
Khulna. 3
333 BBooggrra a BBrraanncchh Saikat Complex; Holding No. 141-01, Sharpur Road,Saikat Complex; Holding No. 141-01, Sharpur Road, Bogra Sadar, Bogra.
Bogra Sadar, Bogra. 3
344 SSyyllhheet t BBrraanncchh Optimum Tower, 66 Chayatoru VIP Road, LamabazarOptimum Tower, 66 Chayatoru VIP Road, Lamabazar 3
355 NNoowwaabbppuur r BBrraaaanncchh Nawabpur Road Branch at Wari, Dhaka Nawabpur Road Branch at Wari, Dhaka 3
366 CCooxx’’ssbbaazzaarr NEW BranchNEW Branch 3
377 BBaasshhkkhhaallii,, ChambolChambolBashkhali,Bashkhali,Chittagong.Chittagong. Table-2(b)
Table-2(b)
2.9
2.9PProductroducts and s and sserviceervicess::
NRBGB is offering the following products or services to the
NRBGB is offering the following products or services to the client for financing differentclient for financing different purpose that fulfill the requirements of the bank and
purpose that fulfill the requirements of the bank and have good return to thehave good return to the investment as well as satisfy the
investment as well as satisfy the client.client.
ÿ
ÿ Retail Banking Products:Retail Banking Products:
This bank offers various products of retail banking such This bank offers various products of retail banking such
as-∑
∑ NGB DPS (Allow to build up savings through NGB DPS (Allow to build up savings through regular monthly deposit)regular monthly deposit) ∑
∑ NGB Double Benefit ( Help to double deposited money oNGB Double Benefit ( Help to double deposited money o n maturity)n maturity) ∑
∑ Fixed Deposit (Higher interest on savings for long term invesFixed Deposit (Higher interest on savings for long term inves tment)tment) ∑
∑ NGB Professionals Loan (Personal loan facility for self-employed professionals likeNGB Professionals Loan (Personal loan facility for self-employed professionals like doctors, IT Professionals, engineers & mariners etc.)
doctors, IT Professionals, engineers & mariners etc.) ∑
∑ NGB Monthly Benefit (Helps to earn extra income from every month of depositedNGB Monthly Benefit (Helps to earn extra income from every month of deposited money which
money which lets to earn lets to earn yearly benefityearly benefit every monthevery month) Senior Ci) Senior Citizen Benefit Pltizen Benefit Planan (Benefit plan for the senior citizen to carry out day-to-day banking transactions (Benefit plan for the senior citizen to carry out day-to-day banking transactions independently). NGB Pre-Paid Card
independently). NGB Pre-Paid Card ∑
∑ NGB Debit CardNGB Debit Card ∑
∑ NGB Executive (term loan facility for any NGB Executive (term loan facility for any legitimate purpose designed especially forlegitimate purpose designed especially for Salaried Executives at different Corporate both permanent
In
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∑ NGB Salary Account (employer can credit monthly salary/paycheck NGB Salary Account (employer can credit monthly salary/paycheck every month willevery month will credit to account)
credit to account) ∑
∑ NGB Festivals (to meet festival expenses)NGB Festivals (to meet festival expenses) ∑
∑ NGB Freshers (For students)NGB Freshers (For students) ∑
∑ NGB Junior (For children aged between 3 to 18 years but account is operated byNGB Junior (For children aged between 3 to 18 years but account is operated by parents until Child attain his/her maturity (Age 18))
parents until Child attain his/her maturity (Age 18)) ∑
∑ NGB Marriage Loan (for covering the marriage expenses)NGB Marriage Loan (for covering the marriage expenses) ∑
∑ NGB Perfect (Allows an individual to manage savings and NGB Perfect (Allows an individual to manage savings and transaction simultaneously)transaction simultaneously) ∑
∑ NGB Queen ( An interest bearing account NGB Queen ( An interest bearing account designed exclusively for woman)designed exclusively for woman) ∑
∑ NGB Travelers (A “Travel purpose” loan NGB Travelers (A “Travel purpose” loan which means the applicant has to declarewhich means the applicant has to declare his/her Inland/Outland travel purpose.
his/her Inland/Outland travel purpose.
