GLOBAL INTEGRATED FACILITY MANAGEMENT MARKET

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MARKET INTELLIGENCE . CONSULTING www.techsciresearch.com

GLOBAL INTEGRATED FACILITY

MANAGEMENT MARKET

FORECAST & OPPORTUNITIES

2016 – 2026

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Review Period 2016 – 2019 Base Year 2020 Estimated Year 2021 Forecast Period 2022 – 2026

Year Range

SERVICE

▪ Building and Property Management ▪ Cleaning and Hygiene

▪ Security and Staffing ▪ IT Support ▪ Others REGION • North America • Europe • Asia-Pacific • South America • Middle East & Africa

END-USER ▪ BFSI ▪ Utilities

▪ Aerospace & Defense ▪ Telecommunication ▪ Manufacturing

▪ Supply Chain & Logistics ▪ Real Estate & Infrastructure ▪ Healthcare

▪ Retail ▪ Others TYPE

▪ Asset & Space Management ▪ Project Management & Real Estate

Portfolio Management & Lease Administration

▪ Energy & Environment Sustainability Management ▪ Maintenance Management ▪ Others SOLUTION ▪ Hard Service ▪ Soft Service

Integrated facility management (IFM) is the consolidation of facility management efforts under a

single, unified team. This includes contracts, vendor partnerships, space management, and real

estate planning. ... The same goes for managing facilities. Separating management tasks, duties,

and resources CAGR, on the back of rapid industrialization and urbanization, during the next five

years.

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S. No. Contents

1. Product Overview

2. Research Methodology

3. Executive Summary

4. Voice of Customer

4.1. Factors Affecting the purchase decision of Integrated Management Facility Services 4.2. Customer Experience

4.3. Brand Awareness 4.4. Brand Satisfaction 4.5. Customer Satisfaction

5. Global Integrated Facility Management Market Outlook

5.1. Market Size & Forecast 5.1.1. By Value 5.2. Market Share & Forecast

5.2.1. By Type (Hard Service and Soft Service)

5.2.2. By Service (Building and Property Management, Cleaning and Hygiene, Security _{and Staffing, IT Support and Others)} 5.2.2.1. By IT Support (On-Premises and Cloud)

5.2.3. By Solution (Asset & Space Management, Project Management & Real Estate Portfolio Management & Lease Administration, Energy & Environment Sustainability Management, Maintenance Management and Others)

5.2.4. By End-User (BFSI, Utilities, Aerospace & Defense, Telecommunication, Manufacturing, Supply Chain & Logistics, Real Estate & Infrastructure, Healthcare, Retail and Others)

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S. No. Contents

5.2.5 By Region (North America, Asia-Pacific, Europe, Middle East & Africa and South _America) 5.2.6. By Company (2020)

5.3. Product Market Map 5.3.1. By Type 5.3.2. By Service 5.3.3. By IT Support 5.3.4. By Solution 5.3.5. By End-User 5.3.6. By Region

6. Asia-Pacific Integrated Facility Management Market Outlook

6.2.2. By Service (Building and Property Management, Cleaning and Hygiene, Security _{and Staffing, IT Support and Others)} 6.2.2.1. By IT Support (On-Premises and Cloud)

6.2.4 By End-User (BFSI, Utilities, Aerospace & Defense, Telecommunication, Manufacturing, Supply Chain & Logistics, Real Estate & Infrastructure, Healthcare, Retail and Others)

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S. No. Contents 6.2.5. By Country 6.3. Market Map 6.3.1. By Type 6.3.2. By Service 6.3.3. By IT Support 6.3.4. By Solution 6.3.5. By End-User 6.3.6. By Country

6.4. China Integrated Facility Management Market Outlook

6.4.1. Market Size & Forecast 6.4.1.1 By Value 6.4.2. Market Share & Forecast

6.4.2.1 By Type 6.4.2.2 By Service 6.4.2.3 By End-User

6.5. India Integrated Facility Management Market Outlook

6.5.2.1 By Type 6.5.2.2 By Service 6.5.2.3. By End-User

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6.6. Japan Integrated Facility Management Market Outlook

