Jobcentre Plus
Explaining Levels of Customer Satisfaction with First Contact with Jobcentre Plus: results of qualitative research with Jobcentre Plus Staff
... upon Jobcentre Plus as an organisation (see Section ...while Jobcentre Plus has a social and legal obligation to provide services to its ‘customers’ in a fair, efficient and respectful way, it ...
117
Estimating ethnic parity in Jobcentre Plus programmes: a quantitative analysis using the Work and Pensions Longitudinal Study (wpls) : a report of research carried out by the Institute for Fiscal Studies on behalf of the Department for Work and Pensions
... It was initially thought that information on job referrals could be explored in two additional types of analyses to provide some indication of the extent to which the labour market itself (as opposed to Jobcentre ...
326
Customers Experience of First Contact with Jobcentre Plus: Findings from the Quantitative Survey
... In sum, this suggests three important conclusions in terms of maintaining and improving service delivery: First, raising awareness of the telephone process may increase its take-up among those customers whose sole reason ...
109
Report by the Secretary of State for Work and Pensions on the standards of decision making in Jobcentre Plus, the Pensions Service, the Disability and Carers Service and the Child Support Agency for the period 1 January 2004 to 31 March 2007
... – Jobcentre Plus, The Pensions Service and the Disability and Carers Service – during the period 1st January 2004 to 31st March 2007 and in the Child Support Agency for the period 1 April 2004 – 31 March ...
12
An evaluation of the January 2009 and October 2010 arrangements for Support for Mortgage Interest : the role of lenders, money advice services, Jobcentre Plus and policy stakeholders
... The research was qualitative, and the analysis is based on a relatively small number of interviews, not randomly selected, and used a topic guide to steer the interviews rather than a structured questionnaire. This ...
51
A qualitative study of satisfaction and dissatisfaction with Jobcentre Plus; an exploration of issues identified in the 2007 Customer Satisfaction Survey with a particular focus on those most likely to be dissatisfied
... Nevertheless, Jobcentre Plus does publish a leaflet explaining how to offer comments and complaints, covering informal as well as formal processes (Jobcentre Plus, ...how Jobcentre ...
153
Jobcentre Plus Jobseeker's Allowance off flow rates: Key Management Indicator Post Implementation Review
... Overall, respondents welcomed the introduction of the JSA off-flow rates KMI. However, its impact in terms of behavioural, managerial and operational activity appeared to be minimal at this early stage of the pilot. This ...
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Identifying claimants’ needs : research into the capability of Jobcentre Plus advisors
... experienced Jobcentre Plus staff, many of whom had worked in different parts of the organisation, for example, on vacancy handling, employer engagement as well as advisory services; and some were fairly new ...
65
Evaluation of the Performance Management Framework for Jobcentre Plus
... This issue is complex. Increasing Adviser flexibility on the one hand creates more autonomy for Advisers to focus on individual needs rather than to tailor their approach to pre-determined ‘groups’ of customers. In this ...
79
Putting personalisation into practice : work-focused interviews in Jobcentre Plus
... in Jobcentre Plus offices. Jobcentre Plus is the organisation responsible, since 2002, for administering the UK’s state benefits system and providing public services to support claimants into ...
21
Evaluation of the Jobcentre Plus intensive activity trial for substance misusing customers
... of Jobcentre Plus staff who has responsibility for the main functions of this role) spend the majority of their time in the JCP office in which IA is being introduced during the first few weeks of the ...
81
Evaluation of Jobcentre Plus advisory services in integrated children's centres in Communities First areas
... Probe if not already covered: • difficulties or delays in the set-up period for the pilot • practical concerns such as lack of space or privacy to meet with parents • lack of footfall to[r] ...
89
Sector-based work academies and work experience trials for older claimants : Combined quantitative and qualitative findings. February 2017
... (mandatory for all who agree to participate), a work experience placement, and a guaranteed job interview or support to help the participant through the employer’s application process. Department for Work and Pensions ...
77
Study of School Gates Employment Support Initiative (Research Report No 747)
... between Jobcentre Plus and schools, almost all of whom had never worked together prior to School ...and Jobcentre Plus) briefing the schools about exactly what would be involved in the pilot ...
55
Analysis of English language employment support provision in London for JSA and ESA WRAG customers
... What role, if any, do local partners Jobcentre Plus, Work Programme providers, local authorities, employers, others play in supporting ESOL provision to accelerate employment outcomes.. [r] ...
7
The Pathways Advisory Service: Placing employment advisers in GP surgeries
... to Jobcentre Plus personal advisers but also to Disability Employment ...by Jobcentre Plus advisers and Disability Employment Advisers, this was usually considered to have been appropriate and ...
81
Employment, partnership and skills
... circumstances, Jobcentre Plus and training providers felt there was a lack of a strategic overview and leadership over learning and skills provision, particularly for the unemployed provision which made it ...
70
Managing your money A resettlement checklist and guide
... UNLOCK page 15 Citizens Advice Bureau page 12; HM Revenue and Customs page 14; Jobcentre Plus page 14 Experian page 13 Citizens Advice Bureau page 12; Consumer Credit Counselling Service[r] ...
16
Options and Choices Events: testing implementation and delivery in Trailblazer districts : a report of research carried out by GHK Consulting on behalf of the Department for Work and Pensions
... In Birmingham, an already established team of Neighbourhood Outreach Advisers were chosen to be the lead presenters at events. This was a team of thirteen advisers who conducted outreach work around the district, and who ...
116
'Got a degree...all of a sudden I'm in a Jobcentre': The role of 'stigma' in 'precarious' graduate transitions
... Lastly, parental influence was noted a key factor when graduates returned to the family home. West et al (2016) suggest that familial cultural norms play a significant part in how parents facilitate support for returning ...
17