ÿ
ÿ Loan productsLoan products
The loan and advance products are: The loan and advance products are:
∑
∑ Personal LoanPersonal Loan o Car Loan o Car Loan o House Loan o House Loan o Education Loan o Education Loan ∑
∑ Project Financing.Project Financing. ∑
∑ Working Capital FinancingWorking Capital Financing ∑
∑ Agricultural FinancingAgricultural Financing ∑
∑ Consumer FinancingConsumer Financing ∑
∑ Lease FinancingLease Financing ∑
∑ SME FinancingSME Financing ∑
∑ House Building FinancingHouse Building Financing ∑
∑ Import FinancingImport Financing ∑
∑ Export FinancingExport Financing ∑
∑ NGB Adhoc LoanNGB Adhoc Loan ∑
∑ NGB Travel LoanNGB Travel Loan ∑
In
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∑ NGB Executive LoanNGB Executive Loan ∑
∑ NGB Festival LoanNGB Festival Loan ÿ
ÿ Foreign Trade product:Foreign Trade product:
Foreign Trade Products that is offered by NRB are as under: Foreign Trade Products that is offered by NRB are as under:
∑
∑ Letter of Credit (L/C)Letter of Credit (L/C) ∑
∑ Back to Back Letter Back to Back Letter of Credit (BTB L/C)of Credit (BTB L/C) ∑
∑ Foreign Demand Draft (FDD)Foreign Demand Draft (FDD) ∑
∑ IDBC(Inland Brick to Brick Local L/C)IDBC(Inland Brick to Brick Local L/C) ∑
∑ IDBP(Inland Documents Bill Purchase)IDBP(Inland Documents Bill Purchase) ∑
∑ Remittance products:Remittance products:
o
o Pay Order (PO)Pay Order (PO) o
o Demand Draft (DD)Demand Draft (DD)
ÿ
ÿ Other Service Products:Other Service Products: ∑
∑ Corporate BankingCorporate Banking ∑
∑ Tele BankingTele Banking ∑
∑ SMS BankingSMS Banking ∑
∑ ATM cardATM card ∑
∑ Mobile bankingMobile banking ∑
In
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2.100 OOperational Netwperational Network Oork Organ gramrgan gram of NRof NRB B GGlobal Blobal Bank: ank:
Organ gram
Organ gram of NRBGB accordof NRBGB according to Rank ing to Rank of Function:of Function: Managing Director
Managing Director
Deputy Managing Director Deputy Managing Director
Figure-2(a) Figure-2(a)
Organogr
Organogram am of of NRNRBGBGB acB acccordiording tng to Grade o Grade
M
Maannaaggiinngg DDeeppuuttyy SSeenniioorr EExxeeccuuttiivve e VViiccee SSeenniioor r VViiccee VViicce e PPrreessiiddeenntt D
Diirreeccttoorr MMaannaaggiinngg ExxeE eccuuttiivvee PPrreessiiddeenntt PresidentPresident Director
Director Vice PresidentVice President
F
Fiirrsst t VViiccee SSeenniioor r AAssssiissttaanntt AAssssiissttaanntt First AssistantFirst Assistant
Senior Senior Principle
Principle PrinciplePrinciple P
Prreessiiddeenntt VViicce e PPrreessiiddeenntt VViiccee VViicce e PPrreessiiddeenntt OOffffiicceerr OOffffiicceerr President
President
Senior Officer
Senior Officer OfficerOfficer
Junior Junior O
Offffiicceerr AAssssiissttaanntt TTrraaiinniinngg Officer Officer Assistant Assistant Officer Officer Figure0-2(b Figure0-2(b Head of
Head of Head of Head of HHeeaad d ooff HHeeaad d oof f HHeeaad d ooff HHeeaad d oof f Branch
Branch Research &Research & SSmmaalll l && RReettaaiill AdAdmmiinniissttrraattiioonn IInntteerrnnaattiioonnaall ((HHO O BBRR)) DDeevveellooppmmeenntt MMeeddiiuumm BBaannkkiinngg ((HHO O AADD)) DDeeppaarrttmmeenntt
(HO R&D)
(HO R&D) EEnntteerrpprriissee ((HHO O RRBB)) (HO ID)(HO ID) (HO SME)
(HO SME)
Head of
Head of Head of Head of Head of Head of Head of Head of Head of Head of H
Huummaann CCrreeddiit t RRiisskk FFiinnaanncce e && CCrreeddiitt IInnffoorrmmaattiioon n && Resource
Resource ManagementManagement AccountAccount ((HHO O CCRR)) TTeecchhnnoollooggyy (HO HR)
In
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Organ gramam of NRof NRBBGGB B accaccordiording tng to Ro Rank of ank of BBranch ranch