6.7. South Korea Integrated Facility Management Market Outlook

6.8. Australia Integrated Facility Management Market Outlook

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6.9. Singapore Integrated Facility Management Market Outlook

6.10. Malaysia Integrated Facility Management Market Outlook

7. Europe Integrated Facility Management Market Outlook

7.2.2. By Service (Building and Property Management, Cleaning and Hygiene, Security and Staffing, IT _{Support and Others)} 7.2.2.1. By IT Support (On-Premises and Cloud)

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S. No. Contents

7.2.4 By End-User (BFSI, Utilities, Aerospace & Defense, Telecommunication, Manufacturing, Supply Chain & Logistics, Real Estate & Infrastructure, Healthcare, Retail and Others)

7.2.5. By Country 7.3. Market Map 7.3.1. By Type 7.3.2. By Service 7.3.3. By IT Support 7.3.4. By Solution 7.3.5. By End-User 7.3.6. By Country

7.4. United Kingdom Integrated Facility Management Market Outlook

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7.5. Italy Integrated Facility Management Market Outlook

7.6. France Integrated Facility Management Market Outlook

7.7. Germany Integrated Facility Management Market Outlook

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7.8. Russia Integrated Facility Management Market Outlook

8. North America Integrated Facility Management Market Outlook

8.2.4 By End-User (BFSI, Utilities, Aerospace & Defense, Telecommunication, Manufacturing, Supply _{Chain & Logistics, Real Estate & Infrastructure, Healthcare, Retail and Others)} 8.2.5. By Country

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S. No. .Contents 8.3. Market Map 8.3.1. By Type 8.3.2. By Service 8.3.3. By IT Support 8.3.4. By Solution 8.3.5. By End-User 8.3.5. By Country

8.4. United States Integrated Facility Management Market Outlook

8.5. Mexico Integrated Facility Management Market Outlook

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8.6. Canada Integrated Facility Management Market Outlook

9. South America Integrated Facility Management Market Outlook

9.2.4 By End-User (BFSI, Utilities, Aerospace & Defense, Telecommunication, Manufacturing, Supply _{Chain & Logistics, Real Estate & Infrastructure, Healthcare, Retail and Others)} 9.2.5. By Country

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S. No. Contents 9.3. Market Map 9.3.1. By Type 9.3.2. By Service 9.3.3. By IT Support 9.3.4. By Solution 9.3.5. By End-User 9.3.6. By Country

9.4. Brazil Integrated Facility Management Market Outlook

9.5. Argentina Integrated Facility Management Market Outlook

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9.6. Chile Integrated Facility Management Market Outlook

10. Middle East and Africa (MEA) Integrated Facility Management Market Outlook

10.2.2. By Service (Building and Property Management, Cleaning and Hygiene, Security and _{Staffing, IT Support and Others)} 10.2.2.1. By IT Support (On-Premises and Cloud)

10.2.4. By End-User (BFSI, Utilities, Aerospace & Defense, Telecommunication, Manufacturing, _{Supply Chain & Logistics, Real Estate & Infrastructure, Healthcare, Retail and Others)} 10.2.5. By Country

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S. No. Contents 10.3. Market Map 10.3.1. By Type 10.3.2. By Service 10.3.3. By IT Support 10.3.4. By Solution 10.3.5. By End-User 10.3.6. By Country

10.4. UAE Integrated Facility Management Market Outlook

10.4.2.1. By Type 10.4.2.2. By Service 10.4.2.3. By End-User

10.5. South Africa Integrated Facility Management Market Outlook

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10.6. Saudi Arabia Integrated Facility Management Market Outlook

