Frequently Asked Questions
NGTL/FH Daily Operating Plan (DOP)
Purpose: This document is to provide you guidance on common tasks performed on the NGTL/FH Daily Operating Plan (DOP). It will help you become more familiar with its features and being able to access the DOP data.
General Information
Welcome to the new DOP now located at my.tccustomerexpress.com. We have three ways to view outage data, in a Map, Chart, or List each explained below. Before you dive deeper into this document, we encourage you to read the ‘things you need to know’ below anytime before or after interacting with the website. Additionally, there are videos demonstrating the basic operations of the site here.
Things you need to know:
1. Where can I find the most recent copy of the Daily Operating Plan?
2. Where can I find a list of what has been updated since the last publishing of the Daily Operating Plan? 3. How do I download the raw data/CSV for the Daily Operating Plan? (Find All Download Links Here) Once you’ve mastered those, here are three helpful features to get the information you need:
1. How do I find current outages?
2. Where can I see the outages and capabilities on a certain day? 3. How do I view forecasted capabilities & outages?
You’ll find more detail in the sections below by clicking on the questions on the next page. Support
For any additional concerns or questions you may have, please call The PipeLine: (403.920-PIPE) or (1-877-920-PIPE) from 7AM-7PM MST (7 days a week).
How do I give feedback about the site? Supported Web Browsers
A desktop or laptop access is preferred but may also be accessed on mobile devices. The below web browsers are supported on this platform.
Windows 10 iOS (Apple) – v11.1 - 13 Android – v9-10 MacOS Chrome – Versions 79-80
Edge – Versions 18, 79 Firefox – Versions 65-72
Safari – Version 13 Chrome – Versions 74-79 Firefox – Versions 65-68.4
Sections
General Information ... 1
Support ... 1
Supported Web Browsers ... 1
Sections ... 1
Daily Operating Plan ... 1
How is the new DOP laid out in this website? ... 1
Where can I find the most recent copy of the Daily Operating Plan? ... 2
How do I download a CSV of a historical Daily Operating Plan?... 3
How do I print the Daily Operating Plan? ... 3
Where can I find a list of what has been updated since the last publishing of the Daily Operating Plan? ... 3
Outages ... 5
How do I find the current outages? ... 5
How do I find past outages? ... 8
How do I find future planned outages? / How do I view forecasted capabilities & outages? ... 9
Where can I see the outages and capabilities on a certain day? ... 10
What is the MAP view and how do I use it? ... 11
What is the CHART view and how do I use it? ... 12
How do I change what is displayed on the chart? ... 14
Why is there a gap in data on the chart? ... 14
What is the LIST view and how do I use it? ... 15
How are impacts calculated? ... 16
How do I compare posted outage notices? ... 17
Where do I find Local Area outages? ... 17
Download Links ... 18
How do I download the raw data/CSV of the Daily Operating Plan? ... 18
How do I download the raw data/CSV for the Base Capability Table? ... 18
Other ... 19
How do I subscribe to DOP updates?... 19
How do I unsubscribe from the information updates? ... 20
I see AB/BC on the Chart view but not on the List view, is it missing? ... 21
Where can I find the Historical Flow charts for each of the areas? ... 21
Where can I find the Plant Turnaround Request form?... 22
How do I find the Base Capabilities information? ... 23
Where can I find the capability assumptions? ... 23
What is listed in Other Links? ... 24
Daily Operating Plan
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Daily Operating Plan
How is the new DOP laid out in this website?
The new DOP is laid out in the outages section which can be navigated to by selecting the OUTAGE option from the main navigation menu.
You can look at the details of the DOP by selecting the MAP, CHART, or LIST view in the top left side of the window.
To see the data in a format that most closely resembles the old HTML format, navigate to the LIST view from the top navigation.
Then click on View All in the top right corner.
For more information on the MAP, CHART and LIST outage views please reference: • What is the MAP view and how do I use it?
• What is the CHART view and how do I use it?
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Where can I find the most recent copy of the Daily Operating Plan? Video Explanation
The new DOP is laid out in the outages section which can be navigated to by selecting the outage option from the main navigation menu.
You can look at the details of the DOP by selecting the Map, Chart, or List view in the top left side of the window.