Fig
Figure –ure – 2(c2(c))
2.11
2.11NRNRB B GGlobal Bank Tlobal Bank Trairaining Institning Institutute:e:
The training institute of NRB Global Bank Limited (NGB) started its
The training institute of NRB Global Bank Limited (NGB) started its journey atjourney at Panthopath in the city on Sunday through a
Panthopath in the city on Sunday through a Foundation training programme for theFoundation training programme for the bank's officials. The bank's honorable chairman Mr.
bank's officials. The bank's honorable chairman Mr. Nizam Chowdhury inaugurated theNizam Chowdhury inaugurated the new training institute as the chief guest. Among others,
new training institute as the chief guest. Among others, Additional Managing DirectorsAdditional Managing Directors Md. Go
Md. Golam Sarwlam Sarwar &ar & R Q M ForR Q M Forkan, prinkan, principal cipal of traiof training ining institnstitute, hute, higher igher officialofficials of ths of thee bank were present in the
bank were present in the inaugural ceremony. All modern training facilities are availableinaugural ceremony. All modern training facilities are available at the training institute. A total 30 officers from the branches and Head Office of the at the training institute. A total 30 officers from the branches and Head Office of the bank took part in the
In
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C
Ch
haap
ptteerr-- T
Th
hrreeee
Theoretical Aspects
Theoretical Aspects
In
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3.1 Humuman Ran Resesourource ce MManaanagement gement
Human Resource Management (HRM) is the function within an organization that focuses Human Resource Management (HRM) is the function within an organization that focuses on recruitment of, management of, and providing direction for the people who work in on recruitment of, management of, and providing direction for the people who work in the organization. It is the process of procuring, developing, maintaining and the organization. It is the process of procuring, developing, maintaining and compensating a given workforce.
compensating a given workforce.
HRM is the set of organizational activities directed at attracting, developing, maintaining HRM is the set of organizational activities directed at attracting, developing, maintaining an effective workforce to achieve
an effective workforce to achieve the organizational objective effectively and efficiently.the organizational objective effectively and efficiently. 3.2 Huma
3.2 Human Rn Resesourource Pce Planlanninning g
Human resource planning has traditionally been used by organizations to ensure that Human resource planning has traditionally been used by organizations to ensure that the right person is in the right job at the right time. Under past conditions of relative the right person is in the right job at the right time. Under past conditions of relative environmental certainty and stability, human resource planning focused on the short environmental certainty and stability, human resource planning focused on the short term and was dictated largely by line management concerns. As human resource term and was dictated largely by line management concerns. As human resource planners involve themselves in more programs to serve the needs of the business, and planners involve themselves in more programs to serve the needs of the business, and even influence the direction of the business, they face new and increased even influence the direction of the business, they face new and increased responsibilities and challenges.
