RELIABILITY jus t tr e atm e n t of our compan
y and of one anothe
r INITIA TIVE w e f oc us on finding solutions, not pe ople t o blame TRUS T w e tr e at our c us tome rs the w ay w e w ould lik e t o be tr e at ed EFFICIENCY our ac tions ar e e ff e ctiv e ,
smooth, and sim
ple MAS TER Y taking up r esponsibility f or emplo ye e de velopmen t and f or imple men ting c hang es is a par t of leade rship Raport Roczny 2014
Poczta Polska
won the contest
for the designated
postal operator
for rendering universal postal services
until 2025. The contest was organised
by the Office of Electronic
Communications.
The European Union imposes an obligation to
designate an operator for the provision of
universal services on member states, striving to
ensure that citizens have access to top quality
services rendered at affordable prices and
pursuant to uniform rules throughout the entire
country.
Poland was the first European country to carry
out such a contest.
www.poczta-polska.pl
ANNUAL
REPORT
Parcels -
the driving
force behind
development
2014
Sąd R e jes tr o w y: Sąd R e jono w y m .s t. W ar sz aw y K apit ał z akłado w y: 774 140 000, w c ałośc i wpłac on y ul. R odz in y His zpańskic h 8, 00-940 W ar sz aw a NIP: 525-000-73-13, KR S: 0000334972 ADRE S:PLN
142
million
gross profit of Poczta Polska
Group in 2014, greater
than the 2013 profit by 52%.
Efficient reorganisation
of Poczta Polska: costs incurred
by the company decreased faster
than its revenues
more that
PLN
290
million
invested in, inter alia,
postal infrastructure
(sorting machines, fleet),
IT, sales network, as well
as capital expenditure
The parcel segment of
Poczta Polska in 2014
developed twice as fast
as the rest of the market
costs of Poczta Polska
decreased by
in 2014, they were lower by
5.1% than in 2013
PLN
300
million
Desktop postal service
(Poczta na biurku),
Mobile postal services
(Poczta w kieszeni) -
registered mail already
available online thanks to Envelo
Poczta Polska brings
in a profit for the
fifth year in a row:
w
w
w
.poc
zt
a-polsk
a.pl
LIST OF
CONTENTS
Annual Report 2014Letter from the President of the Supervisory Board . . . 2
Letter from the President of the Management Board. . . 4
Members of the Supervisory Board . . . 6
Members of the Management Board . . . 7
Introduction . . . 10
Brief description of Poczta Polska S.A. . . 10
Structure of Poczta Polska Group . . . 11
Corporate mission, vision, and values . . . 12
Summary of 2014 . . . 13
Calendar of the most important events . . . 15
Awards and distinctions . . . 18
External considerations affecting the functioning of Poczta Polska in 2014. . . 22
Basic economic tendencies . . . 22
Situation of the postal services sector . . . 23
Regulatory environment . . . 25
Business activity of Poczta Polska S.A. in 2014 . . . 28
Performance of the company’s strategy . . . 28
Communication - letter and advertising services . . . 29
CEP and logistics . . . 33
Financial services . . . 35
Commerce and philately . . . 37
Key accounts and contracts . . . 39
Improving the quality of services rendered . . . 40
Sales network development . . . 41
Development goals and perspectives of Poczta Polska until 2020 . . . 46
Key market tendencies in the years to come . . . 46
Development goals and perspectives of Poczta Polska S.A. for 2015 . . . 48
Investments in development in 2014 . . . 50
Investment plans for the nearest future . . . 51
Structural development . . . 54
Structure of Poczta Polska S.A . . . 54
Employment status and structure . . . 55
Training and development projects . . . 55
Dialogue between the employer and the society . . . 57
Activity of Poczta Polska for the benefit of the environment . . 60
Implementation of corporate social responsibility principles . . . 60
Charitable activity and support for pro-social initiatives . . . 67
Financial performance of Poczta Polska in 2014 . . . 70
Main factors influencing the company’s financial performance . . . 70
Factors and extraordinary events which significantly influence the company’s financial performance . . . 71
Financial standing and sources of asset coverage . . . 74
Management of financial resources and financial solvency . . . 75
Basic economic indicators . . . 77
Challenges for Poczta Polska S.A. development in 2014 . . . 77
Consolidated financial performance of Poczta Polska Group . . . . 79
LETTER FROM
THE PRESIDENT
OF THE SUPERVISORY BOARD
This Report presents a full image of a company whose financial performance keeps improving for the fifth year in a row, which strives to become the leader on the e-commerce logistics market, and which has successfully appeared on the Warsaw Stock Exchange. Two events which took place last year - loss of the agreement for handling court and prosecutor letters and a decrease of the volume of letters handled by 180 million - only confirm that the decision taken by the company’s management to intensively develop alternative sources of income was correct.
Poczta Polska S.A. is currently expanding its activity on the parcel market and in the area of comprehensive e-commerce services, developing its digital service platform (Envelo), and extending the range of its financial products. At the same time, the company remains a major operator rendering postal services which are both top quality and safe.
This was confirmed with alarming reports from the media and the results of an inspection carried out by OEC with regard to a tender for providing services to the judiciary sector in 2014. However, increased competition on the postal services market and reservations regarding said tender also had some positive impact on the industry. Postal services were widely discussed.
Journalists and decision-making bodies started to comprehend the strategic role of Poczta Polska S.A. for the country’s infrastructure. More and more often, while comparing public and private services, they took into account more than just the lowest price offered: they also considered quality, prompt performance of services, safety, customer comfort, employment structure, and the structural unit network. In 2014, the company had been preparing itself for
taking part in the contest for the designated operator and was determined to win. There were also efforts aimed at preparing a new development model for the company and at developing a new policy regarding employees.
It was thanks to this that the Management Board was able to announce the new Poczta Polska 2020+ development strategy after the signing of the new Collective Labour Agreement and after the company won the contest for the designated operator.
Ladies and Gentlemen,
Poczta Polska
has faced numerous
changes and has been
through many changes
throughout the previous
year. Their positive
effects are now evident.
Such discussions were influenced by an amendment to the Public Procurement Law which, to a considerable extent, improved the situation on the postal market. One of the changes introduced regarded awarding orders as part of a tender - employment of employees on the basis of contracts of employment is now taken into account in addition to the lowest price offered. In view of such information, the fact that
Poczta Polska S.A. was the only participant to submit a bid consistent with all requirements of the contest and won it, being awarded 210 points out of 220 points possible according to the regulations, is even more significant.
This annual report for 2014 demonstrates that Poczta Polska S.A. is ready to provide top-quality communication, financial, and eGovernment services to private customers, to become an excellent logistical partner for business customers, to guarantee stable return on investment for shareholders, and to play a strategic part in the country’s infrastructure.
We can also guarantee that we are making every effort to become the best and the most competitive of all postal operators and that we will continue to do so in the future.
