Delivering
information-driven
excellence
A proven, innovative, multi-domain solution Stibo Systems develops a uniform enterprise software solution that promote better business performance through improved data management. Our proven, innovative solution delivers fast and tangible ROI. Organisations need a strong MDM capability to optimise their supply chains, provide differentiating customer experiences, seamlessly execute multi-channel commerce and enable meaningful performance management. Our STEP solution will enable your organisation to master data as a strategic asset and leverage efficiencies across all departments.
What is STEP?
Stibo Systems’ software solution STEP (Stibo Enterprise Platform) is a multi-domain Master Data Management platform including:
- Product Information Management - Customer Data Management - Digital Asset Management - Multi-channel Publishing - Business Process Management - Data Quality
- Portal Framework - Data Governance
STEP’s open architecture enables integration in open, standard formats within the enterprise landscape. Integrations typically range from straightforward point-to-point file exchange, through to complex event driven multipoint solutions in real time and we have integrated alongside various leading enterprise software platforms. With services ranging from project scoping and analysis, to development, implementation and support, Stibo Systems is the preferred choice among many of the world’s leading companies.
UNLOCKING THE BENEFITS OF
Multi-domain
Master Data
Management
In a highly competitive, global economy where data is now a core enabler, industry
leaders are increasingly turning to Stibo Systems to consolidate and improve the
reliability of their master data. Stibo Systems’ STEP Master Date Management
platform is instrumental in increasing revenue. Having one central repository
of master data, gives you one single view of information, eliminating costly
inefficiencies, adding significant business value.
Key information
Company founded: 1794 Geographic spread: Global
Specialised in: Multi-domain Master Data Management
Master data domains: Product, Customer, Supplier & Asset
PRODUCT
Ensure accurate, detailed and consistent product information across the enterprise and multiple channels.
CUSTOMER
Manage and maintain accurate, complete, comprehensive and timely customer data across the enterprise and to all channels.
SUPPLIER
Streamline supplier data consistency and vendor related data to quickly onboard, evaluate and manage suppliers.
ASSET / LOCATION
Create one version of the truth of your strategic assets throughout the value chain.
PRODUCT INFORMATION MANAGEMENT (PIM)
Enterprises across the globe use Stibo Systems’ STEP solution as the central hub to manage and distribute product data. STEP’s functional richness, strong data modelling and powerful workflow capabilities cultivate and maintain a robust information supply chain by efficiently gathering, managing, and distributing product master data.
Benefits
• Improve cross-sell and up-sell • Reduce time-to-market • Improve search optimisation
• Support automated supplier data on-boarding • Optimise promotions and merchandising • Increase sales and improve competitiveness • Reduce product returns
• Reduce duplication across the enterprise
• Simple integration to operational systems and digital channels
• Support data consistency with data governance and data quality
• Create multi-variant content for different regions, versions and languages
• Support internationalisation
CUSTOMER DATA MANAGEMENT
Stibo Systems’ multi-dimensional customer view creates a single source of truth for customer data. Its comprehensive functionality enables organisations to capture, cleanse, and manage customer data. Standardisation and correction of names and addresses, and elimination of duplicate records helps enrich and maintain the customer profile. This enables true business insight across multiple lines of business within an enterprise, providing a deeper understanding of the customer relationship.
Benefits
• Increase revenue opportunities through understanding total spend (revenue) and value (margin) of customers, along with cross-sell and up-sell opportunities
• Improve marketing efficiency through substantial reduction of customer duplicates and identification of households, as well as improved customer profiling and segmentation
• Increase customer loyalty through improved customer experiences based on high confidence customer recognition regardless of channel or touchpoint • Reduce inefficiencies, agree and align the single view
of the customer across all departments
• Improve compliance performance, reducing the risk of regulatory fines and negative public opinion
STIBO ENTERPRISE PL ATFORM
Having a single, consistent view of master data across the enterprise delivers
significant operational efficiencies, improves business performance, inspires
confidence, and accelerates speed-to-market. In fact, Stibo Systems’ clients
continually discover and report new strategic benefits from their STEP
implementations.
We evaluated two other systems, but STEP came out a clear winner. It quickly became apparent
in our evaluation that the system would be able to perform well in a much more complex
environment with many more products and across websites, stores, and catalogues.
Product
Revenue
Business Systems
Supplier Customer Asset / Location
ERP
Multi-channel Performance
Partners
Service Business agility
Risk management
SUPPLIER MASTER DATA MANAGEMENT
STEP provides organisations with a single source of master and performance data that enables cost efficiencies and increases ROI. Our integrated technology platform centralises data, eliminating the traditional silos of supplier data that exist in legacy systems. STEP’s Supplier Portal improves supplier data on-boarding and provides the necessary management tools to improve supplier performance. Benefits
• Supplier self-registration and product setup • Duplication and data correction
• Consistent and standardised information for each supplier
• Address validation • Contracts repository
• Relationships - linking multiple divisions to parent corporation
• Insurance certificate management • Performance analytics • Payment information • Risk monitoring • Credit checking • Compliance management • Vendor compliance • Spend analysis
• Approved and blacklisted vendors
LOCATION AND ASSET DATA MANAGEMENT
STEP’s architecture provides organisations with the ability to manage additional data domains. Location and asset master data can easily be standardised, allowing for improved visibility and management of often overlooked assets. Tracking these types of data domains allows companies to improve agility and become more responsive to changing business conditions.
