Bill Pay Instructions

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Bill Pay Instructions

1st Auto & Casualty Insurance Company

This document provides instruction for using the U.S. Bank E-payment service

2013

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1 1st_{Auto – BILL PAY INSTRUCTIONS | ©The WRC Group rev. 11/2013}

ACCESSING SECURE PAYMENT PORTAL

1. Click on the 1st_{Auto tab at}_{www.thewrcgroup.com}_or_{www.1stauto.com}

2. Click on 1st_{Auto Bill Pay}

• First Time Users: You will need to register for the User ID and Password. Please refer to the section titled “Create a User Account” later in this manual.

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MAKE A PAYMENT: REGISTERED USERS

1. ***The upgraded system requires registered users to have three security questions instead of just one. You will be asked to add two more questions the first time you log in.

2. Enter the policy number for which the payment is being made:

3. One Time Payment Information:

• Frequency: Choose One Time • Payment Amount: fill in

o The system will not allow you to enter payment less than $20.00 • Payment Date: Choose Pay Now or Pay on future date

o You can change the date to a future date but cannot enter a date before the current date

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4 1st_{Auto – BILL PAY INSTRUCTIONS | ©The WRC Group rev. 11/2013} 4. Recurring Payment Options

a. Change Frequency to: Recurring Payment b. Frequency Options: choose from drop down c. Payment Amount: fill in

i. The system will not allow you to enter payment less than $20.00 d. Next Payment Date: Click for calendar

i. You can change the date to a future date but cannot enter a date before the current date

ii. You cannot enter a payment date on a holidays or weekends.

e. Duration: Options to continue for x# of payments, continue until date or continue until cancelled.

5. Enter Payment Method:

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5 1st_{Auto – BILL PAY INSTRUCTIONS | ©The WRC Group rev. 11/2013} Payment by credit card:

6. Select

7. Review Payment

a. Review the Payment Details, Payment Method and Billing Address

b. Select:

c. Select to process payment

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6 1st_{Auto – BILL PAY INSTRUCTIONS | ©The WRC Group rev. 11/2013} Confirmation Page for pay by credit card: link is provided to print page for your records

Recurring payment with check:

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7 1st_{Auto – BILL PAY INSTRUCTIONS | ©The WRC Group rev. 11/2013} • Bank Routing Number: location indicated on sample check graphic. • Bank Account Number: location indicated on sample check graphic.

• Bank Account Type: select Checking or Savings and check box if a business account. o Note you can save this payment account for future use

• Email address: This will be autofilled from your profile, or you can change it to redirect elsewhere and save the address to your profile.

2. Review the payment 3. Reenter your password 4. Accept terms and conditions

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Confirmation page for payment by check. Link is provided to print page for your records, an email will also be sent to the email address for the account.

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Email confirmation of payment by credit card

Email confirmation of recurring payment

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MAKE A PAYMENT WITHOUT REGISTERING

1. At Welcome screen click “Pay Without Registering”

2. Enter Policy Number 3. Enter Payment Information 4. Enter Contact Information

a. Note you may select the option to 5. Enter One Time Payment Method

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CREATE A USER ACCOUNT

1. On the log in screen select “Register”

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12 1st_{Auto – BILL PAY INSTRUCTIONS | ©The WRC Group rev. 11/2013} 3. Set your password and the three security questions:

• Your User ID must be between 6-16 characters and can consist of letters or numbers.

• Password must be between 6-12 characters and must include 1 letter and 1 number. The User ID and password may not be the same.

• You will also be required to include three unique security questions and answers. Guidelines:

4. Click to complete the registration process.

The next screen will display a message indicating the registration is complete:

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Sample email: confirmation of registration

Forgot User ID

From the login screen, clicking on the link will bring you to this screen:

Forgot Password

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UPDATING PROFILE AND ACCOUNT INFORMATION

Login with User ID and Password

Go to the My Account tab (registered users only)

View payer Profile, Payment Methods, Schedule Payments and Electronic Payment History

My Profile

• Contact information • Login details

o Current password

 where you can change your password o Current security questions

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Payment Methods

• Saved payment information • Add a payment method

Scheduled Payments

• Lists Pending and Recurring payments • Options to Edit, Cancel or stop

Electronic Payment Information

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FIND A PAYMENT

To locate a prior payment, enter either a confirmation number from the original confirmation email or the email address you used to make a payment. The confirmation number is optional.

Bill Pay Instructions