Yours sincerely,
Józef Banach – President of the Supervisory Board
Annual Report 2014
LETTER FROM
THE PRESIDENT
OF THE SUPERVISORY BOARD
This Report presents a full image of a company whose financial performance keeps improving for the fifth year in a row, which strives to become the leader on the e-commerce logistics market, and which has successfully appeared on the Warsaw Stock Exchange. Two events which took place last year - loss of the agreement for handling court and prosecutor letters and a decrease of the volume of letters handled by 180 million - only confirm that the decision taken by the company’s management to intensively develop alternative sources of income was correct.
Poczta Polska S.A. is currently expanding its activity on the parcel market and in the area of comprehensive e-commerce services, developing its digital service platform (Envelo), and extending the range of its financial products. At the same time, the company remains a major operator rendering postal services which are both top quality and safe.
This was confirmed with alarming reports from the media and the results of an inspection carried out by OEC with regard to a tender for providing services to the judiciary sector in 2014. However, increased competition on the postal services market and reservations regarding said tender also had some positive impact on the industry. Postal services were widely discussed.
Journalists and decision-making bodies started to comprehend the strategic role of Poczta Polska S.A. for the country’s infrastructure. More and more often, while comparing public and private services, they took into account more than just the lowest price offered: they also considered quality, prompt performance of services, safety, customer comfort, employment structure, and the structural unit network. In 2014, the company had been preparing itself for
taking part in the contest for the designated operator and was determined to win. There were also efforts aimed at preparing a new development model for the company and at developing a new policy regarding employees.
It was thanks to this that the Management Board was able to announce the new Poczta Polska 2020+ development strategy after the signing of the new Collective Labour Agreement and after the company won the contest for the designated operator.
Ladies and Gentlemen,
Poczta Polska
has faced numerous
changes and has been
through many changes
throughout the previous
year. Their positive
effects are now evident.
Such discussions were influenced by an amendment to the Public Procurement Law which, to a considerable extent, improved the situation on the postal market. One of the changes introduced regarded awarding orders as part of a tender - employment of employees on the basis of contracts of employment is now taken into account in addition to the lowest price offered. In view of such information, the fact that
Poczta Polska S.A. was the only participant to submit a bid consistent with all requirements of the contest and won it, being awarded 210 points out of 220 points possible according to the regulations, is even more significant.
This annual report for 2014 demonstrates that Poczta Polska S.A. is ready to provide top-quality communication, financial, and eGovernment services to private customers, to become an excellent logistical partner for business customers, to guarantee stable return on investment for shareholders, and to play a strategic part in the country’s infrastructure.
We can also guarantee that we are making every effort to become the best and the most competitive of all postal operators and that we will continue to do so in the future.
Yours sincerely,
Józef Banach – President of the Supervisory Board
Annual Report 2014
Yours sincerely,
Jerzy Jóźkowiak – President of the Management Board
LETTER FROM
THE PRESIDENT
OF THE MANAGEMENT BOARD
The previous year was very important due to a change of the way in which our customers perceive
Poczta Polska S.A. In January 2014, companies competing with Poczta Polska S.A. started rendering postal services to the judiciary sector. We were greatly encouraged by the opinions of our customers.
It was our customers who have many times emphasized the positive features of our company - particularly safety and promptness of delivery - which only reinforced our belief that Poczta Polska S.A. is indeed a public trust organisation in Poland. This is a good starting point for further developing the company, making it an institution of strategic importance for the country.
Ladies and Gentlemen,
this was a breakthrough
year for
Poczta Polska S.A.
Our strategy proved
effective.
Poczta Polska S.A.,
constituting the core of
its Group, has a solid
basis for remaining a
profitable company with
the potential to develop
even further.
4 5
Winning the tender was also a challenge for us in strictly business terms. At the beginning of 2014, we started a programme called “Challenges affecting Poczta Polska development in 2014” which was aimed at remedying for the income of the company lost due to its taking part in the tender. Thanks to the involvement of our employees, we managed to minimise income lost due to the loss of our contract with the Ministry of Justice and it was, among other things, thanks to those efforts that our company achieved gross profits of over PLN 80 million
last year. When examining the year 2014 and its substantial impact on the development of
Poczta Polska S.A., we should also emphasize one opportunity we managed to seize: the dynamic development of e-commerce in Poland. Major Internet shops and Poles selling their products online make use of our services. More than 60% of Polish e-shops cooperate with Poczta Polska. This is a result of a change regarding our range of products and services and our expanding search for new customers on the market.
Our modernized parcel offer, including optimum delivery time, competitive prices, and electronic value-added services, is appreciated by both our customers and the market at large. In June 2014, we activated a special platform (ecommerce.poczta-polska.pl) making comprehensive e-commerce services available to our customers. This reflects the importance of the growing e-commerce market to us. As far as the parcel market is concerned, our strategy is clear: we would like to handle as much of the e-commerce delivery chain as possible and we strive towards becoming one of the three largest service provided in Poland. Thanks to the changes we introduced to our offer and thanks to an adjustment of the company to the market, the position of
Poczta Polska S.A. on the market keeps improving faster and more effectively than the average development rate for the market. Last year, our sales increased by 16% in terms of volume - twice as much as the rest of the market. We also received some appreciation as far as the conventional communication market is concerned. Throughout 2014, we have developed a new strategy which we presented at the beginning of 2015. According to that strategy, Poczta Polska Group’s development will largely depend on parcel and courier services.
We are actively trying to win customers over: we have concluded 34 thousand contracts with large and small entities. It should be emphasized that the value of the 30 largest contracts concluded with companies and public institutions amounts to a total of PLN 430 million. We find such great performance very satisfying. We are now very competitive in terms of prices and we can quickly
react to what the market needs. From the perspective of our customers, the quality of our services is crucial. In 2014, we continued to make considerable investments in infrastructure and in ensuring prompt delivery.
Our sorting stations sport the most modern sorting machines in Europe for sorting letters. From 2011 to 2014, Poczta Polska S.A. has spent over PLN 700 million
on investments in property and as capital expenditure. At the same time, we also made investments in the area of work quality and remuneration - we assigned close to
PLN 600 million to that purpose over the course of three years. It should also be emphasized that during the last 4 years Poczta Polska S.A. has paid PLN 3.7 billion as part of civil law fees, social insurance, and State Fund for Rehabilitation of Disabled Persons (PFRON). It is only possible to achieve business goals when customers are assigned top priority. This is why Poczta Polska S.A. has strongly emphasized developing a new service model, moving away from post offices and towards friendly customer service points. In 2014, we already had 200 new structural units offering all Poczta Polska Group services to our customers. Those changes were noticed by the competition and the market and appreciated by our customers.
Last year, we also started introducing a sweeping change regarding our approach to remuneration and rewarding employee efficiency. It can now be concluded that, from the perspective of the company’s future,
Poczta Polska S.A. has made a huge step towards changing the way of its functioning. After modernising our business offer and after concluding a new Collective Labour Agreement, we are now introducing new solutions for our employees to promote active approach to work and efficiency. Those, in combination with employment under a contract of employment, ensure full social protection for employees. We have successfully developed our financial services in 2014. The consent of the Polish Financial Supervision Authority to creating a life insurance company, which began its activity in 2015, was very important.
