Agility Logistics Datacenter Trends in Enterprises. Ben N. Hasnai VP IT Infrastructure and Operations

(1)

Agility Logistics – Datacenter Trends in Enterprises

(2)

Head office

Revenue

Market position

Lines of business

Operations

Employees

Ownership

Kuwait

Over US$5 billion

Global top 10 logistics provider

Leading position in emerging markets

Core freight forwarding platform

Specialized capabilities in Project Logistics, Fairs and

Events, Chemicals

100+ countries

500+ offices

Strong representation in key emerging markets

25,000+

Publicly traded in Kuwait and Dubai

Agility Business Globally

(3)

Global Business: 500+ locations in over 100 countries

Irvine, CA

Agility Americas

Houston

Project Logistics

Basel

Agility Europe

Dubai

Agility Middle

East & Africa

Singapore

Agility Asia Pacific

Fairs & Events Chemicals

Geographic Headquarters

Specialized Headquarters

Owned Offices

Strategic Partners

Baar, Zug

GIL Global

Kuwait Head-Office

(4)

Logistics Solutions

Agility manages in excess of 1.6 million square meters of warehousing in key

locations across the globe. Strategically located in all major business centers and

offering various temperature environments, Agility’s network of warehouses are

supported by state of the art technology and a range of value added services.

(5)

From pre-production all the way to returns

‒ Collection Services:

‒ E-Booking portal

‒ Satellite location

management

‒ Order fulfilment

‒ Due date control

‒ Buyers consolidation

‒ Multi country

consolidation

‒ Bar coding / RFID

‒ Garment on hangers

‒ Franchise models

‒ Air / Ocean

Forwarding:

‒ Equipment

Optimization

‒ Transportation

Optimization

‒ Customs Brokerage

‒ Inventory

Management

(VMI)

‒ Shared Warehousing

‒ Dedicated

Warehousing

‒ Bonded Facilities

‒ Pick & pack / bundling

/ split case picking

‒ Value Added

Services:

‒ Kitting & Assembly

‒ Quality checking

‒ Labelling

‒ Scanning

‒ Localization

‒ Postponement

‒ Invoice printing

‒ Other dedicated VAS

‒ Distribution Center:

‒ FTL

‒ LTL

‒ Factory to DC

‒ DC to store

‒ Product launches

‒ Cross Dock

‒ Courier / Parcel

‒ Distribution

‒ Management

services:

‒ Carrier Selection

‒ Carrier Management

‒ Network Optimization

‒ Call centre service

‒ Control Towers

(LLP/4/PL)

‒ Inspection Services

and Testing

‒ Returns Management:

‒ Re-Working

‒ Re-Packing

‒ Re-Labelling

‒ Repair Management

‒ Waste disposal and

Recycling services

(6)

How we deliver to our Customers

Listen to understand the challenges

Analyze, Identify opportunities

Develop a concept, design the solution

Select all resources

Follow through until the job is done

Measure performance and improve

Use optimization and simulation tools throughout

6

(7)

A bit of history… acquisitions and natural growth, essentially two options:



Option 1: Outsource (hosting services)



Option 2: Build, operate and maintain

(8)

The basics: Datacenter classification

8

(9)

Tier 1

Tier 2

Tier 3

Tier 4

Building Type

Tenant

Stand-Alone

Staffing

None

1 shift

1 + Shifts

24x7x365

Components

Need only (N)

N+1

2 (N+1)

Delivery Paths

One only

One Only

One active

One passive

Two active

Single points of failure

Yes

Some

No

Uninterruptable

Cooling

No

Maybe

Yes

Concurrently

Maintainable

No

Components only

Yes

Projected

Availability/Downtime

per Year

‒ 99.671%

‒ 28.8hours

‒ 99.749%

‒ 22.0 hours

‒ 99.982%

‒ 1.6hours

‒ 99.995%

‒ 0.4 hours

(10)

(11)

Key requirements for Datacenter Design

• Land

• Ability to expand DC space vertically up to 3 floors

• Building with international standards in mind

Location

• Multiple exchange points crucial for customers in terms of

minimizing disruption, and offering redundancy

• Existence of multiple exchange points for international

connectivity

(12)

Tier 3 Datacenter – Other Requirements

A dedicated Multi-story Tier 3+ Datacenter facility in Kuwait. Facility will compose of multiple active

power and cooling distribution paths. The Power, UPS, A/C, Network and Storage with redundant

components and infrastructure. Data center will be concurrently maintainable, providing 99.98%

availability.

