ITSM @ HP Discover 2014
Presentation Sessions & Roundtables
Tuesday
RT3600 HP Service Manager Round Table 11:30 – 12:30 Roundtable DT2995 A Service Catalog Re-do: Consolidating and moving to an improved
workflow and implementing SLA to measure performance 5:30 – 6:00 Discover Theater Wednesday
BB3448 SPM Keynote (via PPM) 9:00 – 10:00 Business Breakout TB3453 What’s New With HP Service Anywhere 12:00 – 1:00 Technical Breakout TB3451 What’s New With HP Service Manager 10:30 – 11:30 Technical Breakout
BB3464 Utilizing HP’s Universal CMDB for open platform advanced discovery requirements 9:00 – 10:00 Fidelity DF3607 HP ITAM + CMS Discussion Forum 9:45 – 10:15 Discover Forum RT3603 HP Asset Manager Round Table 12:00 – 1:00 Round Table RT3602 HP Service Anywhere Round Table 4:30 – 5:30 Round Table Thursday
BB3462
Changing The Rules Of Service Management Customer Success With Service Anywhere
9:00 – 10:00 PointCickCare BB3225 Make Your Migration to HP Software Asset Management SAM a
success with process & tool techniques from Equifax 10:30 – 11:30 Equifax BB3334 Capabilities and technologies for the IT Service Broker within HP Propel 10:30 – 11:30 HP Propel BB3549
United Airlines – Achieve success with your migration to Service Manager 9.3
12:00 – 1:00 United Airlines BB3064
Data Center Transformation for GE Capital with HP CMS increases visibility, ensures compliance and lowers risk
1:30 – 2:30 GE Capital BB4301
It’s Time to Rip Off the Band-Aids - Lessons learned from a global go live and the move from want to need
3:00 – 4:00 Royal Bank of Canada
ITSM @ HP Discover 2014
Presentation Sessions & Roundtables
RT3604 HP Configuration Management System Round Table 10:30 – 11:30 Round Table RT3601 HP Service Manager Round Table 12:00 – 1:00 Round Table RT3605 HP Service Manager Integrations Round Table 1:30 – 2:30 Round Table DT3457 Mass Mutual - Obtain Incident & Problem Management in 90 days 9:45 – 10:15 Mass Mutual DT3099
Streamline your processes, empower your users, and cut out the middle man by implementing Service Request Catalog
12:45 – 1:15 McCormick
ITSM Demos
DEMO4261 Service Manager HP IT Service Management and HP Service Manager: Integration for ITIL DEMO4263 Asset Manager HP Asset Manager: Track business assets across their lifecycle DEMO4260 Service Anywhere HP Service Anywhere—simple, scalable SaaS DEMO4262 Universal CMDB, Universal Discovery, UCMDB
Browser, and UCMDB Configuration Manager HP Configuration Management System: Discover your enterprise
SPM End Cap Demo
DEMO4269 Service Anywhere HP software and the New Style of IT: Turn insight into action
Customer Advisory Board meetings:
ITAM & ITSM - Monday | 8:00 – 9:00am Breakfast, 9:00am – 5:30pm meetings, 12:30-1:30pm Lunch
and 6:00pm – 8:00 pm Cocktail Reception (for CAB members only)
Special Interest Group meetings:
ITSM @ HP Discover 2014
Presentation Sessions & Roundtables
Session Details
BB3448 SPM Keynote with Tony Sumpster and Daniel Lamb (HSSBC)
Attend this Key Note session to learn the latest news across HP’s Service & Portfolio Management solutions, including benefits and highlights of HP Service Anywhere, Propel, Service Manager, Asset Manager, Configuration Management System, and Project & Portfolio Management. Discover how to improve your IT Service & Portfolio Management efficiency including ticket reduction with HP’s connected intelligence based on HAVEn. Also, we have guest speaker Daniel Lamb from HSSBC to speak about their success with HP Products and Service, Asset & Configuration Management.
BB3462 Changing the Rules of Service Management Customer Success with Service Anywhere with Craig Schulz
PointClickCare changed the game in long-term care technology by delivering the first SaaS-based electronic health record software. With rapid growth and constant change, they outgrew their original ITSM solution and needed to find a solution that would help them improve their delivery and lifecycle processes. Come hear about their experience using Service Anywhere including moving to new updates under our continuous delivery model. BB2961 Service catalog and automating request fulfillment
Automating request fulfillment through a service request catalog can be a daunting task. View a successful, repeatable process for defining services and organizing your catalog, and then for collecting the requirements and workflows for each request. Join us to discuss a repeatable process in implementing a service request catalog, focusing on defining services, organizing the catalog, and working with business partners to collect requirements and vet a design with the user community. Hear a useful process for building your own catalog with ways to engage your internal customers in the design phase to facilitate adoption.