Poczta Polska S.A. is one of the oldest and largest companies with Polish capital and the largest employer in Poland. We are there every day for millions of Poles, bringing important news to them. Thanks to our postmen and our post offices, we are present in all of Poland. We remain faithful to the values which have ensured our success for many years, including trust, closeness, safety, and reliability. We also introduce innovative solutions so as to keep up with the new reality of digital economy.
Yours sincerely,
Jerzy Jóźkowiak – President of the Management Board
LETTER FROM
THE PRESIDENT
OF THE MANAGEMENT BOARD
The previous year was very important due to a change of the way in which our customers perceive
Poczta Polska S.A. In January 2014, companies competing with Poczta Polska S.A. started rendering postal services to the judiciary sector. We were greatly encouraged by the opinions of our customers.
It was our customers who have many times emphasized the positive features of our company - particularly safety and promptness of delivery - which only reinforced our belief that Poczta Polska S.A. is indeed a public trust organisation in Poland. This is a good starting point for further developing the company, making it an institution of strategic importance for the country.
Ladies and Gentlemen,
this was a breakthrough
year for
Poczta Polska S.A.
Our strategy proved
effective.
Poczta Polska S.A.,
constituting the core of
its Group, has a solid
basis for remaining a
profitable company with
the potential to develop
even further.
4 5
Winning the tender was also a challenge for us in strictly business terms. At the beginning of 2014, we started a programme called “Challenges affecting Poczta Polska development in 2014” which was aimed at remedying for the income of the company lost due to its taking part in the tender. Thanks to the involvement of our employees, we managed to minimise income lost due to the loss of our contract with the Ministry of Justice and it was, among other things, thanks to those efforts that our company achieved gross profits of over PLN 80 million
last year. When examining the year 2014 and its substantial impact on the development of
Poczta Polska S.A., we should also emphasize one opportunity we managed to seize: the dynamic development of e-commerce in Poland. Major Internet shops and Poles selling their products online make use of our services. More than 60% of Polish e-shops cooperate with Poczta Polska. This is a result of a change regarding our range of products and services and our expanding search for new customers on the market.
Our modernized parcel offer, including optimum delivery time, competitive prices, and electronic value-added services, is appreciated by both our customers and the market at large. In June 2014, we activated a special platform (ecommerce.poczta-polska.pl) making comprehensive e-commerce services available to our customers. This reflects the importance of the growing e-commerce market to us. As far as the parcel market is concerned, our strategy is clear: we would like to handle as much of the e-commerce delivery chain as possible and we strive towards becoming one of the three largest service provided in Poland. Thanks to the changes we introduced to our offer and thanks to an adjustment of the company to the market, the position of
Poczta Polska S.A. on the market keeps improving faster and more effectively than the average development rate for the market. Last year, our sales increased by 16% in terms of volume - twice as much as the rest of the market. We also received some appreciation as far as the conventional communication market is concerned. Throughout 2014, we have developed a new strategy which we presented at the beginning of 2015. According to that strategy, Poczta Polska Group’s development will largely depend on parcel and courier services.
We are actively trying to win customers over: we have concluded 34 thousand contracts with large and small entities. It should be emphasized that the value of the 30 largest contracts concluded with companies and public institutions amounts to a total of PLN 430 million. We find such great performance very satisfying. We are now very competitive in terms of prices and we can quickly
react to what the market needs. From the perspective of our customers, the quality of our services is crucial. In 2014, we continued to make considerable investments in infrastructure and in ensuring prompt delivery.
Our sorting stations sport the most modern sorting machines in Europe for sorting letters. From 2011 to 2014, Poczta Polska S.A. has spent over PLN 700 million
on investments in property and as capital expenditure. At the same time, we also made investments in the area of work quality and remuneration - we assigned close to
PLN 600 million to that purpose over the course of three years. It should also be emphasized that during the last 4 years Poczta Polska S.A. has paid PLN 3.7 billion as part of civil law fees, social insurance, and State Fund for Rehabilitation of Disabled Persons (PFRON). It is only possible to achieve business goals when customers are assigned top priority. This is why Poczta Polska S.A. has strongly emphasized developing a new service model, moving away from post offices and towards friendly customer service points. In 2014, we already had 200 new structural units offering all Poczta Polska Group services to our customers. Those changes were noticed by the competition and the market and appreciated by our customers.
Last year, we also started introducing a sweeping change regarding our approach to remuneration and rewarding employee efficiency. It can now be concluded that, from the perspective of the company’s future,
Poczta Polska S.A. has made a huge step towards changing the way of its functioning. After modernising our business offer and after concluding a new Collective Labour Agreement, we are now introducing new solutions for our employees to promote active approach to work and efficiency. Those, in combination with employment under a contract of employment, ensure full social protection for employees. We have successfully developed our financial services in 2014. The consent of the Polish Financial Supervision Authority to creating a life insurance company, which began its activity in 2015, was very important.
Poczta Polska S.A. is one of the oldest and largest companies with Polish capital and the largest employer in Poland. We are there every day for millions of Poles, bringing important news to them. Thanks to our postmen and our post offices, we are present in all of Poland. We remain faithful to the values which have ensured our success for many years, including trust, closeness, safety, and reliability. We also introduce innovative solutions so as to keep up with the new reality of digital economy.
Skład Rady
Nadzorczej
JÓZEF BANACH
EWA SIBRECHT-OŚKA
ARTUR KAWALER
HALINA BĄK
LESZEK GAWARECKI
President of the Supervisory Board - representative of the minister of communications
Member of the Supervisory Board - representative of the minister of State Treasury
Member of the Supervisory Board - representative of the minister of public finances
Member of the Supervisory Board - representative elected by employees of Poczta Polska S.A.
Member of the Supervisory Board - representative elected by employees of Poczta Polska S.A.
CURRENT MEMBERS OF THE
SUPERVISORY BOARD,
3rd term of office
(since 24 June 2015)
MEMBERS OF THE
SUPERVISORY BOARD,
2nd term of office (2014)
MAREK SZCZEPAŃSKI ARTUR KAWALER KRZYSZTOF MAJEWSKI ADAM WARPAS HALINA BĄKPresident of the Supervisory Board - representative of the minister of communications
Vice-President of the Supervisory Board - representative of the minister of public finances
Member of the Supervisory Board - representative of the minister of State Treasury
Secretary of the Supervisory Board - elected by employees of Poczta Polska S.A.
Member of the Supervisory Board - elected by employees of Poczta Polska S.A.
6 7
For
Poczta Polska S.A.
, the year 2014
was a period in which the company
effectively strived to remain
the leader on the postal market.
