CONSULTING SERVICES MANAGED SERVICES BCM SOFTWARE RECOVERY SERVICES
AVAILABILITY SERVICES
INFORMATION AVAILABILITY...
DELIVERS
More than 10,000 customers worldwide 100% recovery success in over 30 years in business 3,400+ invocations supported Over 5 million sq ft of operations space 80+ highly-resilient facilities worldwide A dedicated, redundant global network 25,000+ end-user positions worldwide 40+ mobile recovery units, globally
Supporting more than 30 platforms – including virtualised environments
Operational structure and best practices backed by SAS 70 Type II & ISO 9001 certification and PCI DSS-compliant facilities & processes and BS 25999 Eight-times winner of the ’Business Continuity Service Provider of the Year Award’1
2010 Excellence in Infrastructure Management Winner1
2008 winner of the Outstanding Excellence in Business Continuity and the Data Centre Strategy of the Year Award1.
Established in 1978, SunGard Availability Services has been keeping our customers’ people and information connected for five decades: providing live production support during system recoveries, or by helping ensure business critical systems are safely managed 24/7 by ‘intelligent hands’. We understand that this ‘Information Availability’ is vital to ensuring that when they partner with SunGard, our customers can rely on us to make the everyday happen for theirs. With the blurring between traditional disaster recovery (DR) and the 24/7 availability facilitated by managed services becoming more apparent as Recovery Time Objective (RTO) and Recovery Point Objectives (RPO) continue to become more ambitious; SunGard Availability Services has naturally evolved its solution set to address this need.
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WHY CHOOSE SUNGARD
AVAILABILITY SERVICES?
In addition to our enviable pedigree, SunGard is now regarded as one of the 15th largest managed hosting services providers2. Our infrastructure strategy
won the award of the same name in 2010. Broad Group has also shortlisted SunGard’s Managed Services capability in their annual awards3, whilst Intellect
turned to us to chair its Data Centre Group. So from Consulting and Business Continuity Management (BCM) Software at one end through Recovery Services to Managed IT and cloud-based Infrastructure as a Service solutions at the other, we can meet our customers’ needs across the Information Availability spectrum with the single aim of keeping them running – no matter what. For organisations looking to maximise OpEx and reduce CapEx, SunGard’s proven experience, operational scale and financial strength mean that our
business and IT availability solutions are not only robust and flexible, but cost-effective too.
You can therefore protect the links between your people and the information on which they depend, service your customers, fulfil your corporate strategy and satisfy financial, operational and IT priorities.
With SunGard your:
Information Availability regime meets the strategic needs of the business IT infrastructure is stable, efficient
and cost-effective
Data storage and retrieval
arrangements match business needs Systems and data are secure
and accessible
Organisation is prepared for any eventuality.
More than 10,000 organisations worldwide can tell you that SunGard Availability Services is the trusted high-performance
partner they need to ensure that their
IT operations never let them down – and always keep them at the top of their game. They can speak to our ability to ensure optimal operational performance, the
highest levels of Information Availability
and extremely rapid and complete
recovery from unplanned interruptions.
Whether yours is a small company serving local markets, a dynamic mid-size enterprise or a large multinational organisation, you will benefit from responsive, customised solutions from SunGard that help increase the efficiency of your IT operations and augment the value that information technology provides to the business.
“SunGard’s experience and
track record counted for a lot.
We knew we were getting a
service we could rely on”
Tom Mackrell, compliance manager, Castle Cover
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About SunGard
Availability Services is a division of SunGard Data Systems, the largest privately held business software and services company on the Forbes list of private businesses, serving more than 25,000 customers in more than 70 countries, including the world’s 25 largest financial services companies. With revenues about $5 billion, a 19% CAGR and strong organic growth, SunGard has enviable financial strength, of which Availability Services represents 30%:
Worldwide = >$1.5 billion (2010) Europe = $335 million (2010) UK = £163 million (2010).
Other divisions include Financial Systems, Higher Education, and Public Sector. Dedication
Availability Services has over 3,000 Information Availability professionals at hand: 100% customer focused, 82% client facing, 50% technical experts with continuous Board-level commitment to customer experience. Commitment
With more than 30 years in the business, SunGard’s steady growth reflects our continued ability to answer your needs in an ever-changing industry.
To stay ahead of the curve, we continue to innovate and develop our infrastructure and services, supported by substantial investments. We’ve invested $hundreds of millions every year to enhance our capabilities – from tools and skilled personnel, to data centres and technologies – in 2010, we invested €45.7 million to support European Availability Services customers (of which we invested £25 million in the UK alone).
