Multivehicle. Policy

Multivehicle

ERS Policy Book Index

Index

What to do if you have an accident...

02

Definitions...

05

Data Protection Notice...

06

Cover...

08

Section 1 - Liability to others...

09

Section 2 - Loss of or damage to your vehicle...

13

Section 3 - Loss of keys and lock replacement...

17

Section 4 - Unlicensed drivers...

17

Section 5 - Medical expenses...

17

Section 6 - Personal belongings...

17

Section 7 - Personal accident...

18

Section 8 - Foreign use...

18

Section 9 - Payments for journeys (car sharing) - (only applies to private cars)...

19

Section 10 – No claims bonus...

19

Section 11 – Legal Expenses………. 20

General exceptions...

26

General conditions...

27

Important notice...

29

Delivering quality insurance solutions...

30

ERS Policy Book What to do if you have an accident

What to do if you have an accident

It is important that you notify us of a claim at the earliest opportunity, if safe to do so from the scene of the

accident. This will help us to give you the best service as well as control the claim costs and the future cost of your

insurance.

Accident, Fire and Theft Claims

Our 24-hour UK helpline, open 365 days a year, will take initial details of the incident. Our expert staff are here to help you get back on the road quickly.

Windscreen Replacement / Repair

Repairs to your vehicle

If damage to your vehicle is covered under your policy we will manage the repairs through our network of Approved Repairers. This service includes:

 Roadside recovery if your vehicle is immobile

 Collection and redelivery following repairs

 Supply of a free courtesy car or car derived van while your vehicle is repaired (does not apply to total loss claims)

 Vehicle cleaned before return

 Repairs guaranteed for 5 years

 The reassurance of your claim being handled by an expert claim handler within our dedicated claims team.

Claims against you

To help us reduce the amount of any claim that might be made against you and protect you against fraudulent claims:

 Do not apologise or admit fault

 Obtain the third party’s:

o name, address and contact number

o registration number and make/model of their vehicle

o their insurer’s name and policy number

 Note the damage to the third party’s vehicle and take photographs

 Note any injuries

 Note the number of passengers in the other vehicle

 Take the name, address and contact number of any witnesses to the accident

 Record the name and number of any Police officer who attends the scene of the accident

 Take photographs of the scene and third party vehicle with a camera or mobile phone if safe to do so

ERS Policy Book What to do if you have an accident

ERS is committed to:

 Providing a market leading customer experience

 Claims handling by a specialist claims team

 Providing a network of approved suppliers to get you back on the road quickly

 Combating fraud to keep your premiums low

 Pro-active third party claims handling helping to reduce claims costs

 Use of the most sophisticated up-to-date industry tools to assist our claims handling. We want to get our customers back on the road as quickly as possible.

Important note

Protect Your Vehicle – Ensure it is locked and the keys have been removed

Your insurance will not cover loss of or damage to your vehicle or its contents by theft or attempted theft if:

 it has been left unlocked;

 it has been left with the keys in it;

ERS Policy Book

This is your ERS Multivehicle Insurance policy document. This policy and any schedule, endorsement and certificate should be read as if they were one document.

If you have any questions about any of your motor insurance documents, call your insurance adviser or ERS office. This insurance is written in English and all communications about it will be in English. Unless we have agreed otherwise with you, this insurance is governed by English law.

Multivehicle Insurance

This document is a legally-binding contract of insurance between you (the insured) and us (ERS). The contract does not give, or intend to give, rights to anyone else. No-one else has the right to enforce any part of this contract. We may cancel or change any part of the contract without getting anyone else’s permission. The contract is based on the information you provided in your signed proposal form or statement of fact. We have agreed to insure you under the terms, conditions and exceptions contained in this booklet or in any endorsement applying to this booklet. The insurance provided by this document covers any liability, loss or damage that occurs during any period of insurance for which you have paid, or agreed to pay the premium.

Signed for and on behalf of ERS

Mark Bacon Active Underwriter

ERS Policy Book Definitions

Definitions

The following words or phrases shall have the same meaning wherever they appear in this document:

 Accessories - spare parts and accessories to be used with your vehicle.

 Agreed value – the value specifically agreed by us

 Certificate of motor insurance - a document which is legal evidence of your insurance and which forms part of this document, and which must be read with this document.

 Cooling off period - The period within 14 (fourteen) days from acceptance of this contract or the day on which You received Your policy documentation whichever is the later.

 Endorsement - a change in the terms of the insurance which replaces the standard insurance wording, and is printed on, or issued with, the schedule or a revised schedule.

 ERS - is made up of the Lloyd’s underwriters who have insured you under this contract. Each underwriter is only liable for their own share of the risk and not for any other’s share. You can ask us for the names of the underwriters and the share of the risk each has taken on.

 Excess - a contribution by you towards a claim under this insurance.

 Period of insurance - the period of time covered by this insurance (as shown in the schedule) and any further period we accept your premium for.

 Road - any place which is a road for the purpose of any compulsory motor insurance legislation operative within the United Kingdom.

 Schedule/amended schedule - the document showing the vehicle(s) we are insuring and the cover which applies.

 The Vehicle(s) - any vehicle or vehicles specified in the schedule of vehicles or described in the current certificate of motor insurance.

 Agricultural vehicle meaning a vehicle used solely for agricultural or forestry purposes.

 Car meaning any private car, estate car or utility car.

 Commercial vehicle meaning any motor vehicle other than a car, coach, minibus or motorcycle.

 Horsebox meaning a vehicle used to transport equine

 Motorcycle meaning any motorcycle, motorcycle and sidecar or moped.

 Motorhome meaning a vehicle with self contained living quarters

 Minibus meaning a vehicle with between 9 and 16 passenger seats in addition to the driver.

 Trailer meaning any trailer which is your property or for which you are responsible. The trailer does not include a disabled mechanically propelled vehicle.

 Quad bike meaning a vehicle like a motorcycle but with 4 wheels and a maximum weight of 550 kilograms

Except when you have requested and we have agreed to provide cover, the Insured Vehicle does not include any vehicle registered elsewhere than in Great Britain, Northern Ireland, the Isle of Man or the Channel Islands.

 United Kingdom - England, Scotland, Wales, Northern Ireland, the Isle of Man and the Channel Islands.

 We, us - ERS.

 You - the person named as ‘the insured’ in the schedule, or as ‘the policyholder’ in any certificate of motor insurance or renewal notice applying to this insurance.

ERS Policy Book Data Protection Notice

Data Protection Notice

Please read this notice carefully as it contains important information about the details you will give or have given us. It is a condition of this insurance that you read and accept the terms of this data protection notice. You should show this notice to anyone covered by this insurance.

We will process the details you have provided in line with the Data Protection Act 1998 and other laws which may apply. Your information may also be processed outside of the European area. In all instances we make sure that your information has enough protection.