MANAGEMENT BOARD OF POCZTA POLSKA:
JERZY JAN JÓŹKOWIAK
IRENEUSZ PIECUCH
PIOTR MICHALSKI
PAWEŁ WŁOCH
JANUSZ PIOTR WOJTAS
MARIUSZ ZARZYCKI
President of the Management Board since March 2011
Vice-President of the Management Board since July 2013 - in charge of IT, strategy, and international cooperation
Management Board Member since July 2011 - in charge of accounting and finances
Management Board Member since 2009 - elected by employees of the company, in charge of service quality and process management
Management Board Member since June 2011 - in charge of marketing, product policy, and the sale of postal and financial services
Management Board Member since February 2011 - in charge of investments, infrastructure, operations, and logistics
JERZY JAN JÓŹKOWIAK
President of the Management Board IRENEUSZ PIECUCH Vice-President of the Management Board PIOTR MICHALSKI Management Board Member
JANUSZ PIOTR WOJTAS
Management Board Member MARIUSZ ZARZYCKI Management Board Member PAWEŁ WŁOCH Management Board Member Annual Report 2014
Skład Rady
Nadzorczej
JÓZEF BANACH
EWA SIBRECHT-OŚKA
ARTUR KAWALER
HALINA BĄK
LESZEK GAWARECKI
President of the Supervisory Board - representative of the minister of communications
Member of the Supervisory Board - representative of the minister of State Treasury
Member of the Supervisory Board - representative of the minister of public finances
Member of the Supervisory Board - representative elected by employees of Poczta Polska S.A.
Member of the Supervisory Board - representative elected by employees of Poczta Polska S.A.
CURRENT MEMBERS OF THE
SUPERVISORY BOARD,
3rd term of office
(since 24 June 2015)
MEMBERS OF THE
SUPERVISORY BOARD,
2nd term of office (2014)
MAREK SZCZEPAŃSKI ARTUR KAWALER KRZYSZTOF MAJEWSKI ADAM WARPAS HALINA BĄKPresident of the Supervisory Board - representative of the minister of communications
Vice-President of the Supervisory Board - representative of the minister of public finances
Member of the Supervisory Board - representative of the minister of State Treasury
Secretary of the Supervisory Board - elected by employees of Poczta Polska S.A.
Member of the Supervisory Board - elected by employees of Poczta Polska S.A.
6 7
For
Poczta Polska S.A.
, the year 2014
was a period in which the company
effectively strived to remain
the leader on the postal market.
MANAGEMENT BOARD OF POCZTA POLSKA:
JERZY JAN JÓŹKOWIAK
IRENEUSZ PIECUCH
PIOTR MICHALSKI
PAWEŁ WŁOCH
JANUSZ PIOTR WOJTAS
MARIUSZ ZARZYCKI
President of the Management Board since March 2011
Vice-President of the Management Board since July 2013 - in charge of IT, strategy, and international cooperation
Management Board Member since July 2011 - in charge of accounting and finances
Management Board Member since 2009 - elected by employees of the company, in charge of service quality and process management
Management Board Member since June 2011 - in charge of marketing, product policy, and the sale of postal and financial services
Management Board Member since February 2011 - in charge of investments, infrastructure, operations, and logistics
JERZY JAN JÓŹKOWIAK
President of the Management Board IRENEUSZ PIECUCH Vice-President of the Management Board PIOTR MICHALSKI Management Board Member
JANUSZ PIOTR WOJTAS
Management Board Member MARIUSZ ZARZYCKI Management Board Member PAWEŁ WŁOCH Management Board Member Annual Report 2014
When you think of someone close
to you who is far away and you feel the need
to send to them something you cannot
deliver yourself - you can count on us.
8 IN TR ODUC TION 9 Annual Report 2014
When you think of someone close
to you who is far away and you feel the need
to send to them something you cannot
deliver yourself - you can count on us.
8 IN TR ODUC TION 9 Annual Report 2014
INTRODUCTION
The company has been operating in its current legal form since 1 September 2009. The State Treasury is the founder of Poczta Polska S.A. and the owner of all shares. The seat of the company is the capital city of Warsaw. Its share capital amounts to PLN 774 140 000 (in words: seven hundred seventy-four million one hundred forty thousand zlotys) and it is divided into 77 414 000
(in words: seventy-seven million four hundred fourteen) A-series registered shares numbered from
A 00000000001 to A 00077414000 with a nominal value of PLN 10.00 (in words: ten zlotys) each.
According to the Postal Law Act of 23 November 2012 (Journal of Laws of 29 December 2012, item 1529),
Poczta Polska S.A. is the designated operator for rendering universal postal services throughout the entire country. This year, we have proved that we are capable of meeting the high requirements posed by the Office of Electronic Communications and we will remain the designated operator for 10 years from 2016.
The basic object of Poczta Polska S.A. activity is rendering postal services consisting in accepting, transferring, and delivering letters and parcels both in Poland and abroad, including:
• letters: non-registered (regular letters, postcards), registered (registered letters with their value declared), and parcels,
• domestic courier service (Pocztex) and courier service abroad (EMS),
• advertising parcels - specifically addressed and not addressed.
In addition to that, the company has the right to issue postage stamps, postcards, and envelopes with imprinted postal fee mark, introduce them into circulation, and withdraw them from circulation.
Brief
description
of Poczta Polska S.A.
Structure of Poczta Polska Group,
indicating respective portions of the share capital
Financial services are another important type of services rendered by the company. Poczta Polska S.A. acts as an intermediary in transferring payments made by its customers to bank accounts and in disbursing pension and allowance funds from the Social Insurance Institution (ZUS) and the Agricultural Social Insurance Fund (KRUS). Poczta Polska S.A. delivers and disburses funds submitted to it in the form of cash transfers and transfers money to personal bank accounts of beneficiaries. The company, in cooperation with other companies from Poczta Polska Group, acts as an intermediary in rendering banking and insurance services. As far as financial services are concerned, the company offers standard money transfers and e-transfers.
Poczta Polska S.A. also renders packaged cargo logistics services, cash logistics services, and security services for persons and property. This aspect of its activity includes services such as Pallet Parcel and cash processing (i.e. receiving cash from the customer, counting it and transferring to a bank account of the customer, as well as providing customers with cash). The company also sells commercial goods.
Poczta Polska S.A. is a network company with the largest network of postal units in Poland, serving private and business customers alike and including post offices and their branches, postal agencies, and postal points.
10 11
33,33%
100%
100%
100%
100%
100%
100%
100%
100%
100%
74,99%
51%
Pocztyl ion Ark a P TE S .A . Ce n trum R o zl icz ani a Ube zpi ecz eń Sp. z o. o. * Pos t-T el Sp. z o. o. Pos tda ta S .A . Bank Poczt o w y S A Poczt o w e To w arz ys tw o Ube zpi ecz eń na Ż yci e S .A . Poczt o w e To w arz ys tw o Ube zpi ecz eń Wz aje mn ych Poczt o w a Ag encja Usł ug Finanso w ych S .A . Poczt a P ol sk a Usługi Cy fr o w e Sp. z o. o. Poczt o w e Usł ugi Finanso w e Sp. z o. o. Spółk a Dy str ybucyjna Bank u P oczt o w eg o Sp. z o. o. Ce n trum Ope racyjne Sp. z o. o.Poczta Polska S.A.
