Emotional Labor
A Literature Review of Emotional Labor and Emotional Labor Strategies
... of emotional labor and supports from co-workers or supervisors create positive working ...of emotional labor and increase their job satisfaction through the processes of getting advice from ...
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Personality Traits, Burnout, and Emotional Labor Correlation among Teachers in Pakistan
... that emotional labor plays a mediating role be- tween personality and ...the emotional dissonance because of difference be- tween felt emotions and those externally ...of emotional ...
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Development of Questionnaire on Emotional Labor among Primary and Secondary School Teachers
... of emotional labor and degree of emotional labor burden, proposes 6 types of professional emotional labors in most ...high emotional labor(Adelman, 1989), which is ...
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Job Stress, Emotional Labor, and Emotional Intelligence as Predictors of Turnover Intention: Evidence from Two Service Occupations
... Emotional labor can be performed in three major ways: deep acting, surface acting, and genuine acting (Brotheridge & Lee, 2003; Hochschild, 1983; Oluwole, ...of emotional labor exhibited ...
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Emotional Labor between Supervisors and Subordinates: Literature Review and Future Research
... on emotional labor integration, there is still lack of discussion and empirical research on the mediating ...the emotional labor between supervisors’ and subordinates’: Firstly, on the basis ...
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Impact of emotional labor on job satisfaction: a study of education sector in pakistan
... Emotional labor is a type of impression management because people intentionally attend training to get desired behavior, to match their behaviors to social perceptions and to get good interpersonal ...
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Emotional Labor and Motivation: Applying the Three-Component Model to Display-Rule Commitment.
... address emotional display demands at work: two forms of emotional labor (surface acting and deep acting) and the expression of genuine emotions that either complied or did not comply with ...
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Relationship between Emotional Labor, Perceived School Climate and Emotional Exhaustion: A Study on Public School Teachers
... surface acting, and deep acting. Surface acting occurs when people change their expressed emotions. In addition, they do not attempt to change their felt emotions. In other words in surface acting, the expression on one ...
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Emotional Labor Strategy of Hotel Frontline Employees: The Antecedents and Consequences
... what emotional labor would have a certain impact is negative, including self-alienation, depersonalization, work stress, job burnout etc ...Long-term emotional labor for service employees may ...
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Coping with Emotional Labor: Challenges Faced and Strategies Adopted by Instructors
... the labor that mentoring of graduate students ...such emotional labor has led Amelie to more carefully consider requests to serve on dissertation committees because she views this commitment as ...
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Psychological Capital, Emotional Labor and Counterproductive Work Behavior of Service Employees: The Moderating Role of Leaders’ Emotional Intelligence
... high emotional intelligence, it’s easier to understand and control of their own and employees’ emotions and behaviors, and be able to communicate and help employees to solve the problem in the process of ...high ...
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Emotional Labor and Turnover Intention: Literature Review and Model Development on Mediating Role of Job Satisfaction and Emotional Exhaustion
... of emotional labor was introduced by Hochschild, but the actual definition of the construct has evolved through the ...the Emotional Labor behavior depicted by employees based on the ...
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A Meta Analysis of the Relationship between Customer Misbehavior and Emotional Labor
... corporate emotional expression rules, employees will take a certain emotional labor ...and emotional regu- lation of misbehavior ...the emotional consumption, they often tend to choose ...
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The Mediating Role of Teachers’ Depression Levels on The Relationship Between Emotional Labor and Burn-Out
... of emotional labor very ...‘emotional labor’ has become an indispensable element of many service sectors and ...and labor, this concept which is qualified as ‘the conscious process of ...
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Effects of Moderating Factors on Foodservice Employees’ Perception of Emotional Labor and Propensity to Leave the Workplace
... of emotional labor plays an integral part in such service roles, and has been a widely accepted norm of customer service evaluations as moments of truth or episodes in which customers have the opportunity ...
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THE ROLE OF PERSON-JOB FIT AND ORGANIZATIONAL COMMITMENT ON EMOTIONAL LABOR: EVIDENCE FROM TURKEY
... The present study investigated the relationships between person-job fit, organizational commitment and emotional labor strategies. We attempted to find an answer to the question whether employees who fit ...
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Emotional Labor in the Care Field and Empathy-enhancing Education by Reading Literature: A Brief Review
... pears artificial and pretentious. Hochschild ob- served that nurses in the workplace display “fake” emotions in order to hide, control, or regulate their true emotions. However, such emotional labor, even ...
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Examining the Frontlines of Human Services Nonprofits: The Role of Emotional Labor in Exit, Voice, Loyalty and Neglect.
... that emotional work demands are rarely considered as predictors of burnout and that the literature usually takes into account emotional exhaustion of the ...in emotional labor because they ...
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Impact of Personality Characteristics on Innovative Work Behavior through Emotional Labor in Education Sector of Pakistan
... of emotional intelligence to generate innovation in the education ...that emotional intelligence plays a crucial role towards teacher’s performance, as they have to manage or control their undesired ...
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Explaining the effect of emotional labor and organizational justice on the job performance by hierarchical regression model
... the emotional labor strategies scale (deep acting, surface acting, and the expression of naturally felt emotions type emotional labors) and perceptions of organizational interactional fairness have a ...
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