So that we can assess the terms of an insurance contract, or deal with any claims that may arise, we may need to share information such as your name, address, date of birth, or other information which is classed as ‘sensitive’ under the Data Protection Act 1998. For example, this could include details of your medical conditions or criminal convictions. We may pass this information to other organisations that we have carefully chosen as well as other companies within our group.

If we provide a credit facility for you to pay your premiums, we may share your information with credit-reference agencies and other companies for use in credit decisions, to prevent fraud and to find people who owe money.

We share information with other insurers, certain government organisations and other authorised organisations for the following purposes.

Insurance underwriting

We examine the possible risk in relation to your prospective policy (or anyone else involved in the policy) so that we can:

 consider whether to accept a risk;

 make decisions about providing and dealing with insurance and other related services for you and members of your household;

 set price levels for your policy;

 confirm your identity to prevent money laundering; and

 check the claims history for you or any person or property likely to be involved in the policy or a claim at any time. We may do this:

 when you apply for insurance;

 if there is an accident or a claim; or

 at the time you renew the policy. Preventing or detecting fraud

We will share information about you with other organisations and public organisations including the police for the purpose of:

 tracing debtors or beneficiaries;

 recovering debt;

ERS Policy Book Data Protection Notice

Cheat line

To protect our policyholders, we are members of the Insurance Fraud Bureau (IFB). If you suspect insurance fraud is being committed, you can call them on their confidential cheat line on 0800 422 0421.

Keeping to legal responsibilities Managing claims

If you make a claim, we may need to release information to another person or organisation involved in that claim. This includes, but is not restricted to, others involved in the incident, their insurer, their solicitor or representative and medical teams, the police or other investigators. We also may have to investigate your claim and conviction history.

Under the conditions of your policy, you must tell us about any incident (such as an accident or theft) which may or may not result in a claim. When you tell us about an incident, we will pass information relating to it to IDSL.

Motor Insurance Database

Information about your insurance policy will be added to the Motor Insurance Database (MID) which is managed by the Motor Insurers’ Bureau (MIB). Certain government or authorised organisations including the police, the DVLA, the DVANI, the Insurance Fraud Bureau and other organisations allowed by law may use the MID and the information stored on it for purposes including:

 Continuous Insurance Enforcement (you can get information about this from the Department of Transport);

 electronic vehicle licensing;

 law enforcement for the purposes of preventing, detecting, catching or prosecuting offenders; and

 providing government services or other services aimed at reducing the level of uninsured driving.

If you are involved in a road-traffic accident (either in the UK, the EEA or certain other territories), insurers or the MIB (or both) may search the MID to gather relevant information. Anyone making a claim for a road-traffic accident (including their appointed representatives and citizens of other countries) may also gather relevant information which is held on the MID. It is vital that the MID holds your correct registration number. If it is not shown correctly on the MID, you are at risk of having your vehicle seized by the police. You can check that your correct registration number details are shown on the MID at www.askmid.com

Managing complaints

If you make a complaint about the service we have provided, we may have to pass on details about your complaint, including your personal information, to other people or organisations such as Lloyd’s or the relevant ombudsman.

If you have any questions, or want to receive details of the relevant fraud-prevention agencies, please contact the Company Secretary at ERS Insurance Group Limited, Library House, New Road, Brentwood, Essex CM14 4GD.

ERS Policy Book Cover

Cover

The cover you have

Your schedule shows you what cover you have. The different types of cover are listed below together with the sections of the policy that apply.

 Comprehensive - all sections apply.

 Third Party, Fire and Theft - section 1, section 2 (except accidental or malicious damage and vandalism), sections3, 4, 5, 9 and 10 apply

 Third Party Only - sections 1, 4, 5, 9 and 10 apply.

 Fire and Theft - only section 2 (except accidental or malicious damage and vandalism) applies.  Accidental Damage Fire and Theft - only section 2 applies.

ERS Policy Book Section 1

Section 1 - Liability to others

Driving or using your vehicle

We will insure you for all the amounts you may be legally liable to pay for:

 death of or injury to other people; or

 damage to property;

as a result of any accident you have while you are driving, using or in charge of your vehicle or while you are loading and unloading your vehicle.

Other people driving or using your vehicle

In the same way you are insured, we will also insure the following people:

 Any person you allow to drive or use your vehicle, as long as this is allowed by your current certificate of motor insurance and has not been excluded by an endorsement, exception or condition.

 Any passenger who causes an accident while travelling in or getting into or out of the insured vehicle as long as you ask us in writing, after the accident, to indemnify the passenger.

Limits of indemnity to property damage in respect of private cars

We will pay up to £20,000,000 for property damage for any one claim or series of claims arising out of one accident. We will pay up to £5,000,000 for costs and expenses arising from property damage for any one claim or series of claims arising out of one accident.

If there is a property damage claim made against more than one person covered by this insurance, we will deal with any claim made against you first.

Limits of indemnity to property damage in respect of all other vehicles, including

private cars used for hire purposes

We will pay up to £20,000,000 for property damage for any one claim or series of claims arising out of one accident. If there is a property damage claim made against more than one person covered by this insurance, we will deal with any claim made against you first.

Legal personal representatives

After the death of anyone who is covered by this insurance, we will deal with any claim made against that person’s estate, as long as the claim is covered by this insurance.

ERS Policy Book Section 1

Costs and expenses

Legal costs

If we first agree in writing, we will pay:

 solicitor’s costs if anyone we insure is represented at a coroner’s inquest, fatal accident inquiry or court of summary jurisdiction;

 reasonable costs for legal services to defend anyone we insure against any prosecution arising from any death; and

 all other legal costs and expenses we agree to.

We will only pay these legal fees if they arise from an accident that is covered under this insurance. The most we will pay for legal costs is £35,000 for any claim or claims arising out of one incident.

Duty of Care – driving at work, legal costs

If we first agree in writing, we will pay:

 your legal fees and expenses incurred with our written consent for defending proceedings including appeals;

 costs of prosecution awarded against you arising from any health and safety inquiry or criminal proceedings for any breach of the: Health and Safety at Work Act 1974; Health and Safety at Work (Northern Ireland) order 1978; Corporate Manslaughter and Corporate Homicide Act 2007

We will not pay:

 unless the proceedings relate to an actual or alleged act, omission or accident committed during the period of insurance within Great Britain, Northern Ireland, the Isle of Man or the Channel Islands and in connection with your business;

 unless the proceedings relate to an actual or alleged act, omission or accident arising from the ownership, possession or use by or on behalf of you of any motor vehicle or trailer in circumstances where compulsory insurance or security is required by the Road Traffic Acts;

 in respect of proceedings which result from any deliberate act or omission by you; or

 where cover is provided by any other policy.

The most we will pay in respect of such legal fees, expenses and costs is up to the amount shown on the schedule for:

 Health and Safety at Work Act 1974; Health and Safety at Work (Northern Ireland) order 1978

 Corporate Manslaughter and Corporate Homicide Act 2007

Emergency medical treatment

We will pay for emergency medical treatment that is needed after an accident involving any vehicle which this insurance covers.

