“Be a leader with integrity by cooperatively providing a safe sustainable
future for First Nations through quality technical services."
Connect
Communicate
• Spring of 2008 – Information Technology Services was born
• 2008 – Community Health Network Stabilization Project
• 2009 – Alberta First Nations SchoolNet Project
• 2010 – Band Administration Office and Water Treatment Plant
Connectivity Project
Internet & Supernet Connectivity
Network Design & Implementation
Network Management & Monitoring
Network Security
Network Administration & Operation
ICT Support Centre – Help Desk
ICT Asset Management
Technology Solution
Video Conference Bridge
Project Management
Communicate Collaborate
Community Health Network overall uptime = 99.1%
During core business 9-5 hours, network uptime is near 99.9%
Amount of internet data transferred = 13.2 TB (13,517 GB)
Community Health Network overall uptime = 99.1%
During core business 9-5 hours, network uptime is near 99.9%
Amount of internet data transferred = 13.2 TB (13,517 GB)
(That’s about 23,000 movies or 2,768,000 songs)
TSAG Network Operations Centre (NOC) monitors and
manages 380 network devices in 43+ Health Centres at any given time and over 4,400 elements out of these devices
During core business 9-5 hours, network uptime is near 99.9%
Amount of internet data transferred = 13.2 TB (13,517 GB)
(That’s about 23,000 movies or 2,768,000 songs)
TSAG Network Operations Centre (NOC) monitors and
manages 380 network devices in 43+ Health Centres at any given time and over 4,400 elements out of these devices
Number of fibre relocation project inside Health Centres = 4
Community Health Network overall uptime = 99.1%
During core business 9-5 hours, network uptime is near 99.9%
Amount of internet data transferred = 13.2 TB (13,517 GB)
(That’s about 23,000 movies or 2,768,000 songs)
TSAG Network Operations Centre (NOC) monitors and
manages 380 network devices in 43+ Health Centres at any given time and over 4,400 elements out of these devices
Number of fibre relocation project inside Health Centres = 4
Number of new health centre network installation = 5
True nerd fact: connections to all Health Centres on the
SuperNet operate at speeds of approximately 41% of light speed. The network is “running” at 121,428 km/sec
Numbers and Nerd Facts
(last 12 months) TSAG IT Support Centre’s toll free support line logged over 7,200 minutes of call time
TSAG IT Support Centre’s toll free support line logged over 7,200 minutes of call time
Supports 500+ computers connected to the Community Health Network with 2 staff
Numbers and Nerd Facts
(last 12 months) TSAG IT Support Centre’s toll free support line logged over 7,200 minutes of call time
Supports 500+ computers connected to the Community Health Network with 2 staff
TSAG IT Support Centre’s toll free support line logged over 7,200 minutes of call time
Supports 500+ computers connected to the Community Health Network with 2 staff
Over 3,200 tickets created
Countless remote desktop support and coaching sessions
Numbers and Nerd Facts
(last 12 months) TSAG IT Support Centre’s toll free support line logged over 7,200 minutes of call time
Supports 500+ computers connected to the Community Health Network with 2 staff
Over 3,200 tickets created
Countless remote desktop support and coaching sessions
43 Health Centres and 2 treatment centres
connected with videoconference equipment
Ongoing support of technical capacity
building in the FN community
Alberta FN SchoolNet migration to a
managed network
Band Administration Office Building and
Water Treatment Plant Connectivity Project
Bringing new economies of scale to
communities by innovative technologies and
supporting services
Communicate Collaborate
Contact us anytime:
ITS Manager: Duncan Wu
Phone: 780-483-8601
Email:
[email protected]
IT Support Centre: 1-888-999-3356
For all your general
IT enquiries in TSAG
Communicate Collaborate