responsibilities and challenges. 3.3 Huma
3.3 Human Rn Resesourource Fce Functunction ion
The role of human resource management is to plan, develop, and administer policies
The role of human resource management is to plan, develop, and administer policies
and programs designed to make expeditious use of an organization’s human resources. and programs designed to make expeditious use of an organization’s human resources. It is that part of management which is concerned with the people at work and with their It is that part of management which is concerned with the people at work and with their relationship within an enterprise. Its objectives are:
relationship within an enterprise. Its objectives are: ÿ
ÿ the effective utilization of human resources;the effective utilization of human resources; ÿ
ÿ desirable working relationships among all membersdesirable working relationships among all members of the organization; andof the organization; and ÿ
ÿ Maximum individual development.Maximum individual development.
The major functional areas in human resource management are:
The major functional areas in human resource management are: ÿ
ÿ planning,planning, ÿ
ÿ staffing,staffing, ÿ
ÿ employee development, andemployee development, and ÿ
In
Intteernrnsshhip ip RReeppoort rt oof f ““TTraraininining g & & DDeevveeloloppmmeenntt””. . A A ssttuuddy y oon n NNRRB B GGlolobbaal l BBaannkk PPaagge e 22 Figure 3.(a): Functions of HRM
Figure 3.(a): Functions of HRM
3.4 T
3.4 Trairaining anning and Ded Developmentvelopment: :
Training is a learning experience in that it seeks a relatively permanent change in an Training is a learning experience in that it seeks a relatively permanent change in an individual that will
individual that will improve the ability to improve the ability to perform on the job. perform on the job. WeWe typically say trainingtypically say training can involve the changing of skills, knowledge, attitudes, or behavior. It may mean can involve the changing of skills, knowledge, attitudes, or behavior. It may mean changing what employees know, how they work, their attitudes towards their work, or changing what employees know, how they work, their attitudes towards their work, or their interaction with their coworkers or supervisor.
their interaction with their coworkers or supervisor.
For our purposes, we will differentiate between employee training and employee For our purposes, we will differentiate between employee training and employee development for one particular reason.
development for one particular reason.
Staffing
Staffing
ÿ
ÿ Manpower Plan andManpower Plan and forecasting.
forecasting. ÿ
ÿ Job Analysis.Job Analysis. ÿ
ÿ Demand and supply ofDemand and supply of Human Resource. Human Resource. ÿ ÿ Recruitment.Recruitment. ÿ ÿ Selection.Selection. ÿ ÿ Placement.Placement.
Training and Development Training and Development
ÿ
ÿ Orientation.Orientation. ÿ
ÿ Socialization.Socialization. ÿ
ÿ Training andTraining and ÿ ÿ Development.Development. ÿ ÿ PerformancePerformance appraisal. appraisal. ÿ ÿ CareerCareer development. development. ÿ ÿ OrganizationalOrganizational development. development. Maintenance Maintenance ÿ
ÿ Safety andSafety and health. health. ÿ ÿ Communication.Communication. ÿ ÿ GrievanceGrievance Handling. Handling. ÿ ÿ Labor- Labor-Management Management Relation. Relation. ÿ ÿ Counseling.Counseling. ÿ ÿ Discipline.Discipline. Retaining Retaining ÿ ÿ Compensation.Compensation. ÿ
ÿ Benefits, serviceBenefits, service and wellness and wellness program. program. ÿ
ÿ Motivation, jobMotivation, job satisfaction and satisfaction and morale. morale. ÿ ÿ EmployeeEmployee commitment. commitment. ÿ ÿ EmpowermentEmpowerment and participation. and participation. Separation Separation ÿ ÿ Turnover.Turnover. ÿ ÿ Retirement.Retirement.