Legend
DIRECTLY SUBORDINATE ENTITIES
CO-SUBORDINATE ENTITY
INDIRECTLY SUBORDINATE ENTITIES
* change of name from Pocztowe Życie Sp. z o.o.
to Centrum Rozliczania Ubezpieczeń Sp. z o.o. registered on 26 May 2015.
INTRODUCTION
The company has been operating in its current legal form since 1 September 2009. The State Treasury is the founder of Poczta Polska S.A. and the owner of all shares. The seat of the company is the capital city of Warsaw. Its share capital amounts to PLN 774 140 000 (in words: seven hundred seventy-four million one hundred forty thousand zlotys) and it is divided into 77 414 000
(in words: seventy-seven million four hundred fourteen) A-series registered shares numbered from
A 00000000001 to A 00077414000 with a nominal value of PLN 10.00 (in words: ten zlotys) each.
According to the Postal Law Act of 23 November 2012 (Journal of Laws of 29 December 2012, item 1529),
Poczta Polska S.A. is the designated operator for rendering universal postal services throughout the entire country. This year, we have proved that we are capable of meeting the high requirements posed by the Office of Electronic Communications and we will remain the designated operator for 10 years from 2016.
The basic object of Poczta Polska S.A. activity is rendering postal services consisting in accepting, transferring, and delivering letters and parcels both in Poland and abroad, including:
• letters: non-registered (regular letters, postcards), registered (registered letters with their value declared), and parcels,
• domestic courier service (Pocztex) and courier service abroad (EMS),
• advertising parcels - specifically addressed and not addressed.
In addition to that, the company has the right to issue postage stamps, postcards, and envelopes with imprinted postal fee mark, introduce them into circulation, and withdraw them from circulation.
Brief
description
of Poczta Polska S.A.
Structure of Poczta Polska Group,
indicating respective portions of the share capital
Financial services are another important type of services rendered by the company. Poczta Polska S.A. acts as an intermediary in transferring payments made by its customers to bank accounts and in disbursing pension and allowance funds from the Social Insurance Institution (ZUS) and the Agricultural Social Insurance Fund (KRUS). Poczta Polska S.A. delivers and disburses funds submitted to it in the form of cash transfers and transfers money to personal bank accounts of beneficiaries. The company, in cooperation with other companies from Poczta Polska Group, acts as an intermediary in rendering banking and insurance services. As far as financial services are concerned, the company offers standard money transfers and e-transfers.
Poczta Polska S.A. also renders packaged cargo logistics services, cash logistics services, and security services for persons and property. This aspect of its activity includes services such as Pallet Parcel and cash processing (i.e. receiving cash from the customer, counting it and transferring to a bank account of the customer, as well as providing customers with cash). The company also sells commercial goods.
Poczta Polska S.A. is a network company with the largest network of postal units in Poland, serving private and business customers alike and including post offices and their branches, postal agencies, and postal points.
10 11
33,33%
100%
100%
100%
100%
100%
100%
100%
100%
100%
74,99%
51%
Pocztyl ion Ark a P TE S .A . Ce n trum R o zl icz ani a Ube zpi ecz eń Sp. z o. o. * Pos t-T el Sp. z o. o. Pos tda ta S .A . Bank Poczt o w y S A Poczt o w e To w arz ys tw o Ube zpi ecz eń na Ż yci e S .A . Poczt o w e To w arz ys tw o Ube zpi ecz eń Wz aje mn ych Poczt o w a Ag encja Usł ug Finanso w ych S .A . Poczt a P ol sk a Usługi Cy fr o w e Sp. z o. o. Poczt o w e Usł ugi Finanso w e Sp. z o. o. Spółk a Dy str ybucyjna Bank u P oczt o w eg o Sp. z o. o. Ce n trum Ope racyjne Sp. z o. o.Poczta Polska S.A.
Legend
DIRECTLY SUBORDINATE ENTITIES
CO-SUBORDINATE ENTITY
INDIRECTLY SUBORDINATE ENTITIES
* change of name from Pocztowe Życie Sp. z o.o.
to Centrum Rozliczania Ubezpieczeń Sp. z o.o. registered on 26 May 2015.
Corporate mission,
vision,
and values
Summary
of 2014
For Poczta Polska S.A., the year 2014 was a period in which the company effectively strived to remain the leader on the postal market. Last year, characteristic tendencies affecting the environment of Poczta Polska
included price pressure, shrinking of the postal services market as a result of quick e-substitution, and an increase of the number of parcels sent due to the dynamic development of e-commerce.
The most important challenge the company faced was the need to find new sources of income and to reduce the costs incurred as a result of not winning the tender for providing services to the judiciary sector. As a result of changes to the market situation, a programme called
“Challenges affecting Poczta Polska development in 2014” was started at the beginning of 2014. It was aimed at achieving the originally planned financial performance of the company.
The programme included initiatives aimed at increasing revenues and reducing costs.
In 2014, the rapid development of online commerce was a chance for Poczta Polska to become more commercially active and to develop its existing logistical and product potential. Taking advantage of such tendencies on the market, Poczta Polska S.A. intensified its efforts regarding courier and parcel services and made such efforts more effective which, in turn, resulted in an increase of its share of the market and in procuring new business and private customers. A special parcel meter, measuring the number of parcels handled by Poczta Polska, indicated that the number of parcels that went through
Poczta Polska sorting offices in December 2014 nearly doubled the parcel volume in preceding months. In June, an e-commerce platform especially for handling online trading was activated. Thanks to it, sellers and buyers are able to make use of a comprehensive range of products and services offered by Poczta Polska Group. The integrated umbrella offer of Poczta Polska includes an extensive selection of logistical, banking, insurance, and digital services. A programme for re-vitalising post offices started in 2013 was intensively developed also in 2014. A conversion of post offices into modern and customer-friendly sales points offering the services of
Poczta Polska Group resulted in an improvement of their sales performance. In 2014, further post offices were re-vitalised and a now way of displaying commercial goods for sale was introduced, resulting in an increase in retail sales.
Having developed a network of sales points for providing financial services, Poczta Polska S.A. had over 500 Postal Financial Areas offering a wide range of banking and insurance services from the entire Poczta Polska Group. Striving to ensure a very high standard of services related to conventional correspondence and the handling of parcels, the company invested in the development of new access channels for its online products and services. Year 2014 was a time of dynamic development of the Envelo platform offering digital postal services and of digitizing communication with customers. The Envelo platform is the most complex tool in all Europe for using digital services. An example of such services is sending a letter via registered electronic mail.
12 13
Mission
Poczta Polska
ensuring trust, closeness, and safety.
Delivering satisfaction.
By 2020,
Poczta Polska S.A.
will have become one of the
three largest distributors of parcels sent by business
customers, the largest integrator of communication,
financial, and administrative services rendered to private
customers, and it will have been listed on the Stock
Exchange.