10.7. Egypt Integrated Facility Management Market Outlook

10.7.2.1 By Type 10.7.2.2 By Service 10.7.2.3 By End-User 11. Market Dynamics 11.1. Drivers 11.2. Challenges

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13. Competitive Landscape

13.1. Company Profiles

13.1.1. JLL Inc (Jones Lang LaSalle IP, Inc) 13.1.2. ISS A/S (International Service System) 13.1.3. CBRE Group, Inc

13.1.4. Cushman & Wakefield plc 13.1.5. Sodexo Inc.

13.1.6. Compass Inc.

13.1.7. Aramark Corporation

13.1.8. Coor Service Management Holding AB 13.1.9. Mitie Group PLC

13.1.10. MacLellan Integrated Services, Inc

14. Impact of COVID-19 on Global Integrated Facility Management Market

15. Strategic Recommendations

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✓ Identifying Key Opinion Leaders ✓ Questionnaire Design ✓ In-depth Interviews Data Collection Developing list of respondents Formulating Questionnaire Market

Profiling _ValidationData

Data Analysis

In-depth secondary research was conducted to

determine top players in the global integrated facility management market, overall market size and segmental market size.

In order to conduct industry experts’ interviews, TechSci formulated a detailed discussion guide. List of industry players and industry

specialists was developed.

TechSci conducted interviews with industry experts and

industry players for data collection and

verification. Data obtained as a result of primary and secondary research was validated through rigorous triangulation.

The data was scrutinized using MS-Excel, statistical

tools and internal proprietary database to

obtain qualitative and quantitative insights about the global integrated facility

management Market

Data Collection

Data Filter

& Analysis IntelligenceResearch &

Actionable

Insights Business_Solution

Primary Research Desk Research Company Analysis ✓ Recent Developments ✓ Market Changing Aspects/Dynamics ✓ Government Policies ✓ Final Conclusion ✓ Market Participants ✓ Key Strengths ✓ LinkedIn ✓ TechSci Internal Database ✓ Factiva ✓ Hoovers Paid Sources ✓ Company Website ✓ Company Annual Reports

✓ White Paper Study ✓ Financial Reports ✓ Investor Presentations ✓ Regulatory Body ✓ Associations, etc. Secondary Research Primary Research

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Baseline Methodology

Our dedicated team of industry experts has monitored and analyzed various aspects of global integrated facility management market. The team has analyzed the outlook of various segments of this market, while considering the major influencing factors such as rise in demand for standardization and simplification of facilities in industries and speculated a positive growth during the next 5 years. The study includes market forecasting which would enable our clients to take better decisions while planning their strategy to achieve sustainability in global integrated facility management market.

Methodology Followed for Calculation of Market Size:

• Market Size by Value: Market size, in terms of value, for the year 2020 was calculated based on information collected through exhaustive secondary research and primary surveys, with various key opinion leaders/stakeholders, such as integrated facility management companies, channel partners, end users, industry experts, and other industry participants.

• The team interviewed more than 25 – 30 integrated facility management supplier companies, 100 – 120 channel partners, 150 – 200 end users, and 15 – 20 Industry experts and other value chain stakeholders in global integrated facility management market to obtain the overall market size from 2016-2020, which was validated by the Delphi technique. Taking standard deviation into consideration, the market size was averaged out, to arrive at the market size data from 2016-2020.

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• Respondents were asked about the current and future market growth rates, market shares by type, by service, by solution, by end user, by company and by each region. Removing the outlier responses, the geometric mean of growth estimates and supplier wise revenue shares generated across various segments were considered, to arrive at the final revenue shares. Revenue shares generated across various segments were further triangulated from other stakeholders depending upon the type of integrated facility management.

Methodology Followed for Calculation of Market Shares:

• Market shares by type, by service, by solution, by end user, by company and by each region were calculated based on the responses received through primary surveys with industry experts, in which the respondents were asked about the market shares or revenue generated from various type of Integrated Facility Management. The final shares were calculated by taking the geometric mean of the responses gathered from key opinion leaders after eliminating the outliers.

