MGMT 4363
OPERATIONS MANAGEMENT
SUMMER II 2015
Section 01 MW 6:00-9:45 P.M. Room: BUSA 111 FACULTY: Dr. Hale Kaynak BUSA 222F Office 665-7460Home 686-3995 (No evening and weekend calls) E-mail [email protected], [email protected]
Fax 665-5065
OFFICE HOURS:
MW: 4:30 P.M.-5:30 P.M. Other hours by appointment.
REQUIRED MATERIALS:
Krajewski, L. J., Ritzman, L. P., & Malhotra, M. K. (2013). Operations management: Processes and supply chains (10th ed.). Upper Saddle River, N.J.: Pearson/Prentice Hall.
RECOMMENDED READINGS:
Wall Street Journal
Bloomberg Business Week Fortune
PREREQUISITES:
QUMT 3342/QUMT 3343 and MGMT 3361
PHILOSOPHY AND GOALS:
Production/operations, marketing and finance are the three basic functions of any business organization. Production/Operations Management is concerned with making strategic operations decisions, designing the operating systems and developing the operations planning and control processes for managing the resources in accordance with the overall business strategy. Operating
into outputs. They consist of the transformation processes that create the goods and services that an organization supplies to its environment.
The basic approach to be followed in the course is simply that of studying the important problems confronting operations managers and the decision processes by which these problems are resolved. In doing so, we will be attempting to build an integrated view of the problems and of the approaches taken by them.
The field of Operations Management evolved from production, or manufacturing management and the basic concepts and methodologies presented in this course were developed primarily from manufacturing operations. The effectiveness of this knowledge is well-known. Productivity in our manufacturing sector significantly exceeds that achieved in most other sectors.
Production/Operations Management, however, does not focus exclusively on manufacturing problems and methodologies. The course generalizes and applies this knowledge to both manufacturing and service operations.
COLLEGE OF BUSINESS ADMINISTRATION LEARNING GOALS BBA Learning Goals This course contributes to
the following College of Business Administration
learning objectives:
How measured
Critical thinking and problem-solving
Exams, cases, projects Professional attitudes
Individual and grouppresentations, cases, projects, class participation
An appreciate for the role of business in a free enterprise economy
Exams, cases, projects Basic quantitative and analyticalskills
Exams, cases, projects Written communication skills
Cases, projectsOral communication skills
Individual and grouppresentations, cases, projects, class participation
Global awareness
Exams, cases, projects Appreciation for cultural diversity
Exams, cases, projects Ethical decision-making
Exams, cases, projects Functional areas of business (e.g.,finance, marketing, accounting)
MGMT Major Learning Goals This course contributes to the following Management
Major learning objectives
Students will be able to identify and use entrepreneurial principles Students will understand the forces that shape people's behavior in the workplace
Students will understand the process for developing and implementing strategies that will ensure the viability of the firm.
See the next sectionPERFORMANCE OBJECTIVES:
Consistent with our objectives for the BBA degree, the main objectives of this course are to give the participants the ability to:
Course Objectives Assessment Measure
1. compare and contrast service operations with manufacturing operations.
Assignments and exams
2. differentiate strategy, design, and control functions in operations management.
Project, assignments and exams
3. discuss the importance of and the method of securing a competitive advantage through operations and its effect on performance.
Project, assignments and exams
4. discuss the importance of the management of quality and its relationship to productivity.
Project, assignments and exams
5. describe appropriate alternative production systems for various types of products.
Project, assignments and exams
6. identify the appropriate facility design decisions associated with various production systems.
Project, assignments and exams
7. describe an integrated planning and control system for a production/operation.
Project, assignments and exams
8. demonstrate the ability to utilize the appropriate quantitative models for various problems confronting the operations manager.
Project, assignments and exams
9. discuss the role of supply chain management in today’s business environment.
COMPUTER APPLICATIONS:
Homework problems and written assignments will require the use of a spreadsheet program (e.g., Microsoft Excel) and a word processing program (e.g., Microsoft Word). It is the responsibility of the student to become familiar with these programs.
WRITTEN AND ORAL COMMUNICATION SKILLS:
Students are required to adhere to the following guidelines in their written assignments (numbers in parentheses represent penalties for deviations from these guidelines):
1. The paper should be properly stapled or bound so as to insure that all pages remain securely in place (5 point deduction).
2. The paper should be neatly typed (Times New Roman, 12-point font size), double spaced (10 points).
3. Use headings and subheadings. They improve organization and readability (1-10 points).
4. Grammatical errors:
a. Sentence fragments (5 points each). b. Subject-verb agreement (5 points each).
c. Spelling (1 point each spelling error in excess of 3).
d. Misuse of words: their-there, its-it’s, from-form (5 points each). e. Run-on sentences (5 points each).
f. Run-on paragraphs (5 points each). g. One-sentence paragraphs (5 points each).
