HEADING TOWARDS FUTURE MOBILITY

EN ROUTE VERS LA MOBILITE DE DEMAIN

CONFERENCE DE PRESSE

HEADING TOWARDS FUTURE

MOBILITY

CONFERENCE DE PRESSE

ALD AUTOMOTIVE

14 MARS 2016

PRESS CONFERENCE

ALD AUTOMOTIVE

14 MARCH 2016

02. FOCUS ON

ALD

AUTOMOTIVE

ALD AUTOMOTIVE

01. FROM

COMMITMENTS

TO

03.SPEEDING UP

THE

TRANSFORMATION

AUTOMOTIVE

IN FRANCE

TO

ACHIEVEMENTS

TRANSFORMATION

FROM COMMITMENTS

TO ACHIEVEMENTS

1.

REMINDER OF OUR 2015 COMMITMENTS

2.

KEY FIGURES

01 I

_2.

_{KEY FIGURES}

3.

PIONEER IN ALTERNATIVE MOTOR VEHICLES

4.

CUSTOMER RECOGNITION

5.

MAJOR INNOVATIONS

OUR COMMITMENTS FOR 2015

Geographic

coverage

CSR

Service

Quality

Innovation

New

Mobilities

KEY FIGURES

N°1

France

Belgium

Luxembourg

Morocco

Set up in

48

countries

4

_partners

41

subsidiaries

Morocco

Algeria

Finland

Bulgaria

Latvia

Russia

Ukraine

Mexico

KEY FIGURES

vehicles worldwide

1.2 million

+9%

outside of Europe

100,000

+10.6%

+22%

Through manufacturing and banking networks

229,000

+9%

Large international accounts

(excluding partners )

2

acquisitions

Gold Car Fleet

(Spain)

MKB Euroleasing/Autopark

(Hungary, Bulgaria)

1

country expansion in

Chile

PORTFOLIO VEHICLE SALES

>

+9%

Large international accounts

1,900

CAGR 2015-2016 ACHATS VEHICLE SALES

> 214,000

110,000

Electronic sales

37,000

to individuals

177,000

to retailers Vehicles

290,000

tyres

1.2

million

4.8

millions

days of short term

rental

620

million

A PIONEER IN ALTERNATIVE MOTOR VEHICLES

0 5000 10000 15000 20000 25000 30000 35000 hybrid PHEV Electric

9,700

Electric vehicles

+38,5%

24,000

Hybrid vehicles

+50%

ALTERNATIVE FLEET END 2015

131g/km

average CO

₂

emissions for fleets

123g/km

average CO

₂

emissions for

deliveries

CAGR 2015-2016 Downturn in 2015-2016 EVOLUTION OF CO₂ EMISSIONS 115 120 125 130 135 140 145 2011 2012 2013 2014 2015 Parc ALD Livraisons

New energy-efficient driving app

MAJOR INNOVATIONS - FOR DRIVERS

ALD ecodrive

New web portal for drivers Contract details & vehicles Maintenance history Mileage update Service enquiry and online appointments Alarms on services Partners geolocation

Vehicle selection and configuration Availabe on Smart Watch NEW DESIGN, NEW FUNCTIONALITIES

Warning sound in case of sudden braking or acceleration Good behaviour stickers, leading to a progression and

upgrading of the driver’s level

Agility games outside driving events, featuring a quiz on environmental knowledge

MAJOR INNOVATIONS - FLEET MANAGERS

Dedicated Fleet

Management Platform

IMPROVEMENT OF USER EXPERIENCE MORE COMPLETE INFORMATION

New design, dynamic graphs

New reports incorporating key elements for fleet analysis including comparisons with ALD’s fleet

Additional export functionalities

CONTINUOUS IMPROVEMENT BASED

CONCRETE ILLUSTRATION OF OUR INNOVATION APPROACH : THE

DRIVER EXPERIENCE CHALLENGE

995 participants

Collect original ideas

Develop an

Innov’Actors’ community

Identify talents

3 month competition

62nationalities

995 participants

321 teams

Promote the ALD Brand

51 countries

2 winners

6 finalists

155 schools

SERVICE QUALITY

82%

Customer satisfaction

rate

+2.4%

Aligned

Customer and driver

management processes

82,5%

Recommendation rate

+3.3%

38

Countries

98%

_{Of the}

fleet

CAGR 2015-2016

Enquiry led

83,6%

Driver

satisfaction

1

St

23

_countries

143.000

_drivers

fleet

2015 RESULTS: A YEAR OF GROWTH

LLD Fleet LLD partnership 33 888 + 19% LLD Fleet Management Partenariat LLD

360 222

Vehicles on 31

st

_{December 2015}

LLD 171 014 + 3% Fleet Management 155 320 + 11%

+ 8%

Growth in 2015

FOCUS ON ALD AUTOMOTIVE

FRANCE

1.

