The Value of SAP Solution Manager 7.1!
SAP AG
SAP SOLUTION MANAGER
MAPS ALL FUNCTIONS NEEDED
RUN BETTER
30%
FUTURE SAVINGS IN
IMPLEMENTATION PROJECTS
30%
TOTAL
COST OF OWNERSHIP
CUT BY MORE THAN
SAP Solution Manager Overview
SAP Solution Manager is the single source of truth for deriving maximum value from your SAP investments and your support engagement. To fulfil this goal, SAP Solution Manager is constantly being further developed. It is the hub for all management activities, and the central information resource for all aspects of your IT solution lifecycle.
Business continuity
Reduce very high incidents
Decrease change related outages
Increase system performance
Time to market
Deliver faster from requirement to deployment
Reduce test phase duration
Manage custom code
Efficiency
More projects with the same staff
Reduced test effort
Compliance
Improve audit ratings
Solution documentation as a “single source of the truth” Build and Test Design Deploy Operate Optimize Require-ments
Requirements and Design
Fast Business Process Redocumentation Full IT Project and Resource Management
Require-ments Build and Test Design Deploy Operate Optimize
Many customers struggle with solution documentation
Take advantage of fast business process redocumentation
Solution Documentation is the Prerequisite for High Value
Scenarios in SAP Solution Manager
DEV TST PRD TST DEV PRD SAP CRM Non-SAP business apps SAP ERP Infrastructure
Get the most out of SAP
Solution Manager by adopting high value scenarios
Efficient IT Project and Resource Management
IT project and resource management in SAP Solution Manager
Ensures full cost control, through integration into SAP ERP Finance and Controlling
Gives full transparency of all project phases, through integration into the implementation and transport management processes of SAP Solution Manager
Offers access for your entire IT staff, without additional charges, covered by your SAP Enterprise Support
engagement
Is delivered fully installed and configured, requiring zero implementation effort
SAP Solution Manager
IT project and resource management reduces the cost and effort of your project management and administration to a minimum
SAP PPM
SAP ERP
Flexible project structure
Gantt Chart – One click view
IT Project Management
Highlights
Flexible project structure for easy project
handling
Gantt Chart update by one click
Projects templates
•
Jump-start the project
•
Ensure one methodology for project execution
Project snapshots for trend analyses
Project simulations for risk mitigation
SAP ERP integration for cost control
Role-based resource management
Resource Management
Highlights
Role-based resource management for easy
resource pre-planning
Resource staffing and responsibilities on project
structure level ensure
•
High transparency
•
Easy work distribution
Resource staffing and responsibilities on task
level ensure integrated
•
Time feedback
•
Work progress confirmation across all
employee activities
Assign resources to specific tasks Search for resources Staff resources on rolesAssign task to role Define role
2 DAYS
600 BUSINESS
PROCESS STEPS
DOCUMENTED IN JUST
RUN BETTER
REDUCTION OF
TEST-PREPARATION
EFFORT
90%
PREPARATION
TASKS FOR UPGRADE
COMPLETED
Build and Test
SAP Test Management Services
Require-ments Build and Test Design Deploy Operate Optimize
Optimized Testing with SAP Solution Manager
Testing is a necessary evil. It usually is expensive and time-consuming.
SAP Solution Manager supports you in optimizing your testing
activities.
Test Management
End-to-end testing of SAP-centric solutions
SAP Strategy for Test Management
SAP Solution Manager acts as central solution to manage change events and E2E Integration Testing Superior functionality from change impact analysis,
test scope optimization, manual /automated functional and performance test to reporting and sogn-offs
Integration of Partner applications Customer Pain Points
• Regression and acceptance tests in heterogeneous system landscapes
• Software updates affecting mission-critical business processes
• Test system setup and test data provisioning
• High test effort to perform required functional and performance tests
1
2
3
4
Test Scope Identification Type of Change
Business Blueprint
Test Planning
Test System Setup Test Execution
Change Deployment Change Impact Analysis
SAP Solution Update New SAP
Typical Customer Questions
Test Center Lead
Change Manager
Test Manager
What can we do to accelerate our development and
maintenance projects? How can I get more transparency
for planned SAP SP and EHP deployments!
Which mission critical business processes do we need to
test after software changes?
What are modern approaches to accelerate test execution?
How can we best automate regression testing?
How can we increase the efficiency of our testers for
manual testing?