5. Vague, unclear, and/or awkward wording (5 points each).
6. The paper should include a complete bibliography listing all sources used and cited in the text of the paper (automatic F).
7. Typographical errors, such as spacing (5 points per page).
8. Use of informal words, such as etc. and get (1 point each).
9. Use of sexist and other biased language that is or may be interpreted as denigrating to ethnic or other groups (5 points each).
10. Content errors:
a. Contradictions (5-10 points).
b. Failure to provide adequate support for a position or a decision (5-10 points). c. Statements contrary to fact (20 points).
d. Plagiarism (automatic F).
e. Logic/conceptual/theoretical errors (5-10 points).
f. Lack of citation (5 points). If the paper as a whole lacks citation, the authors are guilty of PLAGIARISM.
11. The report should have a paginated table of contents, an introduction, which contains a statement of purpose, a suitable conclusion, and numbered pages. Deviation from this will result in a minimum deduction of 10 points.
A paper may lose up to 50% of the total points available from errors described above. Every student is expected to be an active participant in class discussions.
LIBRARY ASSIGNMENTS:
As one of the objectives of the research paper, students are required to research the literature regarding the industry and its competitive environment. Recommended sources for industry information include but are not limited to:
Hoover’s Online
LEXIS-NEXIS Academic Universe Newspaper Source
Infotrack Newspapers Regional Business News
Standard & Poor’s Industry Surveys Wall Street Journal
Financial Times
Company’s Annual Reports Industry Trade Journals Market Share Reporter
Standard Industrial Classification Manual
Also, the following journals/periodicals may contain some research results pertaining to the industry and its competitive environment:
Journal of Operations Management Production and Operations Management Production and Inventory Management Journal IEEE Transactions on Engineering Management
International Journal of Operations and Production Management International Journal of Production Research
Journal of Manufacturing and Operations Management Industrial Engineering
Interfaces
Management Science Decision Sciences
Harvard Business Review Strategic Management Journal California Management Review Business Horizons
Sloan Management Review
PERFORMANCE MEASURES AND REWARDS: Exam Policy:
All exams are to be taken at the scheduled times. No make-up exams are given. Any circumstances requiring special consideration must be discussed with the professor prior to the administration time of the scheduled exam. Failure to follow this policy will result in a grade of zero for the missed exam. No alternative weighting distribution will be allowed for any missed exam for which the above prior notification was not provided.
Please note that attending social events (e.g., wedding, spouse’s birthdays, games) is not a valid excuse for a make-up exam.
Homework Policy:
Students are expected to read all assigned material prior to class. Homework will be assigned at the end of the class and due (2 copies) on the dates indicated in the syllabus. No late homework will
be accepted. Students must turn in assigned homework on due date for successful completion of
the course.
No homework submitted as an e-mail attachment will be accepted. Please remember that you can always turn in your homework before the due date.
Attendance Policy:
Attendance at all classes is expected. Grades are positively correlated with class attendance. Students are responsible for all announcements and assignments made in class and all course
material distributed and covered, regardless of their presence or absence for any class. Furthermore, because 10% of students’ grades is based on their class participation and assignments, absenteeism from classes may affect grades negatively. Excessive absenteeism and tardiness will result in dropping the student from the course (see attendance policies on page 39 in UTPA Catalog).
Student Conduct:
1. Students are required to turn off their cellular phones and pagers in the classroom and keep them in their backpacks/purses/briefcases.
2. Students should plan to attend class for the entire period. It is a distraction to have students consistently arriving late and leaving early. If you must leave early for a legitimate reason, please notify the instructor before class and then sit close to the door.
3. Talking during class (which is not related to class discussion) is considered rude and will not be tolerated. Students who consistently talk during lectures and class discussions will be asked to leave. This may result in a zero for the day for class participation and attendance.
4. Outside reading materials, such as newspapers, magazines, and assignments for other classes, should be put away when class begins. Students who persist in reading unrelated materials during class lectures and discussions may be asked to leave.
5. Cheating, plagiarism or other academic misconduct will not be tolerated. Violations will be subject to disciplinary action. Also class members are expected to treat other students with courtesy and respect.
Research Project:
The objectives of this research project are: (1) to demonstrate the student’s knowledge of the basic issues of operations management; (2) to analyze an assigned company and identify the operations issues which are most critical to the company’s success; (3) to analyze the operational strengths and weaknesses of the assigned company with respect to its competitive environment; and (4) to
demonstrate writing skills which are required in the business environment.
Each student will participate as a member of a research project team. The team will consist of no less than four members and no more than five members. Students are encouraged to form their own teams. Common interest in a particular industry is the primary consideration in formulating a team. A company will be assigned to each team.
