2. Reflection summary 10% 3. Term paper 50%

Subject Code

APSS5773

Subject Title

Principles & Methods of Social Service Administration

Credit Value

3

Level

5

Pre-requisite /

Co-requisite/

Exclusion

Nil

Minimum Pass

Grade

D

Assessment

Methods

100% Continuous

Assessment

Individual

Assessment

Group Assessment

1. Seminar presentation &

participation

40%

2. Reflection summary

10%

3. Term paper

50%

0% Examination

Objectives

1.

To learn and apply the principles, methods, and skills in managing social services in changing contexts with competing values.

2. To actualize learning experience through an active and participative approach. Students are drawn together as a group to collaborate in working out personalized coping strategies to tackle problems identified from daily work.

Contribution to

Master of Social

Work Programme

1.

Contextualized understanding of social work practice in the Hong Kong context.

2.

Ability to deal with the competing values and ethical dimensions in

decision-making and to address tension, uncertainty or conflict arising from the

decision-making process.

3.

Ability to integrate knowledge with practice, particularly to synthesize

knowledge from a number of disciplines when addressing complex practice

situations.

work practice in the Chinese context.

5.

Ability to contribute to the continuing professional development of personnel

in social work or related human service organizations.

6.

Commitment in taking up greater responsibilities in their professional career,

such as senior practitioners, human service administrators, and planners.

7.

Development of critical and creative thinking, social and national responsibility,

cultural appreciation, lifelong learning, entrepreneurship and leadership.

Intended Learning

Outcomes

Upon completion of the subject, students will be able to:

a.

critically reflect on their values and beliefs in analyzing management problems relating to social service administrative,

b. understand the argument of various theoretical perspectives in social service administration, their applicability in local context, as well as strengths and weaknesses,

c. identify the similarities and differences between profit-making organizations and not-for-profit organizations,

d. develop their own framework for analyzing management problems, issues and problems in their professional practice,

f. appreciate and apply the organizational theories, leadership theories, and management theories into social service organizations,

g. understand the structure, functions, and processes of social service organizations, h. plan a service program, draft a program proposal, promote the service, and assess the

effectiveness of the client(program?) outcome,

i. prepare a budget, build up the resource network, and raise funding for a service program,

j. identify his/her own leadership style and understand the key factors in motivating the staff in a social service organization,

k. enhance the learning culture of an organization through various organizational learning methods,

l. analyze an organization and make suggestions for organizational changes, and m. able to be aware of the major current issues faced by social service organizations in

Hong Kong (e.g. managerialism, quality management, budget cut)

Subject Synopsis/

Indicative Syllabus

Nature of Social Service Administration Revisited Concepts, Content, and Context

Multiple Accountabilities: Professional Accountability, Administrative

Accountability, Financial Accountability, Political Accountability, and Personal Accountability

Clienthood: Consumer vs. Customer

Similarities and Differences between Business Firms and Social Service Organizations

Revisit of Organizational Theories and Leadership Theories Competing Values Model Revisited and Managerial Skills

Boundary Spanning Skills Directing Skills

Human Relations Skills Coordination Skills Boundary Spanning Skills

Network Building and Resource Management Social Service Marketing

Directing Skills

Strategic Planning and Management SWOT Analysis & Strategies Development Human Relations Skills

Team Building and human Resource Development Organizational Culture and Behaviour

Conflict Management Coordinating Skills

Programme Planning & Evaluation

Quality Control, Quality Assurance and Total Quality Management Quality Audit and Performance Assessment

Balanced Scorecard, Case management Approach Crisis Management & Conflict Management

Capacity Building for Social Service Administration Capacity Building Framework

Learning Organization

Teaching/Learning

Methodology

Teaching and Learning Methods

1.

Lecture and seminar

2.

Case studies

3.

Management Workshop

4.

Agency visit

Assessment

Methods in

Alignment with

Intended Learning

Outcomes

Specific

assessment

methods/tasks

%

weighting

Intended subject learning outcomes to be

assessed (Please tick as appropriate)

a

b c d e f g h i j k l m

1. Seminar

presentation &

participation

40%

√ √ √ √ √ √ √ √ √ √ √ √ √

2. Reflection

summary

10%

√ √ √ √ √

3. Term paper

50%

√ √ √ √ √ √ √ √ √

Explanation of the appropriateness of the assessment methods in assessing the intended learning outcomes:

Student Study

Effort Required

Class contact:



Lecture

24 Hrs.



Seminar

18 Hrs.

Other student study effort:



Preparation for Seminar Presentation

24 Hrs.



Agency Visit

4 Hrs.



Self Study

80 Hrs.

Total student study effort

150 Hrs.

Medium of

Instruction

English

Medium of

Assessment

English

Reading List and

References

Essential

Patti R. J. (Ed.). (2009). The Handbook of Human Service Management. Thousand Oaks, CA: Sage.