Innovation
As pioneer and leading global provider of Information Availability and business continuity, SunGard was first to deliver:
Recover Anywhere True ‘Rollback’
capability via a standardised approach and the deployment of award-winning Networking Solutions1 IBM Mainframe & Mid-range Recovery UNIX Recovery –
both Sun and IBM Dealing Room
Recovery Workplace Recovery Business Continuity Management Consulting
Contact Centre Recovery Enhanced
Recovery Continuity Services for the
‘Always On’ world Monitoring Solutions Vaulting Solutions International Services British Standard/ISO accreditation.
Recovery Services
Workplace Recovery – >25,000 end-user seats worldwide for employees displaced by disaster. Each is equipped with a common operating environment and access to voice and data communications. Recover Anywhere – Using virtualised desktop and softphone technology to extend recovery further into your business. Recover Anywhere offers full IT workstation experiences without the need to deploy physical assets – staff can work remotely and fully participate in operations to help resume normal levels of productivity faster, on a dedicated or shared basis. Technology Recovery – SunGard recovery facilities are among the safest places to access hardware and protect applications, data and networks. Customer systems are backed up by redundant infrastructure and network connections, all guarded by SunGard security personnel and systems.
QuickShip & Mobile Recovery – Our range of pre-packed and mobile recovery services bring the technology to you, enabling near normal business operations while your office or data centre is being restored.
Long-term Recovery – In the event of major loss, we can construct buildings from modular blocks within days. These are equipped with all the
furniture, generators, uninterruptible power supply, communications systems and technology you need to keep going.
Systems Testing – We are experts at replicating our customers’ system set-ups – no matter how unique – in our data centres.
Enhanced Recovery – By creating mirror systems, our customers, using broadband communications can successfully and securely conduct remote tests anywhere in a safe environment, saving our customers hundreds of thousands of pounds in travelling and test costs whilst also reducing carbon emissions resulting from car and plane journeys.
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Consulting Services SunGard’s BCM Consulting
CHOOSING THE RIGHT SOLUTIONS FOR YOUR INFORMATION AVAILABILITY NEEDS
The SunGard Information Availability Continuum model helps you matc a combination of services to cover each aspect of your business accord
INFORMATION AVAIL
Recovery Managed Reco
Hours
Recovery Centres, Data Cent
Services
Operational Risk
Consulting & Automation T
ools
Technology Infrastructur
e
Consulting Recovery Managed Reco
For your workfo
BCM Programme Management BS 25999:2 Gap Analysis Business Impact Analysis BCM Risk Assessment Supply Chain Review
Continuity Strategy Definition Developing & Implementing
a BCM Response
Incident Management Managed Testing
BCM Training & Awareness. ICT Consulting
ICT Resilience Review & IT Capability Assessment services: – Network Infrastructure – Infrastructure feasibility – Virtualisation – Technical Recovery
– Backup & Storage Security Audit Penetration Testing Social Engineering Technical Recovery Documentation PCI/DSS Compliance
Data Profiling & Trend Analysis Exchange Server Services.
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BCM Software – Continuity Management Solution (CMS)
CMS: Enabling comprehensive and professional business continuity planning across the enterprise.
SunGard’s BCM Software offers business risk assessment, business continuity plan development, and emergency notification in the event of a business disruption.
Managed Services
Cloud-based Infrastructure as a Service –
Our fully-managed enterprise-class private cloud service is a natural progression for Information Availability strategies. Delivered on shared infrastructure across our fully resilient UK and Ireland Technology Centres, SunGard’s IaaS delivers computing power, data storage and associated security and connectivity on an almost zero CapEx basis. – Connect: Public & private connection services – Secure: Managed virtual firewall
– IP Network: Monitoring, management & load balancing
– Compute: Core, processor and memory provision, O/S & DBA management – Store: Managed storage, Replication
& snapshot services, Offsite backup.
Secure Hosting Services – Provided within highly resilient data centre space as either rack space or caged area with redundant power supplies. All of which is supported with helpdesk services and intelligent hands.
Platform & Device Monitoring – Monitoringand portal reporting services by device, platform, application, database or website. Environmental monitoring also available.
Security & Network Management – Providing firewall management as well as intrusion detection and penetration testing services coupled with internet and network access.
OS & Database Management – Managing equipment, operating systems, and databases as well as providing load balancing solutions. Vaulting & Replication – Automated off-site backup, archive and retrieval of data as well as mirroring solutions.