Methodology Followed for Forecasting:

• TechSci Research performed periodical checks on data collected through the surveys with logic checks and analyzed the survey results in SPSS/Tableau Software.

• Data triangulation techniques were applied to fill the gaps and to present a more meaningful picture of the market. To forecast global integrated facility management market, TechSci Research used various forecast techniques such as:

✓ Moving Average ✓ Time Series Analysis ✓ Regression Analysis

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TechSci Research used its own forecast tool, which is based on the growth of various allied industries in respective regions. TechSci Research also used the impact analysis during short, medium and long term period to estimate the demand and to reach accurate market numbers. It should be noted that the figures compiled are only for the organized market including market share data.

Partial List of Companies Interviewed Key Secondary Sources

▪ JLL Inc (Jones Lang LaSalle IP, Inc) ▪ ISS A/S (International Service System) ▪ CBRE Group, Inc

▪ Cushman & Wakefield plc ▪ Sodexo Inc.

▪ Compass Inc.

▪ Aramark Corporation

▪ Coor Service Management Holding AB ▪ Mitie Group PLC

▪ MacLellan Integrated Services, Inc

▪ World Bank

▪ TechSci Research Proprietary Database & Knowledge Repository

▪ Company Annual Reports ▪ Industry Magazines ▪ Industry Reports ▪ News Dailies

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According to TechSci Research report, “Global Integrated Facility Management Market By Type (Hard Service and Soft Service), By Service (Building and Property Management, Cleaning and Hygiene, Security and Staffing, IT Support and Others), By Solution (Asset & Space Management, Project Management & Real Estate Portfolio Management & Lease Administration, Energy & Environment Sustainability Management, Maintenance Management and Others), By End-User (BFSI, Utilities, Aerospace & Defense, Telecommunication, Manufacturing, Supply Chain & Logistics, Real Estate & Infrastructure, Healthcare, Retail and Others), By Region, Competition, Forecast & Opportunities, 2016-2026’’, the Global Integrated Facility Management Market is projected to cross USD114 billion by 2026, growing at a CAGR of 5.66% in the next five years. Rising development of high-rise commercial and residential buildings, increasing capital inflow into the real-estate sector, and growing infrastructural development and construction activities are expected to propel the Global Integrated Facility Management Market. Moreover, the enhanced cost reduction methods, innovations and developments, more transparency in service will positively influence the Global Integrated Facility Management Market in the coming years. Global Integrated Facility Management Market can be segmented based on type, service, solution, end-user, and region. In terms of type, the market can be bifurcated into hard service and soft service. Hard Service are related to physical structure of the building, equipment, project, etc. These services accounted for share od 55% in 2020 due to growing urbanization, rise in government initiatives and increased construction projects in growing economies. Rise in awareness among enterprises has led to increase in adoption of outsourcing facility management services for cost optimization and better organization.

Based on service market can be segmented into building and property management, cleaning and hygiene, security and staffing, IT support and others, the building and property management had around 26% market share in 2020 owing to increase in quality office spaces and increase in owners and buyers of commercial properties. Rise in leasing services has also increased the demand for office spaces, however this was affected in the year 2020 due to COVID-19, which led to the shutdown of office complexes due to lockdown imposed to restrict the spread of disease. But the market is soon recovering as most of the offices have resumed and people have started coming to offices again. As an impact of COVID-19, the market has largely seen an increase in demand for support services where the facility service providers play a major role in maintaining the quality of work through their IT departments. The increased focus on healthcare has taken a huge shift for facility management market as the projects for sanitation and cleaning have increased worldwide. The healthcare, and IT support are the new key drivers that will help the Global Integrated Facility Management Market to grow at a faster pace in the forecast period.

Based on solution the market is segmented into asset and space management, project management & real estate portfolio management & lease administration, energy & environment sustainability management, maintenance management and others. The asset & space management is primarily dependent on urbanization and advancement of commercial spaces. Successful portfolio management reinforces the strategic configuration of real estate decisions and strategies. The increased focus of countries on environment and sustainability owing to the need for proper waste management, HVAC (heating, ventilation and air conditioning), fire safety, outdoor space management are expected to drive the growth of Global Integrated Facility Management Market in the forecast period.