ERS Policy Book Section 1

Towing

Under this section we will insure you while any vehicle covered by this insurance is towing a caravan, trailer or a broken-down vehicle (as allowed by law.)

We will not pay any claim arising from the following:

 Damage to or loss of the towed caravan, trailer or broken-down vehicle.

 Damage to or loss of any property being carried in or on the towed caravan, trailer or broken-down vehicle.

 A caravan, trailer or broken-down vehicle being towed for reward.

 Towing more trailers than the number allowed by law.

 If more than one caravan or broken-down vehicle is being towed at any one time.

We will only provide this cover if:

 the caravan, trailer or broken-down vehicle is properly secured to your vehicle by towing equipment manufactured for the purpose; and

 the method of towing the caravan, trailer or broken-down vehicle stays within the manufacturer’s recommended towing limits and any other relevant law.

Driving other vehicles

We will also provide the cover shown above (if this is shown in your certificate of motor insurance), to drive any private car that you do not own and have not hired under a hire-purchase or leasing agreement, as long as you have the owner’s permission to drive the car.

You are not insured against:

 any loss or damage to the vehicle you are driving;

 any event which happens outside of the United Kingdom;

 any legal responsibility if you no longer have the insured vehicle;

 any event which happens when the insurance is not in the name of an individual person;

 any legal responsibility unless the vehicle is insured in its own right; or

 releasing a vehicle that has been seized by the police.

Riding other motorcycles

We will also provide the cover shown above (if this is shown in your certificate of motor insurance and the motorcycle does not have a higher cubic capacity than any motorcycle specified under this policy), to ride any motorcycle that you do not own and have not hired under a hire-purchase or leasing agreement, as long as you have the owner’s permission to ride the motorcycle.

You are not insured against:

 any loss or damage to the motorcycle you are riding;

 any event which happens outside of the United Kingdom;

 any legal responsibility if you no longer have the insured motorcycle;

 any event which happens when the insurance is not in the name of an individual person;

 any legal responsibility unless the motorcycle is insured in its own right; or

ERS Policy Book Section 1

Exceptions to section 1

This section of your insurance does not cover the following.

2. Loss of, or damage to any premises belonging to or occupied by you, any other property owned by you or in your custody or control or any property or load being conveyed by the insured vehicle or trailer.

3. Death of or bodily injury to any person arising out of and in the course of their employment by the policyholder or by any other person claiming under this insurance. This does not apply if we need to provide cover due to the requirements of relevant laws.

4. Any liability arising while any vehicle is being used in or on any part of an airport or aerodrome which is used for:

 aircraft takeoff or landing;

 aircraft parking including service roads;

 ground equipment parking areas

except where we need to provide the minimum insurance required by the Road Traffic Act.

5. Any liability arising directly or indirectly from acts of terrorism, as defined in the UK Terrorism Act 2000, except where we need to provide the minimum insurance required by the Road Traffic Act.

6. Any liability, except where we need to provide the minimum insurance required by the Road Traffic Act, for claims for death, injury, illness, loss or damage to property arising directly or indirectly from pollution or contamination unless caused by a sudden identifiable unintended and unexpected event.

This exception:

 relates to contamination or pollution caused directly or indirectly by any substance, liquid, vapour or gas leaking or being released; and

 includes contamination or pollution of any building or other structure, water, land or the air.

We will not pay for claims arising directly or indirectly from contamination or pollution where it is caused by any substance, liquid, vapour or gas being deliberately released or leaks caused by the failure to maintain or repair your vehicle, or any part of it.

ERS Policy Book Section 2

Section 2 – Loss of or damage to your vehicle

This cover only applies to your vehicle

We will insure your vehicle and accessories against loss or damage (less any excess that applies) caused by:

 accidental or malicious damage, flood damage or vandalism;

 fire, lightning, self-ignition and explosion; or

 theft or attempted theft, or taking the vehicle away without your permission.

For a claim under this section we may either:

 pay for the damage to be repaired;

 pay an amount of cash to replace the lost or damaged item; or

 replace the lost or damaged item.

The most we will pay will be either:

 the market value of your vehicle immediately before the loss (including its accessories and spare parts) up to the value shown in the schedule; or

 the cost of repairing the vehicle; whichever is less.

OR

 the agreed value if specifically endorsed on your schedule

We will not pay the cost of any repair or replacement which improves your vehicle or accessories to a better condition than they were in before the loss or damage. If this happens you must make a contribution towards the cost of repair or

replacement.

Excesses

You will be liable to pay the excess amount shown on the schedule for each vehicle sustaining loss or damage arising from any claim covered by this policy; any additional excess for a young or inexperienced driver are as follows:

Age of driver Amount you pay

Under 21 years £300

21 to 22 years £250

23 to 24 years £200

25 years or over and holding a provisional licence or full UK licence for less than 12 months £200 If We pay any of these sums on Your behalf You will have to repay Us.

Should more than one vehicle be involved in the same incident the excess shown on the schedule shall apply to each vehicle separately.

Recovery and re-delivery

Following any claim covered under Section 2 – Loss of or damage to your vehicle we will pay the reasonable cost of removing the vehicle from the place where the damage occurred to the premises of the nearest competent repairer and re-deliver to you in the United Kingdom after repair.

Do not attempt to move the vehicle yourself if this could increase the damage. If unnecessary damage is caused as a result of your attempts to move your vehicle we will not pay any extra cost arising from that damage.

ERS Policy Book Section 2

Repairs

If your vehicle is damaged in any way covered by this insurance contact us immediately for advice and assistance about repairs.

If your vehicle cannot be driven safely you may authorise reasonable and necessary repairs without previously obtaining consent providing that you notify us immediately.

We may arrange for your vehicle to go to a repairer of our choice if we cannot reach an agreement with the repairers over costs.

Total loss (write-off)

If the cost of repairing your vehicle is greater than the market value of your vehicle, we will offer you an amount as compensation. The insurance for your vehicle will end when you accept that offer.

If we ask, you must send us your vehicle registration document (V5c), MOT certificate, receipt for buying the vehicle, all keys and any other relevant documents before we agree to settle the claim.

Once we have made a payment, your vehicle becomes our property.

You will not receive a refund of your premium if your insurance ends due to the total loss of your vehicle. If you pay your premium under the ERS instalment plan, we will take the amount you owe for the year’s premium from the claim payment. If the vehicle belongs to someone else, we will normally pay an amount to the vehicle’s owner for the total loss of the vehicle.

If there is any outstanding loan on your vehicle, we may pay the finance company first. If our estimate of market value is more than the amount you owe them, we will pay you the rest. If our estimate of the market value is less than the amount you owe, you may have to pay them the balance.

