HP ProLiant PRO Management Pack (v 2.0)
for Microsoft System Center User Guide
Abstract
This guide provides information on using the HP ProLiant PRO Management Pack for Microsoft System Center version 2.0 to manage virtual machine environments based on HP ProLiant servers. The management pack is used with HP Insight Control for Microsoft System Center. This information is intended for system administrators familiar with the configuration and operation of Microsoft Windows, Microsoft System Center Operations Manager, Microsoft System Center Virtual Machine Manager 2008, and Insight Management Agents.
© Copyright 2009, 2012 Hewlett–Packard Development Company, L.P.
Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.
Warranty
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Acknowledgements
Contents
1 Overview...4
Introduction...4
Product operation...4
2 Using the HP ProLiant PRO Management Pack...5
Operating with the PRO Tip dialog box...5
Implementing virtual machine migration...5
Overriding a monitor...6
Dismissing a PRO Tip...6
Resetting the monitor...6
Working with failed conditions...7
Using HP ProLiant PRO views...8
3 More about the HP ProLiant PRO Management Pack...10
Product architecture...10
HP PRO console tasks...11
HP PRO monitors...12
4 NT events...15
5 Troubleshooting...17
Configuration issues...17
Monitoring hardware events ...17
Supported hosts...17
Alert notifications repeat value displayed in Path, and Path and Source values appear to be swapped...17
Discovery problem...17
Virtual Machine Manager 2008 issues...18
PRO Tip error...18
HP Console tasks operational and usage instructions...19
Operations Manager issues...19
Duplicate alerts...19
6 Support and other resources...20
Information to collect before contacting HP...20
How to contact HP...20
Registering for software technical support and update service...20
How to use your software technical support and update service...20
1 Overview
This guide is designed for system administrators who are familiar with the configuration and operation of Microsoft Windows, Microsoft System Center Operations Manager, Microsoft System Center Virtual Machine Manager 2008, and HP Insight Management Agents. Because of the potential risk of data loss, only individuals who are experienced with using this software should implement the procedures described in this guide.
Complete information on supported hardware and software is included in the Microsoft System Center support matrix. For links to the support matrix and other product documentation, see“Related information” (page 21).
IMPORTANT: The HP ProLiant PRO Management Pack is not intended to manage the basic health of ProLiant servers or HP Storage products. For information on HP Management Packs for ProLiant Server and HP Storage products, see“Related information” (page 21).
Introduction
The HP ProLiant PRO Management Pack utilizes the Performance and Resource Optimization (PRO) feature in Microsoft System Center Virtual Machine Manager 2008 (SCVMM). The PRO feature in SCVMM enables you to automate virtual machine migration triggered by certain hardware events from a server hosting virtual machines.
The HP ProLiant PRO Management Pack is a single management pack containing all the necessary functional modules. Microsoft refers to this management pack as a PRO Enabled Management
Pack. The HP ProLiant PRO Management Pack contains a similar set of modules that Microsoft
designed for its PRO management pack. Configuration and operations are very similar between the two PRO management packs.
Product operation
The HP ProLiant PRO Management Pack does the following:
• Monitors HP ProLiant Hyper-V hosts to alert prefailed or warned events as PRO tips.
• Provides a set of predefined monitors and easily enables them as PRO settings from the management console.
• Migrates all running virtual machines in the prefailed server host to the available hosts within the cluster or host group.
• Provides interactive virtual machine migration after confirming the PRO Tip message.
• Provides automatic virtual machine migration as a PRO Tip alerts option.
• Supports HP Insight Management Agents.
• Supports Windows Server 2008 x64 and Windows Server 2008 R2 with Hyper-V (including Server Core). For more information on operating system support, see“Related information” (page 21).
• Supports failover clusters with HP Fibre Channel/iSCSI SAN for critical and warning events
• Supports non-cluster local storage servers for warning events only.
2 Using the HP ProLiant PRO Management Pack
This chapter includes information on using the HP ProLiant PRO Management Pack.
Operating with the PRO Tip dialog box
The HP ProLiant PRO Management Pack monitors Hyper-V hosts for hardware-related events. A PRO Tip screen appears when one of the monitors in the HP ProLiant PRO Management Pack detects a hardware event. Initially, the PRO Tip reports the alert data copied from Operations Manager and displays the information in the SCVMM console.
