Amadeus Training Manual 190 (1)

(1)

AMADEUS

RESERVATION

&

TICKETING

(2)

Document control

Security level

Company Amadeus Qatar W.L.L

Department Training Services

Author Muhammad Zafar Minhas

Reviewed by Date

Approved by Date

Version Date Change Comment By

(3)

CHAPTER 1 Introduction to Amadeus Selling Platform

The Amadeus Selling Platform is a comprehensive browser-based front office platform designed specifically for travel agents.

Amadeus Selling Platform (Vista) offers you a graphical interface to the Amadeus system making it easier for you to sell travel, increase your productivity and focus on delivering great customer service.

Designed using the latest web technology, the intuitive graphical interface enables both new and expert users to make the most out of the Amadeus system.

The Graphic page provides intuitive access to familiar Amadeus host functionality for any agency. To complete a transaction, click on a button and fill in the blanks. You can book and price flights, reserve hotel rooms and cars, and view information on a full range of travel services. Pop-up instructions and explanations guide the novice user.

(11)

Signing In

To launch the Amadeus Selling Plat form Application, Start internet explorer and enter the URL (http://amadeusvista.com)

The Welcome page will display as:

Click on link at the left of the screen to initiate the application r sign-in.

(12)

In

the work areas you the Sign-In window, enter your agent sign details and password. Select would like to sign in to and click on sign in icon.

ou can also signing in to practice training. Y

(13)

lick on OK to start working C

(14)

ning Out on command page

us a e:

ode

Signing In / Sig

Two type of sign modes use in Amade r

1. Sign in to production m JI 2. Sign in to training mode JJ

Signing in to first available area, enter

JI0402ZM/GS

Explanation:

JI Sign in tra san ctio coden 2345XY Agent sign

/GS Slash followed by the duty code

Duty Codes

AS Agent sell (travel agents only) PR Programmer CE Customer engineer RC Space control

GS General sales agent SU Supervisor PD Pre/post departure agent TR TTY reject agent

or each terminal there are six work areas. W

F hen agents share a terminal,

each agent can work independently in a different area. When one agent uses a terminal, that Agent can use all six work areas. The areas are identified as

A, B, C, D, E, and F.

Signing Options

Sign-in entry to the first available area: JI 0000AA / GS Sign-in to work area A : JI A 0000AA / GS Sign-in to multiple areas: JI A/B/F0000AA/GS Sign-in to all work area: JI * 0000AA / GS

Sign-in with password JI 0000AA/GS – amadeus1

Display the status of work areas: JD

Re-display the Sign-in message: JB

Sign-in to Practice Training: JJ0000AA / GS

Sign-out of the current active area: JO

Sign-out of the specific area: JO B

Sign-out of multiple work areas, with the same agent: JO A/C/F

(15)

f you have a PNR displayed in a particular area, the system displays the essage PNR Present – please finish or ignore. You must ignore or end

s the PNR before you can sign out.

st 30 inutes, the terminal is automatically signed out.

ove between Areas

hen you sign in to more than one area, you can move from one to another y entering JM Followed by the work area you want to Move to.

or example:

JMB

f you want to move to another area where more than one agent is signed in the same Terminal, enter JM and the last two letters of your sign.

ove between Work Areas Options

rk area: JX C

I m

transact

The Amadeus system scans all signed-in terminals at 30-minute intervals. If you have not performed a transaction on your terminal within the la

m

M

W b F I to

For example:

JMXY

M

Sign in to another wo

Move to a specific work area: JMB

Move to a work area by agent Sign: JM AA

Suspend a work area temporarily: JS

NOTE:

Please don’t share your password with any one nor leave a written trace of it, Sign-out of your account when you leave your desk, Change your password at least every 90 days, and don’t re-use any of your last 12 passwords.

(16)

Sign-In, Enter:

JD

:

Status of Work Areas

To display Status of the work areas of System Response

Explanation:

CB2B00F Terminal number

8

DOH1A0980 Office id

AGY Pseudo city code as a travel agency

TM Time since last transaction in this area

MOD PRD for production, or TRN for practice training

SG Last two characters of agent sign

DT Duty code

LG Language code

TIME System time display (24:24hr clock)(12:12hr clock)

QCAT Queue category used for agent sign sorting

ACT Active queue

Q Active category

STATUS Status of Sign-in

(17)

al securit

he secur y the

security the local security functions

Amadeus allow many of the security features of an office to be maintained

ople in that office. Such a person is known as the local

ou can cre e sign to the sign bank if you have

SA or LSA rights.

ny security attributes that the LSA does not enter will take the values from

B

.

DUTA

-GS/

USN

-NISHAD

Tran

Loc

y

Many of t

Amadeus ity features in Amadeus are controlled centrally badministrator (ASA). However, in

by one or more pe

security administrator (LSA).

The LSA can create and maintain sign banks and security profiles for the agents in his or her office.

Creating an Agent Sign and Profile

Y ate an agent sign and add th A

A

the office default attributes. Example entry:

JGA1234A

DOHQR2104/

JGA saction code

1234AB New Agent Sign

.DOHQR2104 (.) Dot and followed by office id

/DUTA Slash, followed by Duty Code security attribute -GS Dash, followed by Duty Code (GS /AS / SU) /USN Slash, followed by Username Security attribute -NISHAD Dash, followed by User name

Deleting an Agent Sign

An agent sign can be deleted from the sign bank by Amadeus security

administrator (ASA) or the local security administrator (LSA). Example entry:

JGX1234AB

.

