Installation Manual References
2.19 Caller ID Features
2.19.1 Caller ID
Description
The PBX receives caller information, such as the caller’s name and telephone number, through the trunk. This information can then be shown on the displays of PTs, PSs, or SLTs that support FSK-type Caller ID.
The PBX can modify a received number according to preprogrammed tables, so that an extension user can easily use the received number to call the caller back. For example, if an area code is not required to call outside destinations in a certain area, but received Caller ID numbers from that area contain an area code, it is possible to store that area code in a modification table so that it is deleted automatically from received numbers (Automatic Caller ID Number Modification).
1. Features
Caller ID includes the following features:
Feature Description & Reference
Caller ID Caller’s information which is sent from an analogue trunk.
The following Caller ID signalling types are supported: FSK and DTMF.
Calling Line Identification Presentation (CLIP)
Caller’s information which is sent from an ISDN line.
® 4.1.2.2 Calling/Connected Line Identification Presentation (CLIP/
COLP) 2. Service Features
Features Description & Reference
Calling Line Identification (CLI) Distribution
Directs a DIL/DID/DDI/MSN call to a CLI destination if the caller’s identification (Caller ID/CLIP) has been assigned to the Caller ID Table.
® 2.1.1.5 Calling Line Identification (CLI) Distribution
Incoming Call Log Caller’s information is automatically recorded in the call log of the called extension. This information is used for confirming the caller, calling the caller back, and/or storing the number and name in the Personal Speed Dialling.
® 2.19.2 Incoming Call Log 3. Number/Name Assignment
Automatic Caller ID Number Modification
This PBX automatically modifies the incoming caller’s number according to preprogrammed tables. The modified number will be recorded for calling back.
This PBX supports 4 modification tables, each of which can be used for any number of trunk groups. Each table has 10 locations for local/international calls and one for long distance calls. The PBX checks the local/
international call data first. If a match is not found, the long distance call data is applied.
[Example]
Area Code Removed No. of Digits Added No.
Trunk
When caller’s information is sent through an ISDN line and the call type is Subscriber, National, or International, the following modification table is used instead of the above table:
Subscriber Call Data National Call Data International Call Data
Removed No. of Digits Added No.
<Modification Table>
<Modification Flowchart>
A trunk call with the caller's information is received. local/international call data in the modification table?
Modifies the number as programmed.
Checks the local/
international call data.
Modification is completed:
001987654321.
Modification is completed:
03344556677.
Modifies the number as programmed.
(Removed number of digits: 0, Added number: 0)
Checks the long distance call data.
Matches (Data 2)
Table 1
Removed number of digits: 2 Added number: 001
Received number: 00987654321
Modified number: 00987654321 = 001987654321
1) Remove the first 2 digits.
2) Add "001".
Checks the Table Selection.
Caller ID Table Assignment
The System Speed Dialling Table is also used as the Caller ID Table.
In each location of the table, the following items can be assigned:
a. Telephone number (Trunk Access number + caller’s telephone number) b. System Speed Dialling name (caller’s name)
(shown on the display or SMDR) c. CLI destination
(used for CLI feature)
When a caller’s modified telephone number matches a telephone number (the Trunk Access number is disregarded.) in the table, the call is sent to the assigned CLI destination.
[Example]
Location (System Speed
Dialling No.) Telephone No.*1 System Speed Dialling
Name*2 CLI Destination*3
000 90123456789 ABC Company 200
001 : : :
Location (System Speed
Dialling No.) Telephone No.*1 System Speed Dialling
Name*2 CLI Destination*3
: : : :
*1 ® 14.1 PBX Configuration—Feature—System Speed Dial— CO Line Access Number + Telephone Number
*2 ® 14.1 PBX Configuration—Feature—System Speed Dial— Name
*3 ® 14.1 PBX Configuration—Feature—System Speed Dial— CLI Destination
Caller’s Name Reference
A name can also be shown on the display or SMDR. The PBX searches for the name in the following order:
1. Personal Speed Dialling data of the original called extension 2. System Speed Dialling (Caller ID) Table
3. Caller ID name received from the public line (Caller ID Name Reference) If the name is not found, it will not be displayed.
Conditions
[General]
• Caller ID signalling type can be selected through system programming.
• The Caller ID Name Reference is only available for calls from the public network.
[Caller ID to SLT Port]
• Hardware Requirement:
An LCOT2+SLC2, BRI4+SLC2, PRI30+SLC2, or PRI23+SLC2 card
• This feature complies with ETSI (European Telecommunications Standards Institute)-type FSK and Bellcore-type FSK.
• When the caller’s number is sent to an SLT, a Trunk Access number can be automatically added to the telephone number through system programming for calling back.
• When the caller’s number exceeds 16 digits, the SLT receives only the first 16 digits, not counting the preceding Trunk Access number (if it is programmed to be added).
• If a call is transferred to an SLT, the transferring extension’s information will be shown on the SLT. If the transferring extension goes on-hook before the call is answered, the original caller’s information will be shown.
• When the Caller ID has information, such as private, out of area, or long distance, the information will be shown instead of the caller’s number and name.
• Even if the caller’s name is sent, the name may not be shown depending on the type of SLT.
• Incoming Call Log information is not shown on the SLT.
