Extended communication server: Fax Server- Administration

Extended communication

server: Fax Server-

Administration

This document explains how to install and configure the Fax Server on ECS and OXO.

SOTWARE MODULE CONTENT

The fax server module is composed of the following patches: P-6291 : Opening patch for FAX server service pack

P-5665: Make ldap restart synchronous. P-5602: Upgrade MySQL Server

P-5870: Add the hidden domain name capability for the mail system P-5680: Directory evolution for the FAX server

P-6178: Upgrade DNS daemon to prevent security issue P-5644: Install core component of the Fax Server P-5645: Install system part of the Fax Server

P-6150: Improve channel management for fax server P-6269: Improve the installation of coversheet editor P-6292 : Closing patch for FAX server service pack

PRE-REQUISITE

- 4.0 + S-0001 + S-0002 - 4.0.1 + S-0002

- 4.1

A FEW TECHNICAL DETAILS

- Ports use :

o 5060 TCP from ECS to OXO o 5059 TCP from OXO to ECS - RTP / SRTP supported

- The OXO should use an ISDN or analog line for the FAX (SIP provider not supported) - Fax call routing is not supported. A public phone number must be dedicated to each public

INSTALLATION

The FAX server can be installed from the FAX server CDROM delivered with your ECS or from an archive available in the ECS support web site.

INSTALLATION FROM THE CDROM

Extended communication server PREMIUM edition

Insert the CD-ROM in the Appliance CD drive. Then log on the ECS as superadmin and click on "Appliance / Update / Update from CD-ROM/USB". The service pack installation will proceed automatically.

Extended communication server COMPACT edition

Insert the CD-ROM in a USB CD drive connected to your ECS. Then log on the ECS as superadmin and click on "Appliance / Update / Update from CD-ROM/USB". The service pack installation will proceed automatically.

INSTALLATION FROM THE ECS SUPPORT WEB SITE

- Connect to the ECS support web site http://support.rightvision.com then go to

“PATCH/MODULE / Linux range”. Then download the FAX server archive available in this page.

- Unzip the downloaded file in the root directory of a USB key (Note: With WinZip, the option "TAR file smart CR/LF" option must be unchecked).

- Connect the USB key to the ECS.

- In the administration interface in the menu "Appliance / Updates", click on "Update from CDROM/USB".

The service pack installation will proceed automatically.

You can check the patches installation in "Appliance / Updates / Analyse updates already performed".

Note: the installation can last about 10 minutes

Once the installation as been confirmed, reboot the ECS to terminate the installation.

CONFIGURATION

OXO Side

ECS fax server needs a trunk SIP between OXO and ECS to send and receive fax.

In the following OXO trunk SIP configuration, we supposed that the OXO has already and properly been configured (analog access, terminals…)

Trunk SIP Configuration on OXO Connect with OMC on your OXO

Hardware and Limits\ LAN/IP Configuration

- Change the default router address by the IP address of the ECS Voice over IP\VoIP: Parameters

- General tab:

o Number of VoIP-trunk channels: select at least 2 channels o VoIP Protocol: SIP

- Gateway tab:

o End of dialing table used selected External lines

- List of Accesses

o Select VoIP access and click on details button o Click on Link Category button

LC No norm.: 12

LC No Rest.: 16

Voice/Non V. norm. 2

Voice /Non V. rest. 2

Click on OK o Public Trunk not selected o Click on OK

- List of trunk groups

o Select a free index (no trunk add on it) and click on Details button

Add the VoIP access

• Click on link category and set LC No norm. And rest. To 2 Numbering

- Numbering plans

o Internal numbering plan

Secondary trunk group

• In the Start and End fields, enter the number you choose for fax number

• Base ARS

• Priv Yes o Public Numbering plan

Secondary trunk group

• Start and End fields: fax public number (can be the same value or a range)

• Base ARS

• NMT Keep

• Priv Yes o Private Numbering plan

Secondary trunk group

• Start and End fields: fax public number (can be the same value or a range)

• Base ARS

• NMT Drop

• Priv Yes

Nota: Create as secondary trunk as fax public number if they aren’t continuous - Automatic Routing Selection

o Trunk groups list

Add the index you choose in List of trunk groups

Ident is V o Gateway Parameters

Index: choose a free index

RFC 3325: YES

Remote SIP Port: 5059 o Automatic Routing: Prefixes

Add for internal number

• Activation: Yes

• Net: Priv

• Prefix: Enter the prefix you choose in the Internal numbering plan/Secondary trunk group

• Substitute: Same as prefix

• TrGpList: List of sip trunk in ARS/ Trunk groups list

• Called(ISPVPN/H450): het

• Right click and select IP Parameters

• Destination: SIP Gateway

• IP Address: Enter the IP address of the ECS which will be used by fax server.

• Gateway Alive Protocol: SIP Option

• Gateway Bandwidth: Select the bandwidth supported by your network

• Gateway Parameters: Select the Index of the gateway previously add

• Prefix: Enter the prefix you choose in the Public numbering

plan/Secondary trunk group (The substitution field must be equal to the ECS user “Internal fax number”)

The OXO is now configured. ECS Fax server configuration Demonstration mode

Note: The FAX server is by default in demo mode. That means you can try the solution which is totally functional with 2 channels. The main restriction of the demo mode is the word “Evaluation” written on all sent and received faxes.

On the Administration interface:

- Go in Service management > Fax Server - Fill:

o Default recipient address mail (it must be a valid address) o SIP gateway IP address: IP address of the OXO VoIP card - Listening port must be 5060

- Some options allow the administrator to manage dedicated channels for sending or reception as well as the transmission attempts.

- In the Coversheet and profiles tab, you can select the form of the coversheet depending several language profiles

- Once all options set, you can activate the Fax server (On radio button at the bottom of the page)

- To set a fax number for a user, go in Directory > Users accounts and in the user profile page. - At the end of the page you have a Fax Server section, you have to fill here the Internal and

COMPATIBILITY with VoIP – SIP service

It is not possible to create simultaneously 2 SIP trunks with different properties between the OXO and the ECS using the same IP address. So it is not possible to have fax server and VoIP SIP activated on the same ECS IP. Here are below the supported configurations:

Configuration 1: VoIP SIP service on the ECS WAN

Configuration 2: VoIP SIP service on the ECS LAN2

Configuration 3: VoIP SIP service on an Ethernet alias

LIMITATIONS

6145: Too much FAX Alert mails received when service starts

6143: Error 602 / Fax call KO from an OXO/ECS system through analog trunk when remote side is also an OXO/ECS system. Workaround: In the analog trunk protocol of external lines, set the parameter “Off-hook simul. Closed number” inferior or equal to 5000 ms.

OXO FAX trunk on LAN1 ECS

SIP trunk on WAN

Internet

OXO FAX trunk on LAN1 ECS SIP trunk on LAN1

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