DOHQR2104

(18)

ommand Recall/History

ommand recall is a function that allows you to re-display your previous Entries. ransaction Code Description

C

C T

RE To recall your last entry

RE2 To recall the entry you made before last entry

The History function tab allows you to view what entries you have made:

(19)

ffice Profile Display

associated to an office id. The office id is tructured as follows, For Example office id: DOHQR2900

xplanation:

O

Every Amadeus terminal is s

E

OH City or airport code for terminal location D

QR Corporate code for airline, travel agency, hotel, car, etc… 2 Corporate qualifier code as travel agency

0 - System user airlines 6 - Tour provider 1 - Participating airlines 7 - Surface provider 2,3- Travel agencies 8 - Other provider 4 - Hotel provider 9 - Wholesaler 5 - Car provider

900 Office number

The office profile is the security record which controls many functional features at office level. An office profile record is attached to each existing

security reasons. To

(Office Id) or

PV / 65209896

(IATA Number)

“

office id. Many transactions check the office Profile for display your own office profile, enter: PV

To display the office profile for another office, enter:

PV / DOHQR2120

ANC

”

field of the office profile indicates the office has Authority

(20)

ustomised Itinerary/Invoice message

here are 40 customised itinerary/invoice message lines. They must be tored individually.

o update this field, enter, for example:

PVU/C01-TEXT

To delete the text in this field, enter:

PVU/C01-

between 01 and 40.the text can be 1-61 characters

C

T s T

'01' is the line number, long.

To add office opening hours (0800 – 2000 SAT – THU) PVU/OOH- 0800,2000:761234

(21)

ll the entries that can be used adeus central system. Online help is intended to provide you with e most up to-date support in the use of The Amadeus central system. The

stem, by entering: HELP or HE

CHAPTER 2 Amadeus Help

Online help contains a detailed description of a in the Am

th

information it contains is immediately updated as soon as functional enhancement is made to the system. You can display help Information any time, even before you sign in to the sy

You can also access help in the following ways: - By Subject index

- By Transaction code - By Quick path

The main subject index provides quick paths to various subjects. For xample, the fares subject Conta

e ins over 20 pages dealing with various

aspects of fares. To access the index for the "Fares” Subject,

ubject, and how le, t go t the trodu ge,

ction code used in the Amadeus system. (transaction code)

or example:

HE FQD

o access help pages, you have a choice of quick path entries, which all begin ith: HE

ou can find some of these quick paths listed in the main help index, or in the lphabetical index, or within a page. For example the quick Paths that can be sed to access help on ticketing are:

E TICKETING Enter:

HE FARES

The index provides a list of all the pages contained in that s to get to each page. For Examp o o in ction Pa Enter: GP INT

You can display help on every transa

To request help for A Transaction, enter: HE F T w Y a u H HE TICKET HE TIC

If you make a mistake in an entry, the system displays an error message. If is happens, you can Display online help for the transaction Code that you ntered incorrectly by entering:

HE

/

th e

(22)

f your error involves a multiple element entry, Amadeus displays the help age for the first Transaction code used in the Entry. The information in a elp page usually begins with an example of the basic entry you can use for

at application.

table of contents follows which lists the sections in the page and indicates ow to display them. For example, to move to the section starting on line

HE HE I p h th A h 106, enter: MS106

Amadeus Online Help Options

Help on Help:

Help on a specific transaction: HE NM

Help on a specific topic: HEPNR NAME Step-by-step instruction for common tasks: HE STEPS

Help on the last transaction entered: HE/

(23)

madeus Information System

IS is a central source of reference information available to all Amadeus sers. Some parts of AIS are updated by Amadeus, others by External providers.

pages at any time, even when you are not signed into madeus, you can display AIS and then

s page

madeus Information System Display Options

A

A u

You can display AIS

Amadeus. If you are working in A return to your previous activity.

You can move to the page you want to display by using special short commands called quick paths. For example, to access the Qatar Airway

enters:

GG

AIR

QR

To display main index of AIS topic enter:

GG

AIS

A

Display AIS INDEX: GGAIS

Airline in Amadeus: Access Level: GGPCAL ACC Airline in Amadeus: Function Levels: GGPCAL FUN List of carriers with origin countr : y GGPCAL AIR Amadeus functions supported by a specific airline: GGPCA LH List of airline having their own AIS pages: GGAIR AIS Information provided by a specif airline: ic GGAIR QR Airline's city information: GGAIR LH NYC

Information about Amadeus Cars: GGCAR

Information on a specific car company: GGCAR ZI Information about Amadeus Hotels: GGHTL

Information on a specific hotel chain: GGHTL SI Product announcements in Amadeus: GGNEWS

Weather forecast for a specific c y: it GGWEA JNB Information on specific Airport: GGAPT CDG Information on a specific country: GGCOU QA Information from a specific Amadeus ACO: GGAMA QA Information on Amadeus Input & Output codes: GGCODE

(24)

ncoding and Decoding

madeus uses codes to represent locations, companies, and equipment in the entries you use in Amadeus and the displays that are returned to you

d to be able to interpret the Codes you see and use.

you to:

cod for e hat y

CHAPTER 3 E

A

Therefore you nee

and De

ac

w

The Encode

code trans

tions allo

t

1- Display he e a full nam t ou enter

2- Display the full name for a code hat y t ou enter 3- In some cases, display a full list of codes

