An Authority Level is a user account setting that specifies which permissions a user has in relation to the different administrative tasks available within the Communications Center. All users are assigned the Standard User Authority Level. Before you begin adding users, make sure you know who at your organization will need to be able to perform administrative tasks so you can assign them the proper Authority Levels.
• The default Authority Levels can be customized or removed and new Authority Levels can be added. For additional information on Authority Levels, refer to Managing Divisions and Authority Levels
To view a user’s permissions based on the Authority Levels they have been assigned, click the View User’s Permissions link on the Add New User or Edit User page.
Figure 64: View Unique User Permissions
Adding and Editing Users
Only users with the Add User permission have the ability to add user accounts, while those with the Edit User permission can update user accounts. By default, the User Administrator authority level has these permissions enabled.
There are several ways to add users. Select from the following methods that works best for you:
• Manually Adding and Updating User Records
• Asking Users to Self Register
• Batch Adding Users
Manually Adding and Updating User Records
This method can be used for initial user setup, as well as for on-the-fly user management once your NHWC environment is up and running.
1. Click Users in the Manage section of the navigation menu in your Communication Center. 2. If you are editing an existing record, find the user and click the Edit link. The Edit User page
opens OR
If you are adding a new user, click the Add New User link at the top of the page. The Add New User page opens.
3. Enter information, as outlined in the following table.
4. Click Submit at the bottom of the page to save the changes.
5. NHWC can automatically e-mail new users the Activation e-mail which contains the URL, User Name and Password. Refer to Setting E-mail Defaults in Chapter 19.
Field Name Enter/Select
User Name Type the name that the user will enter on the NHWC Communications Center Log In page.
Password/Confirm
Password Type the user’s password and type it again to confirm it.
First Name/Last Name Type the user’s first and last names. This will appear in user lists in the Communications Center and as the attendee name in sessions.
E-mail Address Type the user’s e-mail address. This will be used for session invitation e- mails and reminders.
Time Zone Select a time zone for the user, if it is different than the site time zone. This time zone will be used in invitation e-mails to the user, and within his or her Communications Center.
Dial In Number/Host PIN/Participant PIN
Type in the user’s phone conferencing dial in number, host PIN, and participant PIN. This information can be used to pre-populate the applicable fields when that user is specified as the leader for an activity. Authority Levels Select the Authority Levels you would like to assign to the user. Refer to Chapter 15, Managing Divisions and Authority Levels for a description of Authority Levels and permissions.
Asking Users to Self Register
Another easy way to get users added to NHWC is to have users create their own accounts using the Click here to create a new user account link on the Log In page (if you do not see this option in the Communications Center, refer to Customizing the Log In Page in Chapter 19.
1. Send an email to all your users requesting that they access your Communications Center (typically http://yourcompany.NHWC.com) and create an account.
2. Add additional Authority Levels to users who should have administrative permissions (refer to Chapter 15, Managing Divisions and Authority Levels or a description of Authority Levels and permissions).
Batch Adding Users
The fastest way to add a large number of users is through the batch add process. If your user
information is stored in a text file, this information can be quickly added to NHWC. This batch process also includes a sample file, in case you need to create your own user text file.
1. Click Users in the Manage section of the navigation menu in your Communications Center. 2. On the Users page, click the Add New User link.
3. At the top of the page, click To batch add users, click here and follow the batch add process as described on the page that appears.
Figure 65: Batch Add User Accounts
4. Either specify Authority Levels in the batch add file or, after your users are added, add additional Authority Levels to users who should have administrative permissions (refer to Chapter 2, Managing Divisions and Authority Levels for a description of Authority Levels and permissions).
5. NHWC can automatically e-mail new users the Activation e-mail which contains the URL, User Name and Password. Refer to Setting E-mail Defaults in Chapter 6.