If your vehicle is leased or on contract hire, we may pay the leasing or contract-hire company first. If our estimate of the market value is more than the amount you owe the leasing or contract-hire company, the amount we pay them will settle the claim. If our estimate of the market value is less than the amount you owe, you may have to pay them the balance. When working out the value of the vehicle we may take into account any discount on the manufacturer’s recommended retail price you received when buying the vehicle.

New vehicle replacement

This cover shall apply to any car or any commercial vehicle with a gross vehicle weight of 3.5 tonnes or less.

If within 12 months from the date of first registration as new in your name the cost of repairing any damage (that is covered by this document) is more than 50% of the manufacturer’s recommended retail price plus taxes, or lost by theft and not

ERS Policy Book Section 2

When your vehicle is being serviced

The cover provided under this section will still apply when your vehicle is being serviced or repaired. While the vehicle is in the hands of the motor trade for a service or repair we ignore any restrictions on driving or use (as shown in your certificate of motor insurance).

Accessories, Audio, visual, communication, guidance or tracking equipment

Your vehicle’s spare parts and fitted accessories are insured in the same way, (this includes the maker’s tool kit and the vehicle’s safety equipment). We only provide this cover if the spare parts and accessories are only used with your vehicle, are kept in or on your vehicle and fall within the maximum amount we pay.

Permanently-fitted audio, visual and telephone equipment is also insured against loss or damage, but we will only pay the market value of the equipment at the time of the loss or damage. We will only pay up to £400 for items which are not the manufacturer’s standard fitted equipment. We will not pay for loss of or damage to cassettes, compact or mini discs, DVDs or accessories used with the audio, visual or telephone equipment.

ERS Policy Book Section 2

Exceptions to section 2

This section of your insurance does not cover the following.

1. An amount as compensation for you not being able to use your vehicle (including the cost of hiring another vehicle). 2. Wear, tear and depreciation.

3. Failures, breakdowns or breakages of mechanical, electrical, electronic or computer equipment. 4. The vehicle’s value reducing, including loss of value as a result of damage, whether repaired or not. 5. Repairs or replacements which improve the condition of the vehicle.

6. Damage to tyres, unless caused by an accident to your vehicle.

7. Damage due to liquid freezing in the cooling system, unless you have taken reasonable precautions as laid down by the vehicle manufacturer’s instructions.

8. Loss resulting from repossessing the vehicle and returning it to its rightful owner.

9. Loss of or damage to your vehicle or its contents by theft or attempted theft or an unauthorised person taking and driving it if:

 it has been left unlocked;

 it has been left with the keys in it;

 it has been left with the windows, roof panel or the roof of a convertible vehicle open; or

 reasonable precautions have not been taken to protect it. 10. Loss of fuel.

11. Loss of or damage to your vehicle as a result of deception

12. We will not provide cover on motorised caravans for any loss arising from the use of, or directly caused by heating, lighting, or cooking apparatus unless a serviceable fire extinguisher is being carried in the vehicle

13. We may on request and at our option offer a reduced cash settlement and allow the insured to keep the damaged vehicle provided it is classified by the engineer as repairable.

14. If any damaged part or accessory cannot be obtained in the United Kingdom, we will pay in cash the replacement cost of the part or accessory which is the closest in comparison to the damaged part or accessory and which can be obtained from a United Kingdom source.

15. Any fixtures and fittings of a motorhome unless the value of such fixtures and fittings is reflected in the declared value.

Loss of or damage to your vehicle resulting from a member of your immediate family, or a person living in your home, taking your vehicle without your permission, unless that person is convicted of theft.

ERS Policy Book Sections 3, 4, 5 and 6

Section 3 - Loss of keys and lock replacement

We will pay up £500 if the keys for your vehicle are lost or stolen and have not been recovered. We will pay for the cost of replacing entry key and transponders, ignition and steering locks that can be opened or operated with the lost items. Provided that:

16. you let the police know about the loss as soon as it is discovered; and

17. the identity or garaging address of the vehicle would be known to any person who is in possession of your keys or lock transponder.

You will not have to pay an excess for any claim under this section.

Section 4 - Unlicensed drivers

We will insure an unlicensed driver under this document when a licence is not required by law provided the driver is old enough to have obtained a licence to drive the vehicle had one been required by law.

Section 5 - Medical expenses

We will pay up to £500 for each person for the medical expenses of anyone who is injured while they are in your vehicle as a result of an accident involving your vehicle. You will not have to pay an excess for any loss under this section.

Section 6 - Personal belongings

We will pay up to £100 for personal belongings in or on your car or commercial vehicle and up to the limit shown on your schedule for personal belongings in or on your motorhome, if they are lost or damaged because of an accident, fire, theft or attempted theft.

You can only make a claim under this section when also claiming under Section 2 – Loss of or damage to your vehicle This cover does not apply to:

 money;

 goods or samples connected with your business;

 property insured under any other contract;

 property that was not protected.

 theft of any property from motorcycles is excluded.

 theft of any property carried in an open or convertible car unless stolen from a locked boot or locked glove compartment.

 The cost of replacing any undamaged items forming part of a set (other than a pair), suite or other article of uniform nature design or colour including carpets when damage occurs to a specific part and replacements cannot be matched.

 The maximum amount payable for any one article shall not exceed £400 (other than portable generators where the maximum amount payable for any one article shall not exceed £500).

ERS Policy Book Sections 7 and 8

Section 7 - Personal accident

We will pay the following amounts if you or your husband, wife or civil partner accidentally receives an injury or is killed and within three months of the accident it is the only cause of that death or injury.

Type of injury Amount we will pay

Death £3,500

Loss of any limb £1,500

Permanent blindness in one or both eyes £1,500

To get a payment, the injury or death must:

 be directly connected with your vehicle’s accident; or

 have happened when you or your husband, wife or civil partner were travelling in, or getting into or out of, any other motor vehicle.

The most we will pay in any one period of insurance is £3,500.

We will make the payment to you or your legal personal representative.

If you or your husband, wife or civil partner have any other insurance contract with us, we will only pay out under one contract.

This personal accident benefit does not apply to:

 anyone who is 70 or older at the time of the accident;

 death or bodily injury caused by suicide or attempted suicide; or

 incidents unless the insurance is in an individual’s name.

Section 8 - Foreign use

In respect of foreign use the cover shown on the schedule will apply to any member country of the European Union, Andorra, Iceland, Norway, Serbia and Switzerland (including Liechtenstein) in respect of the vehicles described in your schedule. In respect of any other Countries or vehicles other than shown above you should contact us and if we agree to provide cover we may require an additional premium.

If cover is provided the following benefits apply:

 Insurance cover

This insurance is extended to apply to claims occurring:

 in any country which we have agreed to provide cover for; and

 while the vehicle is being transported (including loading and unloading), between ports in countries where you have cover, as long as the vehicle is being transported by rail or by a recognised sea route of not more than 65 hours.