Business Blueprint
New capability with SAP Solution Manager 7.1 SP11 / SAP Note for SP10 (planned)
Customer benefits
Fast start to create Business Blueprint
as starting point for Test Management
SAP customers can automatically
generate a Process Step Library
including process steps with transaction
codes and reports
Generation based on usage statistics of
customer PRD systems
Process Steps includes SAP as well as
custom-developed transactions and
reports
Business Process Change Analyzer (BPCA)
Customer benefits
Identification of critical business
processes affected by planned change
events
Support for customer’s change
committee to decide on SPs, EhPs or
Custom triggered changes for SAP
production systems
Test Scope Optimization: identification
of test scope with significant potential
for test scope reduction
Scope and Effort Analyzer (SEA)
New application with SAP Solution Manager 7.1 SP11
Customer benefits
Early upgrade information before
deployment of SAP SP / EHP
No additional usage or license costs for
customers with SAP Enterprise Support
contract
Dashboards showing calculated efforts
for required ABAP code adjustments
and regression tests
Detailed analysis to enable project
preparation for Development / Test
Managers
Manual Testing of E2E Business Processes
with SAP Solution Manager 7.1
Customer benefits
Efficient setup of test cases for
manual testing
Easy communication of test
information between test
coordinator and manual testers
Integration of test data for fast
test execution
Integration of incident
management for convinient
Test Automation Framework
with SAP Solution Manager 7.1
Customer benefits
SAP customers can choose the tool they
want to use for test automation from SAP
as well as certified partners
Business Analysts or Test Engineers can
build automated functional tests without
technical detail know-how
One integrated environment provided by
SAP Solution Manager to manage all tasks
to build, run and analyze test automation
Test Design
Test Execution
Test Result Analysis
Accelerated Repair
Component Based Test Automation (CBTA)
with SAP Solution Manager 7.1
Customer benefits
User-friendly and robust test automation
application from SAP for SAP
Supports all important SAP user-interface
technologies
Very easy to use and thus suitable to
create automated test cases by Business
Analysts with further refinement by test
engineers
No additional license fees for SAP
customers with SAP Enterprise Support
Business Analyst
Execution of business transaction
CBTA Test Script and components
Quotation Sales Order Delivery Business
Build and Test
Custom Code Management
Require-ments Build and Test Design Deploy Operate Optimize
Custom Code Inhibits Innovation
Steps to improved custom code management
Step 2:
Reduce custom code
Step 3:
Always Avoid custom code Step 1:
Assess custom code
One Time Invest
How much custom code is used? Who owns custom
code?
Retire unused code Bring used custom
code back to standard whereever
possible Avoid …
Each change may impact custom code
Each custom code also requires maintenance
Each custom code may already be in SAP standard Custom code inhibits innovation because
3 Steps to Improve Custom Code
SAP Solution Manager Improves Custom Code Management
Step 2:
Reduce custom code
Step 3:
Always Avoid custom code Step 1:
Assess custom code
One Time Invest
How much custom code is used? Who owns custom
code?
Retire unused code Bring used custom
code back to standard whereever
possible
Avoid …
Release Release Release
How to check usage?
Activate procedure logging (UPL)
How to define owner?
Custom code life cycle management (CCLM)
How to retire and bring back to
standard? Custom
code management leveraging Clone
Finder, Code Inspector and Enhancement Framework
How to avoid? Gap management with Innovation Control Center How to build acc. to SAP standards? Custom code
Build and Test
Two SAP Value Releases per Year
Require-ments Build and Test Design Deploy Operate Optimize
Different paces of responsiveness to lines of business
SAP Standard
Solution
Innovation and Differentiation BusinessProcess Improvement
Tangible Results with
Agile Software Engineering in
< 4 weeks
Ability to react within
< 7 days
Customer Decision:
Fast-Track or Foundation?
Twice a Year
Business RequirementsRUN
Fast Track
The Big Picture
Prototype
Pilot
Deploy
Value Prediction Pilot Value Realization
Corporate Value Realization
Measure
Learn
Business Strategy
Business Acceptance Pilot GoLive Corp GoLive
Informed Decision Process
Based on IT Risk and Business Value
Decision Criteria are available in
You may not be able to go into fast track if:
You have major impact on mission-critical business processes
Additional hardware or licenses are required
User interfaces are changed so that training is required
Interfaces are changedBased on your assessment of the decision criteria you
choose your
development track
.