• Caller ID shows whether the call is an intercom or trunk call by default. This setting can be disabled through system programming.
• A caller ID name received from the network via a PRI23 card will not be displayed on an SLT. However, if the received caller ID matches a System Speed Dialling entry, and a name is registered for that entry, it will be displayed.
PC Programming Manual References
10.3 PBX Configuration—System—Timers & Counters—Miscellaneous
→ Caller ID—Waiting to receive
→ Caller ID—Visual Caller ID Display
10.9 PBX Configuration—System—System Options—Option 4— Private Network—Public Call through Private Network—Minimum Public Caller ID Digits
10.10 PBX Configuration—System—Extension CID Settings
11.1.1 PBX Configuration—Group—Trunk Group—TRG Settings—Main— Caller ID Modification Table
12.1.1 PBX Configuration—Extension—Wired Extension—Extension Settings—Option 8
→ Extension Caller ID Sending
→ Incoming Call Wait Timer for Extension Caller ID 14.1 PBX Configuration—Feature—System Speed Dial
11.1.3 PBX Configuration—Group—Trunk Group—Caller ID Modification
Feature Guide References
2.6.4 Speed Dialling—Personal/System
2.22.1.1 Station Message Detail Recording (SMDR)
2.19.2 Incoming Call Log
Description
When an incoming public trunk call with the caller’s information (e.g., Caller ID) is directed to an extension, the information is automatically recorded in the call log of the called extension. This information is shown on the telephone display and is used for confirming the caller, calling back, or storing the number and name in the Personal Speed Dialling.
[Example]
Own extension
Incoming call distribution group Call Log buttons
John White
DEC.12 10:00AM MON NEW: Not Answered 123456789
--- Caller’s name (20 digits max.) --- Date and time of a call received --- Answering Status*
--- Caller’s number (16 digits max.)
"NEW" is displayed for call records which have not previously been viewed;
"OLD" is displayed for call records which have previously been viewed.
*:
Conditions
• Call Log Button
A flexible button can be customised as the Call Log button for the extension or an incoming call distribution group. The button light shows the current status as follows:
Light pattern Status
Red on There is unchecked information.
Off All information has been checked.
• If the answering destination is not the original extension (FWD—No Answer, Intercept Routing—
No Answer, Overflow, and Call Pickup):
If a call is forwarded because it is not answered or another extension picks up the call, the information is logged in the call logs of both the original destination and the answering destination. If a call is forwarded to several extensions before being answered, the information is logged in the call logs for all the extensions it was forwarded to. If a call is forwarded to an incoming call distribution group and is not answered, the information is not logged in the call log for the incoming call distribution group.
• Call Log for PS Calls
If a PS or a CS is in one of the following situations when a call arrives, the information is logged in the call log for the PS:
a. When the PS is out of range.
b. When the PS is turned off.
c. When the CS is busy.
• Display Lock
An extension user can lock the Incoming Call Log display to prevent the call information from being viewed at any extension through personal programming (Display Lock). In this case, the Outgoing Call Log display and the Personal Speed Dialling number display are also locked. An extension personal identification number (PIN) is required to use this feature. (® 2.24.1 Extension Personal Identification Number (PIN))
• Storing the Call Log Information in Personal Speed Dialling
When storing the number and name into Personal Speed Dialling from the call log information, the Idle Line Access number is automatically attached to the telephone number.
• Incoming Call Log Memory
The total memory for the Incoming Call Log is determined in the PBX. The maximum number that can be logged for each extension and incoming call distribution group is also determined through system programming. If the memory becomes full, the new call record overwrites the oldest one.
• Call Log for Incoming Call Distribution Group Calls
If the original destination of a call is an incoming call distribution group, and the call is not answered, the information is logged in the call log for the group. If it is answered, the information is logged in the call log for the answering extension.
• E-mail Notification of Missed Calls
Extension users can receive an e-mail notification when they have a missed trunk call.
→ Contact—Email 1–3 in 8.2 Users—Add User
→ Email Notification in 8.2 Users—Add User
• Through system programming, it is possible to select which Incoming Call Logs record call information when a member of an incoming call distribution group answers a call to the group:
– Only the Incoming Call Log of the extension that answered the call.
– Both the Incoming Call Log of the extension that answered the call and that of the incoming call distribution group.
PC Programming Manual References
11.5.1 PBX Configuration—Group—Incoming Call Distribution Group—Group Settings—Miscellaneous—
Supervisor Extension Number
11.5.3 PBX Configuration—Group—Incoming Call Distribution Group—Miscellaneous— Options—Call Log to ICD Group for Answered Call
12.1.1 PBX Configuration—Extension—Wired Extension—Extension Settings
→Option 5— Incoming Call Display
→Option 6— Display Lock
→Option 7— Incoming Call Log Memory
12.1.4 PBX Configuration—Extension—Wired Extension—Flexible Button— Type 12.2.1 PBX Configuration—Extension—Portable Station—Extension Settings
→Option 5— Incoming Call Display
→Option 7— Incoming Call Log Memory
Feature Guide References
2.6.4 Speed Dialling—Personal/System 2.21.2 Flexible Buttons
5.3.1 E-mail Notification for Extension Users 6.1 Capacity of System Resources
User Manual References
1.14.1 Using the Call Log
3.1.2 Settings on the Programming Mode