You can encode and decode:

Locations (Countries, Cities, States)

Companies (Airlines, Cars, Hotels, Rail)

Equipment (Cars, Aircraft)

To Encode an IATA Name: DAN (IATA Name) Examples: DAN London

DAN Heathrow

To Decode an IATA Code: DAC (IATA Code)

Examples: DAC LON

DAC LHR

Encoding and Decoding Options

Encode for Location: DAN RIYADH

Encode/Decode a country: DC QATAR

Encode/Decode a state: DNS WASHINGTON

Encode/Decode an airline: DNA EMIRATES

Encode/Decode an aircraft: DNE 747

Encode/Decode a Hotel: DNH MARRIOTT

Encode/Decode a car company: DNC AVIS

Decode City/Airport from three letters code: DAC LAX

List all Airports for City: DB NYC

Decode an airline 2 letter code: DNA GF

Decode an airline number: DNA 072 List the states for a country: DNS US

Nearest Ten Airports DAN CHICAGO/N Location start with letter ‘’A’’ in a country DAN A /FR

(25)

Conversion

You can add, multiply, subtract, and divide, as follows: TO DO THIS SYMBOL EXAMPLE Add ; DF120;25 Subtract - DF 30-20 Multiply * DF 30*3 Divide / DF 20/2

You can calculate the base fare, total fare, or sales tax by adding a subtracting a percentage from the total. For oth adding and subtracting, the entry is the same:

DF

370 P

10

ar

percentage to the base fare, or b

You can use the DD transaction as:

A calend : To display days of the week, dates, and the number of days between different dates.

A clock:To display the time at different locations, time differences, and elapsed Flight times.

To display the day of the week for a specific date in the current year, enter, or example:

DD

31DEC

ystem Response: F S FRI31DEC10

To display the day of the week for a specific date in another year, specify the ear, Enter:

DD

04FEB

09

y

System Response: WED04FEB09

To display the system date, enter:

DD

System Response:

System Time is 0946/0946A on THU07OCT10

You can display the following times:

nt time for anywhere in the world 1- The curre

2- The time difference between any two locations 3- The time in one city relative to another 4- The elapsed flying time between two cities

Current time in another city and difference between that city and your own, Enter:

DD

LON

(26)

nother city,

flying time between two cities, enter for example:

AR

1335/LAX

1720

Time in another city compared to a specified time to a Enter:

DD

LON

1800/

NYC

To display the elapsed

DD

P

Explanation:

DD Transaction code PAR Code for city of departure 1335 Departure time

/ Separator

LAX Code for city of arri al v 1720 Arrival time

DD

SYD

To display the date for a specific city, enter, for example: ystem Response:

S

YD Time Is 2049/ 849P on FRI08OCT10 S

SYD is 10HRS 00MIN Later

To display a date a specified number of days after a given date, enter, or example: DD

25JAN/30

ystem Response F S ED24FEB09 W

To display a date a specified number of days before a given date, enter, for xample: DD

25FEB/- 30

ystem Response: e S UE26JAN10 T

You can combine the last two entry types to calculate a series of dates before and/or fter the Specified date. For example, enter: DD

18FEB/-7/7/30

ystem Response: a

S

HU11FEB10/THU25FEB10/SAT20MAR10

T

To display the number of days between two dates, enter, or example: DD

14JUL/25DEC

ystem Response: F S 64 1

(27)

onversion Options

e: DF 950 P 10

C

Calculate Percentag

Calculate time Difference between two Cities: DD PAR/NYC

Time for Specific City: DD SYD

Compare Two Cities Time: DD NYC1800/LON

Number of Days after Date: DD 12DEC/27

Number of Days before Date: DD 12DEC/-14

(28)

CHAPTER 4 Amadeus Air

madeus Air provides airlin flight

at have seats available for s tain

a s ement with Amadeus.

Airlines can have the followi

Access Indicator

A e Schedule and availability information for

ale. Availability and schedule displays con ales agre

th

flights for airlines that have

ng access levels with Amadeus:

Description

:

ma

ht

or ble and any figure below 9

o per class

o SS (seat sold).

A

deus Access Update

o Real-time schedule information including flig irregularities is shown in Amadeus principal displays.

o Seat counts are fully numeric: 9 stand for 9 more seats availa

indicates the actual number of seats left. Sales will be limited to the sales quota

of service indicated by the participating airline. Booking action code:

.

m

The airline’s own record locator is sent to Amadeus and included in the PNR through the Record Return function.

A adeus Access Sell

o Seats sold from any Amadeus display are

immediately confirmed or rejected by the airline. So booking confirmations are guaranteed.

o

/

Amadeus Full Access

o Amadeus Full Access is the combination of Amadeus Access Update and Amadeus Access Sell.

o Amadeus always mirrors the exact status of the airline’s inventory regarding availability and schedules.

o Bookings made are transmitted immediately to the airline and simultaneously decreased from the airline’s own inventory.

(29)

ccess Indicator

Description

A

*

Dir

o

inventory on a secondary, carrier-specific display.

ect Access

Connects users to the airline’s own flight

o Gives immediate, up to date information on seat availability, flight schedules as well as flight information and seat maps.

o Sales are reported to the target airline in a teletype message sent after EOT.

o Seat sales made are guaranteed (no reject permitted).