Benefits
• Address and geocode validation
• Location type – store, office building, outlet, service centre, etc.
• Tracking of customers who frequent a location • Tracking of suppliers who deliver to specific locations • Location integration into all channels
• Feeds location information to Google Maps • Facilities maintenance
• Tracking of employees working at a specific location • Tracking of equipment
• Service contracts repository MASTER DATA SOURCE MASTER DATA SOURCE
MANAGE YOUR
DATA THE WAY
YOU
MANAGE YOUR COMPANY
Ressources Finances People Inventory Time
Data is your company’s most valuable asset.
MDM let you realize its full potential.
YOU MANAGE YOUR OTHER COMPANY ASSETS
WE SPEAK DATA...
Master Data is the single source of information that’s important to your business. In other words master data supports key business processes and transactions.
WHAT IS
MASTER
DATA?
WHAT IS MDM?
The goal of master data management is to provide an accurate, correct, current, complete and relevant source of master data to support business processes and transactions.
Master Data Management is the management of master data, a management discipline not just referring to hardware and software but a complete mindset about data as a strategic asset.
Governance
and policies Processes Tools Standards and best practices
THIS INCLUDES SUPPLIER DATA
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CUSTOMER DATA
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PRODUCT DATA
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COMMON
DATA MANAGEMENT
PROBLEMS
Most organizations large and small struggle with data management issues.
COMMON DATA MANGEMENT PROBLEMS INCLUDES
THE BENEFITS OF MASTER DATA MANAGEMENT INCLUDES
Data is commonly replicated across multiple silos where it isn’t properly managed or maintained.
VALUE OF
MDM
Master Data Management address data challenges by creating one single view of master data to support effective decision making and business processes.
Accurate, timely information improves decision making.
01
Improved customer satisfaction. For example, customers aren’t happy when bad data causes transactional errors.
03
on data. When that data is broken, so are your processes.
02
Data is copied to large numbers of systems where it becomes stale.
01
No one in the organization can agree on the master source of data.
02
Data accuracy issues trigger failures of business processes and transactions.
03
Decision makers make bad decisions based on bad data.
05
Decision makers don’t trust the data they use to make key decisions.
04
Reduction of information management costs. Organizations spend massive sums of money maintaining multiple copies of master data.
04
Decision makers
Data sources
INFORMATION-DRIVEN EXCELLENCE
MASTER DATA SOURCE MASTER DATA SOURCEMASTER
DATA IS...
LOCATION DATALeveraging Stibo Systems’ deep experience and its proven Master Data Management platform,
we can ensure success in achieving our eCommerce objectives and more importantly,
continue to meet the unique and growing needs of our customers.
WHEN SUCCESS MAT TERS
What makes
Stibo Systems
different?
UNPARALLELED TRACK RECORD
No other vendor can match Stibo Systems’ proven track record in the product MDM domain. This success stems from our rich product information management (PIM) and multi-channel publishing heritage. It’s also a result of managing product data for clients for more than 30 years—a commitment that requires a deep, fundamental understanding of the intricacies of product master data. Stibo Systems also has extensive vertical industry expertise and industry-specific capabilities not found in other organisations. Its referenceable client base of global market-leading companies includes Officeworks, GE, Siemens, SONY, Toys ‘R’ Us, Best Buy, Fujitsu, Philips and Thomas Cook.
Just as important, in an industry where few enterprise software systems remain operational in an organisation for more than short periods of time, many Stibo Systems customers have been running STEP for over 15 years. FINANCIAL SOUNDNESS
Founded more than 200 years ago and still privately held, the Stibo Group has strong financials and a top-tier Dun & Bradstreet credit rating—both of which are a rarity in an industry known for dubious ventures and rampant mergers and acquisitions.
With an average management tenure of more than 10 years, Stibo Systems provides a high degree of knowledge and expertise about its products and services and a higher level of service to its customers.
CULTURE, HISTORY AND LOCATION
Founded in 1794, the Stibo Group has a long history of service, innovation and adaptability. Through the years, we have transitioned from a traditional printing house to a global leader in the development and delivery of dynamic enterprise software solutions.
Stibo is a mature, financially stable organisation, and Stibo Systems is by far the most experienced player in Master Data Management.
RANKED HIGHLY BY LEADING ANALYSTS:
Leader in Gartner’s ‘Magic Quadrant for MDM of Product Data’ and highly ranked by Gartner analysts over the past six years.
Highest ranked in Ventana Research’s PIM Value Index for 2011 & 2012.
Cooper Lighting and Stibo Systems are the winners of the 2012 Ventana Research Leadership Award for Service and Supply Chain Excellence. Top Ranked since 2009 in It’s Time to Revisit Product Information Management (PIM).
For more information:
www.stibosystems.com.au [email protected]
+61 2 8404 4242
Stibo Systems is the global leader in multi-domain Master Data Management (MDM) solutions. Industry leaders rely on Stibo Systems to provide cross-channel consistency by linking product data, customer data , supplier data and other organisational assets. This enables businesses to make more effective decisions, improve sales and build shareholder value. During the last 30 years, Stibo Systems has helped leading global companies to develop a trusted source of operational information. A privately held subsidiary of the Stibo A/S group, which was originally founded in 1794, Stibo Systems’ corporate headquarters is located in Aarhus, Denmark.
