CCC Technical Requirements. Updated: June 2016

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CCC Technical Requirements

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This document supersedes ALL previous Technical Requirements documents and is typically updated every quarter. Please discard all outdated documents and forms.

Important!

1. These Hardware and Operating System requirements are enforced for all of the CCC products listed within this document.

2. CCC will not be responsible for problems caused by installing CCC software on incompatible operating systems or on hardware that does not meet the minimum technical requirements.

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Legal Information

 CCC ONE® Total Repair Platform  CCC ONE® Total Claims Solution  CCC ONE® Appraisal Platform  CCC ONE® Comp-Est

 CCC ONE® Estimating – Advisor  CCC ONE® Workflow – Audit

 CCC ONE® Workflow – Claims Management  CCC ONE® Workflow – Appraiser Management  CCC ONE® Workflow – Repair Management

 CCC ONE® Workflow – Claims Management – Open Review  CCC ONE® Workflow – Claims Management – Scheduling  CCC ONE® Workflow – Reinspection

 CCC ONE® Valuation

 CCC ONE® Valuation – PPV – Title History  CCC ONE® Estimate Review

 CCC ONE® Estimate Share

 CCC ONE® Predictive Solutions, Predictive Review, FNOL, Method of Inspection  CCC ProcessClaims® ClaimsPort®

 CCC ONE® Analytics  CCC ONE® Scheduling  CCC ONE® UpdatePlus

 CCC ONE® Estimating – VIN Report  CCC ONE® Payment Status

 CCC ONE® Connect  Active Mobility®  Client Upload Manager  Client Download Manager

All brand names and product names used in this document are the trademarks, registered trademarks, or trade names of their respective holders.

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CCC Software: General System Recommendations

The following General System Recommendations are listed for quick reference purposes and apply to workstation or standalone systems only. If your system meets or exceeds these requirements, you can adequately run most CCC software applications. Please consult the appropriate section for further details on your particular CCC software application.

Processor 2.2 GHz or faster multi core

RAM 3 GB or more

Hard Disk Free

Space 50 GB or more available and 30% or more of total capacity free

Recommended Operating System(s) and Service Packs Microsoft Windows 10 Microsoft Windows 8.x Microsoft Windows 7 SP1

Not all CCC Applications are fully compatible with Windows 7. Consult the appropriate section for details.

Recommended Web Browser

Microsoft Internet Explorer 11 Microsoft Internet Explorer 10 Microsoft Internet Explorer 9 Microsoft Internet Explorer 8

DVD/CD Drive

Any high-quality drive capable of reading DVD-ROM and CD-ROM standard (pressed) media. DVD Read 16x or faster of 4.7 GB media, CD Read 48x or faster of 700 MB media. (Recording capabilities are not required to install, update or run CCC applications, but could be useful as a backup solution.)

Display Monitor 1024x768 resolution or better

Ports USB ports as necessary for Printer and/or Camera.

Printer Windows-compatible laser or inkjet printer (non-postscript)

Internet

connection High-speed broadband (768k down / 384k up or faster)

Mouse USB pointing device

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CCC ONE: Technical Requirements

For the following versions:

 CCC ONE® Total Repair Platform  CCC ONE® Total Claims Solution  CCC ONE® Appraisal Platform  CCC ONE® Comp-Est

Important!

1. Users who meet only minimum requirements may find it difficult or impossible to use future CCC products or to upgrade to newer versions.

2. CCC will only support the use of approved service packs.

Processor

Rec 2.2 GHz or faster multi core

Min

3.0 GHz single core -or- 1.8 GHz multi core

Note: These measurements apply to Core Duo, i3, i5, i7, Haswell (and AMD equivalents)

RAM Rec 3 GB or more

Min 3 GB or more

Hard Disk Free Space

Rec 50 GB or more available and 30% or more of total capacity free

Min At least 10 GB available and 20% of total capacity free

Disk Space Requirements Program Files 500 MB Data and Cache 6 GB

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Supported Operating System(s) and Service Packs

Operating Systems Service Packs

Microsoft Windows 10 N/A

Microsoft Windows 8.1

(x86 Platform only) N/A

Microsoft Windows 8

(x86 Platform only) N/A

Microsoft Windows 7 SP1

Microsoft Windows Vista SP1, SP2

Microsoft Windows 2008 Server SP2

Microsoft Windows 2008 Server R2 SP1

Supported Web Browser(s)

Microsoft Internet Explorer 11 Microsoft Internet Explorer 10 Microsoft Internet Explorer 9 Microsoft Internet Explorer 8

Internet Connection

Rec High-speed broadband. 3.0M down or faster / 768k up or faster

Min

High-speed broadband. 768k down / 384k up

Note: Some features and functionality may not perform as designed while in an impaired connectivity state (E.g. dropped wireless connection, extreme latency, etc...)

DVD/CD Drive

Any high-quality drive(s) capable of reading DVD-ROM and CD-ROM standard (pressed) media. DVD Read 16x or faster of 4.7 GB media, CD Read 48x or faster of 700 MB media. (Recording capabilities are not required to install, update or run CCC applications, but could be useful as a backup solution.)

Display Card Capable of High-Color 16-bit or more when set to a 1024x768 resolution

Ports USB ports as required for Printer and/or Camera.

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Backup Windows compatible backup device. Not required but recommended. (CCC ONE™ Total _{Claims Solution only)}

Camera A digital camera that supports any of the following formats: .jpg, .gif, or .bmp.

Scanner Must be Windows Image Acquisition (WIA) compliant

Sound Card Windows-compatible sound card (For Help and Training only.)