The initial PRO Tip screen data includes:
• Name
Monitor name
• Description
Original NT event message of hardware events from HP Insight Management Agents
• Summary, Cause, and Resolution
The text for each of these fields is sourced from the Specific Monitor Rule Knowledge Base. After a short period, the diagnostic script reports updated data to the PRO Tip fields as follows:
• Name: no update
• Description: no update
• Summary: Updated by the diagnostic script only if the PRO Tip can operate successfully.
• Cause: no update
• Resolution: no update
• View Script: Show implementation script source. (You cannot edit the script.)
• More Information: Appears if the PRO Tip can operate successfully, or displays an error message if an error occurs for PRO Tip.
Implementing virtual machine migration
You can implement virtual machine migration from the PRO Tip dialog box. To implement virtual machine migration, select Implement at the bottom of the PRO Tip dialog box. If the Automatically implement PRO Tip option is selected on the PRO Properties, the PRO Tip dialog box disappears after completing the migration process by the HP ProLiant PRO Management Pack. You can check the progress of implementation at the Jobs pane on the management console.
The implementation process migrates all SCVMM running virtual machines from the failed host to the most available host through the SCVMM placement algorithm. The implementation PowerShell script recalculates the host rating from the SCVMM server at every virtual machine migration to distribute virtual machines to multiple hosts.
The PowerShell script in the HP ProLiant PRO Management Pack uses the following migration criteria:
• Migrates virtual machines inside a failover cluster using intra-cluster migration.
• Migrates virtual machines inside a host group on a LAN using network migration if the host is not inside a failover cluster and the monitor reports the warning level.
• Reports a failure if the host is not inside a failover cluster and the monitor reports the critical level. A network migration requires significant system resources and time period to run. A critical state might require the server to immediately shut down, disrupting the virtual machine migration and possibly leaving the servers in an indeterminate state. However, this setting
can be adjusted by overriding the monitor on the management console. For more information, see“Overriding a monitor” (page 6).
• Migrates one virtual machine at a time and recalculates the host rating from the SCVMM server.
After successfully migrating all running virtual machines from the failed host, the This host is available for placement option on the Status tab of the Properties view of host on the management console for the failed host is deselected. After repairing the hardware, select This host is available for placement for future migration operation.
Overriding a monitor
A monitor can be overridden to change the virtual machine move mode, such as QuickMove or LANMove. QuickMove is restricted to cluster-based hosts and is designed for use in critical state situations. To change the move mode, go to the Diagnostic and Recovery tab in the Properties view of the monitor, select Edit, and then override MoveMode to replace String (QuickMove or LANMove) for both the Diagnostic task and the Recovery task.
Windows Server 2008 R2 Hyper-V servers support live migration of virtual machines. The VM is live migrated if the cluster-based hosts are configured with Windows Server 2008 R2 Hyper-V. The SCVMM automatically determines its live migration capability on the clustered host and selects live migration, if applicable.
Dismissing a PRO Tip
You can dismiss a PRO Tip if you want to ignore it. To dismiss and close the PRO Tip, select Dismiss at the bottom of the PRO Tip dialog box.
The Dismiss operation closes an active PRO Tip without implementing a migration. The Dismiss operation does not reset the monitor to reactivate any future event monitoring. Future hardware events of the same type are not monitored unless you reset the monitor on the management console.
Resetting the monitor
To reset the monitor:
1. Open the SCOM Management Console.
HP PRO monitors and each monitor state can be found by using the Health Explorer from HP PRO Managed Host.
2. Right-click a Managed Host instance at the Managed Hosts view, and then select Health Explorer.
Health Explorer displays the folder view for HP PRO monitors so you can find the outstanding monitor by its color.
3. Right-click a health monitor and select Reset Health.
Working with failed conditions
HP PRO Tip may report a failed state as soon as the diagnostic script is updated with the current configuration status of the virtual machine environment.
The following types of errors may be reported:
• There is no running virtual machine on the failed host.
• There is a virtual machine on the failed host, but the VM properties option selected in the SCVMM console is Exclude virtual machine from PRO host-level actions.
• There is no available host to migrate the virtual machine from the failed host.
• The PRO Tip alert state is critical, but the host is not in a failover cluster environment.
These conditions can be located in the Error section of the PRO Tip dialog box. Review the message and take the appropriate action. For more information, see“Dismissing a PRO Tip” (page 6).
