Q1 How old were you on your last birthday? (Select one response.)

0.1% 1 0.6% 5 4.5% 37 15.0% 122 28.1% 229 23.8% 194 17.9% 146 9.9% 81

Q1 How old were you on your last birthday?

(Select one response.)

Answered: 815 Skipped: 0 Total 815 Under 18 18-24 years of age 25-34 years of age 35-44 years of age 45-54 years of age 55-64 years of age 65-74 years of age 75 years of age or older 0% 20% 40% 60% 80% 100% 0.1% 0.6% 4.5% 15.0% 28.1% 23.8% 17.9% 9.9%

Answer Choices Responses

Under 18 18-24 years of age 25-34 years of age 35-44 years of age 45-54 years of age 55-64 years of age 65-74 years of age 75 years of age or older

11.7% 95 15.3% 125 10.1% 82 15.5% 126 13.5% 110 34.0% 277

Q2 How long have you lived in Franklin

Lakes? (Select one response.)

Answered: 815 Skipped: 0

Total 815

Under 5 years

5-10 years 11-14 years 15-19 years 20-24 years 25 years of more 0% 20% 40% 60% 80% 100% 11.7% 15.3% _10.1% 15.5% 13.5% 34.0%

Answer Choices Responses

57.8% 471 30.2% 246 5.6% 46 3.6% 29 2.6% 21 0.2% 2

Q3 Overall, how satisfied or dissatisfied are

you with living in Franklin Lakes? (Select

one response.)

Answered: 815 Skipped: 0 Total 815 Very satisfied Somewhat satisfied Neither satisfied nor dissatis... Somewhat dissatisfie d Very dissatisfie d Do not know/Unsure 0% 20% 40% 60% 80% 100% 57.8% 30.2% 5.6% _{3.6% 2.6%} 0.2%

Answer Choices Responses

Very satisfied Somewhat satisfied

Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Do not know/Unsure

Q4 As you know, the Borough currently

communicates with residents primarily

through electronic mail. For each of the

communication types listed below, please

indicate whether you would prefer to

receive information by physical mail or by

electronic means (e-mail). (Select one

response for each item.)

Answered: 747 Skipped: 68 4% 31 68% 506 24% 181 4% 29 747 5% 40 57% 423 34% 257 4% 27 747 3% 26 78% 580 11% 81 8% 60 747 4% 28 72% 540 18% 137 6% 42 747 Prefer only mail Prefer only e-mail Would like both forms Do not know/unsure

Alterations of service schedules Garbage and Recycling Notices of Borough meetings Special event announcements 0% 20% 40% 60% 80% 100% 4% 5% 3% 4% 68% 57% 78% 72% 24% 34% 11% 18% 4% 4% 8% 6%

Prefer only mail Prefer only e-mail Would like both forms Do not know/unsure Total Alterations of service schedules

Garbage and Recycling

Notices of Borough meetings

55.8% 417 77.6% 580 9.6% 72 0.5% 4 1.2% 9 50.6% 378 13.5% 101 2.4% 18

Q5 How do you get information about

Borough events and activities? (Select as

many or as few responses as you feel

appropriate.)

Answered: 747 Skipped: 68

Total Respondents: 747

Website Weekly e-blast

Facebook Twitter Cable TV channels Suburban News Wyckoff Patch None listed 0% 20% 40% 60% 80% 100% 55.8% 77.6% 9.6% 0.5% 1.2% 50.6% 13.5% 2.4%

Answer Choices Responses

85.5% 639

14.5% 108

Q6 Have you signed up for the Borough's

weekly e-blast? (You can register by

clicking on the Join Our E-Blast button on

the homepage of the website,

www.franklinlakes.org.)

Answered: 747 Skipped: 68 Total 747 Yes No 0% 20% 40% 60% 80% 100% 85.5% 14.5%

Answer Choices Responses

Q7 Rate each of the following elements of

the Borough's Communication Program.

(Select one response for each element.)

Answered: 747 Skipped: 68 52.7% 394 32.5% 243 3.5% 26 0.4% 3 10.8% 81 747 69.1% 516 16.7% 125 2.5% 19 0.5% 4 11.1% 83 747 43.4% 324 19.1% 143 3.9% 29 1.5% 11 32.1% 240 747 9.5% 71 14.1% 105 6.0% 45 2.5% 19 67.9% 507 747 3.1% 23 10.6% 79 6.6% 49 3.3% 25 76.4% 571 747 24.1% 180 28.1% 210 8.8% 66 2.8% 21 36.1% 270 747 38.0% 284 30.9% 231 7.2% 54 4.0% 30 19.8% 148 747 49.3% 368 27.7% 207 4.1% 31 2.5% 19 16.3% 122 747 4.4% 33 12.0% 90 7.9% 59 7.8% 58 67.9% 507 747 55.0% 411 18.7% 140 2.9% 22 1.7% 13 21.6% 161 747

Very effective Somewhat effective Somewhat Ineffective Very ineffective Do not know/unsure Total Website

"Borough Happenings" e-blast

"Recreation Happenings" e-blast

4.5% 33 38.2% 283 58.4% 433 19.0% 141 9.9% 73 1.5% 11 13.6% 101 12.3% 91 89.9% 666

Q8 What type of new stores would you like

to see open in the downtown Franklin

Avenue area? (Select as many or as few

responses as you feel appropriate.)