The app defaults to the most recently published copy of the DOP. To view or change this, select a date on “Publication” on any view.
To see the data in a format that most closely resembles the old HTML format navigate to the List view from the top navigation.
Then click on View All in the top right corner.
For more information on the MAP, CHART and LIST outage views please reference: • What is the MAP view and how do I use it?
• What is the CHART view and how do I use it?
Daily Operating Plan
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How do I download a CSV of a historical Daily Operating Plan?
You can download Historical CSV versions of the DOP by selecting a ‘Publication’ date (top left side) and then clicking on the download CSV button located in the top right side of the window.
How do I print the Daily Operating Plan?
To print the DOP use Ctrl+P for Windows or Cmd+P for Mac shortcuts while on a DOP page.
Where can I find a list of what has been updated since the last publishing of the Daily Operating Plan? Video Explanation
Navigate to the LIST view and select the ‘Publication’ date (i.e. most current date) and the ‘COMPARED TO’ date (i.e. an older publishing date)
Click on VIEW ALL or an area of interest.
CHANGED Outages will be noted with a blue changed tag in the top left corner. The items that have changed will also be highlighted in blue with red text
NEW items will be noted with a green new tag in the top left corner.
Outages
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Outages
How do I find the current outages? Video Explanation
To view the current outages on the MAP view, navigate to the view using the navigator in the top left side of the window
A summary card displays the information for each zone. The current publication date outages are the first listing on the card. Clicking on a zone displays more information about the zone’s outages.
For more information on the MAP, CHART and LIST outage views please reference: • What is the MAP view and how do I use it?
• What is the CHART view and how do I use it?
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CHART view
To view the current outages on the CHART view, navigate to the view using the navigator in the top left side of the window
The current date is represented on the chart as a vertical green dashed line.
Hovering over an area of interest with your mouse cursor will display more information.
Clicking on the chart will also bring up information about any outages for the selected date. For more information on the MAP, CHART and LIST outage views please reference:
• What is the MAP view and how do I use it?
• What is the CHART view and how do I use it?
Daily Operating Plan
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LIST view
To view the current outages on the CHART view, navigate to the view using the navigator in the top left side of the window
The LIST view shows an overview of each zone showing the current publication outages. Clicking on a zone displays more information about the zone’s outages.
For more information on the MAP, CHART and LIST outage views please reference: • What is the MAP view and how do I use it?
• What is the CHART view and how do I use it?
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How do I find past outages?
Past outages can be viewed by selecting the MAP, CHART, or LIST view in the top left side of the window.
The views show planned outages from as a point in time, this point is the ‘Publication’ time.
The ‘Publication’ date can be changed using the dropdown to reflect up to the past 21 entries. Changing this can be used to show outages that were planned in the past.
For more information on the MAP, CHART and LIST outage views please reference: • What is the MAP view and how do I use it?
• What is the CHART view and how do I use it?
Daily Operating Plan
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How do I find future planned outages? / How do I view forecasted capabilities & outages?
To view future/forecasted outages navigate to the CHART view using the navigator in the top left side of the window.
The chart displays planned the forecasted capabilities and outages up to 6 months out for each area. Hovering over an area of interest will display more information on the planned capabilities.
Clicking on the chart will also bring up information about any outages at that time.
You can also see the forecasted outages from the Map and List views. To see the future outages on these views, navigate to the desired view using the navigator in the top left side of the window.
• Map: The map shows future outages for the next 30 days and after 30 days for each zone. Clicking on a zone displays more information about the zone’s outages and capabilities.
• List: The List shows future outages for the next 30 days and after 30 days for each area. Clicking on an area displays more information about the area’s outages and capabilities.
For more information on the MAP, CHART and LIST outage views please reference: • What is the MAP view and how do I use it?
• What is the CHART view and how do I use it?
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Where can I see the outages and capabilities on a certain day?
Video Explanation Part 1 (How to view forecasted outages on a certain day via the Daily Operating Plan?) Video Explanation Part 2 (How to view Historical Flows and Capability via the Daily Operating Plan?)
The easiest way to see outages on a specific date is using the Chart view. The Chart will be set to the current publication, but this can be changed using ‘Publication’ dropdown. The Chart displays forecasted capabilities and outages up to 6 months in the future and historical flows and capabilities up to 6 months in the past.