Using HP ProLiant PRO views
The HP ProLiant PRO folder view in the SCOM console contains the following:
• Active Alerts view
Displays active alerts that have generated any PRO Tip. These alerts on the management console are cleared after the PRO Tip state changes to closed.
• Managed Hosts view
Displays the HP PRO Managed Host class instances with their states.
• SCVMM Managed Hosts view
Displays Hyper-V PRO Managed Host class instances with their states. To view discovered managed hosts:
1. In the Monitoring pane of the management console, under HP ProLiant PRO, select Managed Hosts.
2. If properties such as SCVMM Object ID, SCVMM Type ID, PRO Recovery Level, PRO Monitoring Level, and SCVMM Server are empty, wait for the next discovery cycle of the SCVMM server, or initiate the SCVMM discovery cycle by opening an SCVMM PowerShell command prompt and running the following commands on the SCVMM server:
Get-VMMServer SCVMM Server Name
Set-VMMServer –OpsMgrServer <OpsMgr Server Name>
After the discovery cycle completes and PRO is enabled within SCVMM, a healthy state should be displayed for all managed host instances.
3. If a healthy state is not displayed, check the PRO setting.
The PRO setting may not be enabled properly for the managed host. The state reflection within the SCOM Management Console may take several minutes to appear after the changed PRO setting. For more information, see the Microsoft System Center Virtual Machine Manager documentation.
If one of the Hyper-V hosts does not appear in the Managed Hosts view, verify that the Microsoft SCVMM Management Pack has discovered the Hyper-V hosts by viewing the discovered Hyper-V hosts within the HP ProLiant PRO/SCVMM Managed Hosts view. If hosts are missing, see the Microsoft SCVMM documentation. HP ProLiant PRO Management Pack requires properly configured SCVMM and SCVMM management packs.
3 More about the HP ProLiant PRO Management Pack
This chapter provides more background information about the HP ProLiant PRO Management Pack.
Product architecture
The SCVMM PRO feature works within different types of servers as follows:
• Hyper-V managed node when a hardware pre-failure or warning condition occurs.
• Hyper-V managed node when virtual machine placement is available within a cluster or host group.
• Virtual Machine Manager 2008 server managing Hyper-V managed nodes.
• System Center Operations Manager server communicates with System Center Virtual Machine Manager 2008 via the SCVMM connector.
Figure 1 (page 10)illustrates the data process steps.
Figure 1 Monitor architecture
1. A monitor detects an event from HP Insight Management Agents. 2. The monitor generates an HP PRO alert.
3. SCVMM connector transfers the HP PRO alert to SCVMM and appears as a PRO Tip. 4. The monitor executes a diagnostic or recovery module, and then posts each as an NT event
entry.
5. The diagnostic or recovery event rule detects the NT event and runs a diagnostic or recovery script on the Operations Manager server. The script communicates with the SCVMM server. a. The Diagnostic script always runs to verify the current condition and update the PRO Tip
message with its status.
b. The Recovery script runs when automation is selected or the user selects Implement to perform an interactive migration.
6. The script requests the SCVMM server to perform the VM Migration. It selects a target host based on the SCVMM host rating and cluster availability.
a. The script reports the migration progress to the SCVMM server as a PRO Tip status. b. The script generates NT Event messages to report the progress and status.
HP PRO console tasks
HP ProLiant PRO Management Pack provides console tasks that are enabled when an HP PRO Managed Host is discovered. The following figure shows the tasks available from the SCOM console when selecting an HP PRO Managed Host instance.
Table 1 (page 11) describes the console tasks. For more information, see the Microsoft System Center Virtual Machine Manager documentation.
Table 1 Console tasks
Description Console task name
Disable the Host for Placement Availability. Disable Placement Availability
Disable PRO Setting at the Host Group of the Host. Disable PRO Setting
Display the Host for Placement Availability. Display Placement Availability
Display PRO Setting at the Host Group of the Host. Display PRO Setting
Enable the Host for Placement Availability. Enable Placement Availability
Set PRO for Critical Severity Level with Auto Implementation at the Host Group of the Host.
Set PRO: Critical, Auto
Table 1 Console tasks (continued)
Description Console task name
Set PRO for Critical Severity Level without Auto Implementation at the Host Group of the Host.
Set PRO: Critical, Manual
Set PRO for Critical and Warning Severity Level with Auto Implementation for Critical Severity Level at the Host Group of the Host.