Blank

Standard Access

o Flight schedules and availability are updated weekly via tape or teletype message.

o s reported to the target airline via teletype message after EOT.

Sale

an

acceptance or a denial message within 24hours. o A booking is considered as accepted after 24

hours unless the airline returns with

(30)

Amadeus Schedule

flights operated by all airlines who

in the past are stored in the system. Flights in the past are shown in an availability display without availability status Codes.

ral

ing:

Amadeus Availability

An Amadeus availability display shows all flights with at least one seat available for sale or Waitlist, for all airlines which have sales agreement with Amadeus. Based on the transaction code and parameters you use to request the display.

An Amadeus schedule display shows all

submit schedule Information to Amadeus, for airlines that have a sales agreement with Amadeus, availability status codes are shown for each class of service, regardless of whether seats are Available, availability Status codes are shown for each class of service, regardless of whether seats are available. The schedule display also shown flown flights availability and schedule displays include flights up To 361days in the future (less for some airlines) And up to 3 days

The Transaction code for a neutral availability is (AN) or neut schedule is (SN).

To request A different type of display, replace AN or SN with any of the follow

AA or SA For A display by arrival time AD or SD For A display by departure time AE or SE For A display by elapsed travel time

By Neutral Display

neutral display (AN or SN) shows flights departing up to one hour before e departure time you specify. If you do not specify A time, the display cludes flights departing up to one hour before The current time (for the urrent date) or flights departing from 0000 (midnight) on The day of

eparture (for a future date).

y Departure Time Display

display by departure time (AD or SD ) shows flights in order of departure and starts with flights departing up to one hour before the time you specify. flights departing up to current date) or flights departing A th in c d

B

A

If you do not specify a time, the display starts with one hour before the current time (for the

(31)

A display by elapsed travel time (AE or SE ) shows flights in the order ollowing calculation: the actual elapsed flight Time

By Arrival Time Display

A display by arrival time (AA or SA ) shows flights in order of arrival and starts with flights arriving up To one hour before the time you specify. If you do not specify a time, the display starts with flights arriving up one hour before the current time (for the current date) or flights arriving from 0000 (Mid night) on the day of arrival (for a future date).

By Elapsed Travel Time Display

determined by the f

(including stopover and connecting time) plus the time between the departure time you specify and the actual departure time of the flight. For example: Assuming you specify a departure time of 1600, the following table shows the order in which four flights would appear on the availability or schedule display.

The order of flights described below applies to all types of availability and schedule display for European Union regulations except

. Non-stop flights, by departure time (earliest to latest) USA.

1

2. Direct flights, by elapsed flight time (shortest to longest) 3. Flights with an equipment change en route and connections by elapsed

flight time

Two and three segment connections, online connections, and interline onnections are not sorted. European Union regulations apply in most

madeus market except the US ACO. c

(32)

madeus Availability / Schedule Options

A

To request an availability or schedule display

For One-way routing AN 11JUL DOHDXB SN 11JUL DOHDXB

For Specific Time, AN 11JUL DOHDXB 0900 SN 11JUL DOHDXB 0900

For Specific Carrier, AN 11JUL DOHDXB / A QR SN 11JUL DOHDXB / A QR

For Specific Class, AN 11JUL DOHDXB / C F SN 11JUL DOHDXB / C F

For Specific Cabin, AN 11JUL DOHDXB / K F SN 11JUL DOHDXB / K F

For Specific Transit point (Via), AN 11JUL DOHDXB / X AUH SN 11JUL DOHDXB / X AUH

Combination, AN11JUL DOHDXB 0900/ X AUH / A GF / C F SN 11JUL DOHDXB 0900/ X AUH / A GF / C F

DIRECT ACCESS

Direct access provides you with direct access to the reservation systems of

n tem dire n

e th y are

s pla . Yo up

the inve ystems of the Airlines that have a irect access agreement with Amadeus. Link between Amadeus and the irline inventory system for 3-minutes only. When you know that the airline as a direct access agreement with Amadeus, enter the number 1 Followed y the two-letter airline code.

ou can only use the availability-by-departure time (AD) Transaction code. nter, for example:

1EKAD12SEPDOHDXB

or

isplay Amadeus availability and apply change entry for specific line number f airline required. For example EK846 on line number 4 of Amadeus Display Screen, Enter:

ACL

4

major airlines. Using standard Amadeus entries, you can obtain current information on availability of seats through a real Time link between Amadeus and the airline. By accessing the airline's reservatio sys ctly, you ca see the last seat available on a flight, without the airline rejecting the booking after end transaction. Flights can be sold ev n if e on request, or show a waitlist status on other types of Amadeu dis y u can see to maximum of 26 classes of service in a direct access display. All Amadeus users can directly access ntory s

d a h b Y E D o

(33)

System Response: 21 EK842 F9 Y9 B9 Q9 K9 DOH DXB 0940 0940 0 777 9 DOH DXB 1300 1300 0 777 V9 T9 H9 S9 22 EK844 F9 Y9 B9 Q9 K V9 T9 H9 S9

Direct Access Availability Starts wi th Line

21

crolling entries are used to request additional displays within the same eriod of availability or schedule display.