HRM
HRM
In
Intteernrnsshhip ip RReeppoort rt oof f ““TTraraininining g & & DDeevveeloloppmmeenntt””. . A A ssttuuddy y oon n NNRRB B GGlolobbaal Bl Baannkk PPaagge e 2211 Although both are similar in the methods used to affect learning, their time frames Although both are similar in the methods used to affect learning, their time frames differ. Training is more present
differ. Training is more present
‐‐
day oriented; its focus is on individuals’ current jobs,day oriented; its focus is on individuals’ current jobs, enhancing those specific skills and abilities to immediately perform their jobs. For enhancing those specific skills and abilities to immediately perform their jobs. For example, suppose you enter the job market during your senior year of college, pursuing example, suppose you enter the job market during your senior year of college, pursuing a job as a marketing representative. Ala job as a marketing representative. Although you havethough you have a degree in Marketing, wa degree in Marketing, when youhen you are hired, some training is in order. Specifically, you’ll need to learn the company’s are hired, some training is in order. Specifically, you’ll need to learn the company’s policies and practices, product information, and other pertinent selling practices. This, policies and practices, product information, and other pertinent selling practices. This, by definition, is job
by definition, is job
‐‐
specific training, or training that is designed to make you morespecific training, or training that is designed to make you more effective in your current job.effective in your current job. 3.5 T
3.5 Trairaining ning
It is the learning process that involves the acquisition of knowledge, sharpening of skill, It is the learning process that involves the acquisition of knowledge, sharpening of skill, concept rules or
concept rules or changing of changing of attitudes and attitudes and behaviors to enhance behaviors to enhance to performanceto performance ofof employees Training is activity leading to skilled behavior.
employees Training is activity leading to skilled behavior. ∑
∑ It’s not what you want in It’s not what you want in life, but it’s knlife, but it’s knowing owing how to reach it.how to reach it. ∑
∑ It’s not where you want to It’s not where you want to go, but it’s kngo, but it’s knowing owing how to gate there.how to gate there. ∑
∑ It’s not It’s not how high how high you want you want to rise, to rise, but it’s but it’s knowing knowing howhow to take oto take off.ff. ∑
∑ It may not be quite the outcome you were aiming for, but it will be It may not be quite the outcome you were aiming for, but it will be an outcome.an outcome. ∑
∑ It’s not what you dream of It’s not what you dream of doing bat it’s having the knowledge to do it.doing bat it’s having the knowledge to do it. ∑
∑ It’s not a sat It’s not a sat of goals, but it’s more like a vision.of goals, but it’s more like a vision. Training is about
Training is about knowing where knowing where youyou sand ( no sand ( no matter how goomatter how good or bad thd or bad the currente current situation looks) at present and where you will be after some point of time, training is situation looks) at present and where you will be after some point of time, training is about acquisition of knowledge, skill and abilities (KSA) through professional about acquisition of knowledge, skill and abilities (KSA) through professional development.
development. 3.6 L
3.6 Learninearning: g:
Learning has been described as a relatively permanent change in behavior that occurs as Learning has been described as a relatively permanent change in behavior that occurs as a result of practice or experience. It may be simply a sustain (unlearning a bad habit) or a result of practice or experience. It may be simply a sustain (unlearning a bad habit) or it may be a modification (adjusting new knowledge to old). What is learning is gradually it may be a modification (adjusting new knowledge to old). What is learning is gradually change. The learning behavior differs from one another
change. The learning behavior differs from one another that is selective.that is selective. There are some principles of
In
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ÿ Learning is individualLearning is individual ÿ
ÿ Motivation is the keyMotivation is the key ÿ
ÿ Relevance of learning experience should be clear to the learnerRelevance of learning experience should be clear to the learner ÿ
ÿ “Feedback” to learner is important.“Feedback” to learner is important.
