INFORMATION INFRASTRUCTURE FORUM, ISTANBUL
Remote Managed Infrastructure Services
Agenda
Current industry situation
Infrastructure services needs and challenges
How IBM Server Managed Services-remote managed
infrastructure services (RMIS) addresses your needs and challenges RMIS—services and service packages
Today’s fast-paced, global business climate presents unique
IT challenges.
Many organizations have
heterogeneous, cobbled-together server environments because of … Lack of time to architect and plan
IT infrastructure growth
IT Market Challenges
Mid-Market
• Limited IT Resources compared to Enterprise customers
• Hiring and retaining of skilled IT personnel
• 24 x 7 x 365 consistent IT service availability and quality performance
Enterprise Market
• IT Organizational silos to support complex composite applications across IT domains
• IT Demand exceeding IT management capacity
• Multiple Vendor management
Managed services from multiple service providers often result in
increased IT complexity.
Today, turning to managed services for assistance … Requires a number of different solution providers
to attain a full suite of services.
Leads to complexity as a result of the multiple contracts and relationships you need to manage.
“Enterprises want more of their services managed,
but successful implementation requires too many providers …
Managed services can become a hassle, instead of a relief.” 1
IBM Server Managed Services – remote managed infrastructure
offers scalable, configurable, cost-effective services to help
manage your server environment.
IBM provides, as single vendor for multiple managed services, pre-built, scalable, modular service packages designed to:
Address your business needs for IT efficiency.
Automate and provide simpler solutions.
Speed implementation to support faster return on investment.
Facilitate higher information
infrastructure availability through monitoring, reporting and tools.
IBM remote monitoring, management and reporting helps
optimize your information infrastructure availability.
Our remote managed infrastructure helps improve your overall system availability and information access because it:
Provides monitoring and
management tools that help to quickly identify and resolve any incidents and problems.
Supports leading vendors’ high availability products to optimize your IT and information
infrastructure.
Offers backup and restore services leveraging major
vendor technologies to facilitate recovery scenarios.
Remote managed infrastructure services from IBM: Supported high-availability tools
Sun Cluster or
Veritas Cluster Server (VCS)
Sun
Cluster Services
Microsoft®
Linux-High Availability (HA) or Red Hat Cluster Suite
Linux®
We deliver remote managed infrastructure service packages to
help you to select and pay for just what you need.
Bronze, silver and gold modular server packages
We monitor, manage, and provide advanced management, with detailed reporting, to provide a comprehensive view of your infrastructure Advanced Manage Notify Monitor Gold Advanced Manage Notify Monitor We monitor your IT system and provide the management services you need.
Silver
Bronze package—helps you monitor your server environment to
meet your targeted service levels.
IBM performs selected tasks remotely to help you manage your server environment.
Monitoring and notification tasks are designed to help you resolve problems quickly and maintain your infrastructure availability.
Bronze services include:
- Server* monitoring, selected event management and basic reporting
- Incident, problem and change management - IBM Services Connection portal
- Infrastructure support and connectivity.
* Logical partition (LPAR), workload partition (WPAR), virtual machine, or server depending on whether virtualization is in use.
Bronze package—optional monitoring services provide
comprehensive server monitoring.
IBM optional monitoring services* include: Storage monitoring
Database monitoring
Network device monitoring Middleware monitoring.
Silver package—manages your environment from operating system
software-level maintenance to configuration management.
Standard server management includes:
Operating system software-level maintenance File system management
Security compliance, anti-virus and health checking
Configuration management IBM Tivoli® monitoring
Silver package—manages your environment and has options
from backup and restore to database management.
Your server infrastructure is supported at your site.
Optional silver services include:
Additional security management through vulnerability scanning
Firewall management
High availability
Backup and restore management of your key data and file systems
Batch management
Network device management
Database management
Middleware management
Storage management
Simple manual controls.
Gold package—provides advanced management capabilities to
present a comprehensive view of your server infrastructure.
All silver-level services plus advanced management and reporting capabilities:
Detailed reporting—online reports in predefined formats Advanced performance and capacity management
Optional advanced services
– Advanced database management
– Advanced firewall management
All three IBM remote managed infrastructure service packages
include core infrastructure services.