D or MB Moves To A Subsequent Screen S

p M

MU or MT Moves To A Preceding Screen MD Move Down

MB Move Bottom MU Move Up MT Move Top

MN Moves Next Day

MY Moves Previous Day

MPAN Redisplay Last Availability cleared Screen MPSN Redisplay Last Schedule Cleared Screen

Modifications to a current display can be made by entering the transaction ode for change –

AC

(availability change) or

SC

(schedule change) ombined with the new information for the area to be modified. Multiple hanges can be combined in a single transaction, if they are entered in the

llowing sequence:

ate Period AC 15JUN or SC 15JUN c

c c fo D

Only Origin City AC MUC or SC MUC

Only Destination City AC //MIL or SC //MIL City Pair AC MUCMIL or SC MUCMIL Specific Carrier AC /AEK or SC /AEK

After 2 Days AC2 or SC 2 Before 3 Days AC -3 or SC -3

(34)

Time Table

Timetable displays can be requested using the following transaction codes:

TA By Arrival Time Order TD By Departure Time Order TE By Elapsed Time Order TN By Neutral Order

Time Table Display Options

Weekly timetable TN DOHCAS

Weekly timetable from specific date TN01JULDOHCAS

(35)

have a sales agreement with madeus. If you request FLIFO for a flight operated by another Airline, the ation is not vailable.

r with short-cut to

light Information Display Options

rom availability / schedule displayed: DO2

Flight Information

FLIFO is flight information stored and displayed in Amadeus. It provides the most up-to-date planned and operational information about a particular flight both before and after departure. The information available in FLIFO is provided to Amadeus by the airline.

Flight information is available for airlines that A

system displays an error message telling you that flight inform a

You can display FLIFO by specifying the flight number, o

entries from the PNR, Availability, or Schedule displays. This entry is used flight.

display the latest known operational details of the

To request flight information for a specific flight today, enter, For example:

DO

QR620

For a specific date, enter for example:

DO

QR620/12JUL

F

From PNR segment: DO2

(36)

HAPTER 5

rd - PNR

ents but it must contain the following five A passenger name

C

Passenger Name Reco

A passenger name record (PNR) contains the details of a passenger's reservation, and other information related to passenger’s trip. Each PNR consists of a collection of information items called elements. A PNR can contain a maximum of 999 elem

andatory elements: m

- Name element

- Itinerary element A booking for a flight or other service

- Contact element A telephone number, or contact information for the person making the booking

- Ticketing element An indication of the arrangements for issuing a ticket for the booking

- Received from element The Name of the person who has mad the booking After you have entered the five mandatory elements, you can use an end transaction entry to file the record in The Amadeus central system. When a

NR is filed in the system, it is assign

P ed a six- character code called a record

(37)

Name Element

The Name Entry Is Used:

- To Insert Names for Individual Passengers into A PNR during Creation - To Add Individual Name Elements for a Group

At least one name element is mandatory for the creation of a PNR and to end transaction on a retrieved PNR.

Single Passenger Name

e iven name or initial. You can also add a title, preceded by a space.

FFER

MR

To enter a name element for a single passenger, you enter the transaction code NM followed by followed by the passenger's surname, a slash, and th g

NM1

ALMALKI/JA

Note: The surname must contain a minimum of two characters and an contain up to 59 Characters. The system uses the passenger type odes for fare pricing and to create OSI or SSR elements that identify he status of certain passengers.

n general, you can enter only one type code per passenger. The exceptions re the infant and id codes, which you can combine with other type codes. ou enter the passenger type code between parentheses immediately after he first name or title.

ere is an Example Entry:

NM1

JONES/TOM(YTH)

a youth.

ust use the type c c t I a Y t H

The passenger type code YTH indicates that the passenger is For child passengers between the ages of 2 and 11, you m

code CHD. When you enter CHD, the system generates an SSR element to inform the airline that the passenger is a child and is to be treated accordingly, enter, For example: NM1ALEMADI/YASIN(CHD /01JAN06)

(38)

er, then ou only need to enter the surname once. This is useful for Family parties,

Enter NM followed by the number of passengers sharing the surname, followed by a slash and the given name and title of each Passenger, with each passenger separated by a slash.

or example, enter:

M

3ALNASSAR/JAFFER MR/MARIYUM MRS/NOORA MISS

ystem Response:

Multiple Passenger with Same Surname

If several passengers with the same surname are traveling togeth y

etc.

F

N

S

(39)

D fere t Surnames

r each, can be ntered in a single entry. The transaction code NM is required only at the multiple surnames with using; in the nd of every title.

ntry:

Multiple Passengers with if

n

Multiple surnames, with the individual passenger name fo e

beginning of the entry or we can enter e E

NM

1ALSAAD/BADER

MR

1ALNASSAR/JAFFER MR

or

NM

1ALSAAD/BADER MR ;

NM

1ALNASSAR/JAFFER MR

ystem Response: S

Passenger with an Infant

There is a special passenger type code (INF) for infants traveling with an is type code is exceptional as it is entered with the

sociated

RA MRS(INF/ NASREEN/16JUN09) adult passenger. Th

accompanying adult passenger.