Set PRO: Critical/Warning, Auto to Critical
Set PRO for Critical and Warning Severity Level with Auto Implementation for both levels at the Host Group of the Host. Set PRO: Critical/Warning, Auto for Both Levels
Set PRO for Critical and Warning Severity Level without Auto Implementation at the Host Group of the Host.
Set PRO: Critical/Warning, Manual
HP PRO monitors
HP ProLiant PRO Management Pack provides the monitor rules listed inTable 2 (page 13). Rules are activated when the following conditions are met:
• HP PRO Managed Host is discovered.
• PRO is enabled to the host in a cluster group or host group with a specified Critical or Warning level. Each monitor is defined with a Critical or Warning level alert as shown inTable 2 (page 13).
When one of the hardware event conditions is met, the HP PRO Managed Host class instance state changes to the specified error level, such as Critical or Warning. The error level does not necessarily match the error displayed with the HP ProLiant Server Management Pack for Microsoft System Center. The HP ProLiant PRO Management Pack uses a different workflow and different error levels than the HP ProLiant Server Management Pack. When a monitor generates an alert, you can find the corresponding alert at the top level of the Active Alerts view or HP ProLiant PRO/Active Alerts view within the management console.
Description Status
Icon
The monitor found a hardware failure event on the host system. Hardware repair is required. HP ProLiant PRO Management Critical
Pack does not include monitors of severe events that require immediate operator intervention to possibly shut down the system. In this condition, virtual machine migration is not possible.
The monitor found a hardware failure event on the host system. The host system might be able to continue hosting virtual machines for a while, but HP recommends hardware repair. Warning
Table 2 Monitor rules
Level Monitor Name
Critical HP PRO Processor degraded.
1
Critical HP PRO Memory degraded.
2
Warning HP PRO Fan degraded.
3
Warning HP PRO Temperature degraded.
4
Warning HP PRO Power sub-system degraded.
5
Warning HP PRO Computer cover removed.
6
Warning HP PRO NIC Teaming degraded.
7
Critical HP PRO ATA RAID logical drive degraded.
8
Critical HP PRO Drive array accelerator or battery degraded.
9
Critical HP PRO Drive array physical drive predictive failure.
10
Critical HP PRO Drive array physical drive threshold exceeded.
11
Critical HP PRO Drive array spare drive degraded.
12
Critical HP PRO External array accelerator or battery degraded.
13
Critical HP PRO External array physical drive predictive failure
or threshold exceeded. 14
Critical HP PRO External array spare drive degraded.
15
Critical HP PRO IDE ATA disk SMART degraded.
16
Critical HP PRO IDE drive degraded.
17
Critical HP PRO SAS SATA logical drive degraded.
18
Critical HP PRO SAS SATA physical drive predictive failure.
19
Critical HP PRO SCSI physical drive predictive failure.
20
Warning HP PRO Storage system fan degraded.
21
Warning HP PRO Storage system power degraded.
22
Warning HP PRO Storage system power supply degraded.
23
Warning HP PRO Storage system power supply UPS degraded.
24
Table 2 Monitor rules (continued)
Level Monitor Name
Warning HP PRO Storage system recovery server degraded.
25
Warning HP PRO Storage system side panel degraded.
26
Warning HP PRO Storage system temperature degraded.
27
4 NT events
The following tables list the NT events associated with the HP ProLiant PRO Management Pack.
Table 3 Server Agents PRO Events (SNMP)
Description NT event
Memory degraded. The monitor detected a degraded memory event from the HP Insight Management Agents on the host.
1025 1026 1027 1028 1031 1035 1038 1039 1071 1072
Fan degraded (continue case only). The monitor detected a degraded fan event from HP Insight Management Agents on the host.
1086 1129 1131
Temperature degraded (continue case only). The monitor detected a degraded temperature event from the HP Insight Management Agents on the host.
1083 1135
Processor degraded. The monitor detected a degraded processor event from the HP Insight Management Agents on the host.
1114
Computer cover removed. The monitor detected that a computer cover has been removed from the HP Insight Management Agents on the host.
1115
Power sub-system degraded. The monitor detected a degraded power subsystem event from the HP Insight Management Agents on the host.
1124 1126
Table 4 NIC Agents PRO Events (SNMP)
Description NT event
NIC Teaming degraded. The monitor detected a degraded NIC teaming event from the HP Insight Management Agents on the host.