LDRPS®to build and maintain plans with the industry
standard planning tool
BIA Professional®to analyse disruption impacts and
identify recovery objectives
Risk Assessment to identify and measure potential threats to any location
Vendor Assessment to simplify the process of gathering and analysing vendor resiliency and compliance
Work Force Assessment to provide a clear
understanding of work force criticality and availability to strengthen recovery efforts
NotiFind®to send and receive communications
whenever necessary by way of several options
Incident Manager® to manage response and recovery
efforts during any disruption. h your preferred recovery time to the SunGard service. You can choose
ing to how time sensitive it is. This way you only pay for what you need.
ABILITY CONTINUUM
very Managed Hosting
Availability Continuous
res & Dedicated Communications Networks Infrastructure as a Service very Managed Hosting Infrastructure
as a Service
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NETWORKING SOLUTIONS – A BACKBONE FOR INFORMATION AVAILABILITY
Hubbed from two fully-resilient Technology Centres, with different
carriers offering diverse and separate dual and/or multi Gigabit and
Terabit connectivity into all locations. SunGard offers the highest
levels of resilience of any organisation in our industry via an
award-winning National Network
1designed specifically to support all your
Information Availability needs. Our ‘virtual’ campus of Workplace
Recovery and Technology Centres delivers unparalleled robustness
and flexibility; and as part of the SunGard Global Network, provides
customers with unrivalled connectivity on a regional, national and
international basis.
Theale Coventry Leicester Warrington London – CRC London – SBRC – SBR London – SBRC – PG London – DRC Stockport Livingston Bristol LTC Hounslow Docklands TC2 Elland TC4 Woking TC3 Leatherhead Poole CrawleyMultiple
Communications
Providers
Workplace Recovery Centre Fully Resilient Technology Centre
SunGard National Network (UK)
Flexible, resilient, scaleable connectivity: Gb – single feed
Tb - 'ScaleNet' optical feeds
>Gb - dual, diverse feeds Gb – dual, diverse feeds
Dundee Livingston Warrington Stockport Coventry Leicester Bristol Poole TC4 Elland Technical Operations Centres 1 & 2 Dublin Livingston Warrington Stockport Coventry Leicester Bristol Poole TC4 Elland Technical Operations Centres 1 & 2 Dublin
Fully Resilient Technology Centre Workplace Recovery Centre Technical Operations Centre
Key
LONDON Theale Borehamwood Leatherhead Crawley South Bank Recovery Campus Docklands Recovery Campus ONDON City Recovery Campus LTC Hounslow TC3 Woking TC2 DocklandsSUNGARD WORKPLACE RECOVERY & TECHNOLOGY CENTRE LOCATIONS IN THE UK & IRELAND
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A SELECTION OF OUR CUSTOMERS
1 CIR’s Business Continuity Awards. Business Continuity Service Provider 2011, 2010, 2009, 2006, 2005,
2002, 2000,1999 (finalist: 2008, 2007, 2004, 2001); Infrastructure/Data Centre Strategy 2010, 2008 (finalist 2009); Most Innovative Service 2006 – SunGard National Network.
2 Tier 1 Research Summer ‘10 – Managed Hosting Global Report.
3 Broad Group: Data Centres Europe Best Risk Mitigation Service Provider – (finalist 2009).
3i
Alexander Forbes Allen & Overy LLP Ansbacher & Co Ltd Aviva
Baillie Gifford
BDO Stoy Hayward LLP British Medical Journal Cycle30
Dominos Pizza Group
EDS Food & Drink Federation Great Ormond Street Hospital Gullivers Travel Associates Homeloan Management Limited In Practice Systems Ltd
Irwin Mitchell James Galt Toys
Kingston Asset Finance Ltd Leicester City Council Marks & Spencer
Mediasurface Europe Limited New Star Asset Management Northgate Information Solutions PhonepayPlus
Sainsbury’s
Severn Trent Water Standard Bank
The London School of Economics and Political Science
TNT TV3
University Hospitals Coventry & Warwickshire NHS Trust Weightmans
SunGard delivers when ‘it’ happens, not if –
the difference our investment in our people, recovery locations,
technology, infrastructure, service delivery and attention to customer
experience makes – all culminating in an unblemished track record of
recovery and availability support...