Power

 The facility should be equipped with sufficient power feed per square foot that will host high density standard equipment

 Extension Datacenter will be provisioned with redundant power grids with

provisions for 16 Amps and 32 Amps single phase and three phase sockets Generators

 To protect the Datacenter from Power outages the Datacenter will be protected with 2 generators with capacity to support active/real time fuel load options.

 The generators will have the required capacity to support the Datacenter in full-load.

UPS

 Datacenter will be provisioned with redundant multiple UPS’s to provide uninterruptable power to support the equipment deployed for 15 mins.

 Redundant UPS Capacity to support DC operations.

Fire Prevention System

 Datacenter will be deployed with fire detection and suppression system

 All walls and exit doors will be fireproof

 DC to be certified by Fire Department

Datacenter Walls

 External (Walls exposing to the Natural Environment) will be with Bricks or Stone with insulation internally for protection from external environmental conditions.

 Internal walls (Walls not exposed to the Natural Environment) will be consisting of double glass panels vacuumed in-between to protect internal Datacenter cold-air from leaking

 Constructed walls will be insulated to protect Datacenter temperature from external environment

Flooring

 Datacenter Floor will be built with a raised floor with industry standard height with tiles for full floor and support for sufficient floor loading.

 Raised floor will provide cooling facilities to allow the air to circulate, if this is the cooling approach.

 The Datacenter will cater for partitioned facilities, to Host Standard Equipment and High Density Equipment

Space

 The Area built will have provisions for Caged /private suite facilities. Staffing

 Certified and skilled resources

 24x7x365 Operations

 Monitoring tools and capabilities

Air Conditioning

• Datacenter will be provisioned with redundant A/C to provide cooling for the Datacenter Equipment.

• Datacenter temperature will be

maintained between 18 and 20 degrees Celsius

• The datacenter design will be based on the Hot/Cold Aisle approach, or other best practice.

• Racks are aligned front to front and cold air is delivered using the raised floor as a cold air handling space (plenum). • Sufficient ceiling height needs to be

accommodated to allow for cabling over the top for proper air circulation.

Monitoring

• Datacenter Facility will be equipped with CCTV systems to monitor the

Datacenter for external access • CCTV feeds will be IP-based and

recorded outside the datacenter Security/Access Control

• Datacenter Access will be with biometric access system to protect unauthorized access to the datacenter

• Automated log-entry will be stored in a central location, and access permission will be granted based on the policies applied.

(13)

Our challenges..

… and we address it.



Drive Business Growth and Demand to

serve

customers



Strong understanding of business operations

and provide proactive and cost effective

solutions



Fast-changing cost structures, escalating

labor and property prices and cost

competitive



Creativity in finding effective solutions and

providing clear ROI structures



Elasticity and Capacity constraints



Leverage existing investments in capacity,

strong vendor partnership to scale as needed,

and track record of “building to suit”



Challenges of managing a diverse set of

suppliers



Strong supplier relationships, project

management capabilities, and systems and

technology support



Security considerations, Privacy,

Compliance and Retention



A safety-oriented approach, and ability

to respond quickly to external events

to minimize disruptions



Connectivity challenges related to

Infrastructure



Can-do attitude to think out of the box,

flexibility in tailoring solutions to individual

(14)

Our strategy for evolving the datacenter…



Active-Active (DR) Solution – with multiple datacenters connected



Continuous focus on energy efficiencies, higher power densities and liquid

cooling.



Server/Network/Storage Virtualization to provision services



Leverage on the Economies of Scale



Converged infrastructure



Support for Cloud Technology – secure and resilient



Improve Productivity, Innovation and Availability



Globally certified quality to highest international standards

(15)

Trends that Agility IT Department follows…



Increasing productivity through technology and improving efficiency and business

processes / project management (ex.

Mobility

)



Increase security, lowering costs, improving applications to match business

processes (ex.

Security

)



Continuous demand for Datacenter Storage / Space, due to general growth and

further usage/consolidation and data analysis (ex.

Big Data

)

A significant need to reduce operational cost and capital expenditure in the

data center and opex budgets with challenging shortage of suitably skilled staff