Infant Surname Same as Adult As

Entry: NM 1ALEMADI/NOO

ystem Response: S

(40)

lt Associated

1 LEM DI/N EEN/16JUN09)

ystem Response:

Infant Surname Different with Adu

Entry: NM A A OORA MRS(INF ALNASSAR/NASR

S

Name Field Options

ingle Passenger: NM1ALKULAIFI/ALI MR S

Multi Passengers, same surname:NM2ALKULAIFI/ALI MR/NORA MRS

Multi Passenger with different surname:

NM1ALKULAIFI/ALIMR;NM 1ALKULAIFI/NORSMRS Child Passenger: NM1ALKULAIFI/JAFFERMR(CHD/16JUN06)

Infant, same surname as Adult:

NM1ALKULAIFI /NORA MRS (INF/NASIR/16JUN09) Infant, different surname as Adult:

(41)

itinerary element can be a flight, hotel, car or ground transportation lement. Each individual itinerary element is called segment. A PNR can ontain up to99 itinerary elements in the PNR, the itinerary element follow

e Name, and are number consecutively.

Direct sell

(long entry)

Sell from availability

(short entry)

ach time you make a sell entry, the system displays the response as an lement in the PNR with the appropriate action code for the Airline’s sales greement with Amadeus. When you know all the details for a specific flight, ou can book a seat using a long sell entry. A long sell entry is also called a irect sell entry. The long sell entry does not refer to an availability or chedule.

S

QR001B10DECDOHLHR4

or xplanation

Sell Segment

An e c th -E e a y d s

S

SS

QR001B10DECDOHLHRNN4

E

Segment Sell Transaction Code SS

QR001 Airline Code and Flight Number B Class of Service

10DEC Departure Date

DOHLHR Origin and Destination Airport Codes 4 or NN4 Number of Seats Requested

When you have availability or schedule display on your screen, you can make a short Sell segment entry directly from the display.

(42)

The availability display below illustrates the short sell

Entry:

t for QR023, Enter:

SS

1F2

To sell one F class sea

Explanation

SS Segment Sell Transaction Code

1 Number of Seats

F Class of Service

2 Availability or Schedule Line Number

(43)

ere are some examples of entries you can make when you want to book onnecting flight in a different class of service:

xample: H

c E

1- Book 3 seats in M class on the first segment and Q class on the second segment, both segments on line 4 of availability display, Enter:

SS

3MQ4

2- Book 3 seats in M class on the first segment, D class on the second segment and F class for third segment, all segments on line 4 of an availability Display, Enter:

SS

3MDF4

(44)

ontact Field

PNR must include a contact element (to indicate where passengers can be ontacted) before you make an end of transaction during PNR creation or after PNR retrieval. Every passenger in the PNR must be covered by a contact

ontain a maximum Of 127 contact elements & the

C

A c

element. A PNR can c

contact element consists of the transaction code AP, followed by 1-90 characters of free-flow text. For example, enter:

APH-

DOH 44483888

Explanation

APH Contact Transaction Code for Home DOH City code of the Telephone Number 44484888 Telephone Number

Mobile Contact: APM- DOH 55555555

Business Contact: APB- DOH 44444444

telephone contact elements, you can enter e-mail contact

ystem Response: In addition to

elements. For e-mail:

APE

- [email protected]

S

(45)

in the PNR. The ticket arrangement element must be present in a ewly created or retrieved PNR before end of transaction is accepted by the number of active ticketing arrangement elements for

ued (no queue placement)

Ticket Arrangement

A ticketing arrangement element, also referred to as a TK element must be included in the PNR to indicate the status of the ticket Issuance for all passengers

n

system. The maximum each PNR is 127.

Basic entry for ticket arrangement:

TK

OK

Where TK is transaction code for ticket arrangement OK Tickets have been iss

TL Ticket time limit is used to request ticket issuance on a specific date and time, and in your office or in another location. Automatic queue placement to queue 8, Category C1.

XL This identifier enables the itinerary to be automatically cancelled when the date entered in the TK Element is reached. THE system

automatically cancels the Itinerary (XI) and ends transaction (ET). The cancellation takes place at local date and time.

(46)

s in the PNR during the current session and is ecorded in PNR history when the PNR is filed at the end of transaction.

saction code RF followed by n enter the name in any format. he RF element can contain a maximum of 69 characters, including spaces.

Explanation

Received From

The received from (RF) element indicates who has instructed you to make or update a reservation. The RF Element is mandatory. After you create or modify a PNR, you cannot file the PNR unless an RF element is Present. The RF element only appear

r

The basic received from entry consists of the tran the name of the responsible person. You ca T

Basic Entry for Received From:

RF

MR ALNASSAR

Received from transaction code

RF

MR ALNASSAR Free flow text

(47)

nsaction

em. To file and close the PNR, nter: ET

End of Tra

When you have entered the five mandatory elements to create a PNR, you must end transaction to the record in the syst

e

END OF TRANSACTION COMPLETE - (6- Character Record Locator) To end transaction and redisplay the PNR on your screen, enter:

ER

nge advice codes in the PNR. r, Hotel, Car, and auxiliary

lements that contain the codes NO, UN, and UC are transferred to the on of the PNR. In addition, associated elements, such as the FA

e t, ar oved from the PNR and close the PNR.

UN, And UC are transferred to the h as the FA With one entry you can end transaction and cha

This entry changes advice codes in the Ai segments, and SSR elements.

E

history secti

or FB elem n e updated or rem Enter:

ET

K

Elements that contain the codes NO,

history section of the PNR. In addition, associated Elements, suc

or FB element, are updated or removed From the PNR and re-display the PNR on your screen, Enter:

ER

K

Note:

Please cancel all ‘’

HX

’’ segments from the Amadeus PNR.

d to remove ‘’

HX

’’ segments from the PNR, airline

agency.