1283 1287 1291
Table 5 Storage Agents PRO Events (SNMP)
Description NT event
Drive array accelerator or battery degraded. The monitor detected a drive array accelerator status change or a degraded battery event from the HP Insight Management Agents on the host.
1065 1067 1204 1206
Drive array physical drive predictive failure (predictive case only). The monitor detected a drive array physical drive predictive failure event from the HP Insight Management Agents on the host.
1064 1202 1216
Drive array physical drive threshold exceeded. The monitor detected a drive array physical drive threshold exceeded event from the HP Insight Management Agents on the host. 1061
1203
Drive array spare drive degraded. The monitor detected a degraded drive array spare drive event from the HP Insight Management Agents on the host.
1063 1201
Table 5 Storage Agents PRO Events (SNMP) (continued)
Description NT event
1217
SCSI physical drive predictive failure (predictive failure case only). The monitor detected a SCSI physical drive predictive failure event from the HP Insight Management Agents on the host.
1070
Storage system fan degraded. The monitor detected a degraded storage system fan event from the HP Insight Management Agents on the host.
1075 1152 1188 1212 1218
Storage system temperature degraded (degraded case only). The monitor detected a degraded storage system temperature event from the HP Insight Management Agents on the host. 1077
1155 1189 1213 1219
Storage system side panel removed. The monitor detected a storage system side panel removed event from the HP Insight Management Agents on the host.
1101
Storage system power degraded (degraded case only). The monitor detected a degraded storage system power event from the HP Insight Management Agents on the host.
1104 1214 1220
Storage system power supply degraded. The monitor detected a degraded storage system power supply event from the HP Insight Management Agents on the host.
1153 1190
IDE drive degraded. The monitor detected a degraded IDE drive event from the HP Insight Management Agents on the host.
1121
External array accelerator or battery degraded. The monitor detected an external array accelerator or degraded battery event from HP Insight Management Agents on the host. 1148
1150
External array physical drive predictive failure or threshold exceeded. The monitor detected an external array physical drive predictive failure or threshold exceeded event from the HP Insight Management Agents on the host.
1146
External array spare drive degraded. The monitor detected a degraded external array spare drive event from the HP Insight Management Agents on the host.
1147
Storage system power supply UPS degraded. The monitor detected a degraded storage system power supply UPS event from the HP Insight Management Agents on the host.
1154
IDE ATA disk SMART degraded. The monitor detected a degraded IDE ATA disk SMART event from the HP Insight Management Agents on the host.
1186
ATA RAID logical drive degraded. The monitor detected a degraded ATA RAID logical drive event from the HP Insight Management Agents on the host.
1187
Storage system recovery server degraded. The monitor detected a degraded storage system recovery server event from the HP Insight Management Agents on the host.
1196
SAS SATA physical drive predictive failure (predictive failure case only). The monitor detected a SAS/SATA physical drive predictive failure event from the HP Insight Management Agents on the host.
1221
SAS SATA logical drive degraded (degraded case only). The monitor detected a degraded SAS/SATA logical drive event from the HP Insight Management Agents on the host. 1222
5 Troubleshooting
The following information is designed to help resolve some common operating issues that might occur when using HP ProLiant PRO Management Pack. The troubleshooting issues are organized into the following categories:
• “Configuration issues” (page 17)
• “Virtual Machine Manager 2008 issues” (page 18) • “Operations Manager issues” (page 19)
Configuration issues
Monitoring hardware events
The HP ProLiant PRO Management Pack only monitors hardware events reported in HP ProLiant servers. External HP storage devices and BladeSystem enclosures are not monitored by this management pack. To monitor BladeSystem enclosures separately, download the HP BladeSystem Management Pack.
Supported hosts
The HP ProLiant PRO Management Pack does not support Virtual Server 2005 and VMware hosts.
Alert notifications repeat value displayed in Path, and Path and Source values appear
to be swapped
In alert notifications for devices managed by HP:
• The Source value indicates the entity that generated the alert, such as the HP Insight Management Agents.
• The Path value indicates the target server or device that is affected by the alert.
• The Path actual value is displayed twice, separated by a semicolon. Sample alert notification:
Alert: HP Smart Array SAS/SATA Event Notification Service failed. Source: HP Insight Management Agents
Path: bcalfe1b2cnet.mylab.net;bcalfe1b2cnet.mylab.net Last modified by: System
Last modified time: 3/16/2011 5:01:02 PM
Alert description: The HP Insight Management Agents have failed; the HP Smart Array SAS/SATA Event Notification service is not running.