Pen Input Device Touch screen recommended for portable systems Special Requirements

Total Loss and

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CCC Portal Applications: Technical Requirements

For the following applications:

 CCC ONE® Workflow – Claims Management  CCC ONE® Workflow – Appraiser Management  CCC ONE® Workflow – Repair Management

 CCC ONE® Workflow – Claims Management – Open Review  CCC ONE® Workflow – Claims Management – Scheduling  CCC ONE® Workflow – Audit

 CCC ONE® Workflow – Reinspection  CCC ONE® Valuation

 CCC ONE® Valuation – PPV – Title History  CCC ONE® Estimate Review

 CCC ONE® Estimate Share  CCC ONE® Predictive Solutions  CCC ProcessClaims® ClaimsPort®  CCC ONE® Analytics

 CCC ONE® Scheduling  CCC ONE® UpdatePlus  CCC ONE® Payment Status  CCC ONE® Connect Note

CCC Portal hours of operation are: Monday thru Saturday 5am to 11:00pm and Sunday 7am to 11:00pm CST Important!

1. Users who meet only minimum requirements may find it difficult or impossible to use future CCC products or to upgrade to newer versions.

Processor

Rec 3.0 GHz or faster single core -or- 1.8 GHz or faster multi core

Min 2.0 GHz single core -or- 1.2 GHz multi core

RAM

Rec 2 GB or more

Min 2 GB or more

Hard Disk Drive

Rec 100 GB or larger

Min 20 GB

Internet Connection

Rec High-speed broadband. 768k down or faster / 384k up or faster

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Supported Operating System(s) and Service Packs

Microsoft Windows 10 N/A

Microsoft Windows 8.x N/A

Microsoft Windows Vista 32-bit (See

Operating System Exceptions) SP1, SP2

Operating System

Exceptions Active Mobility® not compatible with Windows Vista

Supported Web Browser(s)

Microsoft Internet Explorer 11 Microsoft Internet Explorer 10 Microsoft Internet Explorer 9 Microsoft Internet Explorer 8 Web Browser

Exceptions CCC ONE® Scheduling works best with Microsoft Internet Explorer 9 and 10.

DVD/CD Drive

Any high-quality drive(s) capable of reading DVD-ROM and CD-ROM standard (pressed) media. DVD Read 16x or faster of 4.7 GB media, CD Read 48x or faster of 700 MB media. (Recording capabilities are not required to install, update or run CCC applications, but could be useful as a backup solution.)

Mouse Any USB pointing device

PDF File Viewer Adobe Acrobat Reader 6.0.1 or later

Special Requirements CCC ONE® Workflow – Claims Management Scheduling

Dispatcher requirement only

Regional Settings Date and Time formats must be set to MM (not MMM) for month and HH (not hh) for hour (YYYY for year is permissible)

Arial and MS Sans Serif fonts must be installed.

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CCC ONE®

Workflow Adobe AIR 1.5.2 for Windows

CCC ONE®

Analytics Adobe Flash Player 9

CCC ONE® Scheduling

Mobile Interface

 PC: Chrome (version 38 or higher) or Firefox (version 33 or higher)

 Mobile device: Any modern browser that supports HTML5 (includes default browser for Android version 4.x or later, latest versions of Chrome and Firefox)  Apple iPhone: latest version of Safari, Chrome, and Firefox

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CCC Supplemental Applications: Technical Requirements

For the following applications:

 CCC ONE™ Workflow – Reinspection  CCC Desktop Client:

o Upload Manager

o Download Manager

Important!

1. Users who meet only minimum requirements may find it difficult or impossible to use future CCC

products or to upgrade to newer versions.

Processor Rec 3.0 GHz or faster single core -or- 1.8 GHz or faster multi core

Min 2.0 GHz single core -or- 1.2 GHz multi core

RAM Rec 2 GB or more

Min 2 GB or more

Hard Disk Drive

Rec 250 GB or larger Min 50 GB Disk Space requirements CCC ONE™ Workflow – Reinspection New Installation Total 200 MB Supported Operating System(s) and Service Packs

Microsoft Windows Vista 32-bit (See Operating System

Exceptions) SP1, SP2

Operating System Exceptions

CCC Desktop Client not compatible with Microsoft Windows Vista

Supported Web

Browser(s) Microsoft Internet Explorer 8

DVD/CD Drive

Any high-quality drive(s) capable of reading DVD-ROM and CD-ROM standard (pressed) media. DVD Read 16x or faster of 4.7 GB media, CD Read 48x or faster of 700 MB media. (Recording capabilities are not required to install, update or run CCC applications, but could be useful as a backup solution.)

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Internet Connection

Rec High-speed broadband. 3.0M down or faster / 768k up or faster

Min High-speed broadband. 768k down / 384k up

Mouse Any USB pointing device

Sound Card Windows-compatible sound card (For Help and Training only.)

Special Requirements CCC ONE™

Workflow – Reinspection

Microsoft .NET 1.1 Framework Adobe Reader 4.0.5 or later Microsoft XML 3 Service Pack 2 Microsoft XML 4 SP2

Upload Manager Microsoft .NET 1.1 Framework

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Unsupported Products

Important!

The following table includes CCC applications that have known issues with the corresponding product and are not supported by CCC. Refer to the appropriate section within this document for supported environment details.

Unsupported Products: Applies to:

ARM chips

Intel Atom chips CCC ONE

Windows 2000 Service Pack 3 All CCC Products

Windows CE (Pocket PC OS) All CCC Products

Linux Operating Systems All CCC Products

Unix Operating Systems All CCC Products

Macintosh Operating Systems including Virtual

CCC Technical Requirements. Updated: June 2016