customers’ loyalty
A STATISTICAL STUDY ON CUSTOMERS LOYALTY OF MOBILE PHONE SERVICES
... he telecommunications sector in India was liberalized in the early 1990s. Attack of private as well as foreign direct investment in the sector started after- wards. The mobile telecommunication service providers need to ...
14
Factors Influencing the Participation in Customers’ Loyalty Programmes: The Case of Croatia
... to customers’ loyalty and on approaches which are most valuable to gain loyalty ...customer loyalty based on Austrian heating, ventilation and air conditioning industry ...customer ...
16
The impact of islamic banks’ corporate social responsibility on its customers’ loyalty
... The purpose of this research is twofold, firstly is to make the mapping of the CSR activities or CSR sectors of the six Islamic Banks in Surabaya, Indonesia (study 1) using the descriptive method of content analysis of ...
5
Effect Service Quality and Customers Satisfactions on Customers Loyalty in The Fantasy Word
... Customer loyalty is very important for the life of the company in Dunia Fantasi, after the interview survey in Dunia Fantasi, consumers feel less satisfied with the service provided by the officers, for the less ...
9
FACTORS INFLUENCING CUSTOMERS’ LOYALTY IN ONLINE SHOPPING
... of customers while having greater shopping efficiency, resulting in enhanced customer satisfaction and ...when customers and shopping websites make a specific holdup cost; customers’ e-loyalty ...
11
Impact Of Relationship Marketing On Customers Loyalty Of Islamic Banks In The State Of Kuwait
... Communication: Communication is one of the most important means of exchanging information about a product or service between the customer and marketers. Kotler & Keller (2009) believes that ―communication is an ...
15
The Impact of Service Quality, Customer Satisfaction and Loyalty Programs on Customers Loyalty
... satisfaction, loyalty programs and service quality) can increase the loyalty of ...customer. Loyalty programs effect the loyalty but in the case of Pakistan bank these programs are offered to ...
10
A nexus between the elements of brand equity and its creation: evidence from the telecommunication industry of Sri Lanka
... brand loyalty, customers in the telecommunication industry are very loyal to the brand they ...defines loyalty as “a deeply held commitment to re-buy or re-patronize a preferred product/service ...
11
An investigation of the psychometric properties of the customer loyalty questionnaire in sport
... that loyalty to the sport teams is like the customers' loyalty to the non-sport ...Loyal customers will lead to increase the auditions' tendency toward special team without managers' help and ...
16
Assessing the antecedents of customer loyalty on healthcare insurance products: Service quality; perceived value embedded model
... of customers’ perceived value of functional quality, technical quality and firms image on customers' loyalty this research used a recommended method of testing the indirect effect through the ...
22
The Effect of Salesperson Trust, Preferential Treatment & Commitment on Customer?s Loyalty
... their customers, positively affect the customers ...the loyalty of the customers towards a particular ...this customers-salesperson relationship, and in turn store ...the ...
9
The importance of the Web technologies during the communication process between a company and its clients
... ABSTRACT: In order to face the new market environment which is in constant change, the company must place the customer in the center of its attention. As a result, the company will not follow, first of all, the benefit ...
5
Surveying the relationship between e-banking services customers’ receptions and expectations and their satisfaction and loyalty at Refah Bank in Ardebil Seyed Ali MousaveyanKouhsareh, MohamadBashokouhAjirlou (PhD) and HabibEbrahimpur(PhD)
... customer loyalty is used to describe the behavior of repeat customers, as well as those that offer good ratings, reviews, or ...Some customers do a particular company a great service by offering ...
9
Influence of corporate social responsibility actions on customer loyalty towards Nigerian retail banks within north eastern Nigeria
... upon customers’ ...on customers and suggests that CSR associations create customers’ ...the customers and can influence their ...customer loyalty) managers of the Nigerian retail banks ...
13
Impact of Customer Satisfaction and Brand trust on Brand Loyalty: A study of mobile phone Industry
... It is a promise of brand with their customers to fulfil their expectations. Trust is a set of specific beliefs dealing primarily with the integrity, benevolence, competence, and predictability of a particular ...
12
Customer loyalty toward internet banking in Nigeria
... the customers remains at the competitive level and to create additional differentiation in order to attract new customers as well as maintaining existing ...
47
THE IMPACTS OF SOCIAL MARKETING APPLICATIONS ON CUSTOMERS’ BEHAVIOR AND CUSTOMER LOYALTY
... As can be understood from the research; some variables such as gender, age, income status, educational status and occupation don't have more effect on choice process of businesses implementing social marketing activities ...
14
Determining the Relationship between Organizational Reputation and Citizens' Behavioral Intentions (Case: Bank Shahr Customers)
... new customers, but also to maintain their previous customers, because maintaining existing customers is far more cost-effective than absorbing new ...attracting customers, must make decisions ...
14
Emotional Management Skill as an Important Tool in Hospitality Industry
... ABSTRACT: The hospitality industry is a fascinating one from a Customer Relation Management perspective, because of the quality and quantity of customer touch points. In the globe of servicing guests, many challenges are ...
5
The relationship between customer satisfaction, brand image and customer loyalty from the perspective of proton’s customers
... and loyalty to retain customers and improve ...customer loyalty in many industries ...create loyalty and preference over the long-term ...
33