Example: Decision Criterion
Change Impact Analysis at an Early Stage
Ideation Build Validation Deploy
Risk Evaluation Request for Change Change Impact Analysis Identification of Top 10 dev objects
Result
Transparency about impacted business processes
Side effects on business processes are known as basis for go decision Objects tobe changed
Process: Sales
Step: Quotation Step: Sales Order
Scenario Financials Scenario Outbound
Step: Delivery Step: Goods Issue Process: Logistics Execution
Business &IT Requirements
Impact Analysis
Requirement to Release - Process Overview
Business IT Factory
Greenfield
Brownfield
Model Company 1 Scoping Business & IT Requirement IT Solution 1 Staging Business & IT Requirement Fast Track Change Foundation Change Request for Change Request for Change Change Change IT Solution 2+
Benefit:You can re-use parts of a model company into your existing IT solution.
+
Model Company 2
Pace Classification
Project 2
Consistency Guaranteed for the RUN Phase
With Retrofit and Downgrade Protection on SAP Solution Manager
Fast Track
Development Validation Pre-Production Production
Foundation Development Test SAP Standard Differentiation Innovation Business Process Improvement
Dual landscapes cater to the needs of your business:
Fast-paced differentiation and innovation
bundled with
instant, high-quality support.
Retrofit
Project 1
Version 1
Latest SAP Innovation Always as a Basis for Foundation Releases
1 Year
Foundation Release 2 6 months 1-4 weeks (Fast Track release) On request 1.1 1.2 1.3 1.4 1.5 1.6 2.1 2.2 2.3 2.4 2.5 2.6 Foundation Release 1 6 months 6 months (Foundation release) SAP Standard Differentiation Innovation Business Process ImprovementMaking Downtime a Non-event for the Business
Today, downtime is still inevitable.
Traditional: Near Zero Downtime(Clone-based approach)
Reduce downtime by performing activities on a parallel clone system ($$$)
Service-based
Available for all releases >= 4.6c
Business Solution old release Business Solution new release
Clone system required
Business View IT View
Business Solution available
Near Zero Downtime with SUM works now out-of the box. No additional investment needed
Business Solution old release Business Solution new release
Business View IT View
Business Solution available
Today: Near Zero Downtime with Software Update Manager (SUM)
Standard tool
No service required
No parallel clone system required
Towards no more Downtime for the Business
SAP eliminates the complete business impact of software updates
Tomorrow: True Zero Downtime
All software update activities are performed in uptime
No parallel clone system required
Currently in proof of concept with few SAP MaxAttention customers
Can only work for new releases (NW 7.40+)
True Zero Downtime implies that SAP development follows specific code rules. The same applies to custom code.
Business Solution old release Business Solution new release
Business View IT View
Build and Test
Change Management Require-ments Build and Test Design Deploy Operate OptimizeApproval Management Transparency & Traceability Ensure System Consistency
SAP Solution Manager: SAP’s Central Change Control Management Tool
Change
Contr
ol
M
anagement
ERP
SCM
Java
.NET
…
PI
BW
Portal
Central Transport ManagementSupporting all technologies:
SAP and non-SAP (non-ABAP)
Integration on
transport level
OF TIME SAVED IN
TEST MANAGEMENT
50%
RUN BETTER
50%
DOWNTIME REDUCED
BY MORE THAN
IN CHANGE APPROVAL TIMES
REDUCTION
Application Incident
Management
Service Desk Require-ments Build and Test Design Deploy Operate OptimizeSAP Solution Manager 7.1 Verified for ITIL® Service Lifecycle
SAP SAP & non SAP
SAP Solution Manager 7.0
Business Process Mgmt. & Application Management IT Infrastructure
& SAP Solution Manager 7.1 is the only
fully verified ITIL tool in the world
Externally verified in all ITIL Service lifecycle phases
Best practice configuration available for ITSM processes
SAP Solution Manager SAP ERP Financial Management SA P IT In fra str ucture Mgmt.
SAP Solution Manager as the Central ITIL platform
System Landscape for Integrated Service Management
IT Service Management Core (pre-configured)
Event Management Availability Management
Capacity Management
Service Level Management Release & Deployment Management
Service Portfolio Management
Service Catalog Management IT Service Continuity Mgmt.
