[PDF] Top 20 Magic Quadrant for the IT Service Desk

... this Magic Quadrant, thanks in part to its solid functionality and ease of implementation, but more importantly, from its leadership in the SaaS ...helped Service- ...IT service desk ... See full document

... The minor decline in revenue growth in 2009 can certainly be linked with overall economic conditions yielding fewer buying decisions. Additionally, sales cycles continue to grow longer as IT organizations and business ... See full document

... mobile service management extends MDM to include service desk management, incident management, problem management and application performance ... See full document

... of service, listening to customers, focus on long-term partnership, and generally making HR BPO “easier to buy” have been major characteristics of our research and discussions with buyers and providers of ... See full document

... deployments. Execution considers factors related to getting products sold, installed, supported and in users' hands. Strong execution means that a company has demonstrated to Gartner analysts that products are ... See full document

... Zenprise, based in Redwood City, California, was founded in 2003. It is a small company focused solely on MDM. It has a full feature set for life cycle management, including cost control through usage monitoring. It has ... See full document

... Tangoe is a publicly traded company based in Orange, Connecticut. Tangoe offers EMM as a stand- alone product or a companion product with its telecom expense management (TEM) and help desk outsourcing services. ... See full document

... Portnox moved its headquarters to the U.S. in 2014, and retained its research and development facilities in Israel. The company was founded in 2007 and is a pure-play NAC vendor. The Portnox solution is agentless and ... See full document

... As the firewall market evolves, other security functions, such as network IPS and malicious software prevention, will also be provided within an NGFW. The NGFW market will eventually subsume the stand-alone network IPS ... See full document

... or Service: An evaluation of the features and functions of the vendor's NAC solution, including the ability to integrate with solutions that provide network visibility and event ... See full document

... Several large, global MSSPs have employed these approaches with mixed results (as validated by the service providers and by Gartner customers). The primary issues identified with division of labor include ... See full document

... for service providers, while Converged Access addresses the small and midsize business market, with a particular emphasis on voice over Internet Protocol ... See full document

... The Magic Quadrant is copyrighted July 2006 by Gartner, ...The Magic Quadrant is a graphical rep- resentation of a marketplace at and for a specific time ...or service depicted in the ... See full document

... Global service delivery has become a critical competitive element of service providers to support clients’ business applications and their globalization ...efforts. Service providers able to deliver ... See full document

... The use of content-aware DLP for virtual environments has become more pronounced in the past 12 months; however, capabilities vary significantly among vendor offerings. Some do not support the installation of their DLP ... See full document

... DLP functionality for unmanaged devices is today best-suited to implementation via a CASB or cloud security service. Due to privacy and mobile device constraints, having a useful mobile agent on a device you do ... See full document

... security-specific service-level agreements (SLAs) to ensure that the requirements of the security operations and IT operations teams are addressed, including access to relevant log ...the service provider ... See full document

... Challengers have a strong ability to execute, but need to fully match service offering delivery with the total Oracle Outsourcing market direction. Although challengers typically have sufficient scale and ... See full document

... The most important reason why we evaluated Newgen as a Niche Player is because its customers typically do not evaluate Newgen’s BPMS to support their use in delivering process improvement projects. Rather, based on our ... See full document

... This evaluates the relationships, products and services/programs that enable clients to be successful with the MPS evaluated. Specifically, this includes the ways customers receive technical support or account support. ... See full document