3.7
3.7 EEmplmployee oyee OrientaOrientattion: ion:
New employee orientation is the process that is used for welcoming a new employee New employee orientation is the process that is used for welcoming a new employee into an organization. New employee orientation, often spearheaded by a meeting with into an organization. New employee orientation, often spearheaded by a meeting with the Human Resources department, generally contains information about safety, the the Human Resources department, generally contains information about safety, the work environment, the new job description, benefits and eligibility, company culture, work environment, the new job description, benefits and eligibility, company culture, company history, the organization chart and anything else relevant to working in the company history, the organization chart and anything else relevant to working in the new company.
new company. 3.8 E
3.8 Empmployloyee See Socialocializatizationion: :
Organizational socialization is the process through which organizational culture is Organizational socialization is the process through which organizational culture is perpetuated; by which newcomers learn the appropriate roles and behaviors to become perpetuated; by which newcomers learn the appropriate roles and behaviors to become effective and participating members.
effective and participating members.
3.9 Traditional and Modern Approaches of Training and Development:
3.9 Traditional and Modern Approaches of Training and Development:
ÿ
ÿ Traditional ApproachTraditional Approach – – In the past, most of the organizations never used toIn the past, most of the organizations never used to believe in training. They were holding the traditional view that managers are believe in training. They were holding the traditional view that managers are born and not made. There were also some views that training is a very costly born and not made. There were also some views that training is a very costly program and it doesn’t bring any benefit which is worthless. Organizations used program and it doesn’t bring any benefit which is worthless. Organizations used to believe more in executives pinching. But now the scenario seems to be to believe more in executives pinching. But now the scenario seems to be changing.
changing.
ÿ
ÿ The Modern approach-The Modern approach- The modeThe modern approarn approachch of trainiof training and deveng and developmelopment isnt is that Bangladeshi Organizations have realized the importance of corporate that Bangladeshi Organizations have realized the importance of corporate training. Training is now considered as more of retention tool than a cost. The training. Training is now considered as more of retention tool than a cost. The training system has been changed to create a smarter workforce and yield the training system has been changed to create a smarter workforce and yield the best results
In
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3.10 Role of training
F
Figurigure 3.(b): Re 3.(b): Role of ole of TTrarainiining ng ÿ
ÿ Development of skills of employeesDevelopment of skills of employees – – Training and Development helps inTraining and Development helps in increasing the job knowledge and skills of employees a
increasing the job knowledge and skills of employees a t each level. It helps t each level. It helps toto expand the horizons of human intellect and
expand the horizons of human intellect and an overall personality of thean overall personality of the employees.
employees. ÿ
ÿ Optimum Utilization of Human ResourcesOptimum Utilization of Human Resources – – Training and Development helps inTraining and Development helps in optimizing the utilization of human resource that further helps the employee to optimizing the utilization of human resource that further helps the employee to achieve the organizational goals as well as their individual goals.
achieve the organizational goals as well as their individual goals. ÿ
ÿ Development of Human ResourcesDevelopment of Human Resources – – Training and Development helps to provideTraining and Development helps to provide an opportunity and broad structure for the development of human resources’ an opportunity and broad structure for the development of human resources’ technical and behavioral skills in an organization. It also helps the employees in technical and behavioral skills in an organization. It also helps the employees in attaining personal growth.
attaining personal growth. ÿ
ÿ ProductivityProductivity – – Training and Training and Development helpDevelopment helps ins in increasing the increasing the productivity productivity ofof the employees that helps the organization further to
the employees that helps the organization further to achieve its long-term goal.achieve its long-term goal. ÿ
ÿ Team spiritTeam spirit – – Training and Development helps in inculcating the sense of teamTraining and Development helps in inculcating the sense of team work, team spirit, and inter-team collaborations. It helps in inculcating the zeal to work, team spirit, and inter-team collaborations. It helps in inculcating the zeal to learn within the employees
learn within the employees
Business Business Environment Environment Changes and Changes and Challenges Challenges Learning and Learning and Implementation Implementation Business Business Excellence Excellence
In
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ÿ Organization CultureOrganization Culture – – Training and Development helps to develop and improveTraining and Development helps to develop and improve the organizational health culture and effectiveness. It helps in creating the the organizational health culture and effectiveness. It helps in creating the learning culture within the organization.