 Customs duty and other charges

If your vehicle suffers any loss or damage covered by this insurance, and the vehicle is in any country which we have agreed to provide cover for, we will do the following.

 Refund any customs duty you have to pay after temporarily importing your vehicle into any of the countries where you have cover.

 If your vehicle cannot be driven because of any loss or damage, we will pay the reasonable cost of delivering the vehicle to you at your address after the repairs have been made.

ERS Policy Book Sections 9 and 10 ERS Policy Book Sections 9 and 10

Section 9 - Payments for journeys (car sharing) -

(only applies to private cars)

You can accept payments from passengers in your vehicle if you are giving them a lift for social or other similar purposes. Accepting these payments will not affect your insurance cover if:

 the vehicle cannot carry more than 8 people (including the driver);

 you are not carrying the passengers in the course of a business of carrying passengers; and

 the total of the payments you receive for the journey does not provide a profit.

Section 10 – No claims bonus

If a single claim is made is made in any period of insurance, and if the terms and conditions do not change, we will reduce any no claims bonus which you have earned at your next renewal as follows:

 From 4 years or more to 2 years

 From 3 years to 1 year

 From 2 years to nil

If two or more claims are made in any period of insurance, you will lose all your no claims bonus. If more than one vehicle is covered by this insurance, we will assess the no claim bonus as if we had issued separate insurance for each vehicle.

We will assess your no claim bonus at each renewal

ERS Policy Book Section 11

Motor Legal Expenses Insurance Master Certificate Number LES/1007/1012

IMPORTANT NOTICE REGARDINGTHEOPERATION OF THIS POLICY. FAILURE TO COMPLY WITH THESE TERMS COULD MEAN THAT WE DECLINE TO PAY YOUR CLAIM.

All potential claims must initially be reported to Our appropriate Claims Helpline and Notification Services detailed below:-

Legal Claims Notification & Advice Helpline Service – 0800 0356327 - Operates 24 hours a day 365 days a year. This Helpline service is only in respect of legal issues and cannot assist with any other insurance matter.

This is a policy where You must notify Us during the Period of Insurance and within 180 days of any circumstances which may give rise to any claim under this policy. Failure to do so could mean that We decline to pay a claim for Your Professional Fees.

If You can convince Us that there are sensible prospects of being successful in Your claim and that it is reasonable for Professional Fees to be paid We will:-  take over the claim on Your behalf

 appoint a specialist of Our choice to act on Your behalf. We may limit the Professional Fees that We pay under the policy where:-

1. We consider it is unlikely a reasonable settlement of Your claim will be obtained; or 2. there is insufficient prospects of obtaining recovery of any sums claimed; or

3. the potential settlement amount of Your claim is disproportionate compared with the time and expense incurred in pursuing or defending Your claim.

Where it may cost us more to handle a claim than the amount in dispute We may at Our option pay to You the amount in dispute which will then constitute the end of the claim under this policy.

 If Legal Proceedings have been agreed by Us, You may at this stage decide to nominate and use Your own solicitor or indeed, You may wish to continue to use Our own specialists. If You decide to nominate Your own professional We must agree this in advance and You will be responsible for any Professional Fees in excess of those which Our own specialists would normally charge Us (Details are available upon request).

 At conclusion of Your claim if You are awarded any costs (not Your damages), these must be paid to Us.

 In the event that You make a claim under this policy which You subsequently discontinue due to Your own disinclination to proceed, any Professional Fees incurred to date will become Your own responsibility and will be required to be repaid to the insurer.

Please note that if You engage the services of anyone prior to making contact with the Claims Helpline Service and incur any costs without our prior written approval these costs will not be covered by this insurance.

If upon receipt of this policy You are unhappy with any of the requirements as stated above please advise Your insurance adviser immediately who subject to there being no claims on this policy will arrange a full refund of premium.

Important Policy Information

All potential claims must initially be reported to the Claims Helpline Service. The Legal Claims Notification & Advice

Helpline Service telephone number is 0800 0356327

Operates 24 hours a day 365 days a year.

If You have a query relating to policy cover You should contact:

Kindertons Accident Management Marshfield Bank Crewe Cheshire CW2 8UY

ERS Policy Book Legal Expenses

Authorised Professional

A solicitor, counsel, claims handler or mediator, accountant, firm of accountants or other appropriately qualified person appointed and approved by Us under the terms and conditions of this policy to represent Your or an Insured Person’s interests.

Court

A Court, tribunal or other competent authority. Event

The initial event, act or omission which sets off a natural and continuous sequence of events that subsequently gives rise to a claim for indemnity against Us.

Excess

The first amount of each and every claim as detailed on the Schedule or Insured Event. Insured Person

The Policyholder and any other person authorised by You to drive or to be a passenger in or on the Insured Vehicle. Insured Vehicle

A vehicle that You own or for which You are legally responsible including any caravan or trailer whilst being legally towed. Insurer

UK General Insurance Limited on behalf of the Insurer described within the Schedule.

UK General Insurance Limited and the Insurer described within the Schedule are authorised and regulated by the Financial Services Authority (FSA). This can be checked on the FSA’s register by visiting the FSA’s website at www.fsa.gov.uk/register

Legal Proceedings

When formal Legal Proceedings are issued against an opponent in a Court of Law. Limit of Indemnity

The sums specified in the Schedule being the maximum We will pay including Insured Events related by time or cause. Period of Insurance

The Period of Insurance shown in the Schedule. Policyholder, You, Your

The person or company who has paid the premium and is named in the Schedule as the Policyholder. Professional Fees

Legal fees and costs reasonably and properly incurred by the Authorised Professional, with Our prior written authority, including costs incurred by another party for which You are made liable by Court Order or may pay with Our consent in pursuit of a civil claim within the Territorial Limits arising from an Insured Event. Professional Fees will include VAT where it cannot be recovered.

Schedule

The document which shows details of You and this insurance and is attached to and forms part of this policy. Standard Professional Fees

The level of Professional Fees that would normally be incurred by Us in using a nominated Authorised Professional of Our choice. Territorial Limits

England, Scotland, Wales. Time of Occurrence

Civil Cases - when the Event occurred or commenced whichever is the earlier.

Criminal Cases - when You or an Insured Person commenced or is alleged to have commenced to violate the criminal law in question. We, Us, Our

The Insurer and/or Legal Insurance Management Limited, the Coverholder or the Authorised Professional.

Legal Insurance Management Limited is authorised and regulated by the Financial Services Authority (FSA). This can be checked on the FSA’s register by visiting the FSA’s website at www.fsa.gov.uk/register

ERS Policy Book Legal Expenses

Cover

You have paid the premium and supplied to Us a proposal and declaration or other information which shall be the basis of this contract and be incorporated in this policy.

Upon payment of the policy Excess if applicable, We will indemnify You in accordance with Our Standard Professional Fees and where requested by You any other Insured Person up to the Limit of Indemnity subject to the terms, conditions and exclusions of this policy, against Professional Fees arising from an Insured Event within the Territorial Limits where You notify Us during the Period of Insurance and within 180 days of the Time of Occurrence of the Event.