Core infrastructure services include:
Connectivity between IBM and your premises via a security-rich, segmented network
Management of the support environment – Encompasses the systems management
environment as well as the network connection – Provides profile-driven access for your
support staff to get the tooling they need IBM platform hardware monitoring
Services delivered according to
an established service level agreement.
Bronze
Silver
IBM Services Connection provides access to our centralized
portal with reports on your performance measures.
IBM Services Connection is included in our standard service to: Provide a centralized portal
to report on how well IBM is delivering your services Inform users across your
organization about system performance Act as a centralized
place to access reports Enable access to log
IBM strives to meet your needs by providing the right mix of remote
managed infrastructure features and options.
Option Option 23. Security scans Option Option 22. High availability Option Option 21. Batch management Option Option Option 11. Network device monitoring
Option Option
19. Simple manual controls
Option Option
Option* 13. Firewall management (two levels - standard and select)
Option Option
14. Storage management
Option Option**
26. Advanced database management
Standard 25. Advanced performance and capacity management
Standard 24. Advanced (detailed) reporting
Option Option
20. Backup and restore management
Option Option
18. Middleware management
Option Option
17. Database management service (includes database software)
Option Option
16. Database software service
Option Option
Option* 15. Network device management
Standard Standard
12. Server management bundle
Option Option Option 10. Middleware monitoring Option Option Option 9. Database monitoring Option Option Option 8. Storage monitoring Option Option Option 7. Call center Option Option Option 6. Customer VPN end-point gateway and management
Option Option
Option 5. IP ping monitoring and monitoring customization
Standard Standard
Standard 4. Server monitoring and selected event management
Standard Standard
Standard 1. Infrastructure support and connectivity
Standard Standard
Standard 2. IBM Services Connection portal and basic reporting
Remote managed infrastructure services is part of the
larger managed services picture.
Remote managed infrastructure services from IBM are designed
to provide savings and significant business benefits.
RMIS can deliver value you can measure.
Improve operational efficiency with flexible, modular service packages and IT expertise
Achieve technical compliance by leveraging our expertise and support
Minimize IT-related risk with proactive scanning
and health checks to help ensure security compliance
Boost customer satisfaction with high performing and secure systems
Provide monitoring that proactively detects infrastructure, service, business and security events, and escalates them for swift resolution
Provide consistent, uninterrupted services by keeping the core systems running to
Our IBM global delivery model is designed to support your
organization worldwide while driving innovation.
IBM has vast global capabilities and reach:
423 data centers worldwide
329,373 IBM employees serving clients worldwide
174 countries in which IBM serves clients
165 languages spoken by IBM employees
71 customer service centers worldwide
Global delivery centers help: Offer the right combination of
specialized competency centers.
Deliver the offshore, near-shore and local support resources to support your needs by leveraging our hybrid global resource delivery.
Leverage the benefits
of worldwide collaboration.
Support your organization in your language.
RMIS – Managed Services Lifecycle
TCO-ROI through Continuous Improvement
across IBM Global Delivery
Remote managed infrastructure services from IBM, implemented
in less than 60 days, delivers business value.
Business challenge:
A large biomedical lab needs to keep their servers on site to address their security requirements. Their small internal IT staff needs to quickly manage day-to-day operations to free up their time to focus on strategic IT initiatives to support growth. And they need to implement a globally scalable and standardized system management platform while
eliminating the time constraints that prevent IT from getting their 10 Web servers up and running.
Solution:
Implement remote managed infrastructure services from IBM including 42 silver and 18 gold images for monitoring and management to provide enhanced online reporting. A competitively priced solution with call center, internal and external vulnerability scanning, advanced performance and capacity management, and premium database administration support.
Benefits:
Staff has more time to focus on IT strategic initiatives to improve the lab’s return on investment
Servers up and running in less than 60 days
Flexible, scalable, global standardized systems management platform to support expansion
Why IBM:
We offer a continuum of services, from out-tasking to selective outsourcing, with bronze, silver and gold options to quickly match your needs with our services. We have proven experience delivering flexible, scalable, global standards
Thank you for your time today.
For more information:
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IBM Server Managed Services – remote managed infrastructure
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