Answered: 741 Skipped: 74 Total Respondents: 741 Banks Clothes Other retail stores (not... Fitness spas and health... Hair and nail salons Insurance companies Medical/dental offices Other professionals Restaurants 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 4.5% 38.2% 58.4% 19.0% 9.9% 1.5% 13.6% 12.3% 89.9%

Answer Choices Responses

Banks Clothes

Other retail stores (not clothing) Fitness spas and health stores Hair and nail salons

Q9 The Franklin Lakes Community Center

will be offering more programming in the

upcoming months. How interested are you

in the following types of programming?

(Select one response for each type of

programming.)

Answered: 725 Skipped: 90 14.6% 106 15.4% 112 58.5% 424 11.4% 83 725 12.7% 92 25.1% 182 51.4% 373 10.8% 78 725 16.6% 120 15.6% 113 58.1% 421 9.8% 71 725 9.5% 69 20.1% 146 59.9% 434 10.5% 76 725 25.9% 188 41.8% 303 25.8% 187 6.5% 47 725 27.9% 202 34.1% 247 30.8% 223 7.3% 53 725 27.6% 200 30.5% 221 33.1% 240 8.8% 64 725

Very Interested Somewhat Interested Not Interested Do not know/Unsure Total After school activities

Arts & Crafts

Children's programs

Dance

Fitness and nutrition education

Group exercise classes (zumba, barre, bootcamp, cardio, etc.)

Yoga & pilates

Q10 How interested are you in seeing the

following community wide programs

offered by the Borough?(Select as many or

as few responses as you feel appropriate.)

Answered: 725 Skipped: 90 9.2% 64 22.1% 154 59.5% 415 9.3% 65 698 12.5% 86 22.2% 152 56.6% 388 8.7% 60 686 11.0% 76 20.9% 144 56.7% 391 11.3% 78 689 12.1% 83 26.6% 182 51.4% 352 9.9% 68 685 39.6% 280 40.9% 289 15.7% 111 3.8% 27 707 33.1% 231 42.3% 295 19.9% 139 4.6% 32 697 32.8% 229 40.8% 285 21.8% 152 4.6% 32 698 26.4% 185 32.5% 228 35.6% 250 5.6% 39 702 23.6% 161 27.5% 188 40.1% 274 8.8% 60 683 28.8% 201 37.1% 259 29.5% 206 4.6% 32 698

Very Interested Somewhat Interested Not Interested Do not know/Unsure Total Adult bocce

Adult tennis league

Youth tennis league

Chess/checker tables in parks

Concerts

Educational programs

Fitness and nutrition programs

Movie Under the Stars

Paddle Days

Q11 There are three reasons that are the

most cited when asked why it is important

to recycle. How important are the following

reasons in your decision to recycle?

Answered: 721 Skipped: 94 86% 620 11% 81 2% 13 1% 7 721 76% 545 21% 149 3% 20 1% 7 721 60% 436 24% 176 8% 57 7% 52 721 Very important Somewhat important Somewhat unimportant Not important

Recycling helps the environment

Recycling generates value and reduces costs for the Borough of Franklin Lakes Recycling is required by law 0% 20% 40% 60% 80% 100% 86% 76% 60% 11% 21% 24% 2% _1% 3% _1% 8% 7% Very important Somewhat important Somewhat unimportant Not important Total Recycling helps the environment

Recycling generates value and reduces costs for the Borough of Franklin Lakes

Recycling is required by law

Q12 How satisfied or dissatisfied are you

with the following Borough's services and

facilities? (Select one response for each

service.)