Insured Event

Personal Injury What is Covered?

Pursuing a civil claim following a road accident involving the Insured Vehicle and resulting in the death of or bodily injury to an Insured Person. What is Excluded?

Excluding:-

1. any injury or illness not caused by a sudden or specific accident. 2. any claim arising from a stress or psychological related condition.

Uninsured Loss Recovery What is Covered?

A road accident involving the Insured Vehicle and resulting in uninsured losses being incurred by an Insured Person.

Motoring Criminal Prosecution What is Covered?

Defending a criminal prosecution brought against You as a result of a driving offence where Your driving licence is at risk of being revoked or suspended. What is Excluded?

Excluding:-

1. any Professional Fees relating to an allegation that the Insured Person was in control of the vehicle whilst under the influence of alcohol or drugs (whether prescribed or otherwise).

2. any claim where an Insured Person (not being the Policyholder) is driving under a ‘driving other cars’ extension to their motor insurance policy. 3. claims arising out of the use of an Insured Vehicle by an Insured Person for racing, rallies,trials or competitions of any kind.

4. travelling expenses, subsistence allowance, or compensation for absence from work in pursuit of an Insured Person’s claim.

5. any claim if an Insured Person has never held (or has been disqualified from holding or obtaining) a driving licence at the time of the Event. 6. Any Professional Fees relating to an allegation of violent behavior.

General Policy Exclusions

a) in respect of any Event where the Time of Occurrence commenced prior to the commencement of the insurance.

ERS Policy Book Legal Expenses

2) The pursuit continued pursuit or defence of any claim if We consider it is unlikely a reasonable settlement will be obtained or where the likely settlement amount is disproportionate compared with the time and expense incurred.

3) Claims which are conducted by You in a manner different from the advice or proper instructions of Us or the Authorised Professional.

4) Appeals unless You notify Us in writing of Your wish to appeal at least six working days before the deadline for giving notice of appeal expires and We consider the appeal to have reasonable chance of success.

5) Any Professional Fees and expenses that could have been recovered under any other insurance except beyond the amount which would be payable under such insurance had this policy not been effected.

6) Damages, fines or other penalties You are ordered to pay by a Court, tribunal or arbitrator. 7) Claims arising from an Event arising from Your deliberate act, omission or misrepresentation. 8) Claims arising from:-

a) Ionising, radiations or contamination by radioactivity from irradiated nuclear fuel or from any nuclear waste from the combustion of nuclear

fuel.

b) Any radioactive, toxic, explosive or other hazardous properties of any nuclear assembly or component thereof. c) War, terrorism or any like or any associated risk.

d) Seepage, pollution or contamination of any kind. e) Pressure waves caused by aircraft or other aerial devices.

9) Legal Proceedings outside the Territorial Limits and proceedings in constitutional international or supranational courts or tribunals including the European Court of Justice and the Commission and Court of Human Rights.

10) A dispute which relates to any compensation or amount payable under a contract of insurance. 11) A dispute with Us not dealt with under the Arbitration Condition.

12) An application for judicial review.

13) Any Professional Fees incurred in defending or pursuing new areas of law or test cases.

14) Any matter in respect of which an Insured Person is entitled to Legal Aid where Our liability shall be limited to the sum equal to any assessed income based contribution payable by the Insured Person towards Professional Fees incurred under the Crown Court Means Testing scheme where this applies. 15) Any claim where Your motor insurer is entitled to repudiate Your motor policy or refuse indemnity.

16) Any claim where an Insured Person (not being the Policyholder) is driving under a ‘driving other cars’ extension to their motor insurance policy. 17) Claims arising out of the use of an Insured Vehicle by an Insured Person for racing, rallies, trials or competitions of any kind.

18) Travelling expenses, subsistence allowance or compensation for absence from work in pursuit of an Insured Person’s claim.

19) Any claim if an Insured Person has never held (or has been disqualified from holding or obtaining) a driving licence at the time of the Event. 20) Claims made by an Insured Person against any authorised passenger in the Insured Vehicle.

21) Claims for passengers where there is a conflict of interest between You or the authorised driver and any other passenger(s).

Policy Conditions

You shall notify Us immediately of any alteration in risk which materially affects this insurance. Observance

Our liability to make any payment under this policy will be conditional on You complying with the terms and conditions of this insurance. Claims

You must tell Us in writing within 180 days about any matter, which could result in a claim being made under this policy, and must obtain in writing Our consent to incur Professional Fees.

We will give such consent if You can satisfy Us that there are sufficient prospects of success in pursuing or defending Your claim and that it is reasonable for Professional Fees to be paid and You have paid the Excess.

We may require (at Our discretion) You at Your expense to obtain the opinion of an expert or counsel on the merits of a claim or continued merits of a claim or Legal Proceedings. If We subsequently agree to accept or continue with the claim, the costs of such opinion will be covered.

ERS Policy Book Legal Expenses

If after receiving a claim or during the course of a claim We decide that:- 1) Your prospects of success are insufficient;

2) It would be better for You to take a different course of action; 3) We cannot agree to the claim.

We will write to You giving Our reasons and We will not then be bound to pay any further Professional Fees for this claim.

We may limit any Professional Fees that We will pay under the policy in the pursuit continued pursuit or defence of any claim:- 1) If We consider it is unlikely a reasonable settlement will be obtained or

2) where the likely settlement amount is disproportionate to the time and expense necessary to achieve a settlement; or

3) where there are insufficient prospects of obtaining recovery of any sums claimed.Alternatively where it may cost Us more to handle a claim than the amount in dispute We may at Our option pay to You the amount in dispute which shall be deemed to represent full and final settlement under this policy.

In the event that You make a claim under this policy which You subsequently discontinue due to Your own disinclination to proceed, any legal costs incurred to date will become Your own responsibility and will be required to be repaid to the Insurer.

UK General Insurance Ltd is an Insurers agent and in the matters of a claim act on behalf of the Insurer. Representation

We will take over and conduct in Your name the prosecution, pursuit, defence or settlement of any claim. The Authorised Professional nominated and appointed by Us will act on Your behalf and You must accept Our nomination.

If Legal Proceedings have been agreed by Us, You may nominate Your own Authorised Professional whose name and address You must submit to Us. In selecting Your Authorised Professional You shall have regard to the common law duty to minimise the cost for Your claim. Any dispute arising from this shall be referred to Arbitration in accordance with the Policy Conditions.

Where You have elected to use Your own nominated Authorised Professional You will be responsible for any Professional Fees inexcess of Our Standard Professional Fees.

Conduct of Claim

You shall at all times co-operate with Us and give to Us and the Authorised Professional evidence, documents and information of all material developments and shall attend upon the Authorised Professional when so requested at Your own expense.