To view outages and capabilities find the desired date on the X axis of the graph and hover over the graph at that time. A popup will display all outage information at that time. Clicking in the graph will bring up more information about any outages occurring at the time.
Daily Operating Plan
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What is the MAP view and how do I use it?
The purpose of the Outage Map view is to show a current day snapshot of areas and their forecasted outages in a single view.
The Map view can be accessed through the top navigation:
The map is broken up into 7 zones, indicated by their colors. • USJR: Upstream James River
• OSDA: Oil Sands Delivery Area • NEDA: North and East Delivery Area • EGAT: East Gate
• FHBC: Foothills BC • WGAT: West Gate
• FHSK: Foothills Saskatchewan
Each zone has an information card showing the outages for the current publication date, the next 30 days, after 30 days and the current Base Operational Capability.
Clicking on a zone will navigate to the LIST view for that zone.
Note: Local outages are not shown on the map view, but the number of local outages is displayed in the top right corner.
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What is the CHART view and how do I use it?
The purpose of the Outage Charts view is to provide a holistic view of capability across all major areas (USJR, AB/BC (WGAT+FHBC), EGAT, OSDA), and to connect you to the outages driving those capabilities with one click.
The CHART view can be accessed through the top navigation:
The chart is broken down into 4 major areas, indicated by their colors, referenced on the legend located at the top of the chart. Clicking on items in the legend will toggle that areas visibility on the chart.
• USJR: Upstream James River • AB/BC: West Gate and Foothills BC • EGAT: East Gate
• OSDA: Oil Sands Delivery Area
Each chart displays the actual flow, the historical flow, and contracts for each area (where applicable). The visibility of these can be toggled by clicking on them.
The blue dotted line present on each area’s chart indicates the Compared To date to the current DOP you are viewing (Publication date).
Daily Operating Plan
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The PUBLICATION and COMPARED TO can be changed using the dropdowns in the top left corner to see how the DOP has changed over time.
Moving the cursor over the chart, will display a line and popup that will follow the cursor as you move it across the chart. The pop-up shows the current impact for each area based on the position of the cursor on the chart by date.
Clicking on any area of the chart will display any planned outages at that time on the right side in a drawer. You can close the planned outages by clicking outside of the drawer or by clicking on the >> icon in the top left of the drawer.
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How do I change what is displayed on the chart?
To change what areas are displayed on the chart click on the legend for that area. This toggles the visibility of areas on and off.
To change which flows and contracts are displayed on the chart click on the legend for that item. This toggles their visibility on and off.
To change what date the graph is showing and what it is compared to use the ‘Publication and‘Compare to’ dropdowns.
Why is there a gap in data on the chart?
On a leap year, the charts will show a break in the historical flows where there is no data. Actual flows will display information for February 29th, whereas historical flows will show a break where February 29th didn't exist the previous year. The inverse will be reflected when last year was a leap year.
Daily Operating Plan
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What is the LIST view and how do I use it?
The purpose of the Outage List view is to provide full list of outages and their details which have been updated since the last publishing date of the DOP.
The List view can be accessed through the top navigation:
The List summary view displays a summary card for all areas. This card shows the current Publication outages, outages in the next 30 days, and after 30 days.
Clicking on VIEW ALL in the top right corner will display a detailed list of all outages in the NGTL system, grouped by area, similar to the old DOP.
Clicking on VIEW SUMMARY in the top right corner will change the view to the back to the summary view.
In the individual area view or in the detailed view for all areas the Base Operational Capability is listed including the date range that it is projected for.
Clicking on the Icon beside Impact and Local Area Impact will provide more information about how each is calculated. Changes to outages since the last published date are indicated by a blue Changed square on the outage.
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How are impacts calculated?
The Impact is calculated by subtracting the Outage Capability from the Base Operational Capability for the month that the outage takes place in, i.e. The outage takes place in December 2020 - the Impact shown will be the Base Operational Capability for December minus that particular outage's Outage Capability.
The Local Area Impact is calculated by subtracting the Local Area Outage Capability from the Area Base Capability for that particular outage, i.e. The outage has an Area Base Capability of 187,000 and the Local Area Outage Capability is 186,000. This means the Local Area Impact is 1,000.