Answered: 693 Skipped: 122 44.6% 309 30.4% 211 14.3% 99 2.3% 16 1.7% 12 6.6% 46 693 75.0% 520 11.1% 77 7.2% 50 0.9% 6 0.6% 4 5.2% 36 693 51.1% 354 29.6% 205 8.1% 56 7.9% 55 2.2% 15 1.2% 8 693 55.3% 383 27.8% 193 8.8% 61 5.2% 36 1.6% 11 1.3% 9 693 60.0% 416 20.2% 140 9.4% 65 1.2% 8 0.6% 4 8.7% 60 693 46.3% 321 34.5% 239 5.8% 40 9.4% 65 3.2% 22 0.9% 6 693 49.1% 340 32.2% 223 10.0% 69 4.2% 29 1.3% 9 3.3% 23 693 73.7% 511 17.6% 122 4.6% 32 1.6% 11 0.7% 5 1.7% 12 693 24.2% 168 41.7% 289 12.6% 87 14.7% 102 5.8% 40 1.0% 7 693 12.1% 84 23.2% 161 21.8% 151 4.3% 30 3.0% 21 35.5% 246 693 10.4% 72 15.9% 110 20.9% 145 4.8% 33 3.3% 23 44.7% 310 693 38.0% 263 39.4% 273 8.9% 62 8.8% 61 3.3% 23 1.6% 11 693 16.0% 111 22.2% 154 19.2% 133 6.2% 43 3.9% 27 32.5% 225 693 Very satisfied Somewhat satisfied

Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Do not know/Unsure Total Administrative services Fire Department Garbage collection Recycling services

Library hours and services

Appearance of Franklin Lakes

Parks and Recreation

Police Department

Road maintenance

Families with children and teenagers -services and facilities

Seniors - services and facilities

Snow removal

Q15 Several Bergen County towns have

consolidated their services in order to

achieve cost savings. For each service

listed below, please indicate whether you

would be in favor of, or against,

consolidating Franklin Lakes services with

other local towns. Please assume that the

level of service would not be affected.

(Select one response for each service.)

Answered: 683 Skipped: 132 25.3% 173 19.2% 131 15.2% 104 11.9% 81 20.1% 137 8.3% 57 683 28.0% 191 23.0% 157 20.1% 137 8.6% 59 14.1% 96 6.3% 43 683 18.0% 123 11.7% 80 10.1% 69 19.3% 132 37.8% 258 3.1% 21 683 22.0% 150 24.9% 170 18.6% 127 13.3% 91 15.7% 107 5.6% 38 683 Very much in favor Somewhat in favor Neither in favor nor opposed to

Somewhat opposed to Very opposed to Do not know/unsure

Dispatch Services

Municipal Court Police Department Recreational facilities and services 0% 20% 40% 60% 80% 100% Very much in favor Somewhat in favor

Neither in favor nor opposed to Somewhat opposed to Very opposed to Do not know/unsure Total Dispatch Services Municipal Court Police Department

Recreational facilities and services

Q16 The Borough's website has a new

feature that allows you to view property tax

information and pay taxes online. (Click on

"Tax Information" under Quick Links on the

homepage to access this portal and for

additional information.) Would you be

interested in using any of the following

services?(Please select one response for

each service.)

Answered: 679 Skipped: 136 46% 311 31% 208 20% 133 4% 27 679 44% 301 31% 213 21% 143 3% 22 679 24% 166 23% 154 48% 324 5% 35 679 12% 81 17% 118 68% 463 3% 17 679 10% 67 13% 88 75% 508 2% 16 679 Very interested Somewhat interested Not interested Already use this service

View property taxes View account history Pay by automatic withdrawal quarterly... Pay by e-check ($1.05 per transaction) Pay by credit or debit card (2.95% per... 0% 20% 40% 60% 80% 100% 46% 44% 24% 12% _10% 31% 31% 23% 17% 13% 20% 21% 48% 68% 75% 4% _3% 5% _{3% 2%}

Very interested Somewhat interested Not interested Already use this service Total View property taxes

View account history

Pay by automatic withdrawal quarterly (free)

Pay by e-check ($1.05 per transaction)

Q17 Are you interested in participating in

the following Mayors Wellness Campaign

programs?

Answered: 674 Skipped: 141 13.5% 91 29.2% 197 47.5% 320 9.8% 66 674 6.5% 44 20.5% 138 56.2% 379 16.8% 113 674 15.7% 106 32.5% 219 45.7% 308 6.1% 41 674 16.0% 108 29.4% 198 45.1% 304 9.5% 64 674 9.5% 64 25.7% 173 56.7% 382 8.2% 55 674 6.1% 41 16.9% 114 64.2% 433 12.8% 86 674 13.5% 91 32.6% 220 45.1% 304 8.8% 59 674 6.2% 42 15.9% 107 68.5% 462 9.3% 63 674 15.7% 106 33.7% 227 41.8% 282 8.8% 59 674

Very interested Somewhat interested Not interested Do not know/unsure Total Living Healthy 10-Week Challenge

Baskets 4 Franklin Lakes

Movie Under the Stars

Paddle Day

Scenic Half Marathon & 5 K

Splash n’ Dash

Take Control of Your Health Program

Triathlon

Wellness Fair