learning culture within the organization. ÿ
ÿ Organization ClimateOrganization Climate – – Training and Development helps building the positiveTraining and Development helps building the positive perception and feeling about the organization. The employees get these feelings perception and feeling about the organization. The employees get these feelings from leaders, subordinates, and peers.
from leaders, subordinates, and peers. ÿ
ÿ Obsolescence Prevention-Obsolescence Prevention- “Training and development programmers foster the“Training and development programmers foster the initiative and creativity
initiative and creativity ofof employees and helemployees and help to prevent p to prevent manpowermanpower obsolescence, which may be due to age, temperament or motivation, or the obsolescence, which may be due to age, temperament or motivation, or the inability of a person to
inability of a person to adapt him to technological changesadapt him to technological changes ÿ
ÿ QualityQuality – – Training and Development helps in improving upon the quality of workTraining and Development helps in improving upon the quality of work and work-life.
and work-life. ÿ
ÿ Healthy work-environmentHealthy work-environment – – Training and Development helps in creating theTraining and Development helps in creating the healthy working environment. It helps to build good employee, relationship so healthy working environment. It helps to build good employee, relationship so that individual goals aligns with organizational goal.
that individual goals aligns with organizational goal. Other Roles
Other Roles
ÿ
ÿ For an employers' organization to raise awareness among employers of the needFor an employers' organization to raise awareness among employers of the need for increased investment in the development of human capital as an essential for increased investment in the development of human capital as an essential condition for achieving competiveness.
condition for achieving competiveness. ÿ
ÿ In the training of personnel or human resource managers, given the fact thatIn the training of personnel or human resource managers, given the fact that their role still tends to be downgraded relative to other management functions their role still tends to be downgraded relative to other management functions such as finance, marketing and production. This role could also be undertaken such as finance, marketing and production. This role could also be undertaken through training support given to professional bodies like an institute of through training support given to professional bodies like an institute of personnel management.
personnel management. ÿ
ÿ An employers' organization should be able to influence the provision of trainingAn employers' organization should be able to influence the provision of training incentives to be offered to employers, through the tax system or training levies. incentives to be offered to employers, through the tax system or training levies. Numerous examples in countries abound which can provide useful ideas to Numerous examples in countries abound which can provide useful ideas to employers' organizations.
employers' organizations. ÿ
ÿ An employers' organization could develop training material to be used byAn employers' organization could develop training material to be used by enterprises for in-house training
In
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3.11 Inputnputs s of Traiof Training anning and Ded Development velopment
Any training and development program must contain inputs, which enable the Any training and development program must contain inputs, which enable the participants to gain skills, learn theoretical concepts
participants to gain skills, learn theoretical concepts and help acquire vision to look intoand help acquire vision to look into distant future. In addition to these there is
distant future. In addition to these there is a need to impart ethical orientation,a need to impart ethical orientation, emphasis on attitudinal changes and stress up
emphasis on attitudinal changes and stress upon decision making and problem solvingon decision making and problem solving capabilities.
capabilities. ÿ
ÿ Skills-
Skills-Training is imparting skills to employees. A worker needs skills to use machine and Training is imparting skills to employees. A worker needs skills to use machine and other
other equipment with least damage or equipment with least damage or scrap; this is basic withouscrap; this is basic without which a worker is nott which a worker is not abl
able to wore to work on mak on machichinesnes.. SamSame way eme way emploployeeyees like s like supsupervervisoisors, exers, exe cucu titiveve s s nene eded ss int
int erperp ersers onaona l l skiski llslls , , poppop ulaula rlyrly knknowown an as ps peoeoplple se skikilllls. s. InInteterprperersosonanal sl skikilllls as arere necessary to understand oneself and others too
necessary to understand oneself and others too and act accordingly.and act accordingly. ÿ
ÿ Education- Education-
The purpose of education is to teach theoretical concept and to develop a sense The purpose of education is to teach theoretical concept and to develop a sense of
of rereasasononining g anand d jjududggmemennt. t. HRHR specialists specialists understand understand the the importance importance ofof education in any training and development program. Many times organizations education in any training and development program. Many times organizations encourage employees to do course on a part time basis.