Problem Management Change Management Incident Management
Request Fulfillment
SAVED IN INCIDENT
MANAGEMENT
20%
RUN BETTER
I
20%
PRODUCTIVITY
INCREASED BY
MESSAGE PROCESS
TIME IMPROVEMENT
85%
Operations
Monitoring and Alerting Infrastructure Business Process Analytics
Require-ments Build and Test Design Deploy Operate Optimize
Get a Unified View of Your Entire IT Landscape
One solution to monitor your business processes and underlying solution landscape
SAP CRM
Non-SAP business apps
Infrastructure SAP ERP
Seamless integration of infrastructure data in SAP Solution Manager with SAP Infrastructure Management Openness to third-party
products through certified interfaces
Real-time alerts regarding the status of systems and business processes
SAP Solution Manager reduces manual monitoring effort, making your monitoring proactive instead of reactive
Run SAP like a Factory
Solution layers monitored with SAP Solution Manager
Solutions
Business Processes
Business Process Steps
End-User Scenarios
Interfaces & Jobs
Products & Applications
Systems & Scenarios
Databases & Operating Systems
Physical & Virtual Hosts
Printers
Disks & Storage
Network Devices
Business
Process
Operations
Application
Operations
IT Infrastructure
Operations
Business Process Layer Application Layer IT Infrastructure LayerMonitoring and Alerting Infrastructure
Coverage and advantages
Monitor Alert
Cover your complete solution
System, DBMS, and host monitoring
Connection monitoring
Process integration monitoring
Avoid alert flooding
Unified alert inbox as central point of control for your entire solution
Minimized monitoring efforts with automated and alert-based
monitoring, 24x7
Take action
Accelerate issue resolution
Drill down option to find the root cause and fix the issue Guided solution process via
guided procedures
Business Process Operations and Application Operations
Business
IT
Operations Control Center / Dashboards
Business Process Analytics
Detect Problem
BP KPI & Data Consistency
Monitoring
System, Database & Host Monitoring End User Experience
Monitoring Interfaces & PI
Monitoring
Job & BI Monitoring Alert and Event Management Incident and Problem Management Visualize Problem Guided Procedures IT Task Management Root Cause Analysis Resolve Problem Exception Management Business Process Improvement
Fastest way to provide value to business 4 8 9 1 6 5 IT turns figures into value
New Business Process Analytics in SAP Solution Manager 7.1
In SAP Solution Manager 7.1, the larger and more flexible scope selection means you can analyze by many KPIs such as date, solution,
system, and over 800 out-of-the-box key business figures Value in EUR Credit Memo Reason Top Customers 0 50000 100000 150000 200000 250000 300000 350000 400000 450000
Bline Hardy Ratazo Watan
SAP Solution Manager 7.1 provides business metrics that answer business questions like: How many credit memos were issued to which customers, for what reasons, at what cost?
Poor Quality
Incorrect Product Delivery Incorrect Pricing
Damaged in Transit
Powerful and Flexible Reporting Adds Real Business Value!
Start with a limited number of KPIs and obtain value immediately, e.g. KPI “Credit Memos Created”
SAP Business Process Analytics
– New iOS app for iPad
Improve your business processes, anywhere and anytime
Designed for
Business process owners, managers (business)
Application or module owners (IT)
Scope
Get a quick overview of critical KPIs and see at
one glance how they evolve
Analyze data with a few taps to find the root cause
of issues
Take action immediately from the mobile device
Operating system
CODING-PERFORMANCE
AND STABILITY
IMPROVEMENT
50%
RUN BETTER
80%
SYSTEM-MONITORING
TIME DECREASED BY
FASTER
ROOT CAUSES IDENTIFIED
Optimize Usage with
Dashboards
Require-ments Build and Test Design Deploy Operate OptimizeCentrally Control Your KPIs with Management Dashboards
Management dashboards in SAP Solution Manager
•
Display the current status and major issues of your IT department•
Enable you to identify and correct negative trends•
Support you in taking informed decisions•
Provide a superior user experience through easy-to-use, intuitive user interfacesTarget group: IT Managers
Management dashboards in SAP Solution Manager reduce system administration efforts and improve operational productivity
Different Dashboards for Different Objectives and Strategies
Execution • Align IT strategies and organizational goals
• Make more informed decisions
Control • Measure efficiencies and inefficiencies
• Identify and correct negative trends
Transparency • Gain instant visibility of all solutions
• Visually present performance measures
Different Dashboards for Different Objectives and Strategies