If faile

(48)

ring the current PNR session. es any record of the PNR from e system. Any entries that are on the screen remain until the screen is

entry:

IG

esp nse:

Ignore Transaction

The ignore entry disregards all entries made du During PNR creation, the ignore entry remov th

cleared. Basic System R o

-IGNORED- For a newly created PNR -IGNORED-ABC123 For a retrieved PNR

When you want to ignore current updates to an existing PNR and have the PNR ut any modification, enter: IR

celin

lement ivided in to three ca es:

Name

redisplay on your screen in its original form witho

Can

g

PNR e s are d tegori

- Elements - Flight Segments - Other

You make th E) to mo gle o ents

om the face of a PNR to PNR history. When you cancel an itinerary element, a message is sent to the vendor (Air Line, Car, Hotel, etc.).

ry

t request element on the line 6:

SX

6

e cancel entry (X ve sin r multiple active elem fr

To cancel Element on line 2 , enter:

XE

2

You make the cancel itinerary entry (XI) to cancel all active itinera elements of the PNR:

XI

(49)

trieve and display an active PNR or to redisplay a PNR during the current session.

All PNRS for which the agency or another office defined by security has

Retrieval

The retrieve PNR transaction is used to re

A travel agency can retrieve:

-responsibility

- Containing PTAS that it created

- That other offices in the same chain created

Retrieving a PNR By Record Locator

All agents can retrieve PNRS for which they are responsible, or for which an EOS agreement is in place, by entering:

RT

W4RQL4

Explanation

RT Transaction Code W4RQL4 Record Locator

Retrieving a PNR By Surname

This entry is limited to the office with responsibility for the PNR. For an exact search, enter the full name. For example:

RT

/SMITH/J

Explanation

RT Transaction Code

/SMITH/J Slash followed by name or group name

xplanation

Retrieving a PNR By Alphabet

Retrieve PNR For Partial Name or Alphabet, Enter:

RT

/S

E

ransaction code RT T

/S Slash followed by partial name or alphabet

Retrieving a PNR from Name List Display

o display a PNR from a list displayed by another retrieval entry, nter:

RT

2

(2 Is the Reference Number)

efore or after modifying the displayed PNR, enter:

RT

0

T

e

(50)

ber and Name

LNASSAR

Retrieving a PNR by Flight Num

To Display a PNR by Flight Number and Name, Enter:

RT

QR001/23DEC-A

Explanation

RT Retriever transaction code QR001 Flight number

/23DEC Slash followed by date

-ALNASSAR Dash followed by passenger name

Retrieve specified element in PNR

RTA Air Segment RTH Hotel Segment

RTC Car Segment RTX Hotel & Car

RTI Itinerary RTG OSI & SSR

RTN Name RTR Remarks

RTB Itinerary Remarks RTJ Contact

RTK Ticketing RTF Fare Element

RTP Passenger Info RTO Option

RTW Group Itinerary RTRRX Corporate Remarks

RTN,F,K,I Several Options RTTN Active Ticket Number

Retrieving a PNR by Flight Number

een created for a specific flight and date. Only the PNRS that you are allowed to retrieve individually appear in the list. To list all

NRS for A flight on a Specific date, enter the date after the flight number. r example:

LP

/BA902/

10OCT

/LHRFRA

xplanation

The PNRS that have b P

Fo E

P Transaction Code L

/BA902 Slash followed by the airline code and flight number /10OCT Slash followed by the date

LHRFRA Origin and Destination Airport codes

Retrieving a PNR from List of Flight Search Display

tion code LP

llowed by the line number for the PNR in the Display, for example: LP

002

To redisplay the search by flight display, enter:

LP

0

LP/QR001/15DEC-D Display list of passenger for specific date You can retrieve A PNR from A search by flight display using the transac

fo

LP/QR001/15DEC/DOHLHR Specific board and off point

LP/N(M) Passenger surname starting with letter M MPLM Move to previous list multi

(51)

Steps To Create a PNR

Following are the steps to create a PNR.

Display the Availability / Schedule

Entry:

AN

15OCT

DOHDXB

- or –

SN

15OCT

DOHDXB

Sell the Air Segment/ Segments

vailability display, For Example: of availability display) in ‘’V’’ Sell the Air segment / segments from the a

Sell ‘’3’’ seats on ‘’EK842’’ (Line Number 5 class. Entry:

SS

3V5

(52)

Enter the Name

Single Name: NM1ALNASSAR/KHALIFA MR

Same Family Name for 2 Passengers:

NM2 ALNASSAR/KHALIFA MR/MARIAM MRS

Child Name: NM 1ALNASSAR/THAMER MR(CHD/01JUN06) Infant Family Name as Adult:

NM1ALNASSAR/MARIAM MRS(INF/NOORA/16JUN09) Infant Family Name different from Adult:

NM1ALNASSAR/MARIAM MRS(INFSHEIKHA/NOORA/16JUN09) System Response:

Enter the Contact Details

elephone contact of passenger:

APH-

DOH 4443888 C/O ZAFAR

ravel Agency Contact:

AP

(Press ENTER key) -mail contact:

AP

[email protected]

ystem Response: T

T E S

(53)

angement Option

Enter the Ticket Arr

Ticket arrangement, No Time Limit:

TK

OK

- OR -

Ticket arrangement, with Time Limit:

TK

TL10OCT/1200

Enter the Received From Element

Received from (contact person’s name):

RF

MR KHALIFA

(54)

End Transaction to Save the PNR

End Transaction to save changes:

ET

- OR -

End Transaction to save changes and redisplay PNR:

ER

(55)

d remarks in a PNR, any madeus user that has access to the PNR can read all general remarks.