BB3225 Make Your Migration to HP Software Asset Management SAM a success with process & tool techniques from Equifax with Scott Hite and Mike Grainge
With the increasing popularity of HP Software Asset Management (SAM), migrating to the latest version of HP Universal Discovery and HP Software Asset Management promises numerous strategic and operational
advantages. Come listen to first hand migration experiences and how this will both advance and benefit your HP Software Asset Management implementations. You’ll be sure to learn some process and tool techniques to make your migration a success and reduce your IT Operational risk!
BB3464 Utilizing HP’s Universal CMDB for open platform advanced discovery requirements with David Brady and Doron Orbach
Fidelity has derived business value from HP’s Universal CMDB product using both out of the box content as well as more focused discovery and processing techniques, owing delivered value to the open platform design and
ITSM @ HP Discover 2014
Presentation Sessions & Roundtables
a highly agile service modeling strategy and the use of big data discovery with Hadoop for processing that is otherwise too expensive to undertake.
BB3334 Capabilities and technologies for the IT Service Broker within HP Propel with Joe Kim Many users of configuration management databases and configuration management systems don’t fully understand the potential business value of these technologies. Gain greater insight into the business benefits of implementing an HP Universal Configuration Management Database to support your IT operations and achieve your business goals.
BB3549 United Airlines – Achieve success with your migration to Service Manager 9.3 with Pat Sabol
United Airlines recently upgraded from Service Manager Version 7.11 to 9.3. Attend this session and you will hear first-hand from their experiences the lessons learned, pitfalls to avoid, and other key information as part their migration experience. Further to migration goals achieved, United Airlines will detail how they gained even more value out of Service Manager in their move to this current release.
BB4301 It’s Time to Rip Off the Band-Aids - Lessons learned from a global go live and the move from want to need with Matt Dowd
Royal Bank of Canada required a single ITSM strategic tool solution to support all of their business needs. Their primary objective was to transform IT Service Management to become a strategic asset within Technology and Operations focusing primarily on establishing enterprise standardization for all IT Service Management practices. The solution encompassed incident management, problem management, change management, service request management, knowledge management and configuration management processes have been deployed in a phased approach. ART (Adoption Readiness Tool) anchored the Management of Change/Training activities through this cultural transformation. Today, this successful solution is used by 8000 users within RBC.
BB3064 Data Center Transformation for GE Capital with HP CMS increases visibility, ensures compliance and lowers risk with Shankar Venkatraman, Jim Cinquegrana & Patrick Torney
Faced with a lack of visibility into its IT assets and the monumental task of moving thousands of infrastructure components, GE Capital partnered with HP Professional Services to ensure it had the technology solution and expertise needed to execute its Data Center Transformation (DCT) program with speed and without disrupting its business operations. Join us to hear how GE Capital leveraged HP Universal CMDB, HP Universal Discover, and HP PSO expertise to improve visibility, ensure compliance and lower risk.
TB3451 What’s New with HP Service Manager with Jacques Conand
Attend this session to hear HP product experts discuss and demonstrate the latest release of HP Service Manager and update you on investment themes for upcoming releases. You'll come away with a clear picture of what the software can do now and where it's headed.
ITSM @ HP Discover 2014
Presentation Sessions & Roundtables
TB3453 What’s New with HP Service Anywhere with David Baron
Attend this session to hear the very latest on HP Service Anywhere and learn about its strategy, direction, and roadmap. Understand how codeless configuration simplifies implementation and future upgrades. Discuss social service desk and integration capabilities. You’ll come away with a comprehensive view for what this software is able to do for your organization including ticket reduction with HP’s connected intelligence based on HAVEn. DT3457 Mass Mutual - Obtain Incident & Problem Management in 90 days with John Nastelin & Marianne Richi Learn from our best practices at Mass Mutual to accelerate your time-to-value when implementing Incident and Problem Management processes using HP tools. By attending you will gain key insights into how to quickly and effectively deploy Incident and Problem Management through real-world examples based on our complex environment.
DT2995 A Service Catalog Re-do: Consolidating and moving to an improved workflow and implementing SLA to measure performance with Cynthia Johnson, Brenda Grille &Eric Krueger
Volkswagen was looking to simplify their Service Catalog as well as off-load the workflow duties from their Development team to their process team. Let VW take you on their journey of consolidating their Service Catalog and implementing a new way to assign workflows to the Catalog items. Learn how implementing the SLA module for their new workflows allowed them to easily see how the teams are performing their delivery functions in Service Manager.
DT3099 Streamline your processes, empower your users, and cut out the middle man by implementing Service Request Catalog with Lynne Tomchuk
By implementing the Service Request Catalog and using it as our Service and Support Portal, McCormick
streamlined their time to execute, reducing calls and emails to our Global Solution Center (Help Desk) for ticket creation and routing, as well as enabling our end users. They can order hardware, software or services and track to final delivery or consumption. Come listen and learn from our experiences so you can gain value like we did with Service Request Catalog.
