customer satisfaction in hotels
Factors Associated with Customer Satisfaction towards Customer Loyalty among Star Grade Hotels
... unit, customer satisfaction increases by ...and customer satisfaction is significant as regression weights for service quality in the prediction of customer satisfaction is ...
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Determinants of Customer Satisfaction of Banquet Services in Hotels in Kaduna Metropolis, Nigeria
... of hotels venues offering wedding banquet ...or satisfaction of hotels, restaurants and fast-food services without taking into consideration banquet service which is a new phenomenon in Northern ...
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Customer service attributes and customer satisfaction in Taiwanese rural hotels
... regarding customer satisfaction measurement (Yuksel and Rimmington, 1998; Ritchie et ...different customer satisfaction measurement methods, a carefully designed questionnaire would allow the ...
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Budget Hotels’ Online Guest Reviews Regarding Customer Satisfaction
... includes hotels. Most hotels face similar issues in their operations and business, and technology is one way to listen and respond to complaints from ...technology. Hotels use technology for ...
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THE MEDIATING EFFECT OF CUSTOMER SATISFACTION BETWEEN SERVICE QUALITY AND CUSTOMER LOYALTY AMONG STAR GRADE HOTELS IN SRI LANKA
... pie, customer satisfaction, responsiveness towards client arrangement, customer loyalty/maintenance gives more noteworthy return on venture and brings down production ...rehash customer ...
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Determination of Customer Satisfaction in Conservative Concept Hotels by Ordinal Logistic Regression Analysis
... Islamic hotels operating in Turkey have been ...the customer decision include whether there is a separate pool for males and females; whether there is a separate Masjid for males and females; whether entry ...
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Preferences of Service Quality facets for Customer Satisfaction of 4 Star Indian Hotels
... The perceptions of customers (guest) are measured using a 5-point scale to rate their level of agreement or disagreement (1 for strongly disagree and 5 for strongly agree), on which the higher numbers indicate higher ...
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An assessment of training relevance and its implications on job performance and customer satisfaction (a case of four and five star hotels in Nairobi)
... The general objective for the study was to assess customer satisfaction in regard to job performance for the formally trained employees in the hospitality industry.. The study was limite[r] ...
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LOYALTY PROGRAMS BENEFITS AND CUSTOMER LOYALTY AMONG PATRONS OF STAR RATED HOTELS IN KENYA: A MODERATED MEDIATION MODEL OF EXPERIENTIAL ENCOUNTER AND CUSTOMER SATISFACTION
... and customer retention, purchase repetition and customer ...addition, customer retention, repeat purchases and customer loyalty have been equated to customer loyalty (Lee, Hsiao, & ...
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An Integrated Servqual and Gap Model in Evaluating Customer Satisfaction in Budget Hotels in Nairobi City County, Kenya
... the hotels facilities upon check in or while offering service gave assurance to the ...that hotels should endeavour not to promise what the hotel cannot deliver, prioritize the provision of service and ...
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CUSTOMER SATISFACTION, TRAINING AND TQM A COMPARATIVE STUDY OF WESTERN AND THAI HOTELS
... Many hotels have subsequently attempted to apply TQM requirements to their operations, with particular emphasis on its application within and through the human resource management function (Boella, 1986; Umbreit, ...
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RELATIONSHIP BETWEEN CUSTOMER RELATIONSHIP MANAGEMENT AND CUSTOMER SATISFACTION: A CASE STUDY OF FIVE STAR HOTELS IN NCR
... The present research is based on secondary data from the various sources with the objective to study the origin and history of personal care products and personal care pr[r] ...
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Hotel Service Quality And Customer Loyalty In Jordanian Hotels: A Case Study Of Marriott Hotels Chain
... maintain customer support and build a strong customer ...by hotels to win and retain customer loyalty by providing enhanced quality services is ever evolving and becoming more and more ...
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Customer Satisfaction
... lowest satisfaction score (72) and almost zero impact ...American Customer Satisfaction Index, 2001 average for hospitals (68), hotels (71) and federal government agencies (69) (Fornell, ...
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Tourist perception and satisfaction towards the hotels in Amritsar Punjab
... 1980). Satisfaction is derived by the fulfilment of customers’ anticipations against what they receive from organization (Akan, ...of customer satisfaction in the hospitality industry. ...
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Determinants of tourist satisfaction in Tanzania hotels
... Customer satisfaction is the leading criteria for determining the quality delivered to customers through the product or service and the accompanying services (Vavra, ...improving customer ...
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Analyzing customer profitability in hotels using activity based costing
... where hotels operate, customer satisfaction is of paramount ...managing customer profitability is essential to improve profitability (Cardos & Cardos, 2014) and enhancing the profitability ...
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Extended Marketing Mix and Customer?s Satisfaction in Classified Non-Star Hotels in Meru Municipality Kenya
... Rated hotels have an above average responsibility to offer the highest international standards, but the non-star classified hotels manage their own service strategies in a very competitive market under the ...
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A study on the CRM customer benefits towards customer satisfaction
... that customer satisfaction will ...better customer service, and offering product according to their purchase ...on customer satisfaction and retention, organisations and their managers ...
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Creating Customer Value for Enhanced Customer Satisfaction and Retention
... result, customer churning is today a common reality that most companies have to deal with in order to satisfy and retain their ...Creating customer value has emerged as one of the winning strategic tools ...
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