In the Global Integrated Facility Management Market, North America was the largest contributor with around 44% value share in 2020 followed by Europe and Asia pacific. America was the largest contributing country in the region with 83% share in 2020, followed by Canada and Mexico. The market is also growing in developing countries at a faster pace with increasing awareness of outsourcing services.

JLL Inc (Jones Lang LaSalle IP, Inc), ISS A/S (International Service System), CBRE Group Inc, Cushman & Wakefield plc, Sodexo Inc., Compass Inc., Aramark Corporation, Coor Service Management Holding AB, Mitie Group PLC, MacLellan Integrated Services, Inc. are among the leading players operating in Global Integrated Facility Management Market. Companies operating in the market are using organic strategies, partnerships, mergers, and collaborations to boost their share in Global Integrated Facility Management Market. Significant players in the business are concentrating on accomplishing ideal operational expenses, upgrading the service quality, real-time response, connectivity and 24/7 availability and merging with small players to sustain in the competitive market. Besides this, high funding in innovation and development for enhancing the service quality is likewise a factor considered by the players to remain in competition.

“The role of facility management is evolving for the organizations and governments across the globe. The need for outsourcing facility management is increasing with a larger scope that includes all aspects of enhanced space productivity, reduction in unused space, enhanced staff productivity, upgraded communication, operational cost savings, better compliance, and improved strategic planning for the future. The rise in infrastructure development and well maintained and clean spaces in commercial and industrial sectors with all the facilities for the ceaseless activities of the organizations is driving the market of integrated facility management. Continuance of such upward trend in infrastructure and construction activities and IT services across the globe is expected to drive the Global Integrated Facility Management Market in the coming years.”, said Mr.

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Global Integrated Facility Management Market Size, By Value (USD Billion) , 2016–2026F

5.00 6.00 7.00 8.00

9.00 10.00 11.00 12.00

13.00 14.00 15.00

2016

_{CAGR BY VALUE: XX%}

2020 2021E

_{CAGR BY VALUE: XX%}

2026F

Europe Integrated Facility Management Market Share, By Type, By Value, 2016–2026F

60%

40%

2016

2017

2018

2019

2020

2021F

2022F

2023F

2024F

2025F

2026F

Soft Service

Hard Service

Germany Integrated Facility Management Market Share, By Service, By Value, FY2016–FY2026F

20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 2016 2017 2018 2019 2020 2021E 2022F 2023F 2024F 2025F 2026F

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Report Name: GLOBAL INTEGRATED FACILITY MANAGEMENT MARKET

FORECAST & OPPORTUNITIES

2016 – 2026

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TechSci Research is a global market research and consulting company with offices in the US, UK and UAE. TechSci Research provides market research reports in

number of areas to organizations. The company uses innovative business models that focus on improving productivity, while ensuring creation of high-quality reports. The proprietary forecasting models use various analyses of both industry-specific and macroeconomic variables on a state-by-state basis to produce a unique ‘bottom-up’ model of a country, regional and global industry prospects. Combined with the detailed analysis of company activity and industry trends, the result is a uniquely rich evaluation of the opportunities available in the market.

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The contents of this report are based on information generally available to the public from sources believed to be reliable. No representation is made that it is timely, accurate or complete. TechSci Research has taken due care and caution in compilation of data as this has been obtained from various sources including which it considers reliable and first hand. However, TechSci Research does not guarantee the accuracy, adequacy or completeness of any information and it is not responsible for any errors or omissions or for the results obtained from the use of such information and especially states that it has no financial liability whatsoever to the subscribers / users of this report. The information herein, together with all estimates and forecasts, can change without notice. All the figures provided in this document are indicative of relative market size and are strictly for client’s internal consumption. Usage of the same for purpose other than internal will require prior approval of TechSci Research.

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