Strategic Dashboard • Link KPIs to explicitly defined goals
• Connect IT measurements to business strategy
• Example: Improve IT efficiency by 20% by the next 12 months
Governance Dashboard • Perform trend analyses and make tactical decisions
• Ensure avoidance of alerts for next month
• Example: Display % of SLAs failed per period
Operational Dashboard • Obtain a snapshot of current KPI values
• Pro-actively correct errors by taking immediate action and decisions
• Use as access point to Control Centers offering links to detailed reports and tools
• Example: Display solution availability
Example: Operational Dashboard
Easy-to-use, intuitive user interfaces
A state-of-the art interface provides access to customer-tailored information in near real-time
Management Dashboard
Executive Score Card
The Executive Score Card package enables IT departments to demonstrate the value of their services to their customers
SAP Solution Manager Mobile
Apps
To Run Better Is to Run Mobile
Mobilize your workforce with SAP Solution Manager 7.1 mobile apps
SAP Solution Manager 7.1 Mobile Apps
•
Give users a superior user experience through state-of-the-art user interfaces•
Deliver the data needed for successful application lifecycle management in a contextually relevant manner•
For the right people•
At the right time•
At the right location•
Enable end users to take immediate action based on the informationSAP Solution Manager Mobile Apps and required infrastructure are included in SAP Enterprise Support
Available SAP Solution Manager 7.1 Mobile Apps
IT Incident Management Role: All employees
Benefit: Increase productivity through a fast and accurate creation of
incidents at the time and place they are identified
Minimum required operating system: iOS 6, Android 4.1
End-User Experience & System Monitoring Role: IT administrators
Benefit: Minimize the initial response time for corrective measures,
reduce the risk of a system outage, and increase end-user satisfaction
Minimum required operating system: iOS 5.0.1, Android 2.2 (depending on the device, a higher OS version may be required)
Available SAP Solution Manager 7.1 Mobile Apps
IT Change Approval
Role:
Change managersBenefit: Speed up your change approval and transportation workflow
and accelerate innovation
Minimum required operating system: iOS 6, Android 4.1
SAP Job Schedule Monitor
Role: Any member of the business process operations or technical operations team
Benefit: Ensure a high level of business continuity through real-time information about critical jobs and job chains
Minimum required operating system iOS 5.0, Android phone and tablet 4.0
Available SAP Solution Manager 7.1 Mobile Apps
Business Process Analytics
Role: Business process owners, managers (business), application or module owners (IT)
Benefit: Identify improvement potential through intuitive graphical analysis of selected KPIs, and take immediate action
Minimum required operating system: iOS 5.0
SAP Solution Manager Management Dashboards Role: IT managers
Benefit:
Improve operational productivity and reduce total cost of ownership through control of self-defined KPIs
Control Centers
Two
value releases per year
Two
FTE control operations
Innovation Control Center Operation Control Center
Right Course
Top Floor
Run SAP Like a Factory
StandardOperating Procedures
Build SAP Like a Factory
Shop FloorInnovation Control Center and Operation Control Center
with premium access to Mission Control Center
Innovation Control Center
Build SAP like a factory Reduce implementation cost Reduce time to value
Smoothen transition to operations Avoid unnecessary modifications
Mission Control Center
Enhanced Back Office
Direct access to unmatched
expertise from SAP and ecosystem Fast issue resolution
Operations Control Center
Run SAP like a factory Improve business continuity Higher degree of automation Better business performance Reduce total cost of operations
Customer
SAP SAP Solution Manager
Innovation Control Center
Technical Quality Manager
• Provides full-time support
• Manages functional gap process and quality gates • Manages issues
Provides the results of the Zero Modification Service, which
Evaluates each SAP functional request that requires
development
Is the foundation for functional blueprint sign-off
Blueprint Analyzer
Issue Dashboard Integration Validator Provides the status of Integration
Validation, which
Takes care of customer-specific integrations
Ensures the solution is ready for go-live
Manages the handover to the SAP Operations Control Center.
Visualizes upcoming quality gates
Integrates SAP Mission Control Center for expert support.
.
Displays the status of
collaboration on critical topics. Includes
Top issues
Customer messages at SAP.