A PNR can contain a maximum of 127 general remarks, and, each remark can have up to 124 characters.

Entry:

RM PLS MAIL TKTS TO PAX

Confidential Remark

A Confidential Remark is a comment in a PNR that can only be viewed when the PNR is retrieved in the office where the message was entered.

Entry:

RC VISIT IS CONFIDENTIAL

tinerary Remark

dd remarks to the rks added elow their ociated to ary remarks print at the bottom f the itinerary below all of the segments.

ntry:

RIR

LIMOUSINE TRANSFER FROM AIRPORT TO HOTEL/

S3

CHAPTER 6 General Remark

The General Remark command is used to loa A

I

The Itinerary Remark, as its name suggests, is used to a

PNR that will appear on the clients printed itinerary. Itinerary rema to the PNR that can be segment associated, and will appear just b associated segment of the printed itinerary. They may only be ass flight segments however. Un-associated itiner

o E

(56)

information) element contains special information s s ry it in a o 127 ts.

Other Service Information (OSI)

An OSI (other service

regarding a passenger or passengers in the PNR that is sent to the airline that appear in the itinerary. An OSI element is not a service request and doe

t require confirmation from the airline. no

The mandato ems in an OSI entry are the transaction code OS and the two-letter code of the airline to which the information is to be sent. If the OSI element is for all airlines in the itinerary enter YYas A common code.

The entry can contain a maximum of 68 characters. A PNR can conta maximum f OSI elemen

OS

EK

VIP COMPANY PRESIDENT

Basic Entry:

n: Explanatio

OS Transaction code

EK Specified airline specified for the OSI message VIP COMPA YN PRESIDENT OSI text

(57)

pecial Service Request (SSR)

rovide a ent in the PNR and a

o Create SSR elements for all flight segments in an Amadeus PNR, you

ML

rvice Request for FOID

o create an SSR for a FOID as a passport number,

S

An SSR (special service request) is an application to an airline to p

particular facility for A Passenger or passengers. A special service request is ade using an SR entry, which generates an SSR elem

m

request message to the airline or airlines Concerned. A PNR can contain a maximum of 127 active SSR elements.

T

enter SR followed by a four-character service code. For example request for vegetarian meal, Enter:

SR

VG

For IATA-Meal Codes Enter:

HE

MEAL CODE

Special Se

T

Enter

SR FOID EK HK1-PP1234567/P1

pecial Service Request for Passport (APIS)

ntity Card information (APIS):

234567-USA-04FEB67-M-S

To create an SSR for passport / ide

SR DOCS QR HK1-P-GBR-1

(58)

.D)

ill have to send mandatory passenger data to the TSA (Transport and Security

Home Security. Hence effective 1st (Secure Flight assenger Data) for any flights to US in the PNR.

er Secure Flight Passenger Data through SR DOCS in the Passenger's Name (as per Passport), Date of at least 72 hours before the flight. The Format/Entry for s as follows:

Secure Flight Passenger Data

(S.F.P

In Compliance with the Secure Flight Program, airlines w Administration) - US department of

October 2010 all travel agents must enter the SFPD P

Travel agents must ent must conta entry which

Birth, and Gender this data i

SRDOCS AA HK1

---

30JUN73

-

M

--

SMITH

-

DAVE/P1

R

T

)

S

ransaction code (Mandatory

DOCS

SSR code for APIS primary travel document (Mandatory)

AA

Airline code where message to be sent (Mandatory)

HK

Action code (HK only) (Mandatory)

1

Number of services requested (Mandatory)

---

5 dashes

30JUN73

Date of birth in DDMMMYY-format (Mandatory)

-M

1 Dash with Gender Indicator (Mandatory) - M for Male, F for Female, MI for Male Infant, FI for Female Infant,

Amadeus Training Manual 190 (1)

AMADEUS

RESERVATION

&

TICKETING

Table of Contents

CHAPTER 1

Introduction to Amadeus Selling Platform

Signing In

ning Out on command page

Signing In / Sig

JI0402ZM/GS

Duty Codes

Signing Options

ove between Areas

JMB

ove between Work Areas Options

M

JMXY

M

NOTE:

JD

Status of Work Areas

al securit

B

.

DUTA

-GS/

USN

-NISHAD

Loc

y

Creating an Agent Sign and Profile

JGA1234A

DOHQR2104/

Deleting an Agent Sign

JGX1234AB

.

DOHQR2104

ommand Recall/History

C

ffice Profile Display

O

PV / 65209896

PV / DOHQR2120

ANC

field of the office profile indicates the office has Authority

ustomised Itinerary/Invoice message

C

CHAPTER 2

Amadeus Help

HE FQD

HE FARES

HE

/

Amadeus Online Help Options

madeus Information System

madeus Information System Display Options

A

GG

AIR

QR

GG

AIS

A

ncoding and Decoding

you to:

CHAPTER 3

E

and De

ac

w

The Encode

code trans

tions allo

Encoding and Decoding Options

Conversion

DF

370

P