KEY FIGURES

02 I

_1.

_{KEY FIGURES}

2.

OUR COMMITMENTS

3.

MAJOR INNOVATIONS

02 I

RESELLING OF USED CARS

A multichannel strategy

UC sales in 2015

55 500

13% 5%

UC sales breakdown

Retail Enchères E-commerce Garage intéressés 20% 62%

Including 22 % in exports

UC resale characteristics:

Average age

45 months

OUR COMMITMENTS

Elected Client service of the year*

for the 8

th

_{year in a row}

*Long term car rental category–Inference Operations survey – Viséo Conseil – May to July 2015 – More info on : www.escda.fr

Publication of our 1

st

_{CSR report}

79.8%

Customer

satisfaction

+1,5%

79.6%

Recommendation

rate

+ 2,7%

ALTERNATIVE MOTORS RATE

5,595

Hybrid vehicles

+47%

627

Electric vehicles

+37%

FLOTTE ALTERNATIVE FIN 2015

0 1000 2000 3000 4000 5000 6000 Hybrides Electriques 2014-2015 growth

120g/km

Average CO

₂

emissions per fleet

-4g

113g/km

Average CO

₂

emissions for

deliveries

-2g

2014-2015decrease

ÉVOLUTION DES ÉMISSIONS DE CO2

100 105 110 115 120 125 130 135 2011 2012 2013 2014 2015 Parc ALD Livraisons

INNOVATIONS IN 2015

CREATION OF OUR DIGITAL ECOSYSTEM

myALD

INNOVATIONS IN 2015

ALD CONCIERGE

SPEEDING UP THE

TRANSFORMATION

1.

ROLL OUT AND IMPROVE THE AVAILABLE

SOLUTIONS

03 I

SOLUTIONS

2.

KEEP EXPANDING OUR PRODUCT AND SERVICE

OFFER

3.

THE MAIN CHALLENGES IN 2016

ROLL OUT AND IMPROVE THE AVAIBLE SOLUTIONS

Continue to roll out in all subsidiaries the solutions developed in 2015

All

countries

with a web or

mobile version

31

countries

41

countries

Aligned

customer and

driver

experiences

Increased flexibility for users New widgets and additional information

Expanding driver satisfaction surveys

KEEP EXPANDING OUR PRODUCT AND SERVICE OFFER

TECHNOLOGY

Car sharing Telematics data standardization, Usage selection Services for drivers Services for fleets Fleet financing

COLLABORATION

PRACTICES

FLEXIBILITY

MOBILITY

MULTI-MODAL

Long term solution with the possibility to change vehicles every 2 years

Occasional rental

With the possibility to reset the odometer Medium term rental (1 to 12 months)

Single card payment To manage all travels

Combining different

transportation methods.Thecar

models and contract terms are determined by predefined criteria (digital showroom)

Flexible and

Improved quality and

perception of our services for our customers

THE MAIN CHALLENGES IN 2016

Geographic expansion

1

country

expansion

PERU Global alignment of customer experience Increased market shares Flexible and Innovative products Issue: develop leasing products for individuals Business consolidation

2

acquisitions

PARCOURS

(France, Belgium, Portugal, Spain, Luxembourg)

BRIGHTLEASE (Netherlands)

Michael Masterson

,

Chief Executive, British

Pascal Serres

,

_{Gilles Momper}

_,

Kent Bjertrup

,

Sales Director Danish

EXECUTIVE COMMITTEE MEMBERS

Pascal Serres

,

Deputy Chief Executive Officer, French

Tim Albertsen

,

Deputy Chief Executive Officer, Danish

Gilles Momper

,

Chief Financial Officer French

John Saffrett

,

Head of Resources, British

CONTACTS

ALD Automotive

Faustine Sarrazin [email protected] 01 57 29 14 22

FD COM

FD COM

Franck David [email protected] 01 43 41 65 59

Société Générale

Antoine Lhéritier [email protected] 01 42 13 68 99