Output: Four possible outcomes
Can be implemented/configured with SAP standard functionality
Local business requirement to be developed as baseline configuration
Gap within SAP standard; will be developed by SAP Custom-specific requirement
Manage Gaps with Blueprint Analyzer and Zero Modification Service
Blueprint
When: Before or at start of blueprinting phase
Validate requirements
Check for critical gaps
Align with CoE and SAP Development if needed Validate functional gaps
Report back outcome of functional gap validation Receive outcome and validate results
Project Organization One Service Architect SAP MCC Engineers On-site Remote
Receive list of critical / perceived gaps Report perceived gaps
Create gap description Transfer to MCC
Blueprint Realization Testing
Cutover preparation and start of production
Ensure Operational Readiness with Integration Validation
Joint Governance via ICC
Consolidated reporting and issue management
Defined communication and escalation paths
When: During the whole implementation phase
Delivery: Project-based Validation
During the whole project by SAP support engineers within work streams Short iteration cycles during each work stream
Systematic measurement of key performance indicators (KPIs)
Example: Exception Management
IV Lead
Trace and Code Analysis
Enhance Exception Handling
Instrument and Connect to SAP Solution Manager
Workstream Lead (SAP)
RUN BETTER
30%
MAINTENANCE-EFFORT
REDUCTION
30%
NUMBER OF
CORRECTION TRANSPORTS
REDUCED BY
EFFICIENCY
OF TRANSACTIONS
IMPROVED BY
50%
Operations Control Center
Detect problems in the core business processes before the business is impacted
Display serious exceptions immediately in the Exception Management Cockpit
Get transparency of the
response times that business users are experiencing
Ensure a high level of stability through central monitoring of all important IT landscape components
Status of Core Business Processes
The Operations Control Center provides an easy-to-use, central tool set, and guides you through standardized administration processes
Use a central point of control for your entire solution
Keep monitoring efforts to a minimum with automated and alert-based monitoring, 24x7
Automatically react to alerts via guided procedures
Status of Technical Components
Alert Inbox End user experience
SAP Solution Manager 7.1
supports SAP HANA
SAP HANA SAP ERP BW on HANA SAP CRM Warehouse SAP EP Portal HANA Studio Sybase Unwired Plattform SAP SRM SAP Business Client
SAP HANA as Part of the Customer Solution
SAP Solution Manager supports your entire solution (including SAP HANA and systems on SAP HANA)
Support for SAP HANA and systems on SAP HANA includes, e.g.
• Integration into the monitoring and alerting infrastructure
• Root-cause analysis
• Knowledge transfer through guided procedures
Upskill Your Staff on the Job While Operating SAP HANA
SAP Solution Manager
•
Provides you with a unique knowledge base to operate your SAP HANA database•
Fully integrates SAP HANA into the complete monitoring and alerting infrastructure for administrators•
Delivers relevant information derived from the interaction between your ICC and OCC, and SAP´s MCC•
Guides you through the resolution process if issues occur•
Connects you to expert support if requiredGuided Procedures 1 Event (with description*) Knowledge Articles (Notes, KBAs, Wiki) 2 3 4 5 Expert Support
Operations Control
Fundamentals Training and Training on the Job while operating SAP HANA
Threshold value exceeded!
1. Utilize established SAP
Solution Manager functions
2. Knowledge Articles explain
how to handle exceptions
3. Notifications lead to Guided
Procedures that document the individual steps
Daily/weekly/monthly HANA Database Administration tasks
Handling of HANA Database Alerts
4. … and provide access to
required activities
1
3
4 2
Guided Procedures for Monitoring and Administration Activities
Guided procedures for regular manual checks and administration tasks for BW, SLT, and SAP HANA Accessible from technical administration
work center – guided procedure browser
End-to-End (E2E) Root Cause Analysis for SAP HANA
E2E Workload Analysis E2E Change Analysis
E2E Exception Analysis E2E Trace Analysis
System, Host & Database Analysis
Deployment Best Practice for SAP HANA
Comprehensive suite of best practices on implementing and operating SAP HANA
Transition
Migration versus Green Field
Rapid Prototyping
One-Step Migration
In-Memory Optimized Functions
Custom Code Optimization
Data Model Optimization
Data Volume Management
Supportability Setup
Operations
RunSAP like a factory
E2E Monitoring & Guided Procedures
E2E Performance Expert Analysis
SAP HANA Administration:
Change Control Management
SAP HANA Security
Fundamentals
HANA Technology
Data Marts, Data Warehouse & Big Data
SAP Business Suite powered by SAP HANA
SAP HANA Supportability and Operational Tools
Architecture Sizing Technical Infrastructure Non-Productive System Landscape Data Provisioning User Experience Development
Expert Guidance - Meet the expert sessions & Expert Guided Implementations
The Strategic Direction of
SAP Solution Manager
Pragmatic Business Process Management
Business value through SAP Cloud adoption
A New, Business-Balanced SAP Solution Manager
Today, SAP Solution Manager focuses on operations and
on IT
SAP Solution Manager 7.2 adds implementation and
business focus
Highlights of the new release:
• Pragmatic Business Process Management
• Business value through SAP Cloud adoption
• More SAP Solution Manager value through in-memory technology
Business
BPM HANA Cloud
IT
SAP Solution Manager 7.1
SAP Solution Manager 7.2
Pragmatic Business Process
Management
SAP Solution Manager
Process Management Capabilities
Target Operating Model (for Business) IT Build Model IT Run Model P u b lis h Business Portal Design Implement
Model Companies and RDS
Operations
Publish & Enhance SAP PowerDesigner
SAP Solution Manager 7.1
Communicate
Partner Tools e.g. ARIS, Signavio Partner Tools
e.g. IBIS
Optimize
Business Model
SAP Solution Manager
Process Management Capabilities
Target Operating Model (for Business) IT Build Model IT Run Model P u b lis h Business Portal
Design Implement Operations
Publish & Enhance
Partner Tools e.g. Signavio
SAP Solution Manager 7.2
Partner Tools
Power Designer
SAP Solution Manager 7.1
Communicate
Partner Tools e.g. ARIS, Signavio Partner Tools
e.g. IBIS Power Designer Optimize Business Model Publish
New and Simplified Business User Experience
• State-of-the-art graphical business process modeling
• System-agnostic process modeling
• Business-case-driven value prediction
• Business-role-based, intuitive UIs
• Business requirements management
• Model industry solutions (preconfigured process flows)
Yes, Processes Have More Than Three Levels!