Vision
Values
Making the vision of
Poczta Polska
come true requires that all employees adopt an attitude
focusing on the company’s success and act in line with the following five core values of the Group:
we focus
on finding solutions,
not people
to be blamed
INITIATIVE
EFFICIENCY
MASTERY
our actions
are to be effective,
smooth, and simple
we treat
customers
the way
we would like
to be treated
TRUST
RELIABILITY
we treat one
another and
our company
fairly
being responsible
for implementing
changes and
for employee
development
is a part of
leadership
Annual Report 2014Corporate mission,
vision,
and values
Summary
of 2014
For Poczta Polska S.A., the year 2014 was a period in which the company effectively strived to remain the leader on the postal market. Last year, characteristic tendencies affecting the environment of Poczta Polska
included price pressure, shrinking of the postal services market as a result of quick e-substitution, and an increase of the number of parcels sent due to the dynamic development of e-commerce.
The most important challenge the company faced was the need to find new sources of income and to reduce the costs incurred as a result of not winning the tender for providing services to the judiciary sector. As a result of changes to the market situation, a programme called
“Challenges affecting Poczta Polska development in 2014” was started at the beginning of 2014. It was aimed at achieving the originally planned financial performance of the company.
The programme included initiatives aimed at increasing revenues and reducing costs.
In 2014, the rapid development of online commerce was a chance for Poczta Polska to become more commercially active and to develop its existing logistical and product potential. Taking advantage of such tendencies on the market, Poczta Polska S.A. intensified its efforts regarding courier and parcel services and made such efforts more effective which, in turn, resulted in an increase of its share of the market and in procuring new business and private customers. A special parcel meter, measuring the number of parcels handled by Poczta Polska, indicated that the number of parcels that went through
Poczta Polska sorting offices in December 2014 nearly doubled the parcel volume in preceding months. In June, an e-commerce platform especially for handling online trading was activated. Thanks to it, sellers and buyers are able to make use of a comprehensive range of products and services offered by Poczta Polska Group. The integrated umbrella offer of Poczta Polska includes an extensive selection of logistical, banking, insurance, and digital services. A programme for re-vitalising post offices started in 2013 was intensively developed also in 2014. A conversion of post offices into modern and customer-friendly sales points offering the services of
Poczta Polska Group resulted in an improvement of their sales performance. In 2014, further post offices were re-vitalised and a now way of displaying commercial goods for sale was introduced, resulting in an increase in retail sales.
Having developed a network of sales points for providing financial services, Poczta Polska S.A. had over 500 Postal Financial Areas offering a wide range of banking and insurance services from the entire Poczta Polska Group. Striving to ensure a very high standard of services related to conventional correspondence and the handling of parcels, the company invested in the development of new access channels for its online products and services. Year 2014 was a time of dynamic development of the Envelo platform offering digital postal services and of digitizing communication with customers. The Envelo platform is the most complex tool in all Europe for using digital services. An example of such services is sending a letter via registered electronic mail.
12 13
Mission
Poczta Polska
ensuring trust, closeness, and safety.
Delivering satisfaction.
By 2020,
Poczta Polska S.A.
will have become one of the
three largest distributors of parcels sent by business
customers, the largest integrator of communication,
financial, and administrative services rendered to private
customers, and it will have been listed on the Stock
Exchange.
Vision
Values
Making the vision of
Poczta Polska
come true requires that all employees adopt an attitude
focusing on the company’s success and act in line with the following five core values of the Group:
we focus
on finding solutions,
not people
to be blamed
INITIATIVE
EFFICIENCY
MASTERY
our actions
are to be effective,
smooth, and simple
we treat
customers
the way
we would like
to be treated
TRUST
RELIABILITY
we treat one
another and
our company
fairly
being responsible
for implementing
changes and
for employee
development
is a part of
leadership
Annual Report 201414 15
Last year, Poczta Polska S.A. activated the first of its e-government services as a test/pilot - a programme for Trusted Profile verification. This initiative has demonstrated that the company, as a public trust institution with a commonly available network of offices, guaranteeing safety and reliability of delivery, is the obvious choice of partner as far as handling communication between citizens and the state is concerned.
Operating on a liberalized market, Poczta Polska S.A.
actively sought new business customers and strived to retain its current customers in 2014. As a result of such activity, the company won several tenders and acquired new customers. The benefits reaped by
Poczta Polska S.A. from only the 30 largest contracts
concluded during that period amounted to PLN 430 million. Said contracts included contracts with major banks, telecommunication companies, insurers, and public institutions. One of the most remarkable successes was the conclusion of a three-year agreement for handling correspondence of the Social Insurance Institution (ZUS), worth over PLN 210 million, and the conclusion of an agreement with PGE Obrót. Poczta Polska Group also managed to win back an important business customer thanks to the attractive and innovative proposal it made in cooperation with Poczta Polska Usługi Cyfrowe.
Like in the previous years, major investments in the logistical system were made in 2014. Poczta Polska S.A.
activated 8 modern sorting machines for sorting letters in its sorting stations in Poland and introduced more than
600 new vehicles to its car fleet.
The introduction of new sorting machines and fleet replacement form important elements of the programme for modernising postal logistics which is aimed at improving efficiency in that area and enhancing the promptness and quality of services rendered. In the second half of 2014, negotiations with social partners regarding the new Collective Labour Agreement and new principles for awarding bonuses started. Those talks and negotiations were aimed at ensuring stable employment conditions for employees while at the same time guaranteeing that the company remains profitable.
On 18 March 2015, the new Collective Labour Agreement and new principles for awarding bonuses were signed. Both parties to said negotiations appreciated the fact that
Poczta Polska S.A., while remaining the largest Polish employer, is a company employing people on the basis of contracts of employment. This is a unique situation as far as the Polish market of postal services is concerned as employment under other types of other civil law agreements is more common. The new Collective Labour Agreement was registered at the beginning of July 2015. Taking dynamic changes affecting the business
environment of Poczta Polska S.A. into account, new strategic bases defining the future of the entire Poczta Polska Group were developed. As part of the process, in which experts from the entire Poczta Polska Group and representatives of the most important customers of the company were involved, Poczta Polska Group Vision until 2020 was accepted.
The newly defined mission and vision of the Group are the source of strategic priorities and objectives connected with a key long-term development area - the parcel and courier service market.
The New Strategy, while setting the essential directions for changes and defining the challenges which
Poczta Polska S.A. will have to face, indicates that it is possible to further improve the profitability of the company and Poczta Polska Group at large. The year 2014 was a time of challenges, growing market pressure and growing customer expectations for Poczta Polska. In spite of the continuous shrinking of the letter market over the course of the last couple of years and in spite of price pressure increasing with every passing year,
Poczta Polska S.A. managed to retain its leading position on the postal market.
This was possible thanks to systematic implementation of developmental and optimisation activities following from the company’s strategy, performance of the
Developmental Challenges programme, and involvement and hard, diligent work of all employees. Such activity made it possible to maintain the current level of profitability and financial solvency and to perform better in financial terms than in 2013.