Discovery problem
The HP ProLiant PRO Management Pack relies on multiple system infrastructures such as the Operations Manager server, Operations Manager health service, Virtual Machine Manager 2008 server, Virtual Machine Manager 2008 agents, and Virtual Machine Manager PRO Management Packs. If the configuration of any system is incorrect, the discovery process of the HP ProLiant PRO Management Pack might fail.
The discovery process might be slow if you change a setting on any system. If you are in a
non-production environment and need to speed up the discovery process, use the following example operation to test:
1. On the management console, locate the "Health Service" class instance to the managed host, and then execute "Flush Health Service State and Cache."
This restarts the discovery process of all management packs on the managed host.
2. On the Operations Manager server, restart these three services: OpsMgr Health Service, OpsMgr SDK Service, and OpsMgr Config Service.
This resets the Operation Manager domain configuration and redistributes all management packs to all managed hosts.
3. On the SCVMM console under administration modify the Operations Manager Root server. This reestablishes the connection to the Operations Manager server.
4. On the management console, clear the PRO setting on the host group or cluster once. After verification, a Job shows a completed update of the PRO setting.
5. Verify the PRO setting.
This reestablishes the PRO setting.
6. If properties such as SCVMM Object ID, SCVMM Type ID, PRO Recovery Level, PRO Monitoring Level, and SCVMM Server are empty, wait for the next discovery cycle of the SCVMM server, or initiate the SCVMM discovery cycle by opening a SCVMM PowerShell command prompt and running the following commands:
Get-VMMServer SCVMM Server Name
Set-VMMServer –OpsMgrServer <OpsMgr Server Name>
After the Discovery cycle completes and PRO is enabled within SCVMM, a healthy state should be displayed for all of managed host instances.
Virtual Machine Manager 2008 issues
PRO Tip error
There are several reasons you might not be able to see a PRO Tip alert even after the HP ProLiant Server Management Pack reports a hardware error alert.
• Operations Manager or Virtual Machine Manager 2008 has a configuration issue. For more information, see the Microsoft VMM documentation.
• The PRO setting was not applied to the host group or the cluster of the server.
For information on how to configure the PRO setting and verify the proper setting, see the Microsoft VMM documentation.
• The PRO setting was properly applied, but the setting has not deployed to the Hyper-V managed node yet.
For information on how to determine whether monitoring is properly activated, see the HP
Insight Control for Microsoft System Center Installation and Configuration Guide.
• HP ProLiant Server Management Pack monitors hardware events that require you to resolve a hardware issue. HP ProLiant PRO Management Pack monitors events and alerts you when virtual machine migration is possible. For example, a hardware event that causes immediate system shutdown is not reported by this management pack because virtual machine migration is not possible.
• The Dismiss button closes an active PRO Tip without implementing a migration. The Dismiss operation does not reset the monitor to reactivate any future event monitoring. Future hardware events of the same type are not monitored unless you reset the monitor on the management console.
For information on how to reset the monitor, see“Resetting the monitor” (page 6).
• The PRO Tip disappears when implementation fails in Auto Implementation Mode and the managed hosts turn into healthy state.
HP Console tasks operational and usage instructions
• Executing a PRO feature-enabled management pack console task may cause the SCVMM service to stop running. To avoid this problem, Microsoft hotfix patch KB2308590 must be installed. The hotfix can be downloaded fromhttp://support.microsoft.com/kb/2308590.
Operations Manager issues
Duplicate alerts
Duplicate alerts might result from HP ProLiant Server Management Pack and HP ProLiant PRO Management Pack. The two management packs are designed for different workflows and purposes. HP ProLiant Server Management Pack is for hardware fix alerting and HP ProLiant PRO Management Pack is for virtual machine migration suggestion alerting. All PRO alerts have the "HP PRO” prefix. For example HP PRO: Processor Degraded.
6 Support and other resources
Information to collect before contacting HP
Be sure to have the following information available before you contact HP:
• Software product name
• Hardware product model number
• Operating system type and version
• Applicable error message
• Third-party hardware or software
• Technical support registration number (if applicable)
How to contact HP
Use the following methods to contact HP technical support:
• See the Contact HP worldwide website:
http://www.hp.com/go/assistance
• Use the Contact HP link on the HP Support Center website:
http://www.hp.com/go/hpsc
• In the United States, call +1 800 334 5144 to contact HP by telephone. This service is available 24 hours a day, 7 days a week. For continuous quality improvement, conversations might be recorded or monitored.