Seamless integration of business and IT views
No data outside SAP Solution Manager
Role-specific views
Continuous refinement of process models
More than 3 business process levels
SAP Solution Manager 7.2 delivers an environment which adapts itself to customer modeling standards and gets rid off the artificial three-tier limitation.
Openness for other modeling tool vendors
SAP Solution Manager 7.2 allows customers to plug their
preferred modeling tools into SAP Solution Manager via an open bi-directional interface that must be supported by the vendor
In a Nutshell
Pragmatic business process management in SAP Solution Manager 7.2
Plan Build Run Value Recognition Benchmarking Application usage verification Assessment of process efficiency Business Strategy Value Prediction Model industry solution Fit/Gap Requirements Implement, Change, Test Business View Line of Business Process Owner Solution Architect IT Factory IT View Operations Control Center Innovations Control Center
Business value through SAP
Cloud adoption
How SAP Solution Manager Manages the SAP Cloud
Register your SAP cloud services in
SAP Solution Manager to utilize:
• Solution Documentation
• Business Process Management
• Test Management
• Change Management
• IT Service Management
• Performance & Availability Management
• Maintenance Management
• Exception Management
• Interface Management
• Data Consistency Management
Customer On-Premises Landscape
SAP Cloud BW CRM ERP PI SRM ERP Cloud Integration
V
P
N
Monitoring of Solutions in SAP Public Cloud
SAP Solution Manager 7.1 SP12 already supports monitoring of hybrid solutions today
Performance and Availability Management
Based on recorded end user scenarios
Integration Monitoring
Tracking of end-to-end message flow handled by SAP PI
Exception Management
Retrieve exceptions from cloud-based integration platforms
Data Consistency Management
Check data consistency via cross-database comparison (XML files)
On Premises
BW CRM ERP
Public Cloud
Setup of SAP based Cloud Services
Ease the connection to cloud services in SAP Solution Manager
Provide a streamlined user interface to
simplify the setup and configuration of
Cloud services in SAP Solution Manager
Model cloud services in LMDB
Create logical ports
Register cloud services
Interface and Connection Monitoring
Improve Monitoring of Cloud and On-Premises Integration
E-Mail-to-event converter
Transform e-mail notifications into
monitoring events
Remote SFTP Server Access
Monitor file-based interfaces via SFTP
Servers
Support additional cloud scenarios
SAP Cloud for Customers
Enhanced support for SAP HCM and
SuccessFactors integration
Alert Inbox Exception Management
Email Inbox
Customer
Interface & Connection Management
Align Maintenance Activities of Cloud Provider with Your
On-Premise Maintenance Events
Work Mode Management and IT Calendar to
harmonize planning and avoid conflicts
Enter planned activities to align your plans
with the cloud provider
Work Mode Management allows planning and maintenance of Work Modes for Technical Components
IT Calendar provides an overview of the planned IT events for selected times intervals and technical components
Looking Forward to a Bright Future with SAP ONE Support Program
SAP ONE Support…
makes it easier for you to manage a hybrid
environment with a holistic customer support
experience.
lets you navigate your journey to the cloud more easily – secure in the
knowledge that SAP is behind you with the
offerings and services you need to succeed.
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Cloud and
BR/Ch.