Calendar
of the most
important events
January
March
The option to purchase insurance from postmen
Opening of a new Poczta Polska website
Poczta Polska and Pocztowe Towarzystwo Ubezpieczeń Wzajemnych started a pilot programme for selling transport civil liability insurance policies using smartphones. Contemporary visual materials and simpler navigation are the distinguishing features of the new website of Poczta Polska. It was also adjusted to mobile devices.
01
03
Poczta Polska funded paid apprenticeship as part of the “Win an Apprenticeship” (”Grasz o staż”) programme
Poczta Polska - the most popular company on the parcel and courier services market
More than 2 000 people took part in an educational initiative under the name of “Become independent!” (”Usamodzielnij się!”)
Poczta Polska has, for the third time, accepted trainees for its sales, marketing, legal, strategy, HR, PR, financial, and process departments. The company took on 23 trainees and was the largest sponsor of apprenticeship as part of the programme.
According to research conducted by ABC Rynek i Opinia,
Poczta Polska was the most recognizable operator on the CEP (courier, express, and parcel) market and the most frequently chosen provider of such services.
Poczta Polska became a partner of a campaign aimed at helping young people to take control over their professional career. Experts of the company presented opportunities related to pursuing one’s
own business when one is a young person, e.g. as part of e-commerce.
February
April
Poczta Polska started widespread insurance policy sales under its own brand
The Parcel for Ukraine project started
Postal Insurance (Ubezpieczenia Pocztowe) was the brand name under which Poczta Polska started to sell transport insurance policies - civil liability, comprehensive cover, and casualty insurance - and other property insurance policies within its own network.
For one month, it was possible for Poles to send, free-of-charge, parcels with food and clothes to the people of Ukraine who needed it.
More than 25 thousand of such parcels were sent.
100 thousand customers used the electronic advice note service
New products: neoinvoice and neobills
All people who opted to make use of this solution received, via e-mail or SMS, a notification of their parcel being ready for receipt, including parcel number and address of the post office where it is to be received.
Neoinvoice makes sending and receiving electronic invoices easy. The neoinvoice service includes a professional system for entrepreneurs for sending electronic and hard-copy invoices. It is up to their customers to choose the format of their invoices. Printing and sending are automatised.
The neobill service makes it possible to receive electronic bills from selected issuers. You just choose your supplier from the list and subscribe for bills. Both e-services were made available as part of the Envelo platform.
02
04
14 15
Last year, Poczta Polska S.A. activated the first of its e-government services as a test/pilot - a programme for Trusted Profile verification. This initiative has demonstrated that the company, as a public trust institution with a commonly available network of offices, guaranteeing safety and reliability of delivery, is the obvious choice of partner as far as handling communication between citizens and the state is concerned.
Operating on a liberalized market, Poczta Polska S.A.
actively sought new business customers and strived to retain its current customers in 2014. As a result of such activity, the company won several tenders and acquired new customers. The benefits reaped by
Poczta Polska S.A. from only the 30 largest contracts
concluded during that period amounted to PLN 430 million. Said contracts included contracts with major banks, telecommunication companies, insurers, and public institutions. One of the most remarkable successes was the conclusion of a three-year agreement for handling correspondence of the Social Insurance Institution (ZUS), worth over PLN 210 million, and the conclusion of an agreement with PGE Obrót. Poczta Polska Group also managed to win back an important business customer thanks to the attractive and innovative proposal it made in cooperation with Poczta Polska Usługi Cyfrowe.
Like in the previous years, major investments in the logistical system were made in 2014. Poczta Polska S.A.
activated 8 modern sorting machines for sorting letters in its sorting stations in Poland and introduced more than
600 new vehicles to its car fleet.
The introduction of new sorting machines and fleet replacement form important elements of the programme for modernising postal logistics which is aimed at improving efficiency in that area and enhancing the promptness and quality of services rendered. In the second half of 2014, negotiations with social partners regarding the new Collective Labour Agreement and new principles for awarding bonuses started. Those talks and negotiations were aimed at ensuring stable employment conditions for employees while at the same time guaranteeing that the company remains profitable.
On 18 March 2015, the new Collective Labour Agreement and new principles for awarding bonuses were signed. Both parties to said negotiations appreciated the fact that
Poczta Polska S.A., while remaining the largest Polish employer, is a company employing people on the basis of contracts of employment. This is a unique situation as far as the Polish market of postal services is concerned as employment under other types of other civil law agreements is more common. The new Collective Labour Agreement was registered at the beginning of July 2015. Taking dynamic changes affecting the business
environment of Poczta Polska S.A. into account, new strategic bases defining the future of the entire Poczta Polska Group were developed. As part of the process, in which experts from the entire Poczta Polska Group and representatives of the most important customers of the company were involved, Poczta Polska Group Vision until 2020 was accepted.
The newly defined mission and vision of the Group are the source of strategic priorities and objectives connected with a key long-term development area - the parcel and courier service market.
The New Strategy, while setting the essential directions for changes and defining the challenges which
Poczta Polska S.A. will have to face, indicates that it is possible to further improve the profitability of the company and Poczta Polska Group at large. The year 2014 was a time of challenges, growing market pressure and growing customer expectations for Poczta Polska. In spite of the continuous shrinking of the letter market over the course of the last couple of years and in spite of price pressure increasing with every passing year,
Poczta Polska S.A. managed to retain its leading position on the postal market.
This was possible thanks to systematic implementation of developmental and optimisation activities following from the company’s strategy, performance of the
Developmental Challenges programme, and involvement and hard, diligent work of all employees. Such activity made it possible to maintain the current level of profitability and financial solvency and to perform better in financial terms than in 2013.
Calendar
of the most
important events
January
March
The option to purchase insurance from postmen
Opening of a new Poczta Polska website
Poczta Polska and Pocztowe Towarzystwo Ubezpieczeń Wzajemnych started a pilot programme for selling transport civil liability insurance policies using smartphones. Contemporary visual materials and simpler navigation are the distinguishing features of the new website of Poczta Polska. It was also adjusted to mobile devices.
01
03
Poczta Polska funded paid apprenticeship as part of the “Win an Apprenticeship” (”Grasz o staż”) programme
Poczta Polska - the most popular company on the parcel and courier services market
More than 2 000 people took part in an educational initiative under the name of “Become independent!” (”Usamodzielnij się!”)
Poczta Polska has, for the third time, accepted trainees for its sales, marketing, legal, strategy, HR, PR, financial, and process departments. The company took on 23 trainees and was the largest sponsor of apprenticeship as part of the programme.
According to research conducted by ABC Rynek i Opinia,
Poczta Polska was the most recognizable operator on the CEP (courier, express, and parcel) market and the most frequently chosen provider of such services.
Poczta Polska became a partner of a campaign aimed at helping young people to take control over their professional career. Experts of the company presented opportunities related to pursuing one’s
own business when one is a young person, e.g. as part of e-commerce.
