Performance tracing is a valuable troubleshooting tool, but it can adversely impact Voice Portal system performance if you set all categories to Finest on a busy production system. If you need to troubleshoot a particular area, Avaya recommends that you set specific categories to
Fine and examine the resulting output to see if you can locate the issue. If not, set the level to Finer and repeat the process. If you still need more data, then set the level to Finest and
keep a close watch on system resource usage.
Note:
Field or Radio Button Description Trace level settings radio buttons
The options are:
• Use MPP Settings: The MPP uses the default settings for all MPPs set on the MPP Settings page.
• Custom: The MPP uses the trace level settings in the table in this section.
Note:
If you want to set any of the trace levels, you must select the
Custom radio button first.
Off Sets trace logging for all categories to off.
Fine Sets trace logging for all categories to fine.
Finer Sets trace logging for all categories to finer.
Finest Sets trace logging for all categories to finest.
ASR The amount of trace logging done on the Automatic Speech
Recognition (ASR) server.
Select Off, Fine, Finer, or Finest.
Call Data
Handler The amount of trace logging done for the Call Data Handler (CDH).Select Off, Fine, Finer, or Finest.
CCXML
Browser The amount of trace logging done for Call Control eXtensible MarkupLanguage (CCXML). Select Off, Fine, Finer, or Finest.
Event
Manager The amount of trace logging for the Event Manager.This component collects events from other MPP processes and sends them to the network log web service on the VPMS. Select Off, Fine, Finer, or Finest.
Media Endpoint Manager
The amount of trace logging done for the Media End Point Manager. This trace component controls the logging for the media endpoint interface in the MediaManager process. The media endpoint interface controls the RTP (audio, video) flow through the MediaManager and to the external servers.
Select Off, Fine, Finer, or Finest.
Media Manager
The amount of trace logging done for the Media Manager.
This trace component controls the logging for the start and shutdown of the MediaManager process.
Select Off, Fine, Finer, or Finest.
Field or Radio Button Description Media Video Manager
The amount of trace logging done for the Media Video Manager. This trace component controls the logging for the video interface in the MediaManager process. The video interface handles:
• Downloading of any files (.txt, .jpg, .3pg and so on.) referenced in the Synchronized Multimedia Integration Language (SMIL) from the application server
• Rendering video based on the video configuration from VPMS and commands from SessionManager
Note:
SMIL parsing is done in SessionManager and low level video commands are sent to this component.
Select Off, Fine, Finer, or Finest.
MPP System Manager
The amount of trace logging done for the MPP System Manager. Select Off, Fine, Finer, or Finest.
MRCP The amount of trace logging done on the speech proxy server. Select Off, Fine, Finer, or Finest.
Session Manager
The amount of trace logging done for the MPP Session Manager. Select Off, Fine, Finer, or Finest.
Telephony The amount of trace logging done on the telephony server. Select Off, Fine, Finer, or Finest.
Trace
Logger The amount of trace logging done for the Web Service Trace.The Trace Logger uploads the MPP traces requested by the trace client that runs on VPMS. This trace component controls the logging for the activities of trace retrieval in the Trace Web Service.
Select Off, Fine, Finer, or Finest.
TTS The amount of trace logging done on the Text-to-Speech (TTS)
server.
Select Off, Fine, Finer, or Finest.
Voice Browser Client
The amount of trace logging done for the Avaya Voice Browser (AVB) client.
This component connects the Voice eXtensible Markup Language (VoiceXML) interpreter to the MPP. Its logs:
• Indicate the progress of VoiceXML execution and any exceptions or errors from VoiceXML documents
• Contain the status and errors from platform initialization and interpreter initialization
Field or Radio Button Description Voice Browser INET
The amount of trace logging done for the AVB INET. This component manages:
• Downloading content such as VoiceXML and prompts from the application server
• Storing this content in the local VoiceXML interpreter cache Select Off, Fine, Finer, or Finest.
Voice Browser Interprete r
The amount of trace logging done for the AVB interpreter.
This component parses and interprets the VoiceXML commands and controls the flow of the application based on Dual-tone multi- frequency (DTMF) or recognition results.
Select Off, Fine, Finer, or Finest.
Voice Browser Java Script Interface
The amount of trace logging done for the AVB Javascript Interface. This component perform the ECMAScript execution from the VoiceXML documents. Its logs contain the status of script execution and any ECMAScript semantic errors.
Select Off, Fine, Finer, or Finest.
Voice Browser Object
The amount of trace logging done for the AVB.
This component is the interface to the platform module that performs VoiceXML element execution.
Select Off, Fine, Finer, or Finest.
Voice Browser Platform
The amount of trace logging done for the AVB.
This component handles messages from the MPP vxmlmgr process, the wrapper for the VoiceXML interpreter.
Select Off, Fine, Finer, or Finest.
Voice Browser Prompt
The amount of trace logging done for the AVB prompt.
This component controls queuing, converting, and playing prompts. Select Off, Fine, Finer, or Finest.
Voice Browser Recogniti on
The amount of trace logging done for the AVB recognition function. This component controls queuing, loading, and unloading
grammars.
Select Off, Fine, Finer, or Finest.
Voice Browser Telephony
The amount of trace logging done for the AVB telephony interface. This component is the interface to the telephony system of the MPP. It handles features such as features as disconnect, blind transfer, and bridge transfer. In addition, its log also contains any channel initialization errors that the system encounters.
Select Off, Fine, Finer, or Finest.