More SAP Solution Manager value
through in-memory technology
Extended Usage Rights
Good News for All SAP Support Customers:
All customers with a valid SAP maintenance agreement can use SAP HANA as database for SAP Solution Manager. There is no additional SAP HANA licensing required 1).
SAP Solution Manager 7.2 is the first release which leverages SAP HANA.
This extension of usage rights is especially valuable for customers who are
– SAP HANA only
– paying maintenance for their SAP Solution Manager DB
The adoption of SAP HANA for SAP Solution Manager follows all SAP HANA transition standards
Further information: http://support.sap.com/usagerights --> Usage Rights
SAP Solution Manager on HANA Cloud Platform
Future architecture
Slimmest SAP Solution Manager ever!
No data replication, no ETL jobs, no duplication of data, BI gone Up to 70% savings in running SAP Solution Manager!
Ultimate User Experience
• Fiori only! Casual users love it!
Run SAP Business Suite and
SAP Solution Manager on HANA
• IT decisions on actual facts with higher precision
• Real-Time planning
applications!
Built-in Enterprise Data Warehouse
SAP HANA
New Planning and Reporting Applications
HANA native ECC CRM SCM Non-SAP HANA Live
Fiori User Experience
☁
Agenda •• Usability Tests: 4 x 40 MinutenSAP Solution Manager – Business Requirem.
Expert Guided Implementation
SAP Solution Manager Roadmap Service
The SAP Solution Manager Roadmap service is available within the SAP Enterprise Support and SAP Product Support for Large Enterprises offerings
The service delivery is independent of your current SAP Solution Manager release
Target Group
Groups responsible for managing your business applications throughout the entire lifecycle (Plan, Build, Run)
Expert-guided
implementation is a new, optimized, short-term service to configure basic scenarios without long-term, in-house consulting
Customer readiness
At least some of the participants should know
how implementation and change projects are executed,
how basis support is done,
how business process operations are organized at your site. A general overview of these processes is sufficient.
Technical prerequisites
The SAP expert will use the information gained during the interview to provide recommendations how to enhance the usage of SAP Solution Manager.
The focus is on proposals that provide value and require little implementation efforts.
Participants will explain to the SAP expert how the individual processes are executed currently at your site. An SAP expert provides a high-level overview of the processes supported by SAP Solution Manager
Empowering Web session, 1-2 h.
Recommendations during the interview
Training, practical experience, remote consulting
Interview ~ 3 h. on the same day Customer requirements
RUN BETTER
BY
40%
PROJECT
COSTS REDUCED
“The proposed and received application lifecycle management roadmap service via SAP
MaxAttention has made us aware of nearly all possibilities leveraging SAP Solution Manager 7.1. As one example, the given report and it’s roadmap allows us to start quickly with our solution
documentation project. Thus, the usual project cost could be cut off by 40% in comparison to similar ones. Those kinds of support deliverables make the whole SAP engagement sustainable, as it lowers our total cost of operations. Thanks to SAP MaxAttention, we not only save costs,
but also our projects run smoothly.”
Detlev Albrecht
Basis Lead
SAP Enterprise Support Academy
How to Get Ready for Successful End-to-End Solution Operations
Expert-Guided Implementation
Meet the Expert sessions
Accelerated Innovation Enablement
QuickIQs
Guided Self Services
Best Practices
Technical set-up Process Strategy Process Implementation & Operation
The SAP Enterprise Support Academy provides specially tailored expert content
which helps you get the most out of your SAP Solution Manager installation
Expert Guided Implementation for SAP Solution Manager 7.1
Book Expert Guided Implementations
RUN BETTER
USD 10,000
SAVED IN TRAINING COSTS
“Collaborating with the SAP Enterprise Support Advisory, we had developed a proactive
service engagement plan for the calendar year. We prioritized our two key application lifecycle management focus areas and built a bundled services roadmap to help us achieve our goals of implementing business process operations and data volume management.
One significant roadmap element was the SAP Enterprise Support academy's expert guided-implementation session. By building a quarterly roadmap and utilizing these sessions, we saved upwards of USD 10,000 in potential training and outside costs."
Dave Pekol
Senior Manager IT, System Services ACH Food Co, United States
Further Information
SAP Public Web
Service Marketplace (SMP): support.sap.com/solutionmanager
SAP Developer Network (SDN): sdn.sap.com/irj/sdn/alm
Books
SAP Solution Manager 7.1
http://www.sap-press.de
Expert Guided Implementations
support.sap.com/esacademy
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