February
April
Poczta Polska started widespread insurance policy sales under its own brand
The Parcel for Ukraine project started
Postal Insurance (Ubezpieczenia Pocztowe) was the brand name under which Poczta Polska started to sell transport insurance policies - civil liability, comprehensive cover, and casualty insurance - and other property insurance policies within its own network.
For one month, it was possible for Poles to send, free-of-charge, parcels with food and clothes to the people of Ukraine who needed it.
More than 25 thousand of such parcels were sent.
100 thousand customers used the electronic advice note service
New products: neoinvoice and neobills
All people who opted to make use of this solution received, via e-mail or SMS, a notification of their parcel being ready for receipt, including parcel number and address of the post office where it is to be received.
Neoinvoice makes sending and receiving electronic invoices easy. The neoinvoice service includes a professional system for entrepreneurs for sending electronic and hard-copy invoices. It is up to their customers to choose the format of their invoices. Printing and sending are automatised.
The neobill service makes it possible to receive electronic bills from selected issuers. You just choose your supplier from the list and subscribe for bills. Both e-services were made available as part of the Envelo platform.
02
04
16 17
September
May
November
July
Poczta Polska started cooperation with Credit Information Bureau (BIK)
More than 800 offices of Poczta Polska Group
made it possible for Poles to create a BIK account and confirm financial credibility.
More than 200 thousand customers used the MINI Parcel service
Guaranteed delivery date, declared parcel value up to PLN 100 included in its price, and appealing, ecological packaging are only some of the advantage of this product, making it very popular.
Poczta Polska won a tender for handling the correspondence of the Social Insurance Institution (ZUS)
Poczta Polska - a patron of“Become an Olympian”
20% more packages
ZUS chose Poczta Polska for handling its domestic and foreign correspondence from 2015 until 2017. The proposal made by Poczta Polska proved the most beneficial and its value was PLN 209 million. This contest was aimed at promoting Olympic ideas among the youth. The main prize was a trip to the
Olympic Games in Rio de Janeiro.
The Postal Barometer indicated that Poles send 20% more packages from July to September 2014 than during the same period in 2013.
GLOBAL Express – new Poczta Polska service abroad
One million registered parcels with SMS delivery notification
Envelo for Windows Phone
Poczta Polska introduced a service for Internet shops and companies sending parcels of up to 2 kg abroad.
Counting from the beginning of 2014, Poles received one million electronic confirmation of delivery regarding parcels they sent via registered mail.
Windows Phone users were granted access to all functions of the Envelo platform via a mobile application.
October
June
December
August
Poczta Polska joined e-Commerce Poland (Izba Gospodarki Elektronicznej)
Poczta Polska - a patron of the “e-Business Gazelles” contest
Poczta Polska joined e-Commerce Poland, an organisation analysing projects meant for the business sector and for consumers. One of its areas of interest is e-commerce - a crucial element of
Poczta Polska’s development.
Poczta Polska granted awards to the most actively developing Polish e-businesses. Nearly 300 companies from all across Poland received the title of e-Business Gazelle. The ecommerce.poczta-polska.pl website was
activated
100 offices with new image
Poczta Polska offered comprehensive service to entrepreneurs pursuing business online. From June onwards, they can choose parcel type, commission the handling of returns, learn more about the financial and insurance services available, or send a digital neoinvoice - all in one place.
The hundredth modern-type post office of Poczta Polska was opened to the general Public in Olsztyn. It sports a self-service 24/7 Area (”Strefa 24”) and makes a wide range of postal and financial services available to customers.
The first e-government service
The Commerce Brothers - more than a million viewings on YouTube
Poles beat an online shopping record
Introduction of new strategy and vision
Poczta Polska started a pilot programme for Trusted Profile verification at its selected offices. Trusted Profile is a free-of-charge method of citizen verification as part of e-government systems.
Videos presenting the adventures of Eugene Commerce and Eric Commerce were viewed more than one million times. The campaign promoted Poczta Polska’s activity facilitating e-commerce. In the week preceding Christmas, the indications of Poczta Polska Holiday Postal Barometer reached
190.86%. Almost twice the usual number of packages went through sorting offices of Poczta Polska.
for Poczta Polska Group until 2020. The Commerce Brothers (”Bracia Komersowie”) -
Apprenticeship if Poczta Polska for young people from children’s homes and foster families
The number of parcels increased by more than 14% a part of Poczta Polska advertising campaign
Poczta Polska started an advertising campaign targeted at the e-commerce sector. Its core was formed by advertising videos presenting the exploits of owners of an Internet shop who, thanks to solutions offered by
Poczta Polska, were able to meet even the most extraordinary requests from their customers.
Trainees could see for themselves what it means to work at a post office. The objective of the programme was to make it possible for young people from children’s homes and foster families to start work. Postal Barometer of Poczta Polska indicated that Poles sent 14.24% more packages in the second quarter of 2014 than throughout the corresponding
period in 2013.
09
05
11
07
10
06
12
08
Annual Report 201416 17
September
May
November
July
Poczta Polska started cooperation with Credit Information Bureau (BIK)
More than 800 offices of Poczta Polska Group
made it possible for Poles to create a BIK account and confirm financial credibility.
More than 200 thousand customers used the MINI Parcel service
Guaranteed delivery date, declared parcel value up to PLN 100 included in its price, and appealing, ecological packaging are only some of the advantage of this product, making it very popular.
Poczta Polska won a tender for handling the correspondence of the Social Insurance Institution (ZUS)
Poczta Polska - a patron of“Become an Olympian”
20% more packages
ZUS chose Poczta Polska for handling its domestic and foreign correspondence from 2015 until 2017. The proposal made by Poczta Polska proved the most beneficial and its value was PLN 209 million. This contest was aimed at promoting Olympic ideas among the youth. The main prize was a trip to the
Olympic Games in Rio de Janeiro.
The Postal Barometer indicated that Poles send 20% more packages from July to September 2014 than during the same period in 2013.
GLOBAL Express – new Poczta Polska service abroad
One million registered parcels with SMS delivery notification
Envelo for Windows Phone
Poczta Polska introduced a service for Internet shops and companies sending parcels of up to 2 kg abroad.
Counting from the beginning of 2014, Poles received one million electronic confirmation of delivery regarding parcels they sent via registered mail.
Windows Phone users were granted access to all functions of the Envelo platform via a mobile application.
October
June
December
August
Poczta Polska joined e-Commerce Poland (Izba Gospodarki Elektronicznej)
Poczta Polska - a patron of the “e-Business Gazelles” contest
Poczta Polska joined e-Commerce Poland, an organisation analysing projects meant for the business sector and for consumers. One of its areas of interest is e-commerce - a crucial element of
Poczta Polska’s development.
Poczta Polska granted awards to the most actively developing Polish e-businesses. Nearly 300 companies from all across Poland received the title of e-Business Gazelle. The ecommerce.poczta-polska.pl website was
activated
100 offices with new image
Poczta Polska offered comprehensive service to entrepreneurs pursuing business online. From June onwards, they ca