Registering for software technical support and update service
Insight Management includes one year of 24 x 7 HP Software Technical Support and Update Service. This service provides access to HP technical resources for assistance in resolving software implementation or operations problems.
The service also provides access to software updates and reference manuals in electronic form as they are made available from HP. Customers who purchase an electronic license are eligible for electronic updates.
With this service, Insight Management customers benefit from expedited problem resolution as well as proactive notification and delivery of software updates. For more information about this service, see the following website:
http://www.hp.com/services/insight
Registration for this service takes place following online redemption of the license certificate.
How to use your software technical support and update service
As HP releases updates to software, the latest versions of the software and documentation are made available to you. The Software Updates and Licensing portal gives you access to software, documentation, and license updates for products on your HP software support agreement. You can access this portal from the HP Support Center:
http://www.hp.com/go/hpsc
After creating your profile and linking your support agreements to your profile, see the Software Updates and Licensing portal athttp://www.hp.com/go/hpsoftwareupdatesupportto obtain software, documentation, and license updates.
Warranty information
HP will replace defective delivery media for a period of 90 days from the date of purchase. This warranty applies to all Insight Management products.
HP authorized resellers
For the name of the nearest HP authorized reseller, see the following sources:
• In the United States, see the HP U.S. service locator website:
http://www.hp.com/service_locator
• In other locations, see the Contact HP worldwide website:
http://www.hp.com/go/assistance
Documentation feedback
HP welcomes your feedback. To make comments and suggestions about product documentation, send a message to:
Include the document title and part number in your message. All submissions become the property of HP.
Related information
• HP Insight Control for Microsoft System Center documentation website:
http://www.hp.com/go/icsc/docs
• HP Insight Management WBEM Providers documentation • HP Insight Management Agents documentation
• HP ProLiant servers:
http://www.hp.com/go/proliant
Typographic conventions
This document uses the following typographical conventions:
Book title The title of a book. On the web, this can be a hyperlink to the book itself.
Command A command name or command phrase, for example ls -a. Computer output Information displayed by the computer.
Ctrl+x or Ctrl-x A key sequence that indicates you must hold down the keyboard key labeled Ctrl while you press the letter x.
ENVIRONMENT VARIABLE The name of an environment variable, for example, PATH. Key The name of a keyboard key. Return and Enter both refer to the
same key.
Term A term or phrase that is defined in the body text of the document, not in a glossary.
User input Indicates commands and text that you type exactly as shown.
Replaceable The name of a placeholder that you replace with an actual value.
[ ] In command syntax statements, these characters enclose optional content.
{ } In command syntax statements, these characters enclose required content.
| The character that separates items in a linear list of choices. ... Indicates that the preceding element can be repeated one or more
times.
WARNING An alert that calls attention to important information that, if not understood or followed, results in personal injury.
CAUTION An alert that calls attention to important information that, if not understood or followed, results in data loss, data corruption, or damage to hardware or software.
IMPORTANT An alert that calls attention to essential information.
NOTE An alert that contains additional or supplementary information. TIP An alert that provides helpful information.
Index
A
architecture,10 audience assumptions,4C
configuration issues,17 discovery problem,17monitoring hardware events,17 supported hosts,17
console tasks,11 critical alerts,12
D
dismissing PRO Tip,6
E
event description errors,15 events,15
events, defined,15
F
failed condition, working with,7 features,4
H
HP PRO console tasks,11
HP ProLiant PRO Management Pack using,5
Hyper-V features,4
HP ProLiant PRO view,8
operating with PRO Tip dialog box,5
M
management pack overview,4 monitor rules,13
monitor, resetting,6
N
NT events list,15
O
Operations Manager issues,19 duplicate alerts,19
overriding individual monitors,6 overview,4
P
PRO Tip,5
PRO Tip, dismissing,6 product architecture,10 product overview
Introduction,4 overview,4
R
resetting the monitor,6
T
typographic conventions,21
V
Virtual Machine Manager 2008 issues,18
HP Console tasks operational and usage instructions, 19
PRO Tip error,18
virtual machine migration (VMM) HP ProLiant PRO view,8 implement operation,5 VMM (virtual machine migration)
HP ProLiant PRO view,8
implementing virtual machine migration,5
W
warning alerts,12