Poertner, J., & Rapp, C. (2007). Textbook of Social Administration: The Consumer – centered Approach. New York: The Harworth Press.

Skidmore, R. A. (1995). Social Work Administration: Dynamic Management and Human Relationships (3rd ed.). Englewood Cliffs, NJ: Prentice Hall.

Tsui, M. S., & Cheung, F. C. H. (2009). Social work administration revisited: A re-examination of concepts, contexts, and content. Journal of Social Work, 9(2), 148-157.

Supplementary

Austin, D. M. (2002). Human Services Management: Organizational Leadership in

Social Work Practice. New York: Columbia University Press. Austin, M. J., & Hopkins, K. M. (Eds.). (2004). Supervision as Collaboration in the

Human Services: Building a Learning Culture. Thousand Oaks, CA: Sage. Brody, R. (2005). Effectively Managing Human Service Organizations. Thousand

Oaks, CA: Sage. Edwards, R. L., & Yankey, J. A. (1998). Skills for Effective Human Services

Management. Silver Spring, MD: NASW Press.

Hall. C. et al. (Ed.). (2003). Constructing Clienthood in Social Work and Human Services: Interaction, Identities and Practices. London: Jessica Kingsley.

Healy, K. (2002). Managing human services in a market environment: What role for social workers? British Journal of Social Work, 32, 527-540.

Kadushin, A., & Harkness, D. (2002). Supervision in Social Work. (4th ed.) New York: Columbia University Press.

Kettner, P. M. (2002). Achieving Excellence in the Management of Human Service Organizations. Boston: Allyn and Bacon.

Kettner, P. M., Moroney, & Martin, L. L. (2008). Designing and Managing Programs:

An Effectiveness-based Approach (3rd ed.). Thousand Oaks, CA: Sage Publications.

Kotler, P. (2008). Social Marketing: Improving the Quality of Life. Los Angeles: Sage. Lohmann, R. A., & Lohmann, N. (2002). Social Administration. New York: Columbia

University Press.

Martin, L. (1993). Total Quality Management in Human Service Organizations. Newbury Park, CA: Sage.

Martin, L. (2001). Financial Management for Human Service Administrators. Boston: Allyn and Bacon.

Patti, R. J. (2003). Reflections on the state of management in social work. Administration in Social Work, 27(2), 1-11.

Permutter, F. D. (2004). Changing Hats While Manage Change: From Social Work Practice to Administration (2nd ed.). Washington DC: National Association of Social Workers.

Pfeffer, N., & Coote, A. (1991). Is Quality Good for You? A Critical Review of Quality Assurance in Welfare Services. London: Institute for Public Policy Research

Tsui, M. S. (2005). Social Work Supervision: Contexts and Concepts. Thousand Oaks, CA: Sage.

Tsui, M. S., & Cheung, F. C. H. (2004). Gone with the wind: The impacts of managerialism on human services. British Journal of Social Work, 34, 437-442. Weinback, R. (2008). The Social Worker as Manager: A Practical Guide to Success.

(5th ed.). Boston: Allyn & Bacon.

Zietlow, J., Hankin, J. A., & Seidner, A.G. (2007). Financial Management for Nonprofit Organizations. Hoboken, NJ: Wiley.

王名 (編著)。(2002)。《非營利組織管理概論》。中國人民出版社。

蕭新煌 (編)。(2000)。《非營利部門組織與運作》。台北: 巨流圖書。

江明修 (編)。(2001)。第三部門: 經營策略與社會參與。台北: 智勝。

郭敏清 (2000)。<管理學速讀本>。香港 : 香港零至壹出版有限公司。 沙依仁 (2004)。<社會工作管理>。台北：五南圖書出版公司。

張兆球, 蘇國安, 陳錦漢 (1999)。<活動程序計劃,執行和評鑑>。香港 : 香港城市大 學 出版社。

張曙 (2002)。〈社會工作行政〉。北京：社會科學文獻出版社。

徐明心、何會成 (2003)。<社會工作督導:理論實踐與反思>。香港 : 香港基督教服

務處。

范志海 (2004)。〈社會工作行政〉。上海：華東理工大學出版社。 黃源協 (2000)。<社會工作管理>。台北 : 揚智。

Recommended Academic Journals Administration in Social Work

Nonprofit Management and Leadership Voluntas