AWARD-WINNING INFORMATION AVAILABILITY
11 Business Continuity Awards
10th Anniversary Award outsatnding Excellence in Business Continuity
Winner 2008 – SunGard Availability Services
Business Continuity Service Provider
Winner 2011, 2010, 2009, 2006, 2005, 2002, 2000, 1999
Finalist 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2002, 2001, 2000, 1999
Most Effective Recovery
Winner 2006, 2005, 2000
Finalist 2011, 2010, 2009, 2008, 2007, 2003 Most Innovative Service
Winner 2010, 2006, 2004, 2002 Highly Commended 2005
Finalist 2011, 2009, 2003, 2001, 2000 Most Innovative Solution Finalist 2010
BCM Planning Software Finalist 2011, 2010, 2009, 2008
Excellence in Infrastructure Management
Winner 2010
Finalist 2011
Data Centre Strategy
Winner 2008
Finalist 2009
Business Continuity Team Finalist 2011, 2010, 2009 Business Continuity Strategy
Winner 2011
Finalist 2010, 2009
Excellence in Business Continuity in Insurance Finalist 2010
Power Strategy
Winner 2001
Finalist 2001
Business Continuity Manager Finalist 2010
Business Continuity Consultant
Winner 2006 Finalist 2011, 2008, 2005, 2004, 2003, 2002, 2001 Industry Personality Finalist 2009, 2005 Newcomer Winner 2011 Finalist 2008, 2007, 2003 Lifetime Achievement Winner 2001 Finalist 2001, 2000
Data Centres Europe Awards
Best New European Cloud Services Finalist 2011, 2010
Judges Award for Outstanding Contribution to the Data Centre Sector
Finalist 2010
Best Regional European Data Centre Finalist 2010
Best Risk Mitigation Service Provider Finalist 2009
OpRisk & Compliance Awards
Business Continuity Strategy & Planning Services
Winner 2007
Business Continuity Planning Software
Joint Winner 2007
Financial-i Leaders in Innovation Awards
Best & Most Innovative Disaster Recovery & Business Continuity Supplier
Winner 2010, 2009, 2008, 2007
The Storage Awards
Storage Hosting Company of the Year Finalist 2011
The Risk Management Awards
Risk Management Application of the Year Finalist 2011
The Information Security Awards
TeleVault Winner 1997 2011 2011
WINNER
BusinessContinuity Strategy of the Yea
r
2011
2011
Busin
ess Continuity Managemen
t Plannin g Software of the Ye ar SH ORTLISTED 2010 2011
WINNER
Bu sin ess Continuity Service Provider o
f th e Year 2011 2011
WINNER
Industr y Newcomer of th e Year 2011 2011 Most Effective Recovery of the Ye
ar SH ORTLISTED 2011 2011 Busine ss Continuity Consultant of th e Year SH ORTLISTED 2011 2011 Mos t Innovative Product of the Year SHORTLISTED 2011 2011 Crisis Strategy of the Year
SH
ORTLISTED
2011 2011 Busin
ess Continuity Team of the Y ear SH ORTLISTED 2011 2011 Excel lence i n Infrastructure Manag em ent SH ORTLISTED
www.sungard.co.uk
www.sungardas.ie
© 2011 SunGard Availability Services (UK) Limited
SunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarks of their respective holders.
SunGard Availability Services
SunGard Availability Services delivers secure, resilient IT infrastructure and organisational availability services through a unique combination of scalable, managed IT production environments and Workplace Recovery centres, with the added benefit of remote access solutions for your workforce: Connected via our private network across our multiple locations and all supported by experience gained from five decades of keeping businesses resilient.
Managed Services
SunGard’s Managed Services give you the IT resources and skills you need to ensure availability, reliability, security and cost-efficiency. Yet we leave you in full control of the systems, applications and data that drive your business forward. Meanwhile our enterprise-class Infrastructure as a Service ‘private cloud’ delivers computing power, data storage, security and connectivity for almost zero CAPEX. Consulting Services
We help you get risks under control, thereby safeguarding your profits, operations, customers and reputation by leveraging our industry-acknowledged operational risk management expertise. From business continuity management to the full lifecycle of technological solutions, we deliver results unique to your business because our start point is always your business needs
United Kingdom & European Head Office 12-13 Bracknell Beeches, Old Bracknell Lane West, Bracknell, Berkshire RG12 7BW t: 0800 143 413 e: [email protected] w: www.sungard.co.uk Ireland Office Unit 5 Beckett Way, Parkwest, Nangor Road, Dublin 12 t: +353 (01) 467 3600 e: [email protected] www.sungardas.ie
Information Availability you can trust SunGard Availability Services understands how vital Information Availability is to protecting key operations, servicing customers, preserving reputation, maintaining profitability and engendering stakeholder confidence. Over 10,000 customers trust us to keep their people and information connected. Trust us to do the same for you. Recovery Services
Interruptions to business are difficult to predict, but SunGard customers know that when disaster strikes, they are always ready. With the widest range of effective solutions SunGard ensures that any business impact is minimised, returning you quickly back to business as usual.
BCM Software
Our industry leading suite of BCM Software allows you to develop a world-class BCM regime, to manage your preparedness, and any business interruptions you experience. It ensures your staff and customers are fully informed, and that the right people and resources are deployed at the right time.
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