We are pleased to announce updates to SelectPLUS®auto and personal umbrella new business processing. In certain
circumstances, SelectPLUS®will now automatically provide you with driver, vehicle and prior insurance information.
These changes are intended to help you save time, help your customers by reducing the documentation needed when quoting new business and help Selective obtain more accurate driver and prior insurance history. These changes will be introduced for all new auto and personal umbrella quotes started in SelectPLUS®on and after March 10, 2011.
External Data*
*Note that data received from LexisNexis® will vary depending on if the quote was initiated from a comparative rater or
was entered directly into SelectPLUS®. Only drivers found in the household not listed on the quote and the prior insurance history will be returned for new quotes started via a comparative rater (EZLynx® / PL Rating), or xSELerate®
(Transformation StationTM / TransactNow). This is because the driver and vehicle information was already provided on
the quote. For the purposes of this section, we are referring to these types of quotes as through Agency Integration (AI). See additional processing requirements in the “SelectPLUS® Processing – Auto Quotes initiated from a comparative rater (EZLynx® / PL Rating), or xSELerate® (Transformation StationTM / TransactNow) then moved to SelectPLUS®” section.
Effective with new quotes started on and after March 10, 2011, Selective will automatically obtain additional external data on auto and personal umbrella new business. We encourage you to verify this information with your customer. The external data we will obtain from LexisNexis® includes:
• Driver information – name, date of birth (for quotes through AI date of birth is not received), driver’s license number (for quotes through AI a full license number is not received)
o drivers include drivers in the household not listed on the Selective quote
• Vehicle information – year, make, model, vehicle identification number (no vehicle information is returned for quotes started through AI)
• Five year prior insurance history – prior carrier name, prior carrier policy number, expiration date of immediate prior insurance, length of time with immediate prior carrier, length of continuous coverage (regardless of prior carrier) lapse(s) in coverage, prior Bodily Injury limits, prior Property Damage limits (all prior insurance
information will be received for quotes started through AI)
Also, in instances where LexisNexis® either found no information or information was not available, the user would be able to process the new quote as they do today, by individually inputting the vehicle, driver and prior insurance history information.
In some instances this data will not be ordered. Requotes to MATRIXSM (an auto non-MATRIXSM to a MATRIXSM) and PUP
Create New Submission (started from an auto) will not have external data ordered.
Data Prefill “Must Dos”
We want you to be aware of a few important processing tips associated with the Data Prefill change:
• Confirm all received information – We encourage you to verify with your customer all the information received from LexisNexis®.
• Use the Data Prefill screen to pass the information to SelectPLUS® – With this change, we are introducing a “Data
Prefill” screen. Once you leave the Date Prefill screen, you will no longer be able to change the data on the screen. We encourage you to pass forward as much data as possible to the SelectPLUS® quote. The information
You may wish to print this document for future reference or share with your staff.
SelectPLUS® Processing – Auto Quotes Initiated Directly into SelectPLUS®
For auto quotes started directly in SelectPLUS®, all external data will automatically be ordered when the user moves
For quotes started in SelectPLUS®, the Data Prefill screen will include all the information returned from LexisNexis®. This
will include drivers, vehicles and policy (prior insurance) information. All of the information returned from LexisNexis® will be “checked” to automatically pass forward the information to the SelectPLUS® quote. If the user wishes to not
include some of the information on the SelectPLUS® quote, they will need to uncheck the check box in the “Add” column
for the information being excluded. If any driver or prior carrier information is not going to be passed to the SelectPLUS®
quote, then a reason will be required. The available reasons will be enabled in the drop down box associated with that specific information.
The last five characters of the license number are masked. When you move to the Driver screen the license number can be viewed in full. This will assist you in validating the license number prior to ordering the motor vehicle record. As we mentioned earlier, we encourage you to verify the driver’s license number with your customer.
If the user does not want either, one of the drivers or the prior insurance history to pass to the SelectPLUS® quote, they
should uncheck the box. The “Reason” drop down box will be enabled and the user will need to select from one of the available reasons. For drivers, if the user wants one of the drivers to be a Household member, then they should check the “Household Member” checkbox. Otherwise the driver will be passed to the quote as a driver.
Note that in some instances an additional driver is found, but a driver’s license is not available. Users will need to verify the driver’s license with the insured. After the user proceeds into the SelectPLUS® quote, the information on the Data
Prefill screen will only be available in view mode. This view only functionality will be the same for auto quotes processed directly into SelectPLUS®, auto quotes started from comparative raters or for personal umbrella quotes.
SelectPLUS® Processing – Auto Quotes Initiated from a Comparative Rater (EZLynx® / PL Rating), or xSELerate® (Transformation StationTM / Transact Now) then Moved to SelectPLUS®
For auto quotes initiated from a comparative rater (EZLynx® / PL Rating), or xSELerate® (Transformation StationTM /
TransactNow)then moved into SelectPLUS®, the additional driver and prior insurance information will automatically be
ordered when the user orders the CLUE Report. The vehicle information will not be ordered as the vehicle information was provided from the insured with the comparative rater input. When the user receives the CLUE report message, selecting either “OK” or “Continue” will bring the user to the Data Prefill screen. The Data Prefill screen will have mostly the same structure and capabilities as the Data Prefill screen for quotes that are processed directly into SelectPLUS®.
In instances where LexisNexis® finds a driver that was not on the initial quote, the driver will appear in the Data Prefill screen highlighted in yellow. If the user does not want to pass the newly found driver or prior insurance information to the SelectPLUS® quote, they will need to uncheck the check box and a reason will be required. After the user proceeds
into the SelectPLUS® quote, the information on the Data Prefill screen will only be available in view mode.
When an additional driver is found that is going to be added to the SelectPLUS® quote, the user will need to verify the
SelectPLUS® Processing – Personal Umbrella Quotes in SelectPLUS®
For personal umbrella quotes, once the user has completed the Insured and Loc tabs, SelectPLUS® will order the data
prefill information. The driver, vehicle and prior insurance information will be forward filled on the Policy, Limits/Cov and Underlying tabs in SelectPLUS®.
The Data Prefill screen will appear and function the same as it does for auto. If the user does not want to include one or more of the drivers or prior insurance information, a reason is required. The user would select the reason from one of the choices in the drop down box.
The user will be able to update or change the prior insurance information in the Prior Carrier Information section of the Policy tab. The fields and information here will be the same as that which is displayed for auto. The user can also view either the Data Prefill screen or the Current Carrier report from the links in the Prior Carrier Information section.
The driver and vehicle information passed from the Data Prefill screen will appear in the Vehicle and Driver summaries on the Auto report screen. Like the auto process, users will need to verify the driver date of birth and license number.
Please contact your Personal Lines Territory Manager or Underwriter at 800-777-9656 with any questions you may have. If you are a Service Center agent, please call 866-513-4395.