Daily Operating Plan
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How do I compare posted outage notices?
To compare outages, use the ‘Publication’ and ‘Compare to’ dropdowns located on the CHART and LIST views. Select the dates you would like to compare DOP outage information for.
Publication displays the DOP as it was published on the selected date.
Compared to will show you how that previous DOP publish compares to your selected ‘Publication’ DOP.
Where do I find Local Area outages?
To find the Local Area outages navigate to the List view.
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Download Links
How do I download the raw data/CSV of the Daily Operating Plan? Video Explanation
You can download a CSV version of the DOP by clicking the download CSV button located in the top right side of the window. This is available on the MAP, CHART and LIST views.
If you have a data scraper that searches for the data endpoints, they can be extracted from this page: https://f51561ras5.execute-api.us-west-2.amazonaws.com/production/csv/outages/
To get outages from a specific publication date (YYYY-MM-DD) use a URL like this:
https://f51561ras5.execute-api.us-west-2.amazonaws.com/production/csv/outages/2020-07-02 To get outages for a specific publication the date and time is required (YYYY-MM-DD HH:mm:ss):
https://f51561ras5.execute-api.us-west-2.amazonaws.com/production/csv/outages/2020-07-02 21:30:07
Note: The endpoint expects the UTC time.
How do I download the raw data/CSV for the Base Capability Table?
The raw data for the Base Capability Table can be downloaded from the following URL: https://f51561ras5.execute-api.us-west-2.amazonaws.com/production/csv/capabilities
Other
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Other
How do I subscribe to DOP updates?
To subscribe to DOP updates first navigate to the ‘Contact’ page using the main navigation menu.
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You will receive a confirmation email, to confirm your subscription reply to this email.
You will then receive an email confirming that you have successfully subscribed.
New a new DOP is published you will receive an email notifying you. For this email you can link to the application or download the CSV of the latest DOP.
How do I unsubscribe from the information updates?
All emails contain an address used to unsubscribe from the updates. To unsubscribe send a blank email to that address.
Other
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I see AB/BC on the Chart view but not on the List view, is it missing?
No, it is not missing. AB/BC on the chart reflects the West Gate and Foothills BC areas combined. Where can I find the Historical Flow charts for each of the areas?
The Capability and Historical Flow charts have been replaced with the charts on the Chart view.
Historical flow is displayed on the charts up to 6 months in the past. To view the historical flow, ensure the historical flow is active in the legend.
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Where can I find the Plant Turnaround Request form?
You can find the Plant Turnaround Request form by going to the List view.
Navigate to the bottom page there is a link to the Plant Turnaround Request Form in the block text or the ‘Other Links’ sections.
Other
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How do I find the Base Capabilities information?
To find the base capabilities information navigate to the CONTACT page.
From here scroll to the bottom of the page to the ‘Other Links’ section. Here you will find a link to the base capabilities’ information.
Where can I find the capability assumptions?
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What is listed in Other Links?
The ‘Other Links’ are at the bottom of the ‘List’ and ‘Contact’ pages.
• Gas Day Summary Report: Report on what happened on the system previous day on major inputs into the NGTL system including borders, receipts, deliveries, storage and supply demand and pipeline OBA accounts as well as amounts for current gas day regarding each of those items.
• Current System Report: Real time representation of the Gas Day Summary Report. • NGTL Bulletins: Link to the most recently published NGTL bulletin.
• NGTL System - Segment Codes & Project Areas Map: Link to a map that displays the segments that are referred to in DOP outages.
• NGTL Systems - Operational Areas Map: Link to a map that displays each of the main areas that NGTL encompasses.
• Plant Turnaround Request Form: A document that customers are required to fill out and send back to TC Energy when they have a Plant Turnaround.
• Administrator Login: Link to the administrator portal.
• Base Capability Table: A CSV of the currently forecasted Base Capabilities for all NGTL areas. • Privacy Policy: TC Energy’s privacy policy.
Other
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How do I give feedback about the site?
If you have any feedback about the site, please fill out the feedback form. To find the form navigate to the CONTACT page using the main navigation menu.