encourage employees to do course on a part time basis. ÿ
ÿ Development- Development-
Another component of a training and development, which is less skill oriented but Another component of a training and development, which is less skill oriented but stressed on knowledge. Knowledge about business environment, management stressed on knowledge. Knowledge about business environment, management principles and techniques, human relations, specific industry analysis and the like is principles and techniques, human relations, specific industry analysis and the like is useful for
useful for betterbetter management of management of the company.the company. ÿ
ÿ Ethics- Ethics-
There is a need for imparting ethical orientation to a training and development program. There is a need for imparting ethical orientation to a training and development program. There is on denial of the fact that ethics are largely ignored in business. Unethical There is on denial of the fact that ethics are largely ignored in business. Unethical practices abound in marketing, finance and production function in an organization. This practices abound in marketing, finance and production function in an organization. This does not mean that the HR manager is ab
does not mean that the HR manager is absolved of the responsibility. Ifsolved of the responsibility. If the production,the production, finance or marketing personnel indulge in unethical practices the fault rests on the HR finance or marketing personnel indulge in unethical practices the fault rests on the HR manager. It is his/her duty to enlighten all the employees in the organization about the manager. It is his/her duty to enlighten all the employees in the organization about the need for the ethical behavior.
In
Intteernrnsshhip ip RReeppoort rt oof f ““TTraraininining g & & DDeevveeloloppmmeenntt””. . A A ssttuuddy y oon n NNRRB B GGlolobbaal l BBaannkk PPaagge e 22 3.12
3.12TThe Fhe Five steps of Trainive steps of Training ing and and DeDevelopment velopment procesprocesss: :
The training programs consist of five steps The training programs consist of five steps
Figure 3. (c) Steps of Training and Development Figure 3. (c) Steps of Training and Development ÿ
ÿ Needs Analysis-Needs
Analysis-Needs analysis is the first step of the training process. It identifies the specific job Needs analysis is the first step of the training process. It identifies the specific job performance skills needed, assesses the prospective trainee’s skills and develops specific performance skills needed, assesses the prospective trainee’s skills and develops specific measurable knowledge and performance objectives based on
measurable knowledge and performance objectives based on any deficiencies.any deficiencies. ÿ
ÿ Instructional Design—Instructional Design—
In the second step instruction design individuals decide on compile and produce the In the second step instruction design individuals decide on compile and produce the training program content including work books exercises.
training program content including work books exercises. ÿ
ÿ Validation—Validation—
Validation is the third step in which the bugs are socked out of the training program by Validation is the third step in which the bugs are socked out of the training program by presentation it to a small representative audience.
presentation it to a small representative audience. ÿ
ÿ Implement the program—Implement the program—
The Fourth step’s to implement the program by actually training the targeted employee The Fourth step’s to implement the program by actually training the targeted employee group.
group. ÿ
ÿ Evaluation—Evaluation—
Fifth is an evaluation step in which management assesses the programs successes or Fifth is an evaluation step in which management assesses the programs successes or failures.
failures.
3.13
3.13TrainTraining Meing Methodsthods::
Various methods of training which are given below: Various methods of training which are given below:
Lectures, Demonstrations, Discussions, Computer based Training (CBT). Intelligent Lectures, Demonstrations, Discussions, Computer based Training (CBT). Intelligent tutorial system
tutorial system (ITS).Program (ITS).Program Instruction (PI) Instruction (PI) virtual Reality. virtual Reality. Behavioral approach is:Behavioral approach is: Games and simulations, behavior modeling, business games, case studies, equipment Games and simulations, behavior modeling, business games, case studies, equipment stimulators, in basket technique, role play.
stimulators, in basket technique, role play. Need Need analysis analysis Instructional Instructional design design Validation
Validation ImplementImplement EvaluationEvaluation the program