The paper (15-20 pages) must be typed and double spaced. The paper should contain a title page, a table of contents and include appropriate subtitles in the body of the paper. Standard APA format should be used for references and citations where appropriate. Copies of articles referenced in the paper should be included as an appendix to the paper.
The objectives of the research will be accomplished by researching the literature regarding the industry, the competitive environment, and the company. The project will be conducted in three phases:
(1) A typed bibliography of the proposed reference materials is due on the date indicated in the course syllabus.
(2) A typed detailed outline of the written paper is due on the date indicated in the course syllabus. The team must schedule an appointment with the professor to review the
bibliography and the outline before continuing with the project. Feedback on these issues will be provided by the professor to improve the quality of the paper.
(3) The written paper is due on the date indicated in the course syllabus.
Each group will evaluate, as a group, the contribution of each group member to the project. Each group member’s final research project grade will be adjusted by their individual contribution to the project. For example, an individual who is evaluated by his/her group members as contributing at a 90% level to the group project and a project grade of 96 would receive a final research project grade of 86 (i.e., 90 x 96). Thus it is essential that each individual has a clear understanding of the
List of the suggested companies: 1. 3M 2. FedEx 3. American Express 4. Discover 5. Texas Instruments 6. IBM 7. Qualcomm
8. Dell Computer Corporation 9. Ford Motor
10. Harley Davidson 11. Nordstrom
12. Goldman Sachs Group 13. Motorola 14. Nike 15. Philip Morris 16. Ritz-Carlton Hotel 17. J.M. Smucker 18. Solectron Corp. 19. Whole Foods Market 20. Costco 21. Zara 22. Amazon.com 23. Toyota 24. Toys R Us 25. Sherwin-Williams 26. UPS 27. Xerox Grading:
Exam I 20% of course grade Exam II 20% of course grade Final Exam 20% of course grade Research Paper 30% of course grade Participation 10% of course grade
REWARD SYSTEM: 100-90 = A 89-80 = B 79-70 = C 69-60 = D 59- 0 = F
TO RECEIVE A GRADE OF C OR HIGHER FOR THE COURSE, YOU MUST SATISFACTORILY CONTRIBUTE TO YOUR TEAM PROJECT.
COURSE OUTLINE:
The tentative class schedule is attached. The professor reserves the right to change this schedule
as circumstances may dictate. All changes will be announced in class. Students not attending
class are responsible for obtaining this information.
Students with disabilities are encouraged to contact the Disability Services office for a
confidential discussion of their individual needs for academic accommodation. It is the policy of the University of Texas-Pan American to provide flexible and individualized
accommodation to students with documented disabilities that may affect their ability to fully participate in course activities or to meet course requirements. To receive accommodation services, students must be registered with the Disability Services office (DS), University Center #108, 665-7005 or [email protected].
IMPORTANT: The new university policy requires all electronic communication between the University and students be conducted through the official University supplied systems; namely BroncMail for email or Blackboard for course specific correspondence. Therefore, please use your UTPA assigned BroncMail or Blackboard account for all future
correspondence with UTPA faculty and staff.
MANDATORY COURSE EVALUATION PERIOD (August 11 – August18). Students are required to complete an ONLINE evaluation of this course, accessed through your UTPA account (https://my.utpa.edu/); you will be contacted through email with further instructions. The evaluation window closes at 11:59 pm on August 18th, the last day of summer II classes. Students who complete their evaluations by August 18th will have priority access to their grades.
MGMT 4363
TENTATIVE COURSE OUTLINE
DATE TOPIC ASSIGNMENT
7/15 Introduction to Operations Management Introduction to Project
Using Operations to Compete Chapter 1
Handout Problem 7/20 Using Operations to Compete (continued)
Process Strategy Chapter 3
COMPANY NAME DUE 722 Process Analysis
Quality and Performance Review for Exam I
Chapter 4 Chapter 5
HOMEWORK DUE 7/27 EXAM I Chapters 1, 3, 4 7/29 Quality and Performance (continued)
Capacity Planning Constraint Management
Chapter 6 (pp. 201-208) Chapter 7 (pp. 243-250) RESEARCH BIB DUE 8/3 Supply Chain Location Decisions
Lean Systems Review for Exam II
Chapter 11 Chapter 8
HOMEWORK DUE 8/5 EXAM II Chapters 5, 6, 7, 11 8/10 Supply Chain Inventory Management
Supply-Chain Design
Reading: Chapter 9 (pp. 307-315) Chapter 10
DETAILED OUTLINE DUE 8/12 Supply-Chain Integration
Operations Planning
Chapter 12
Chapter 15 (pp. 507-516) HOMEWORK DUE Review for Project
8/17 Review for Final Exam RESEARCH PAPERS DUE 8/19 FINAL EXAM
6:00 P.M.-7:45 P.M.
