Customer Reviews
The impact of social media and online customer reviews on product choice and customer retention
... online customer reviews on product choice it was asked within the survey to read a statement and rate it according to the personal ...Online customer reviews influence my product choice ...
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Customer Reviews and Analysis using Opinion Mining Adaptive Algorithm
... ABSTRACT: The important part to gather the information is always seems as what the people think. The growing availability of opinion rich resources like online review sites and blogs arises as people can easily seek out ...
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Designing a meta report for hotel customer reviews
... including customer reviews. The importance and useful- ness of such reviews has been shown extensively before [21], however there are still concerns about the reliability and representative nature of ...
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Determing Trustworthiness in E Commerce Customer Reviews
... that customer reviews pay a pivotal role in a “strategic” customers decision to purchase high value products or ...of reviews that users are able to write across social media platforms‘(Pang and Lee, ...
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The impact of social media and customer reviews on product choice and customer retention in the Netherlands
... Over the last couple of years, we have experienced a shift in how business is conducted and how people interact with each other (Bashar, Ahmad & Wasiq, 2012). It is well known that corporations are living in a new ...
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Mining Explicit Features for Opinion Mining of Customer Reviews
... Opinion mining can be described as a process in which customer reviews are mine for extraction of users opinions expressed on objects and their attributes. Opinion mining also called sentiment analysis is a ...
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Terminology Extraction Approaches for Product Aspect Detection in Customer Reviews
... Identifying significant terms in a text corpus con- stitutes a core task in natural language process- ing. Fields of application are for example glos- sary extraction (Kozakov et al., 2004) or ontology learning (Navigli ...
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Using Online Hotel Customer Reviews to Improve the Booking Process
... available customer reviews to provide relevant information to consumers considering new ...linking customer reviews with search tools for online hotel booking and dividing the customers into ...
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Survey on Product Recommendation Using Customer Reviews Based on Opinion Mining
... of customer reviews for online products is growing ...of reviews. This makes it tough for a customer to read every review in order to get as much data and to make a decision on ...product ...
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AN IMPROVED FRAMEWORK FOR ASPECT-BASED OPINION EXTRACTION FROM CUSTOMER REVIEWS
... In this paper, the proposed framework to produce an opinionated summary from customer reviews. The main achievement involved the task of aspect and opinion extraction. The extraction was based on the ...
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UGSD: User Generated Sentiment Dictionaries from Online Customer Reviews
... Customer reviews on platforms such as TripAdvisor and Amazon provide rich information about the ways that peo- ple convey sentiment on certain ...user reviews, this paper proposes UGSD, a ...
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Online customer reviews and their perceived trustworthiness by consumers in relation to various influencing factors
... online customer reviews have a far wider reach due to the fact that they are accessible to consumers all over the ...of reviews are posted on independent platforms nowadays, so that the degree to ...
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Mining Subjective Knowledge from Customer Reviews: A Specific Case of Irony Detection
... of customer reviews, which are considered as ironic both in social and mass media, we try to find hints about how to deal with this task from a computational point of ...ironic reviews collected from ...
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Opinion Mining of Customer Reviews based on their Score using Machine Learning Techniques
... their customer buying behavior to increase their product ...process customer reviews from large E-commerce, database for which Opinion Mining is the best approach for mining customer ...
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Reinforced Product Metadata Selection for Helpfulness Assessment of Customer Reviews
... a customer review online, conventional ap- proaches generally acquire various linguistic and neural embedding features solely from the textual content of the review itself as the ev- ...free-text reviews ...
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Extracting and Mining Customer Reviews
... This section presents various work related to the opinion mining or sentiment analysis. In [1], the authors mined the customer reviews and summarized the review of products. It focused on mining product ...
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Towards Opinion Summarization of Customer Reviews
... In opinion summarization with thousands of in- put entries a researcher should deal with a change of opinions during the time. When summarizing customer reviews for services like hotels or restau- rants, ...
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Mining Opinion Features in Customer Reviews.
... item reviews are significant sources of data for consumers to make informed buy choices and for makers to keep track of customer’s ...product reviews has become a hot research topic and prior researches are ...
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Analysis of Customer Reviews for Opinion Feature Summary
... Zen Hai and C Yang proposed a model for identifying candidate features which are from both corpora i.e. domain dependent and domain independent, this is captured by a measure called Domain relevance. Features extracted ...
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Spatio temporal and aspect features based sentiment analysis on customer reviews
... Sentiment classification is a fundamental problem in sentiment analysis, which targets at inferring the sentiment label of a document. Pang and Lee cast this problem a classification task, and use machine learning method ...
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