We shall have direct access at all times to and shall be entitled to obtain from the Authorised Professional any information, form, report, copy of documents, advice computation, account or correspondence relating to the matter whether or not privileged, and You shall give any instructions to the Authorised Professional which may be required for this purpose. You or Your Authorised Professional shall notify Us immediately in writing of any offer or payment into Court made with a view to settlement and You must secure Our written agreement before accepting or declining any such offer.

We will not be bound by any promise or undertaking given by You to the Authorised Professional or by either of You to any court, witness, expert or agent or other person without Our agreement.

Recovery of Costs

You should take all reasonable steps to recover costs charges, fees or expenses. If another person is ordered, or agrees, to pay You all or any costs charges, fees, expenses or compensation You will do everything possible (subject to Our directions) to recover the money and hold it on Our behalf. If payment is made by instalments these will be paid to Us until We have recovered the total amount that the other person was ordered, or agreed to pay by way of costs, charges or fees.

Arbitration

Any dispute between You and Us, which is not solved by the policy, will be governed by the laws of England and Wales and shall be referred to a single arbitrator who shall either be a solicitor or barrister on whom we both agree. If we cannot agree, one will be nominated by the Law Society.

ERS Policy Book Legal Expenses

Contracts (Rights of Third Parties) Act 1999

Unless expressly stated nothing in this insurance contract will create rights pursuant to the Contracts (Rights of Third Parties) Act 1999 in favour of anyone other than the parties to the insurance contract.

Notices

Any letter or notice concerning this insurance will be properly issued if it is sent to the last known address of the person intended to receive it. Reasonable Care

You must take all reasonable steps to prevent incidents that may give rise to a claim and to minimise the amount payable by Us. Cancellation

We hope You are happy with the cover this policy provides. However, if after reading this policy, this insurance does not meet with Your requirements, please return it to Your Agent within fourteen (14) days of issue and We will refund Your premium provided you have not submitted a claim. The Insurer shall not be bound to accept renewal of any insurance and may at any time cancel any insurance document by sending fourteen (14) days’ notice to the Policyholder at their last known address. Provided the premium has been paid in full the Policyholder shall be entitled to a proportionate rebate of premium in respect of the unexpired period showing on the insurance. A charge may be imposed based upon the usage of any Helpline Service during this period.

Acts of Parliament

Any reference to Act of Parliament within this policy shall include an amending or replacing Act and shall also include where applicable equivalent legislation in Scotland and under European Law where applied in the United Kingdom.

Claims & Helpline Service

The Legal Helpline Service provides advice on any legal problem affecting the Policyholder. All potential claims must be reported initially to the Claims Helpline for advice and support.

Legal Claims Notification & Advice Helpline Number: 0800 0356327 We will not accept responsibility if the Helpline services fail for reasons beyond Our control. Law

This policy shall be governed by and construed in accordance with the Law of England and Wales unless the Policyholder’s habitual residence (in the case of an individual) or central administration and/or place of establishment is located in Scotland in which case the law of Scotland shall apply.

Complaints Procedure

In the event of a complaint arising under this insurance, You should in the first instance write to: - The Managing Director

Legal Insurance Management Ltd 1 Hagley Court North The Waterfront Brierley Hill West Midlands DY5 1XF

Please ensure Your policy number is quoted in all correspondence to assist a quick and efficient response.

If it is not possible to reach an agreement, You have the right to make an appeal to the Financial Ombudsman Service. This also applies if You are insured in a business capacity and have an annual turnover of less than €2 million and fewer than ten staff. You may contact the Financial Ombudsman Service at:-

Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London

E14 9SR

Tel: 0845 080 1800

www.financial-ombudsman.org.uk

The above complaints procedure is in addition to Your statutory rights as a consumer. For further information about Your statutory rights contact Your local Authority Trading Standards Service or Citizens Advice Bureau.

Compensation Scheme

The Insurer detailed within the Schedule is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme, if it cannot meet its obligations. This depends on the type of business and the circumstances of the claim. Most insurance contracts are covered for 90% of the claim with no upper limit. You can get more information about compensation scheme arrangements from the FSCS or visit www.fscs.org.uk

ERS Policy Book General exceptions

General exceptions

These general exceptions apply to the whole insurance

Your insurance does not cover the following.

1. Any liability, loss or damage arising while any vehicle covered by this insurance is being:

 used for a purpose which the vehicle is not insured for;

 driven by or is in the charge of anyone who is not mentioned in the certificate of motor insurance as a person entitled to drive or who is excluded by an endorsement;

 driven by anyone (including you) who you know is disqualified from driving, has never held a licence to drive the vehicle, or is prevented by law from having a licence (unless they do not need a licence by law);

 driven by anyone who is contravening Local Authority licensing regulations in respect of Public Hire or Private Hire vehicles.

 using your vehicle on any race track or circuit including the Nurburgring.

 used to carry any load which is more than it was constructed to carry and more than the specified maximum capacity. 2. Any liability, loss or damage that is also covered by any other insurance.

3. Any liability, loss or damage that occurs outside the United Kingdom, other than where we have agreed to provide cover. Please refer to the Foreign Use Section of this policy.

4. Any liability you have accepted under an agreement or contract unless you would have had that liability anyway. 5. Any result of war, invasion, act of foreign enemy, hostilities (whether war is declared or not), civil war, rebellion,

revolution, or military or usurped power (except where we need to provide cover to meet the minimum insurance required by the relevant law.)

6. Direct or indirect loss, damage or liability caused by, contributed to or arising from:

 earthquake;

 riot or civil commotion occurring in Northern Ireland or outside the United Kingdom, (except where we need to provide cover to meet the minimum insurance required by the relevant law);

 ionising radiation or contamination from any radioactive nuclear fuel, or from any nuclear waste from burning nuclear fuel;

 the radioactive, toxic, explosive or other dangerous property of any explosive nuclear plant or any part of it;

 pressure waves caused by aircraft and other flying objects.

7. Any proceedings brought against you, or judgment passed in any court outside the United Kingdom, unless the proceedings or judgment arises out of your vehicle being used in a foreign country which we have agreed to extend this insurance to cover.

ERS Policy Book General conditions

General conditions

1. We will only provide the cover described in this insurance if:

 anyone claiming protection has met all the conditions in this document; and

 the information you or your appointed representative has provided to us is, as far as you know, correct and complete. 2. Your premium is based on the information you supplied at the start of the insurance and when it is renewed. If you have failed to provide us with complete and accurate information, this could lead to your claim being denied or the insurance not being valid.

3. If a claim is made which you or anyone acting on your behalf knows is false, fraudulent or exaggerated, we will not pay the claim and cover under this insurance will end. If you or anyone acting on your behalf provides false or stolen documentation in support of a claim, we will not pay the claim and this insurance will end.

4. After any loss, damage or accident you must give us full details of the incident as soon as possible. You must also give us any information and help that we may ask for.

5. You must send every communication about a claim, including any writ or summons to us without delay and unanswered. You must also tell us if you know about any future prosecution, coroner’s inquest or fatal accident inquiry involving anyone covered by this insurance. You must not admit to, negotiate on or refuse any claim unless you have permission from us. 6. You must take all reasonable steps to protect your vehicle from loss or damage, and to maintain it in an efficient and roadworthy condition.

You must let us examine your vehicle at any reasonable time.

7. You must supply the details we need of any vehicles covered by this insurance for the purposes of the Motor Insurance Database (MID).

8. We can:

 take over, conduct, defend or settle any claim; and

 take proceedings, at our own expense and for our own benefit, to recover any payment we have made under this insurance.

We will take this action in your name or in the name of anyone else covered by this insurance.

You, or the person whose name we use, must co-operate with us on any matter which affects this insurance.

9. If we accept your claim, but disagree with the amount due to you, the matter will be passed to an arbitrator who we both agree to. When this happens, the arbitrator must make a decision before you can start proceedings against us.

10. We, or your insurance advisor may cancel this insurance by sending seven days’ notice, in writing, to your last known address (and in the case of Northern Ireland to the Department of the Environment, Northern Ireland). We will refund the part of your premium which applies to the remaining period of the insurance. We will send this refund to your insurance adviser.

11. You may cancel this insurance at any time by telling us in writing and sending back your certificate of motor insurance and the schedule. We will work out the charge for the time you have been covered by your insurance (using our short-period rates shown below) to the date we receive your certificate. We will then refund any amount we owe you to your insurance adviser subject to the premium having been paid.

Period you have had cover for 15 days to 1 month up to 2 months up to 3 months up to 4 months up to 6 months up to 8 months over 8 months Percentage of annual premium covering that period

25% 30% 50% 60% 75% 90% Full

Premium

ERS Policy Book General conditions

12. If You cancel this Insurance within the Cooling Off Period and as long as your vehicle(s) have not been written off as a result of a claim under this insurance,we will return any premium, less a charge equal to the period of cover you have had. However, this charge will be at least £25 plus insurance premium tax (IPT).

13. If there are a number of claims for property damage arising out of any one cause, we may, at any time, pay you up to the maximum amount payable under section 1. We will deduct from this amount any amounts we have already paid as

compensation. On paying this amount, we will withdraw from any further action connected with the settlement of these claims. We will pay any legal costs and expenses incurred with our consent, up to the time we withdraw from dealing with the claims.

14. If, under the law of any country which this insurance covers you in, we must settle a claim which we would not otherwise have paid , we may recover this amount from you or from the person who made the claim

15. Should we refuse indemnity in respect of an accident due to any omission, misstatement or non-disclosure, but have a liability to pay a claim under the Road Traffic Acts, then we will reserve the right to settle such claims or judgments, without prejudice to our position under this policy, and seek reimbursement of all payments we make from you.

16. If you change the vehicle covered by this insurance, or get an extra vehicle which you want cover to apply to, you must tell us in writing and we must agree before cover can start. (We may ask you to return your certificate of motor insurance.) We will give you advice on any change in premium and we will send you a new schedule confirming our acceptance.

ERS Policy Book Important notice

Important notice

You must tell us as soon as possible about any changes which affect your insurance and which have occurred since the insurance started or since the last renewal date. If you are not sure whether certain facts are relevant, please ask your insurance adviser or ERS office. If you don’t tell us about relevant changes, your insurance may not cover you fully, or at all.

Here are some examples of the changes you should tell us about.

 A change of vehicle (including extra vehicles and any temporary additional vehicles.)

 All changes you or anyone else make to the vehicle if these make the vehicle different from the manufacturer’s standard specification (whether the changes are mechanical or cosmetic.)

 A change of address.

 A change of business activity.

 A change in the purpose which you use the vehicle for.

 Details of any driver who is excluded by the certificate of motor insurance or an endorsement but who you now want to drive.

 Details of any motoring conviction, disqualification of fixed penalty motoring offence of any person allowed to driver or of any prosecution pending for any motor offence.

 Details of any non-motor conviction or prosecution pending (where a case is being investigated but there is no conviction yet) for any person allowed to drive.

 Details of any accident or loss (whether or not you make a claim) involving your vehicle or that happens while you are driving anyone else’s vehicle.

 Details if you or any other person allowed to drive your vehicle suffers from a notifiable medical condition not notified to DVLA or any condition for which DVLA have restricted the licence.

ERS Policy Book Delivering quality insurance solutions

Delivering quality insurance solutions

Our promise to you

We aim to provide a first-class service. If you have any reason to complain about your insurance policy, or us, please see the complaints procedure below.

 The first step is to contact our dedicated complaints department who will review your case on behalf of the Chief Executive. The address is ERS Governance Affairs, PO Box 3937, Swindon, SN4 4GW. Tel: 0845 2680279 Email: [email protected]. When you do this, quote your insurance document number as it will help us to deal with your complaint promptly.

 If you are still not satisfied after taking this action, you can ask the Policyholder and Market Assistance team at Lloyd’s to review your case. The address is Policyholder & Market Assistance, Lloyd’s, One Lime Street, London, EC3M 7HA. Phone: 020 7327 5693 Email: [email protected] Fax: 020 7327 5225

 If you are still not satisfied after contacting Lloyd’s, you may be entitled to refer your complaint to the Financial Ombudsman Service. The address is The Financial Ombudsman Services, Exchange Tower, Harbour Exchange Square, London, E14 9GE. Phone from landline: 0800 0234 567 Phone from mobile: 0300 1239 123 Email: [email protected]

This does not affect your right to take legal action if necessary. If you ask someone else to act on your behalf, you should give us written authority to allow us to deal with them.

About ERS

ERS (Syndicate 218 at Lloyd’s) is managed by ERS Syndicate Management Limited, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. (Registered number 204851) ERS Syndicate Management Limited is registered in England and Wales number 426475. The registered office is Library House, New Road, Brentwood, Essex CM14 4GD.

Financial Services Compensation Scheme (FSCS)

As we are members of the Financial Services Compensation Scheme (FSCS), you may be entitled to compensation under the scheme if we cannot pay out all valid claims under this insurance. This depends on the type of policy you have and the circumstances of the claim. The scheme will cover 90% of the claim with no upper limit. For types of insurance you must have by law (such as third party insurance for motor claims), the scheme will cover the whole claim. You can get more information about the scheme from the FSCS or you can visit their website at www.fscs.org.uk

ERS Policy Book Endorsements

Endorsement 001 – Damage Fire and Theft Excess

We will not pay the first amount shown in the schedule for any claim under Section 2 of this Document.

This endorsement will not apply to claims made for windscreen damage only, and the amount shown is on top of any other amount which you may have to pay under this insurance.

Endorsement 161 – Glass damage excess

We will not be liable to pay the first amount shown against